Montrose Nissan Review

Spoke with James Misavage yesterday about purchasing a vehicle. He was very informative.

very happy witch montrose my sales consultant sam was very helpful

I was greeted by both a salesman and the finance manager within just a few minutes of looking at cars on the lot. My salesman, Emilio, made sure I was able to get a car I loved at a price I could afford. And the finance manager made sure to get me a loan with a great rate. I have nothing but great things to say about my experience (which can t be said for other places I ve bought from or attempted to buy from). I 100% will buy my next car from them.

Sarah Cusick ia as always a consummate professional.

Brandon mosley is the reason that I bought my new nissan frontier.

Brandon wasn t pushy at all trying to sell me the ram 1500 I bought. I would recommend to anyone that comes here to request him

Paul Yassall was our sales person and he was absolutely fantastic ! He worked with us and was very friendly and professional at the same time. We will definitely be back

Brandon did an amazing job helping me get into my next car. Everyone was extremely helpful and super nice. I highly recommend them. We drove and hour and a half and it was worth it.

The owner Mike Thompson is very upstanding and trustworthy person.

Most fun I ve ever had buying a vehicle! The staff is wonderful, friendly, and willing to work with you to get the best deal. Special thanks to Brandon Mosley, Mark Dickerhoof, and Pedro.

I purchased a car here in 2008, and just leased a car from them this weekend. Always get excellent customer service from them, so I keep coming back, even though I live an hour away. Great dealership.

As a First time buyer, Alex really helped me out and broke things down for me to be able to understand. Staff were amazing in answering questions and ensuring the vehicle was squared away before I drove it off the lot.

For me, purchasing a vehicle is always stressful. When I spoke to James Misavage, he made me extremely comfortable. He is a very professional and no-nonsense salesman. Excellent experience.

More than a wonderful experience! The best team I could ve asked to do business with. Brandon and Mark s customer service went beyond the expected and made sure I left 100% satisfied. Will be referring everyone to this dealership!

We couldnt be happier with our entire experience at Montrose Nissan. Mike and Tara made our buying experience an absolute pleasure. Mike was the first salesman we had ever had that listened to everything we had to say and immediately came back with everything we wanted. No pressure, no nonsense, just an easy, smooth transaction. I cant say enough about how well they treated us. I would never hesitate to recommend Montrose Nissan to anyone who need a vehicle.

Wonderful Experience! - Joao De Moura helped us find an awesome car at an awesome price. He was not pushy and was extremely warm and friendly. We were able to comfortably decide on our new vehicle, and not feel stressed with the buying process. - Mark, also, was incredibly helpful and really made the last part (signing papers) of our car deal just plain fun and relaxing. We will definitely recommend and go back to Montrose Nissan in the future!

James Misavage is awesome! Very helpful and made the transaction easy.

Completely loved our salesman but the sales manager was a douche.

Salesman was excellent. Got the exact car I wanted.

Great experience, Emilio was a great salesman, no pressure and made the process smooth and easy.

Wife went for a lease on a new Nissan Rogue Sport. Good experience with no games and it was a mutually agreeable monthly payment. Treated fairly and honestly.

Great Business & Employee's. Professional & Friendly. I will recommend everyone go there for the purchase of a vehicle & for the servicing Department.

I dealt with Emilio from start to finish. He searched and searched for the car that would best fit my needs. When it came to financing my new Juke, Mark is the best they have. The paper work was through and flawless. I will never buy another car anywhere but Montrose!

The Montrose family were very patient with us as well as very helpful in getting financing and trade in as well as I believe discounts. Thank you all

David and Lewis were both great in getting back to me and making this a convenient experience for picking out my new leased car. David drove all the way to Cleveland to have me test drive a car and he knew EVERYTHING about this car. I asked him 99 questions and he had an answer to 100 of them. Was a great experience. Going into my second lease with these guys and I'm loving my new ride! Thanks for the effort guys and making what could be a long process a quick and easy one for me. That's much appreciated with my busy lifestyle. See you in 36 months!

Recently purchased my car at this location and had the best experience. Joao was my salesman and helped me through the whole process. Every question I had was answered perfectly and he was able to get me the price I wanted. Thank you!

The sales man that Helped me out was so Honest and not pushy at all!!
I always have a fear of being ripped off at a dealer, but Joao treated me with respect and gave me a deal I could not refuse.

All the managers were excellent in helping me get to the price I wanted to pay. Emilio was very helpful and informative!

Emillio Miconi
Excellent Salesman
Would buy from him again.
Honest
Works to get the sale for you.

I've been looking for a while for a Nissan Rogue. I finally found Montrose Dealership. Emilio has been working with me. I went and looked At a few different vehicles. Emilio called and said we found one, a Mazda Cx-5. I further investigated it and without looking at it, I told him to hold, that I definitely wanted it. What a wonderful experience. He definitely took care of us. Thank You, we love our New Car

Wanted a pre approval on a vehicle and asked them to only run my credit on one vehicle for one bank and I now have 4 inquires and am getting a minimum of 3 peices of mail per day from different banks and their dealership. What a joke.

On my way to NY and stopped to charge my new leaf, everyone was great, answered all of my questions (the salesman for a different dealership couldn't) very caring, even let me borrow a phone charger! Such a nice experience for a new ev owner.

On September 19 of 2020 we leased a new Altima and the car is great. By October 26 we were wondering when the license plate would be in and were told by the salesperson that they would look into it. November 19 the temp tag expired and I finally got a call back from the title clerk that seemed shocked even though my wife had been leaving messages for around 2 weeks. I was told the car was supposed to be "out back with a sign that says do not sell." Because of the title being accidentally sent for the wrong vehicle and that person got plates with it. That day they did have a runner bring a dealer plate to our home so we could continue to drive the car. As I write this today December 9th 2020 we are still stuck with a dealer plate nearly 3 weeks later with no updates whatsoever.

Can t find an easier experience, and I challenge you to try. Staffed with a great team that s committed to finding the solution that fits YOU. Emilio was fantastic at breaking down the cars, and Mark was very helpful with explaining the financials. They will definitely be getting recommendations from me for years to come.

I lease my Nissan from them they're horrible and they're Liars but I heard they're under new owners now so I hope it's better

Brandon was very professional and make our experience a breeze!

Emilio and Jarrett made me feel like I am a very special customer. They went out of their way to meet my needs. The other staff were very friendly and courteous too. Thank you all for making me feel very special at Montrose Nissan.

I love my new Altima!

I was on the market for a car and this dealer made it so easy to get me into a new car. Joao helped me out and I loved the whole experience and everyone there ... they were caring, compassionate, and friendly. I ve had bad experiences at different dealerships but if you re looking for a straight forward car buying experience I would definitely recommend Montros Nissan. Thank you guys!

Recently had my truck inspected/serviced, no problems with service staff, they took care of me. My only concern was previous staff Sarah & Joe aren't there. Top notch, were always on top of everything, felt confident that everything would be fixed. You know when you find a shop that makes you feel important, calls you by name, always feel in sync they can finish your sentence. Miss those 2!

Brandon frickin rocks!!!! Had such a great experience and they got me into my first own car!

Working with Brandon at the Montrose Nissan in Hermitage has been such a wonderful experience. He always goes out of his way to ensure that my family and I have the best experience possible, and truly seems to care about his customers. Coming from a background of working in the automotive industry for quite some time now; I know that getting such a genuine salesman is rare. Definitely recommend Brandon!

James misavage is a great guy to work with and doesn't beat around and gets right to the point

Recently bought a used car from Alex Miller at Montrose and it was the best car buying experience I ve had. From the start, Alex was very helpful in assessing my wants and needs and finding the perfect car to fit me. Alex was extremely knowledgeable through each step of the process. I would highly recommend them for all of your car buying needs!

This place is horrible. A friend was a former employee gave a lot of time to this place and was well known there. This friend informed me of a lot that goes on there. The constant switching of employees and management even upper management at the location has caused irreparable damage to its reputation. Employees in production roles are made to feel uneasy every single day in the securities of their positions. The general management of these facilities have changed at least a half dozen times in the last year alone. Each new manager informing some employees that served the company loyally they are moving in a different direction. The current General Manager is a immature and arrogant person. Who by all accounts eliminates roles he does not understand aka anyone with a backbone. Fortunately for the community there are other options locally where employee tenure and loyalty matter. If this is typical of Montrose auto group as a whole I seriously advise to stay away.

Purchasing a car can daunting but Zach was very helpful and patient. He worked hard to make sure we were satisfied.

I am very happy I chose Montrose! My sales person Corrine was able to get me into my dream vehicle at a great price.

I was a first time car buyer when I went to Montrose. I worked with Emilio and Justin in the finance department. I cannot say enough wonderful things about both gentlemen. They were able to get me into a new 2020 Nissan Rogue at a price I could afford! I actually live in Pittsburgh and Montrose Nissan far out beat any dealership in the Pittsburgh area! I would highly recommend them if you are looking to purchase a new car!

Very pleasant people especially in Nissan parts dept

This is the best location in PA! I received awesome customer service from Alex Miller, he was able to answer all my questions in detail and I truly believe my Nissan is the greatest decision I've ever made when it comes to purchasing a car for my family size. I definitely recommend him!

I emailed the internet sales consultant, James Chismark II about a car I was interested in. I got a very fast response and made an appointment to come look at it. When I arrived the car I was interested in was waiting out front and ready for a test drive. I was greeted by my first name from James and other associates as well whom I never spoke to. James handed me over to Mo Wilder, the sales person who took care of me during my visit. James, Mo and several staff members were very professional and courteous on what seemed like a busy day for them. I was looking at a 2004 model and although they sell several brand new high end cars I was treated as though I was their most important customer. I would highly recommend Montrose Nissan of Hermitage, PA to anyone looking for a car and I would especially recommend James Chismark II and Mo Wilder to help you along the way.

If you are looking for a solid deal, exceptional customer service, and an endless selection of autos to choose from go see Pedro Marquez at Montrose Nissan. He took the time to explain everything throughout the whole process. And Mark in finance is incredible. I will absolutely be coming here again. Thanks so much Pedro.

James Misavage is very knowledgeable. I am looking forward to working with him.

Emilio is the best salesman I have ever dealt with! Amazing service! He goes above and beyond to make his customers happy! I have been dealing with him for years and I never want to deal with anyone else! If he ever leaves I will follow him wherever he goes! Outstanding customer service! Thank you!

Great service, met our budget, Emilio was fantastic. Will recommend.

I got the truck that I wanted and I was very satisfied with how Brandon and Pedro treated me.

This was my first time buying a new car and Emilio (and the rest of the team) made the experience great. I felt very good about everything - fantastic service. Thank you!!

I was at Montrose in Hermitage. I dealt with Samantha. She was fabulous. I would recommend her to anyone. A 5 star sales lady.

Samantha Govier Is very nice to talk to and answered all my questions very professionally

Great place to purchase a car. Sales staff was wonderful.

Had a great experience picking out a car. Brandon Mosely made finding a car that fit my needs easy.

The people at Montrose we very helpful in getting me financed fast and easily. I dealt with Brandon Mosley and he was very kind and considerate in assisting me.

Great place to get your car fixed . Very friendly and polite.

Incompetent & Shady...1 star rating is too high

I traveled over an hour after speaking all day with their sales team on a Nissan Rogue. When I arrived, their sales associate, informed me the vehicle was sold the night before and the customer right before me had the same thing happen to him. Sale Manager Mike Jr. said they would work with me to make this right, offered another Rogue at the same price, and told a clean CarFax. Upon evaluation the vehicle needed brakes and tires, and 3 accidents on the CarFax. I asked why Autotrader had the vehicle listed as certified. Suddenly, the offer price was no longer the price. This back and forth went on for 72 hours with Montrose's story continuing to change. I was never offered an apology.

It is apparent there is a combination of complete incompetence and the promotion of shady sales schemes. Do not waste your time traveling or visiting. After reading other's reviews, there seems to be a pattern.

I reached out to the GM prior to posting. The dealership informed me he would be in in the afternoon. That evening, I receive and email from him stating he is at a training for the week, but will call me the next day. As shocking as it is, I didn't receive a phone call.

The definition of used car sales.

Went in with GF. While vehicle was serviced everything good. When I m waiting room heard racial joke about Asian from Salesmen. Asked in service who manager was and pointed at guy who made joke!!!!!!! Apparently head manager! Tall skinny goofy how do you like it?

Skylar mintern went above and beyond to help me. skylar was very eager to help and very patient. I would recommend him to anyone!!!

Brandon Mosley was very helpful and

Courteous answer all my questions

I have only good things to say about this dealership. From start to finish, the whole process in me getting behind the wheels of my new car was seamless. Alex was phenomenal. He is so personable and yet very professional. He made me feel very comfortable with the whole process.

Corrine Quinn was so helpful on finding a Rogue today! Highly recommend going in and seeing her!

Emilio was wonderful to work with. Very straight forward and easy to communicate with. Finance and signing was also very pleasant! I felt very welcomed.

I worked with Jim Misavage and he made the process quick and painless. Very upfront and helpful answering all our questions. Very happy with the service we received and highly recommend.

Emilio was awesome! So helpful and so happy with my car! Highly recommend. Awesome service.

Bought a Kia optima Emilio miconi was the salesman very helpful no pressure buying excellent service will be going back to him for another car

Great deal! Great people! Excellent salesperson! Thanks Alex Miller!

Emilio Miconi made my experience one I could never forget. ..I will always come back to see him for all my future car purchases!

They lie to you, never call you back and blow you off terrible customer service

Very inconvenient told me to come down they would repair my car and lend me a rental then when I come down they said they didn't have any rentals after it was in the garage so I had to hear it from my boss

I recently purchased a Nissan rogue hybrid and absolutely love it. It has great features for a reasonable price. Emilio and Brandon were very informative and made the car buying experience a positive one.

Took my Frontier in for an oil change. To my surprise they charged $52. It has never been more than $29. That wasn't the worst part. The girl said just be lucky you don't have a Titan it's $30 more. She could have cared less.
I've bought my last 3 cars from Montrose and referred numerous friends and family. Each time saying that I'd get a $50 gas card for referrals. Never got 1!
My biggest problem is the different service writers. You guys really had some good ones that took care of the customers only to get rid of them. I'll take my business to Boardman Nissan from now on.
Learn how to treat your customers!

Thank you to Brandon Mosely and Tiffany for all their hard work! They were so friendly and professional! I love my new jeep renegade!

Montrose Nissan provides excellent customer service. We highly recommend them. We also recommend seeing Tom Conrad. He is very knowledgeable and helpful.

My wife and I had been looking at a used Infiniti at a dealer in the North Hills suburbs of Pittsburgh. After doing a quick internet search, we found the same model with the same options that had fewer miles and a less expensive price. We sent them an email and after a few text messages with Steve, their internet sales manager, we were on our way. It's about an hour away, but it was well worth the trip. The car was ready and Wayne and Emilio at the Nissan store couldn't have been nicer. They gave us a very fair deal on our trade, and in no time at all we were driving away in our new car. If you live in the Pittsburgh area, you owe it to yourself to check these guys out. If I'm ever in the market for another pre-owned or new car, I will definitely be back to Montrose.

Great service. Jim Misavage and Alex Miller were great help. Go see them if you want a great car. They're the bee's knees!!!

My experience was excellent. The salesmen, Charlie Fornataro, went the extra mile to see that my purchase of a Colorado 4wd truck would happen. Kudos to the rest of the team that excelled in my experience pleasant and productive, rather than painful like some of the other dealers that I stopped at. I would buy from them again and would recommend them to others.

My salesman, Anthony Butler, was very kind. They were willing to work with me and give me the best car for the best price!

BRANDON MOSLEY WAS GREAT I APPRECIATE ALL HIS HARD WORK!!