Mohegan Sun at Pocono Downs

Mohegan Sun at Pocono Downs Reviews

Reviews 4344
3.9
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Meh.

Haven't been in awhile. Maybe a year and a half. A...

Haven't been in awhile. Maybe a year and a half. And apparently I'm not the only one. How times have changed. We went there just to get a good bite to eat at the buffet. But it's only open certain days now. Most places were closed till 4 or 5. The valet parking, which is now $6, literally took over 15 minutes just to get room to park, so someone eventually made their way over to you to give you a ticket. Leaving was equally bad. We watched one older couple brought the wrong car 3 times. Actually we watched a lot of things as we stood and waited over 20 minutes for our vehicle. The kid at the the ticket claim, who also retrieved coats at the coat check said they were "short staff". From my time observing, I would also say their system is antiquated and flawed. Maybe 1.5 yrs from now things will be better.

Years ago this was a premier casino in the newly e...

Years ago this was a premier casino in the newly established Pa gaming, but has fallen vastly short of late, lack of crowd, closed tables,stale slots and what seems to be a popular topic...lack of payouts has diminished this one time hotspot. However based on location it still offers a casino where there is no competition so you either like it or leave it.

Clean

Great

We've stayed at the hotel twice and both times ser...

We've stayed at the hotel twice and both times service was lacking. We called and received an early check in and arrived around 1:00. We unloaded our luggage onto the sidewalk. There were no bellmen to be seen and you aren't allowed to use the luggage carts. I stayed with the luggage and my husband went to check in.

He came back 5-10 minutes later not happy. He wasn't allowed to check in because the room was in my name -- even though our credit card numbers were the same. We've never had issues with this in the past, but I understand their policy.

So...I went in to check in. Only one person was working. And two people were in front of me. I waited...and waited...and waited...the person we later figured was the manager came out and immediately went to the back. I finally got up to the counter and made sure I was very friendly to the person working -- the circumstances are not their fault. I checked in and asked about getting a bellman (the bellman/concierge desk was unmanned) and she said she would send one out.

So I went out with my husband and our luggage. And waited...waited some more...and waited more. I decided to take the first load of luggage up to the room, hoping the bellman was going to come to help us with the rest. Of course, that didn't happen. I came back down and my husband and I hauled the rest of our things up to the room.

My husband did speak to the manager on duty expressing his displeasure with the whole situation, but of course they didn't care. It took us well over an hour to check in and get up to our room -- which is totally unacceptable.

Check out was more of the same. We waited 30+ minutes for a bellman (but at least they came!). There was another huge line for check out. We were told we were going to have to have our valet ticket validated, but after our car was loaded my husband came in and told me he had our keys. Once I knew that, I just dumped the hotel keys and valet ticket on the counter and got out of there.

The room itself is fine, but they are by no means sound-proof. We had a ton on noise from the hallway, but we survived. I dislike not have a refrigerator in the room, so if you expect to keep things (like leftovers) cold, you'll have to make other arrangements.

We ate at Rustic Kitchen and this was a nice experience (we've eaten there twice before). This is a nice choice for dinner. The food court is basically empty, so there are not a lot of choices for something quick to eat.

If you play video poker and know enough to care about payouts, this is NOT the casino for you. The payouts are horrible (6/5 on 0.25 and 0.50 Double Double machines; 7/5 on $1 Double Double). There are a lot of slot machines, but it is very difficult to figure out where the smoking section ends and the non-smoking begins. Other casinos I've visited in PA have signs on each machine to help guide you. Overall, though, it was very smokey and made me miss the casinos in NY.

Would we stay here again? Under normal circumstances, no. The service at the hotel is below average and the lack of refrigerators in the room is not the best when we are travelling (we have medications that should be refrigerated). This was not our first choice for this weekend, but because of it was relatively last-minute and all of the other hotels were booked, we ended up here and paid over $400/night for sub-par service. It's a shame, because with a little effort from management this could be worth the money.

Good

Disappointed. Room was very dusty. No refrigerat...

Disappointed. Room was very dusty. No refrigerator. No view whatsoever. No atmosphere. For the cost, you should get more. Next time I'll be staying at The Woodlands down the road.

Good

Money

Management made new changes that made Mohegan Sun ...

Management made new changes that made Mohegan Sun less popular in some people's eyes like the BUFFET, PARTY ON THE PATIO,VALET SERVICE (charging non members) keep catering to your WHALERS and see how many people are there in a year...or if YOU'RE even there... SMART MOVES ... NOT you asked!!!

Nice

I wish they had more roulette tables but I love Mo...

I wish they had more roulette tables but I love Mohegan Sun. They give free slot play along with match play and although I have never won anything they're constantly calling people's name for prizes.

I would have had a really good time if it was not ...

I would have had a really good time if it was not for all the cigarette smoke. Even in the sections of the casino labeled no smoking I still had people sit by me and lite up. I wish they could find a way to keep it separate living. I went originally to see a band but because of all the smoking I left the bar early. It was not enjoyable for me.

Bad ,not like it was when it first opened a lot of...

Bad ,not like it was when it first opened a lot of changes. Some good some not so good. I ate at Johnny Rockets for lunch, never again. Food was not the best and prices were high. Not worth it.

Mohegan Sun at Pocono Downs

Mohegan Sun at Pocono Downs

3.9