3 years ago
Back in 2015 I walked into Milford Jeep early one ...
Back in 2015 I walked into Milford Jeep early one morning and Leased a 2015 Black Jeep Grand Cherokee Altitude. When I first walked in, there wasn t really anyone around. I stood on the sales floor for a little while looking at the floor models, but no one greeted me. There was one gentleman who was in his office/cubicle having his breakfast. Because I raised properly I didn t want to disturb him, so I patiently waited for someone more available. Finally, someone walked passed, I spoke up, and they unfortunately and fortunately directed me to the gentleman eating his breakfast. Meet Tom Burns, one of the nicest, unassuming, coolest, and easygoing guys I ve met selling cars. He wasn t judgmental or prejudice. I told him which vehicle I wanted on the lot, we got the keys, test drove it and struck a deal. We talked like men with respect for one another. A smart salesperson, treats everyone on a case by case basis, they don t judge a book by its cover or form opinions based on past experiences. You never know who s a sale!
The bad, as we re sitting in his office with a majority of the paperwork done. The female owner comes in and says to Tom in a condescending tone as if he s incompetent. That he needs to quadruple check my credentials. Because you know we don t want to go through that again . Now, she said this as if I wasn t sitting right there. Now if he made a mistake in the past, fine. BUT, as a professional, you don t embarrass your staff in front of the customer. And you don t imply things in front of them either. You pull them to the side! Needless to say I was embarrassed for him and also offended by the insinuation. Then the finance officer, just kept staring at me with this look of jealousy and prejudice. He kept saying we can t find your previous car (BMW) on your credit report as if I was lying. BS! It somehow eventually just turned up. He was shocked at my credit score, the fact I had my own insurance, and the fact that a young man had no co-signers or anyone in tow. He kept saying that the Jeep I m purchasing is nice car, as if I m not aware of that already. But his tone, facial expression, and the stare down attempting to read me said it all. Anyway, I was in a bind, needed a vehicle. I had the means to buy what I wanted, but I should ve walked. But Tom was the saving grace, I really appreciated his professionalism and his humanity.
Service. Same air as the owner and financial manager. Like I m not wanted around, as if I m a nuisance when I bring my new car, that I purchased from them, in for routine maintenance. One time, I was quoted by one of the male service reps, a price for brakes or a radiator don t really remember. It was even on my paperwork from the previous service visit. I go to the dealership on my next visit to get it done, and I m quoted almost double by the female service rep. When I brought it to her attention, all she could say was Oh . There s more, but this is long enough already. Those who can read between the lines will understand where I m coming from and my beef. Can t just label people things without substantial proof. It s also not worth my time, I just won t give them my business or any referrals ever. Hopefully others will see this and go elsewhere.
To Tom Burns, that 1 Star is for you. I hope you re well, you were appreciated, and I thank you for your service.
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