I was thrilled with the designs provided by Marina. I have an odd-shaped living room and have been puzzling over the best way to arrange furniture in it for years. Marina quickly zeroed in my my style preferences and responded quickly with two amazing designs. I couldn't be happier with her work. I also just received a rug purchased through Modsy and am very pleased with it -- beautiful design and great value for the $$.
The customer service is awful. One person said they could design my room, another rep said that they couldn't design our room. Then the person said they could design my room again, but a different rep cancelled the whole account. Then when i complained they said that they couldn't reopen my design because once they cancelled , everything is deleted. So I just asked for a full refund and went to Havenly - the process has been so so so much better there. I will never even try to use Modsy ever again. Beware of great frustration!
We had a wonderful experience with Modsy and our designer, Chelsea! She helped us turn our unused dining room into a functional office/lounge space and she did amazing! She worked around using a custom hutch we wanted to tie in and a refurbished old buffet we were hoping to keep! She also stayed in the budget with impressive pieces that we would have struggled to find on our own! Saved us so much time and gave us a room to enjoy both functionally and aesthetically!
Service: Refurbishment
Overall, Modsy has been a great experience. Angela, my designer, was incredible. She completely got me completely, and brought my visions to life. In addition, I will say that the company's 30 day trial period is amazing. You can't do that with other companies, and they provide you the space to get to know the product before deciding to keep it. I'll also add everyone is super friendly.
I used Modsy for some ideas to redesign two rooms. The design service was basic but helpful for ideas. On 9/1 I purchase two pieces of art that I could only find on Modsy. I received an order confirmation and then absolutely nothing. I reached out once and they said it's marked as paid and would ship soon. Then nothing....
I reached out 3 weeks after purchasing on 9/21, and they finally had an update that it was on its way...having SHIPPED on 9/21. So without me asking, I doubt it would have shipped. Its now arriving when I'll be out of town.
It is a terrible shopping experience, avoid purchasing products from Modsy and just go direct.
Edit after Modsy Response: Yes, I received an additional follow up email this morning. With options that are not at all helpful. So consumer beware, buy direct and hire designers direct!
Our family recently moved into a new home that has a basement with a theater room and another room with an open layout which could be used as two areas. We used an online design service years ago on our existing home and weren't thrilled with the service. As a result, I did a lot of research to see what was available. After reading a couple of blogs that compared services, I decided to go with Modsy due to the rendering and unlimited design requests.
I'm a product designer who appreciates not only the aesthetic quality of designs, but I also value function (which in this case translates to a good layout and flow of the space). The realistic renderings of your space enable you to determine the overall look and layout. There is no guesswork! Our designer blew us away with the design and choose items that matched our taste and budget. She spent the most money where it made sense (like quality sectionals that would wear well with teenagers and their friends).
We received our designs pretty fast. They were so impressive that they inspired other ideas, which our designer was quick to incorporate. During this time we were not in the house yet and we're blown away by how accurate the renderings were. It was like we were in the room. It felt like some serious Hogwarts wizardry going on especially when you held your phone and turned around for a 360-degree virtual view of the space.
My husband was so impressed he suggested buying another package to do three more rooms ! That speaks volumes because he is not quick to part with money for just anything!! Someone recently called him based on a referral to try to sell him a custom suit and he flat out told him, I'm not interested because I'm too cheap!! As you can read, we are very pleased with our experience and will be a return customer!
We had an excellent experience with Modsy and with our designer, Miranda. She helped us bring our vision to life and answered all our questions quickly and professionally. The services were very reasonably priced and it was such a gift to have help planning for and purchasing for our new space!
Service: Refurbishment
I am very pleased with my experience with Modsy! It's very reasonable, and the items that they provided into my design were within my budget. My designer responded right away and made revisions in a timely manner. I like the fact that each new revision is a new design so that I can keep referring back to the old designs, as sometimes it ends up I liked something in one of the older designs better. They also have quality control in that another person checks in as well to make sure everything is going okay. I love this service and highly recommend Modsy if you would rather not pay an expensive designer, and if you want to mix and match in a realistic 3-D space that replicates your room!
Service: Refurbishment
The design service is pretty neat, cool 3D renderings, and the designers are great to work with. I paid for the Luxe package. The reason why I am rating this so poorly is their support and ordering processes are in need of a complete revamp. My first issue is that the ordering team constantly makes mistakes; canceled the wrong item, ordered the wrong item, etc. That in itself is not my major frustration, it's what happens next. Literally 30 emails back and forth trying to get all my simple questions answered, no way to contact support via a phone number and speak to a human. Items just show up at your door with no email or any notice from Modsy that an item was shipped or on it's way. I am constantly checking my account from when I should expect items. For ex; I have two items showing an estimated delivery in the past. Somehow the process is broken between the vendors, support, and the customer. It's a cool concept, I'd use them for design and stop there.
Amazing service. Used it to design my home office and everything was perfect. The entire process is super easy, you simply take a video of your office, select some design themes that you like and the designer does everything else including the room layout, selecting the actual furniture, reviewing it with you and doing unlimited number of revisions until you are 100% satisfied, and from there you simply order everything with one click from the Modsy cart and everything is delivered to you. Can't recommend it enough...
modsy.com
