The staff here are very knowledgable and the atmosphere in the clinic is welcoming and professional. It is very clean and well maintained, and the access to tons of free parking is a plus. Highly recommend!
I highly recommend Mililani Physical Therapy to Oau residents seeking a 5-star establishment that offers effective pain relief. You'll be treated with friendly, professional staff, therapists & management.
The staff was professional, helpful, and friendly. I have a desk job and experience lower back pain, the staff was able to provide immediate relief and long-term solutions for limiting my pain, while at work. Convenient location, close to many different shops and restaurants. Would highly recommend!
I love it here ! i was in pain for 10 months & after only 5 visits i feel amazing! if you are in need of physical therapy please go to them!
Great therapist Ivy, Justin.
Don't go with Tehani, I switched to a 90 minute massage and she massaged me so slow to pass time I wanted to run out screaming. She had room freezing and I wanted to pee on myself. 90 Minutes of pure hell. And 100 dollars gone. Ruined my only day off. And I'm just as sore as I was before I went. So bummed.
Mark Miki is amazing. He is patience, kind, loving, knowledgeable, caring, and takes his time with me. The staff is very friendly and they are so kind. They make you feel welcomed from the moment you step foot into the door.
Friendly, helpful, and knowledgeable staff, clean and professional, great location with lots of free parking -- highly recommend
I wish I could give zero (0) stars. I came here b/c of the great reviews. I went to my PCP and asked for a referral here. I had just changed insurances from a private BCBS (through my employer) to BCBS MedQuest after I was laid off from my job (along with several other employees during an acquisition). I came here for my first visit. The lady at the front desk asked for my private insurance card (I think it was showing up in the Straub system), and I told her that I have MedQuest. She went to the back and asked for another lady to come to the front and help her. The other lady was beyond rude and condescending. She tried to accuse me of Medicaid fraud or something ... maybe they looked up info in the Straub system a few weeks ago (which may have still been showing my old insurance instead of my new one). I gave her my new card. What was her problem? She was speaking very loudly so others in the waiting room could hear, "Yeah, when you got FIRED". I said, "I didn't get fired, I was laid off"... she continued to use that terminology the rest of the time I was in the front waiting area. She would whisper to other office staff and they'd look over at me with disgust in their faces. She left my file open on the patient sign in sheet, so when patients came in they could see all my information. I went up there and asked them why my file was laying there; I asked if it was a HIPAA violation. They said they were working in my file. I asked if they could put it behind the counter where they are working, not on top of the patient sign in sheet. Why would I have to ask her to do that?
I waited for about 20 minutes to be brought back. When I got brought back, one lady (who was really nice) came in and showed me how to do the stretches and then left. When I started doing them I wasn't sure if I was doing them correctly, b/c it hurt. She came back five minutes later and said, "Are you done? Here's another one." She showed me another one, and said she had to go check on another patient. Really? Mechanics is important. So I really do need to know if I'm doing it right, or if I'm hurting myself more. I think they have too many patients and not enough staff. After she was done showing me stretches, I asked her for a print out of the stretches (b/c I can do them wrong at home for free). She gave me the sheet and told me to schedule another appt at the front desk. I told her I was not coming back.
A week later, I get a voicemail at 4:15pm saying, "You are late for your 4:00pm appointment and you will incur charges." I got very angry. I did not schedule another appointment. I called them and left them a message stating, "I did not schedule this appointment, because I don't ever plan on stepping foot into your facility again. I need to know who scheduled me and how to get the fee off my account." No one called back. I called them back the next day and asked to speak with a manager. They first said, "Ok please hold." Then she came back and said, "Well, who is this?" I wouldn't tell her my name. She said, "We got your message and we will close your acct." Somehow they knew it was me from the day before. I waited for two months to post this to make sure I don't get any bills in the mail. I haven't gotten any... yet.
Stay away! Print some info off the internet and do your own stretches, or go find somewhere else who will really show you how to take care of yourself.
Awesome experience, start to end, and even after. This is a much too late of a review, but I have to share! I had ended treatment over a year ago now. A ruptured Achilles and surgery, the recovery was long and tough. First thing to note is that my program for recovery was on the progressive side as I wanted to be able to play basketball and eventually be able to dunk again (I'm 5'9" and I haven't made it there yet but I sure can get up still!). Well my program was far from cookie cutter and Dr. Miki worked made a specific plan for my recovery. Also, he managed to keep me grounded, motivated, and even accountable at times. The atmosphere is welcoming and the staff as a unit are all top notch on the 'client experience' factor. I would definitely recommend this team if any rehab, therapy, massage, or physical mechanics need assistance or improvements. They helped me understand why I had certain pains that made me unable to walk mid-recovery. The reason I'm writing this review, however is because I was at the grocer last week and ran into my PT, and he remembered my case and asked how my hiking, surfing, and basketball abilities have been keeping up (all topics during our sessions). It's the personal attention and program that will bring me back to them despite living in town. I had used them 15yrs ago when I lived in Mililani, and went back for this. I will go back again if I ever need to, thanks Dr. Miki and all the staff! - PS this is a review I did on Yelp, just thought google (as this is usually where I first look) would be a good reference for anyone inquiring for a quality experience and doesn't turn to Yelp.
Great people, professional and I feel they are interested in my progress.
mililaniphysicaltherapy.com
