I used Modsy for some ideas to redesign two rooms....

I used Modsy for some ideas to redesign two rooms. The design service was basic but helpful for ideas. On 9/1 I purchase two pieces of art that I could only find on Modsy. I received an order confirmation and then absolutely nothing. I reached out once and they said it's marked as paid and would ship soon. Then nothing....

I reached out 3 weeks after purchasing on 9/21, and they finally had an update that it was on its way...having SHIPPED on 9/21. So without me asking, I doubt it would have shipped. Its now arriving when I'll be out of town.

It is a terrible shopping experience, avoid purchasing products from Modsy and just go direct.

Edit after Modsy Response: Yes, I received an additional follow up email this morning. With options that are not at all helpful. So consumer beware, buy direct and hire designers direct!