Mosaic residential inc Reviews

I live in Lexington at Champion. I reached out to someone in corporate by email because the office management will hang up in your face. I was emailing a Karen Riley back and forth and then she just stopped responding, So unprofessional. Run from this property management company.They will throw charges on you at move out for normal wear an tear on an apartment after you have lived there for 3 years. Do not sign a lease until you see the apartment, because it will be dirty.I have never been a trouble tenant always paid my rent in time, transfered to a bigger place. I hope it was worth loosing a good tenant behind 400.00. They charged my debit card for someone else renters insurance and knew they made a mistake but no one gave me the common respect to call and let me know. Run for the hills and find somewhere else.

Please answer the phone, check the voicemail, check the emails, hire efficient workers!

Update:

Thank you for emailing, and calling me back. I would love to come back and edit my review once again when we address everything we spoke about.
Communication is very important, I appreciate your time and attention to my concerns.

Second update.
This building is infested with bugs, and the assistant manager sent the lead maintenance to pick up the bags of trash from the neighbors, and they only washed one section.
This is disgusting to see, to live in.
I can t take this anymore. No one cares!
The sad part is having to pay over $1,000 to live under these circumstances.

The Halcyone Apts NEEDS NEW MANAGEMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!

2 stars for customer service the extra star is for the work being done to our complex
I can t get a hold of ANYONE. If you try to call the number listed for mosaic you will get sent to a messaging service. And NO ONE returns your call. (Shrug emoticon) I guess they want to rely on social media to get any input from their communities they recently took on to manage. Not thrilled with the office staff in our community (Seville). The first week I met them I was TOTALLY SHOCKED. Because I had no idea our old management company was no longer going to be there. The answer I received regarding my shock (because NO one alerted me....) was we put out fliers but it was windy that day (Facepalm emoticon) on more then 1 occasion I came in with questions and the new gentleman doesn t really have the info I ever need. And doesn t really want to help me with it. Today was my last straw because the dang soda machine ate my money so I thought hey maybe they can help me figure this out. Nope. I don t have the number. I just needed a hey perhaps calling the number on the machine might work (which I finally thought of on my way back to my apartment $1 shorted) yes I know their names but perhaps management could help with 1)better training on new hires 2)making sure residents get the notices ESPECIALLY the important ones

Please anybody reading this review report this company to the BBB and spread the word on social media . Maybe we can get a response from them then and get some issues resolved .

Rented an apartment with my mother we paid our rent on time once our lease was up we moved to a different apartment at the time they offered a 6 month and a 12 month lease my changed apartment date was May 24 2018 which would mean my lease would be up in May 24 2019 we moved once our lease was up because my work moved to a different side of town we rented a trailer home for about a year and once my work assignment was up we tried to move back into Pineforest Place Apartment my mother went to the office applied and was told we got approved so she took deposits and first month rent to them 45 mins after dropping all that off we get a call telling up we weren't approved and that we had a broken lease from the previous management company so as I stated our change apartment number date was May 24 2018 but our lease stated that or lease ending date was August 19 2019 that's a 15 month lease I've called Mosaic several times with no answer now me and my mother are forced to live with family until this is resolved

I want to use the swimming facility. Yes, it is open Monday- Friday but who wants to swim during the hours it s open 9am - 5:30pm which are the hottest times during a day. I was told the hours are to control the number of people using the facility, however, the hours distract use altogether. It s to hot with no shade from sun strokes. Residents should receive rental reparations for facilities not useable. It s not our fault COVID-19 existence. The property owners need to make allowances or hire someone to manage the facility until 7pm daily including weekends.

I went there today and on their website it says that they're open. they are not open today. They never answer the phone they never answer their emails how in the hell are you supposed to pay your bill.

Extremely horrible communication !! No service to say the least & no one ever answers the phone. Nor do they have integrity as a company. One of the worst places I ve ever tried to contact. A nightmare indeed

I absolutely love the property I'm at. Ironwood has been really great to me and my family. The manager Kayleigh has been amazing. Anything that needs to be taken care of is attended to right away. Maintenance is also on point. Haven't had any problems. And the property is well maintained. I love the Mosaic company and the staff members here at Ironwood. Thank you so much.

Mosaic is the absolute worst!!! They corporate office doesn't address resident concerns, they don't answer phone calls, they don't reply to voicemail messages. They have gotten worse over the years. We recently lost our property manager. The replacement manager is awful, she never answers the phone, she hides out in the office with the doors locked. She never walks the property. There trash is out of control, which has resulted in a pest problem. The security gates have been broken for months. So many other issues. This company is horrible. But rent keeps increasing.
Lexington At Champions