Crowne Plaza Hotel & Suites Minneapolis Airport Reviews

Any place is good for a night when your flight is delayed and you re not paying for the room, but, night staff is not courteous enough nor try to be professional, they need a little more training, starting with the shuttle driver, moves like if he doesn t like his job, doesn t put luggage where it s supposed to go or get it out from where it is,instead, just points at where he wants the luggage without saying a word and without trying to help. Second, front desk lady, I had to basically ask for everything instead of her telling me what I needed to know about, where do I go?, what floor is the room at?, what time do I need to be down here for the shuttle to take me back to the airport? And then as she was walking away, there s the restaurant, if you want something, better order it now .

**** Morning driver, very polite, professional and a very positive attitude !

Very nice rooms. Spacious pool & hot tub. Great location for going to the airport or Mall of America.

This hotel is nice but there is nothing to do close by. When I was there about two weeks ago the restaurant didn t open until 5. It was ok, but nothing to write home about.

I was absolutely pleased with my experience here, Fantastic service and very kind. Definitely recommend. I did the parking package for a week while I was on vacation. The shuttle was perfect and courteous. And my whole overall experience with the hotel was wonderful, even as my flight arrived plenty past midnight. Will be returning. Beautiful view.

Didn't s in the room for very long but I had the food at the restaurant down stairs and it was amazing. The service, the food, the water, everything was amazing. 5 stars for sure

Pretty standard hotel. Wasn't impressed with the parking and dragging luggage up 2 flights of pretty disgusting stairs. Room was ok, it was cold and that was awesome. Not as clean as I would expect but this hotel was older and a little run down. The bed and sheets weren't good! Super rough sheets, I'd compare them to Christmas gift stuffing paper! Pool and hot tube was money! Loved the old airplane and airport photo's all of the hotel! Breakfast wasn't included in the room! FYI

Later pool hours was good. Room was spacious and trendy. Parking is a pain. Not the most warm feeling of a front desk. And no inviting coffee station or grab-n-go breakfast.

We thought it was a good price... we called 3 weeks prior to ask about parking at the hotel while we were out of town and the front desk lady said with our stay we were allowed to park for free up to 7 days. They ended up charging us an extra 40 for parking.. Carpet wasnt vaccumed, sink has no hot water, restaurant was only open til 9pm, coffee shop and breakfast isn't open til 7am.

Murphy in the restaurant was a wonderful server who thought of everything!!! I just had to enjoy. I've been working in hotel restaurants for 35+ years so that's quite a complement. Sofie when we checked in was so friendly and accommodated our needs, she was so professional. Bravo to both these ladies!!!!

Excellent, 5 mins from MSP - free shuttle.

The Crowne Plaza has outdone itself!

Arriving from Texas, my wife and I boarded one of the free shuttle busses to our hideout. The bus was clear where it was going, and was on time!

As for the room itself, I couldn't go on long enough how much I love the room.

It is a really really nice room.

The staff here is so nice. I barely uttered my name, and the lady at the front desk was on it.

It couldn't have been a total of 7 minutes walking out of the complimentary shuttle till we were in our room.

If your looking for a place to stay - this is it.

From a friendly staff to an utmost readiness of your needs... this particular Crowne Plaza has it covered.

Thank you!!!