Modern Toyota Review

I usually make an appointment for my car service but this time I just took a chance and came in on my day off to see if I could be "worded in". Duane as always was very helpful and got my service done quickly. Great job!

The excellent service begins when you turn in your car. The rep takes the time to listen to you and ensures that he understands what the car issues are. Then he ensures that your needs are met, either directing you to the very nice waiting area or if you want a rental car. The waiting room is very comfortable and you get free coffee, water and coke. They have a very clean handicap friendly bathroom. The rep in the waiting room, is there for you, updates on your car or comfort issues. Everyone is very friendly and professional. All service provided is explained so I completely understand what was done to my car. I am very appreciative of all the professional Modern reps I come in contact with.

Tim in sales is the guy you want to talk to. Hooked me up with a brand new ride at a more than fair price.

In 2002, I was looking to buy a Rav4. Granted it was July, but the salesman stuck his head out of the door and wouldn't help me.. To my surprise, I bought a 2002 Rav4 in Danville, VA. In 2006, a service guy at Modern looked me in the eye and said I needed $700 worth of repairs. A second opinion said not true. In July 2014, I called to find out why my check engine light was on. The service guy said it would cost $96; yet, in Mount Airy, the same service will cost $46. Mount Airy spent time with me, answered all my questions, and was helpful. This third time was the charm. I will gladly drive the distance to Mount Airy... and will alert everyone on what type of business Modern Toyota is running.

Fast friendly and efficient. They take the time to explain what needs to be fixed for safety reasons and what can be put off for later. It is always clean and comfortable.

Gopal is a very superb modern Toyota employee,and we just bought 2016 Toyota corolla today....he worked a lot out for my beautiful wife and her mother,we had ice cold drinks provided for us as well as hugs....this man is awesome too...I recommend him for your next Toyota car buying...bless you Gopal...your great,love ya brother!

Always a great experience. I know when I come to Modern Toyota for service, I'm hearing from honest experts. Sometimes when I go elsewhere, the service provider tries to talk me into expensive services that I don't need. Thank you!

I ve always had a good experience here. Prompt, courteous service, and a comfortable waiting area if I need it.

I can t believe I just had that kind of experience that they said they would have my truck cleaned up all the way from the inside and out. And I come the next day and it s completely dirty and they left stains from the tire chemicals on the paint of the truck. They just didn t clean the details of every spot of the truck to Make it look brand new. I didn t buy a $2,000 truck just to have it not fully cleaned.

Buying my new car at Modern Toyota was a great experience. They offered a great price with a no pressure sales pitch that made everything incredibly easy. Michael Williams was a great sales person who helped me through the whole process and made it completely painless.

I would definitely recommend them to anyone

This is home away from home for my New Tacoma. Great service and they take time to answer all my questions with no rush at all.

Quick and easy. Really like having the business section to do work in while waiting. All employees were friendly and helpful.

Went from a 5-star review to 1-star due to a bad experience. Most of the employees are great. But, the coverage we purchased for free oil changes and tire rotations has been nothing but a hassle. Apparently, if you don't put enough miles on your vehicle in due time, you lose your coverage. A three-hour wait for a cheated coverage is not worth it. I love Toyota products, but we will be shopping for vehicles at other dealerships from now on.

Gopal took great care of my wife and I, overall a great experience, service and beat the deal Vann York tried to give us, they even helped look after our kids who were going crazy being there for a few hours.

Great service and surprisingly robust pre-owned car selection

Had a very nice experience at Modern Toyota. Worked with Shawn Elliot and he hooked me up with a beautiful 2014.5 Camry. Would buy here again.

Great service 9overall, clean offices and very professional workers.

Nice folks to deal with. It was nice of the staff to give those waiting an overview of the demolition/new construction plans. It was a pleasureable experience and service was performed in a very timely manner considering the number of people scheduled.

Great deal for oil change and tire rotation when you go between 1-4 mon -fri! Synthetic $50 you can not beat that!

I was completely frustrated with my courtesy driver. Instead of carrying me via the most expedient route, he elected to go to through the city to Modern. When I asked why he was taking the long route through the city, he stated that he preferred that route. That response did not represent customer sensitivity to efficiency. I would have understood if he were picking up other customers.
On the initial trip to my home, the GPS that he used suggested using 40, which he did. On the return to Modern, why would he choose a different route? I was busy and didn't appreciate a tour of Winston.

Excellent experience and customer service. Was very nice that they offered a loaner while they fixed my vehicle. Will use them again and recommend to others.

It was fine...I have no complaints! Customer area comfortable and very accommodating. Service dept staff outstanding, polite and they do whatever they can to make customers comfortable. Everyone did their job and that's what it takes for a smooth , happy , pleasant customer experience !!

Great place friendly staff and very clean and sanitized.

What a great experience we had with team at Modern. It started with a very pleasant and professional Stephanie Roten. She was able to answer every question I had prior to diving the hour to view the car.

Once on location I did NOT get attacked by a mob of sales persons. That was wonderful I must say. I was greeted by Shawn Elliott, who walked me through the process.

Thank you for a wonderful experience Stephanie and Shawn.

I was very satisfied with the service and the service representative he was very nice thank you

Came to pick up wife's car after service and my Toyota Sienna's Cd player was making a noise. Asked Matt to take a listen and he brought over a technician to diagnose it. Cannot beat this level of service. Added value.

Always bring my 4Runner back to Modern for service. Always been satisfied with the work but was a little disappointed this past visit. I had the rear brakes lined. When they called and told me the price I asked if they had any coupons. The service tech told me he had a $25 coupon that he would apply. I asked if I could use my rewards and he said I had already used them. I checked at home and Modern had sent me a $20 rewards coupon. When I picked it up and my 4Runner I showed him the coupon and he gave me the $20 off. I thought it still sounded a little high thinking he had also apply the $25 he had told me about. This was my mistake for not questioning at the dealership but I didn't want to question front of other customers. After leaving I checked the bill and the $25 was not applied. I called and left the service tech a message letting him know I thought he forgot to give me the additional $25 off and asked he give me a call. Crickets.... still no call. So I now no longer have my $20 rewards and disappointed that I didn't get the $25 that I told I would get. I am due for another service in few more weeks so I am hoping Modern will still help me out with my next visit. We will see. If not probably will start looking for another place to do my service. Also this is the only dealership that does not detail my vehicle. Modern told me they added a new car wash but I am yet to see any benefit. Overall I have always given great reviews and have told friends about their work. Unless I am notified and they make it up on my next service I may have to change my story.

Thanks and I look forward to seeing if I get a follow up call or letter.

Regards
Gary Bowman

Our experiences at Modern Toyota in WS have always been wonderful. Our recent salesman, "Mo", had a great sense of humor, all while being very professional, which made our car shopping/buying a fun and easy experience. My husband and I love our Camry; great family car! Recommend them any day!

Reno Voss, Asst. Service Mgr., Set the standard for great customer service. Continuously kept me abreast of everything going on with my repairs, including cost and when my car would be ready. Furnished free loaner car overnight so I would not have to make pickup late in evening. Service Tech did a great job on repairs...very pleased.
Everyone was very helpful & friendly.

We had a great experience with Modern Toyota. Steve Bryan and Brad Edwards really did a great job in finding our Toyota. We purchased over the internet and we were only at the dealership for about one hour. They made it so easy, and stood behind their price. No games once we got their. Thanks so much guys. I love my new Toyota truck.

Very great customer service and friendly employees in the service department!

I recently had my vehicle serviced at Modern Toyota and my experience was awesome. Ginger at the service desk was very welcoming and informative. Greg Stewart was my service advisor and made my visit pleasant, informative and time efficient.

Very friendly and knowledgeable on their cars. Definitely recommend

We love Modern Toyota! Always going above and beyond. From when we bought our car 2 years ago with Chandra to today s routine maintenance with Winter! She was awesome today and we appreciate everything you all do!

Used car purchase went great. These guys are honest, capable, and very customer oriented. I readily recommend them for used car purchase and service.

Here at Modern Service department. Had to come in unexpectedly due to a check engine light situation. Despite no appointment, the Service department is jumping on the issue and the service reception personnel are also checking on everyone to make sure that we are ok. Appreciate the attention.

Modern Toyota is a good company. I have been using their services for years and am well satisfied.

I purchased a used vehicle there 8 months ago and yesterday I had to replace ALL 4 ROTORS! They tried to tell me I destroyed 4 brake rotors in 8 months! Please! I also found out there was an illegally plugged tire on the thing.
I'm incredibly upset and will NEVER encourage anyone to buy a car there. You don't know what you're getting as they smile and hand you the keys...

Super nice people, well maintained and comfortable seating for your wait.

These guys are great, rice Toyota and van York Toyota both tap out when it comes to the prices of their cars. No joke, modern Toyota beat up Rice Toyota by $1500. The last time I bought a car it took seven hours, this time it only took three hours and they delivered the truck to my house on time I don't even need to think about it, modern Toyota will be the place I tell all of my friends and family to go to, and the place I will return to buy my next vehicle.

Service was on spot just as I asked for. No problem getting an appointment for service within 24 hours.

Very pleased with my purchase! Traded my 08 4Runner Limited, for the 16 4Runner Limited!
Wooohooo...on Halloween Gopal S., was my sales rep, start to finish it was a great experience. Also worked with Kevin H, in Finance. Very pleased with the outcome, and the experience. Modern Toyota is my new fav dealership, and I look forward to working with them in the future. Appreciate the thank you gift of matching quality keychains before leaving. Thx, Gopal, Kevin, and your Modern team!

I m am extremely impressed with Modern Toyota. They went above and beyond to get me into my new car. Two years ago I purchased my first new car from them, the experience was great then. I purchased a 2018 Camry LE at that time. I started having some issues with the car recently. Of course I went back to Modern and expressed my concerns with the car and wanting to get into a different Camry. I love Toyota and will always stand by its name, I just believe I happen to get a poorly manufactured one. Between the Auto Repair manager, the GM and the salesperson Ms.Nancy. They went above and beyond to make me happy. I was given an excellent deal on a New 2020 Camry SE that honestly was better then my original deal with the LE. I got exactly what I wanted, with absolutely no headache or stress. Modern has an excellent team and I recommend this dealership to anyone that s looking to be treated with the upmost respect. I just want to say Thank You Guy s for all you did to fix my situation and correct it to 100% satisfaction. I will only buy my vehicles from Modern Toyota. They have earned my respect!!!! Great team all they way around the board everyone I dealt with had a great personality and was very pleasant to work with!!! Awesome Awesome Awesome Team!!!!! Thanks Modern Toyota!!!!

Excellent experience! Our sales consultant Chad Gordon was extremely knowledgeable of which car would best fit our family's needs. The dealership was welcoming and family friendly. Overall, we had a very great car buying experience and look forward to our ventures in our new Toyota!

Service technician was professional and very informative in regards to bringing car in for oil change due to mileage

Got here at 2pm , and taken care very well at service department for my sienna

Very friendly & patient, as Joe answered all of my questions out in the heat,very professional!

I bought a used car in November looked great,on the inside the seats were all done and clean ,but after the cleaner they used wore off in 4 months the seats are covered 2 stains not fair.when they give you value for your trade they take off for everything. Iam very disappointed

I have been to several Toyota dealerships in the last few years and Modern Toyota in Winston-Salem blows all of them out of the water. They have such friendly staff and they provide prompt service. I have never had an unpleasant experience here.

Just along with someone looking at a car. They treated me like I was buying also. I ever had my dog along and they didn't mind. Thumps up.

Kenny was a great help. Honest good guy. As was Tammy (fianance lady).

I got off to a rough start with Modern Toyota after it appeared that the service tech and those who worked on my vehicle just weren't paying much attention to the things I told them. At that point Roman took over and since.then I always ask for him on every service visit. He now knows my 2003 Prius with its 250k miles and understands my concerns. Things just work better when you talk to the same person every time you come in.

Stephen Butcher is a great salesperson. He is very nice and knowledgeable. We checked with dealerships in a 50-mile radius and came back to purchase two SUVs from Stephen. He is not your typical salesperson. We never felt pressured to purchase. We are very happy.

I had the opportunity to work with Donald Robertson in the purchase of my vehicle. He was friendly, knowledgeable, and transparent about the entire process. He wasn't overzealous in his efforts to secure the sale. He took his time, addressed my concerns, and ensured I had the information I needed to feel comfortable with my purchase. Overall, I found the experience to be stress-free and positive.

Excellent customer service! We have purchased 2 vehicles from this dealership and always recommend them to anyone looking to buy a car.

Drove right in and met and assisted by a friendly masked service member right away. The contactless text to phone system was explained. Waiting area is very open and posted with signs, recently sanitized.
A nice lady with mask came around to check and see if I needed anything. Very great experience today. I felt very comfortable. They even have USB charging stations which is great!

Couldnt have asked for a more professional experience only thing holding back for 5 was the wait in the mobile trailer office building

I really enjoy the fact that I can pull my car up to someone and have a waiting area that feels like my office with hook ups to my laptop and a cubicle of my own if need be. The free coffee and water sure do help as well. Then the adviser came and got me rather then me having to check in with the desk periodically. I also have low tire pressure which I was going to do myself at the local gas station but they went above and beyond and fixed that for me during my service.

Nice place to buy a car. They have great service. The sale personal are great people Wil try to help you in any way.

Salesman Ricky Triplett is simply as good as it gets in the car business! Modern is great but specifically, Ricky does a superb job. As Modern's "Davie County rep" he makes many of us across the bridge want to do business with Modern for years to come!

The service in the sale process is wonderful, no tricks, hidden fees, nothing like that. Easy negotiating process too.

Purchased 2006 4 Runner and have absolutely loved it. One of the best vehicles we've owned. Always had good service until lately. 2 visit's ago they serviced our vehicle and while doing so serviced the battery. A week later I raised our hood to see how hard it would be to change a bad lamp and noticed the anti-corrosion battery spray they used was all over the top of the battery, the inner fender and anything close to the battery. Today we made an appointment to drop vehicle off for general service. When my wife arrived they said they did not show we had scheduled the appointment. They did offer to work it in when they could but that defeats the entire purpose of making an appointment. Spoke with the service manager and he said to bring it back later that evening and offered to pick the vehicle up, again that defeats the purpose of making an appointment. I realize mistakes can be made but I just do not think this was handled as it should have been.

Update:
After speaking with Jim Butler we set up an appointment for service which went great. Jim proved to us that he wanted to right a wrong which he did and we are grateful. Thanks for reaching out to us Jim.

The staff at Modern Toyota has been great to work with (especially Gopaul Chandarana). These guys have worked hard for me from sales to service and I would definitely recommend Modern Toyota to anyone looking for a new or used vehicle. Thanks Gopaul. I love my new truck.

Great service! Nice new building. Been a customer for years!

Love the friendly service. Everyone here is always helpful

Employees are courteous, took care of our car while doing maintenance.

Nancy Smith assisted me today and impressed me with her knowledge and went out of her way to give me the best information.

Took car in for safety recall. The service was quick and fast. The staff was very polite.

Just bought a 2014 Jeep from Modern Toyota. This buying experience was very different. At other dealerships I felt like they were forcing me into the car that they wanted to sell me, instead of the car that I wanted to buy. I saw this Jeep on Modern Toyota's website and went to the dealership that same day. I am very picky about purchasing vehicles so usually when I go to the lot I know what I want and do not want to be shown other vehicles. Knivan, the salesman I worked with was very professional and helpful. I told him I saw a Jeep that interested me and he didn't even hesitate to go get the keys, he did not try to push me to another vehicle or even suggest another vehicle. I would highly recommend Knivan as someone to work with. He was very easy to deal with, helpful, and worked to try to get me the best deal possible. Overall, a very good experience and I love my Jeep, and I get free state inspections for life from Modern Toyota!! I will recommend Modern Toyota to anyone I know buying a vehicle in the future.

Went to trade my car this weekend, Modern Toyota gave me a trade-in value I am pleased with and made the transaction as smooth as possible. I had my two toddlers with me. They enjoyed playing in both of the playrooms- it helps tremendously to have designated child areas. Kudos to Modern for that! I've purchased 3 vehicles from them and will continue to shop there in the future. The sales manager Yates Moon is making sure to get my new (used) vehicle set up exactly how agreed. I couldn't be more pleased in their efforts. David Kecki- our salesman made the paperwork quick and took time to answer all questions. If you're looking for a great sales associate to work with, ask for David.

The service was terrific. It was a great experience, and I even enjoyed waiting for my car. Modern Toyota provided complimentary coffee and even pizza for lunch.

Best dealership I've ever dealt with. In and out in 2 hours. Great people to work with.

Our sales rep didn t even seem like he wanted to sell us the car. We just left.

Any time I went to get my car serviced (even with an appointment) I would be there for no less than 2 hours (and I've had my Toyota for 8 years). The prices are also always unreasonably high compared to other reputable auto places. I finally "saw the light" and switched all of my auto servicing to someone else. I wouldn't recommend them to anyone.

One negative I had was the drop off. Apparently they pair you up with a service advisor to "make your service more personal". The only problem is, if they can't find him, you wait and wait.
Finally, another SA checked me in.

I don't care who my advisor is. I just want quick service.

Another negative, or more of a want, is it would be nice if they washed it when they service it. Other dealers do and it's a nice perk.

Beyond that, the servicing was done quickly, once I got checked in.

Here to have my Rev 4 serviced , wouldn't let any other services center work on it.

Great service for repairs and regular maintenance needs.

I love Modern Toyota! Bought our first Toyota here, a 2018 RAV 4, and we love it. The dealership is always clean and everyone is so courteous and very helpful. And the service department is top notch. They always take care of our needs and if there is a problem, they are right on it. And in a very satisfactory time frame. No complaints with the service department whatsoever. I would not even think about going anywhere else. Thanks Modern for making our experience great!

Do NOT give them your business and whatever you do, do NOT let them have your trade, their used car management team will try and take advantage of you by low balling you on your trade by thousands. Very rude and insulting as well.

Excellent dealing with Modern Toyota. Thanks to Gopal for all his proactive work and making this Toyota ownership experience the best.

I recently had my 2016 Toyota Tacoma serviced at Modern Toyota February of 2017 in Winston-Salem and the service was great. My service advisor was a young lady named Winter but don't let her age deceive you. She was very professional, thorough and super friendly. When my truck was ready she found me on the Toyota lot to personally hand me my keys and paperwork at the same time and I was ready to go in no time.

I went for a 10000 mile service on our 2018 Camry. I was met promptly and courteously by the see ice staff. Everything was explained before and After the service. The whole process was done in an efficient and friendly manner. I couldn't be happier.

They handle both our vehicles service even though we didn't buy them there. Great to deal with friendly people. Will be buying my next vehicles form them. Love being part of the Modern Family.