Horrible customer service, sales rep Josh should n...

Horrible customer service, sales rep Josh should not be in customer service. When is it ok for an employee in sales to totally disregard a customers need and then hang up the phone on the customer all because the customer prefer to pick up his order which the company allows rather than have the order ship. I had a good experience with Tom the first time I ordered a pair of B&W 600 series tower speakers which is why I went back to order a pair of B&W book shelve stands. Paying customers should not be treated like the way I was treated. Why are you dealing with the public if you are an irate person and you do not have any patient to talk with buying customers. This type of behavior will deter new and existing customer from purchasing with the company, and the sad part about this bad experience is that the company gets another bad review which hurts the company more than the sales guy Josh. This guy actually charge my credit card after he hung up on me this is horrible.