3 years ago
I am very disappointed in the way our party was tr...
I am very disappointed in the way our party was treated at the end of the evening tonight. We brought a large party of 20+ people after a wedding this evening and spent several hours at Mucky Ducks, and we also spent several hundred dollars on food and drinks. We treated the staff kindly and tipped them well. About 3 minutes before closing, when only about 10 of us were left, the groom was served 7 shots at the inside bar, but not given any way to transport them to the party on the patio. And then he almost immediately was not permitted to head out toward the patio. So he waited with the shots at the bar, until our party was being shoved toward the door by the "security" staff. And then because the folks in our party stopped to take their shots, the head of "security", a white guy in a striped sweater, repeatedly threatened that he was going to get the cop sitting outside. And then proceeded to go to the cop's car.
I'm am an adult woman, 34 years old. I'm a classy professional type. I was in a floor-length dress, and my friend - the bride - was wearing her veil. There was no question that our party was not some group of troublemakers. And I can say with certainty that no one has ever put their hands on me inside a bar until tonight. I was later told that it was because your bar can lose your liquor license if anyone is found to be inside the bar past 3:00. But I actually am aware of the liquor licensing laws because I used to serve. So I want to suggest that you brush your staff up on the liquor laws in our state, and also that you help them with customer service techniques and when not to put their hands on patrons. There was literally only one security person who kept a level head and was respectful...and there were two men put their hands on me personally. When my friend, the bride, asked to speak to the manager, a black man in a black t-shirt said he was the manager and then slammed and locked the door in her face. I've honestly never seen staff at any establishment treat their guests so poorly.
I was threatened by the "head of security" as he was getting in his girlfriend's car that I wasn't allowed back in the bar - not because I have actually done anything wrong at this point, of course, but simply because he seems to want to feel superior for some reason. So I want to ensure you that his threat will be a promise kept by me. And I would also discourage other folks from planning a group function at this bar for sure, at a minimum until further training can be provided to the staff. I have attached a copy of the liquor laws from the state website to make it easier for you to reference with your staff.
It is my understanding from speaking to your staff that you are working to improve the class of guests that visit your establishment, so I hope that you will take these comments seriously. I also would suggest that treating the exact level of clients that you hope to attract as if they were trash is not a good way to maintain any level of decent patrons. When a group made up of primarily local business owners, but also high-level management and military are manhandled and treated poorly, you can rest assured that we will take our hard-earned money elsewhere in the future.
