The design service is pretty neat, cool 3D renderi...

The design service is pretty neat, cool 3D renderings, and the designers are great to work with. I paid for the Luxe package. The reason why I am rating this so poorly is their support and ordering processes are in need of a complete revamp. My first issue is that the ordering team constantly makes mistakes; canceled the wrong item, ordered the wrong item, etc. That in itself is not my major frustration, it's what happens next. Literally 30 emails back and forth trying to get all my simple questions answered, no way to contact support via a phone number and speak to a human. Items just show up at your door with no email or any notice from Modsy that an item was shipped or on it's way. I am constantly checking my account from when I should expect items. For ex; I have two items showing an estimated delivery in the past. Somehow the process is broken between the vendors, support, and the customer. It's a cool concept, I'd use them for design and stop there.