4 years ago
***BRIDES BEWARE***
***BRIDES BEWARE***
First you will think, "Wow! What a great company! I can plan my wedding music and our events all online!"
But, then you realize, they do not follow what you spent so much time working on.
1. My dad made a special request for the father-daughter dance. My DJ told me they had the song on file and everything was in place. Then, the very next day the "Music Coordinator" (or some-sort of similar title) called me, left a message, called me by my husband's name (which my voice mail clearly says my name) and said that I didn't have a father-daughter song on file. Here I am, freaked out, because it is a custom song. I called back, waited on hold for a very long time and never got through to the "Music Coordinator" and a different guy came through and said "Sorry, he must be busy but we have it on file."
That should have been my first clue they have poor service.
2. I asked the DJ to make an announcement to have the guests to be seated for the grand entrance. During the cocktail hour our DJ, Russel, comes up to me, the bride, and tells me, "I made the announcement for everyone to sit down and I don't think they heard me.". I told him I didn't hear it either, and I asked him to make the announcement louder. Then he went back, turned up his equipment (like he should have done in the 1st place if no one responds) and made the announcement again. Seriously Russel, you are the man with the mic, does he expect me to start telling people to sit down?
3. As soon as dinner started he started to play DISCO! I specifically asked for Big Band and Swing music on my online event planner during dinner. I had to send one of my bridesmaids to him to make him switch the music.
4. Half way though dinner Russel comes up and crouches between my husband and I while we are in the middle of eating and starts going though the night's schedule (which I had sent to him the week earlier and I spent at least 40mins on the phone with him discussing earlier in the week) and he's going time-by-time, play-by-play through the remainder of the night. I politely interrupted him about two minutes into his long-winded "this is your schedule" speech when I told him "I know the schedule, I sent it to you." He just says, "Yeah, okay." and KEEPS GOING. After another minute I was completely fuming and I told him "I find this completely awkward. Please go up to the DJ booth and follow the schedule I sent you and we had discussed." He just looked at me, got up, and walked away. I find it completely unexceptionable to try to "figure out the schedule" with the bride and groom on their wedding day when you had it typed out and basically handed to you on a silver platter.
I would say Russel kept people on the dance floor, but the stress of having to play Mommy to keep him on task hardly seems worth the trouble.
With all of my friends getting married in the near future, you can be sure I will not recommend Midwest Sound!