Moon Security Services, Inc. Reviews

Called me back today. Were professional over the phone.

I had a contract with this company for years. When I sold my business I was locked in a contract. It was a very frustrating experience.

Congrats to your 19 years Maria, we see you. Keep up the great work

I have had service with them at Three locations for years, called and wanted to cancel one location because we do not use anymore and they would not waive the penalty for early cancelation.

What kind of security employment is available. Then, 5 stars. Thank you

I am head over the Moon, (pun attended) with the security service provided by Moon Security. The staff is friendly and professional. If you are looking for the best security I highly recommend you contact Moon Security

If I could give zero stars I would. After being a customer for years I happened to notice they now offer a discount for veterans and first responders. After inquiring about it I am given two different stories and instead of simply honoring it they chose to lose my family s business. Would not recommend.

Update: That s incorrect. No one offered to honor the discount. I was simply told no.

Buyer Beware!

While this company charges you on a monthly basis, without informing you, they have an AUTO-RENEWAL in their contract language. We no longer need their services, as our home is under full construction/re-model. Rather than allow us to cancel service for the time being, Moon Security Services informed us we had to pay for the upcoming 8 months of UNUSED SERVICE due to their policy and contract language.

While it is not a lot of money, it is the principle behind their practices that motivates me to warn others. They may have collected 8 months of unused services from my family, but I sincerely hope this message directs other potential customers to find a different security provider and current customers to do the same. Current customers should send in a cancellation letter indicating Moon Security Services is not allowed to auto-renew their policy at the renewal date and go month to month, or cancel their service.

Absolutely incredible service!! The best Security System professionals you could want to manage your system. Dependable, knowledgeable staff! Highly recommend them to anyone interested in purchasing a security system.