Midwest Heating, Cooling and Plumbing Reviews

I have always appreciated the straightforwardness aspect of this group they tell you exactly what they're doing how they're doing it what it will cost you up front. they always follow through, their maintenance schedule is matches my schedule. I have always appreciated everyone that has come out to my house very respectful

Excellent experience from start to finish with Midwest. Competitively priced Lennox system (a/c & furnace). Competent, professional, experienced installers. Very nice guys too. Highly recommend Midwsst.

As always, Midwest Heating and Cooling arrived right on time and did the work expediently and professionally. Absolute best HVAC company I have ever used in KC. Honest high level service!

Bought my HVAC system from Midwest Heating and Cooling in 2016. Midwest Heating and Cooling has maintained it in peak working condition with their annual maintenance plan.

I called this company on a saturday because my air conditioner quit working - the operator said someone would call me back so i waited ( in a 90 degree house ) and waited and waited - never got that call. Meanwhile I called a second company and they had the problem fixed in two hours. I do not recommend Midwest Heating and Cooling - they wont even call you back - I would give them 0 stars but had to give them 1 star so this would post

We had two technicians installed my new humidifier in less than an hour. They also sealed off a pretty bad part of the the basement that let cold air in. I didn't even ask them to do that but they went above and beyond what was expected of them.

Had them come out as our furnace kept cycling on and off, they cleaned it, said it was fixed but issue persisted. They came back and saw a flame was fluttering so jumped to conclusions and said we had a cracked heat exchanger, need it replaced and would likely just need whole unit replaced. They said it was dangerous to operate, but didn't go as far as shutting down and labeling it as unsafe.

Called another company who brought out actual tools to diagnose the heat exchanger, and they discovered it was perfectly fine. The outside vent was placed on the house wrong (something Midwest inspected, but didn't realize)

From what the new company told us, this is a common scam when business is low (cracked heat exchanger). Not sure if that is the case here with Midwest or a lack of education / professionalism. We've used Midwest in the past but given this experience we will use the company who tackled the job the right way moving forward.

I had them come out to give me a quote on a hot water heater, they were higher than everyone else but said they had it in stock so I went with them. A week later they showed up without a hot water heater, telling me they need to measure but it's definitely going to be alot more than they quoted me. I will never use them, I called Lowe's and I am going to pay the emergency price since I haven't had hot water in a week.

Top notch service! Everyone from Mike during the sales and purchasing process to the entire install crew (Craig, Ronnie, and Ron) was amazing. Mike was patient, upfront, and honest during the sales process. The installers were very thorough and addressed all our concerns and questions. Prices were fair, everyone has stood behind their word, and I am excited to not have to dread calling the HVAC or plumbing company finally :).

Incredibly kind, professional and prompt. From folks I spoke to on the phone, to initial evaluation of our problem, to email communication and assessment of which fix would be best for us Midwest was excellent. Zero complaints.

Tim from Midwest Heating and Cooling performed the Spring Preventative Maintenance on my Lennox HVAC system. Tim arrived on time, was detailed, thorough, and professional. My indoor unit and outdoor heat pump was installed by Midwest 4 years ago and has operated efficiently, flawlessly, and without any issues. I highly recommend Midwest Heating, Cooling, and Plumbing.

Been using Midwest for over 10 years. No complaints. Great company! We had a part go bad the other day and they sent out a tech after hours to check it over. Called in today and spoke with Felicia. She said she could get it done tomorrow in the afternoon. She called us back today and got our issue resolved and fixed today. Outstanding customer service and a great effort by Felicia to help us out. She did a great job, very friendly, helpful and professional. She offered such good customer service and we really felt that she cared about us as customers. Lifelong Midwest customer. Felicia is one of the reasons we wont go anywhere else.

I like my new furnace/ac system. The new thermostat they put in is much easier to use and see. I appreciated the company sending someone to help with the furnace when it was freezing outside. Also, they were able to fix the leak under a bathroom sink very quickly. Their prices were reasonable too. I would recommend them to friends and family.

The technician called before arriving and was right on time . Completed the service quickly and left the area as it was before he arrived .

James with Midwest Heating and Cooling went above & beyond to satisfy my family! I had specific requirements for my installation of a new unit. He made sure I was 100% satisfied with my New Installation. Thank you James! I appreciate your time & effort!

The service tech was knowledgeable, friendly, & professional. Called in advance, arrived when he said he would, & finished his work quickly.

We ve been customers since the late 90 s & have never had a single issue or complaint. All their folks in the office and in the field are terrific. Always on time, respectful & efficient. They take the time to explain the service or issue, then fix it right the first time. They are honest & have options for fixing the problem with reasonable pricing. They are the best in the business for HVAC & plumbing.

Everything was perfect. The technicians that arrived did so on time, and were courteous and professional. They even wore shoe covers as to not scratch or dirty our floors. I would definitely recommend them.

Great company that took care of our problem very quickly. We were back up and running immediately at a fair price, and had a great tech onsite. Strongly recommended!

Brandal was very efficient and kind and I enjoyed his conversation immensely! Great man! Thanks for your help!

Great service from sales, office and installation staff!!

I've used Midwest Heating and Cooling for years because they truly care about their clientele. Very well run business!

Remarkably responsive, friendly, quick and efficient. Quality service!

I had Midwest Heating Cooling & Plumbing come out to service our furnace. The office let me know when the technician would be there and he actually arrived a little earlier. He was very knowledgeable and easy to talk to. He replaced the filter that had clogged and found that the capacitor on the blower fan was not working at optimum and suggested replacing it. He answered all of my questions without hesitation and had a very good working knowledge of our furnace (which is 20 years old). I will definitely hire them again.

We contacted Midwest Heating, Cooling & Plumbing after a family member suggested them. My husband's grandparents and parents both had Midwest install new units. Every person we came in contact with was knowledgeable, friendly, and professional. They quoted us a great price along with a great warranty and informed us of helpful rebates that were available. Our concerns were addressed, questions answered and we had our installation appointment scheduled that day. Our poor installers worked through one of the hottest days of the year and kept us updated as to what was happening. The installation was complete during the hottest portion of the day but our new units had our home cooled before bedtime. We went to bed with peace of mind that our units would not continue to cost us big bucks on our utility bills or give out completely. Thanks Midwest!

MWHAC recently replaced our AC unit. They were friendly, fast, and performed quality work. All around they were awesome and I look forward to using them again.

Quick repair service and the price is always fair; we always rely on Midwest Heating and Cooling.

In the midst of the recent pandemic, and on a Sunday night, my furnace stopped. Monday morning, I called Midwest Heating and Cooling. They arranged for a service call between 9:00 and noon the same morning. The technician called when on his way, arrived exactly on time and effectively fixed my problem. This quality of service and professionalism is consistent with other times when I have called Midwest. The fact that it happened when their workforce was challenged by the pandemic made it all the more appreciated.

Great job. Called in the morning and had a technician same day by noon. Diagnosed & fixed problem very quickly. Always a positive experience with these guys. Highly recommend.

Went above and beyond on our furnace and AC install. We will certainly call them the next time we need service.

Very professional would gladly recommend this company to someone in need of this service

I had a really good experience with this company. They have now replaced both of my 18 year-old HVAC units. The installers were very professional and friendly. Mike Epps was my sales person and he was great. No, they are not the cheapest in town, but price also depends on the kind of equipment you purchase. I've done the "buy the cheapest new unit possible" in another home. You get what you pay for. Would highly recommend.

Ill be the first to admit that I don't know much in terms of heating. I was so sick of companies trying to take advantage of that fact. I had a problem with my heating unit and had two other companies charge me to come out and take a look at it, but they never really told me what the issue was. I just want everyone at Midwest for their help, and more importantly their honesty. You guys were upfront and told me what the problem was and fixed it for a reasonable cost. I havent had an issue since the visit! It really is such a relief to find a comaony I can trust that isnt just out for a quick dollar.

Very effivient always on time and notifies you when arriving. Highly recommended

UPDATED: See below.

I have yet to find a go-to HVAC business here in KC, unfortunately. I researched several companies and shopped around before replacing my 15-year old heat pump in 2009. Midwest was reasonably priced and sold name brand equipment (I bought a Lennox XP14 for my modest home), so I figured they had to be good at what they did and responsive with their customer service. BBB reviews checked out, too.

Nope. Three years later, my (3-year old) heat pump has purged its refrigerant. I pay $100 for a technician (Scott) to stop by and tell me there is a problem (I knew that) and he sounds skeptical that Lennox will even cover the repairs. Scott stopped by on a Tuesday and tells me that they will call Lennox and get back with me in a couple of days.

I make a follow-up call a WEEK later (since I never heard back from Scott) and their service guy (also Scott) tells me that ALL of the people at Lennox who make warranty decisions are at a conference and that all of Midwest's people who could speak with the Lennox people about repair/replacement are at this same conference. He's not sure when they will be able to tell me if it is covered under warranty. Six inches of snow is forecast for later this same week, mind you.

I ask for a confirmation of when they will be able to get back with me - it has already been a week! Scott says he's not sure. I asked how long the conference was and Scott hemmed and hawed and said the conference is this week, but he would never say if they would call back or when. I then asked if I called back next Monday if they'd know anything. He begrudgingly said they should, and that Midwest would be the one calling me back.

By the time I will have heard back from Midwest, it will have been almost two weeks. My furnace will still be non-functional.

I'm disappointed with both Lennox and Midwest. They don't seem to stand behind their equipment, and customer service after the sale is poor.

UPDATE: Almost three weeks later, the heat pump is repaired. After two frustrating follow-up calls to Midwest (they never returned a single call they said they would), and two calls to Lennox, my heating bills will be cut by about two-thirds, back to their normal levels. I could revise my rating up, but here are three reasons why I am not:

(1) Poor customer service. I should not have to make follow-up calls when you don't do what you say you are going to do. I put in a service request with another company because I didn't expect Midwest to come through, but which I had to cancel at the last minute. Honesty, follow-through, and common courtesy are what I expect, and what I experience 99.9% of the time. Not with Midwest.

(2) Over-billed. The agreed-upon charge over the phone was $100 with the same technician that serviced my heat pump the first time, with the understanding that Lennox would foot the rest of the bill. When he wrote the bill, it had jumped another $100. He charged me another $100 diagnostic fee. The problem hasn't changed in three weeks. He knew what the problem was when he arrived. Why ANOTHER $100 when we agreed over the phone what it would cost?

(3) Poor quality. Scott told me there is nothing I could have done differently, that sometimes things just fail. I paid extra because of the Lennox brand (there were less-costly options), knowing that they have a good reputation to maintain. I regularly inspect my heat pump, replace the filters, and keep moderate temperatures in my home to reduce the load on the unit. Three years into the unit's service life, I'm out $300 plus several hours of frustration, and an extra $400 total on my last three electric bills. Will this happen again in three years? Will the problem be worse, the bill higher, and not covered under the warranty?

Lennox doesn't stand behind their product enough to foot the bill for a problem that shouldn't have happened in the first place, and Midwest doesn't stand behind their products or workmanship, either.

Lennox and Midwest have lost my future business.

We recently called Midwest Heating and Cooling to look at our air conditioner that was not blowing cold air. The technician, Steve, said that we were low on freon. After filling it with freon, he then told us that it may or may not hold the freon. One would think that when you pay $99 that the technician would actually diagnose something. Oh no! In order to run a test to determine a leak, there is another $12e fee. Isn't that what there is job is?! To diagnose and fix the problem. Needless to say, within 2-3 days, the air wasn't blowing air again. Out $300 and now have to pay someone else to fix our air conditioner. One would think they would stand by their work and offer a discount on the next service call. Apparently, people don't back their work these days. We will not be recommending this company.

I have been extremely happy in working with Midwest Heating Cooling & Plumbing. Every single interaction I have had has been very positive. The people who answer my calls are great as well as both the salesman and servicemen. I honestly have been very impressed with all of their work. Great Company.

Finished furnace checkup promptly and TJ answered all my questions.

Install crew did a great job installing my furnace last winter when our prior furnace blew up in the coldest part of the year. They priced us fairly and got into our house within days. Unfortunately, the salesman told me that the first year of service would be free. That was not true - I ended up having to pay for a service plan after the fact to get someone out to service my HVAC in the spring. On top of that the spring service technician knocked off my outdoor temperature sensor on my heat pump, and rather than just plugging it back into the circuit board, he wanted to set up and bill me for a repair. I fixed it myself in 30 second. I doubt the repair would have cost much, but it just felt dishonest. Between the incorrect information on the service cost and that experience, it will make me second guess advice given in the future.

My experiences working with Midwest Heating Cooling & Plumbing, they deserve my highest recommendation. They fixed all of the problems I had reported in one service call. They even made the extra effort to clean my condenser and coils in the unit. I am impressed with the services and mannerisms of this company.

I have been very pleased with Midwest Heating Cooling and Plumbing. I would certainty hire them again. Our home was built in 1996 and we have them do all the maintenance. They do a great job and are good at working with prices.

I had 2 guys who did an excellent job to install a gas line with minimal sheetrock holes in my finished basement and I threw in random extra work on the spot like changing the water main valve and outside water faucet and shut off valves while they had access and they did it on the spot quick and professional. Techs names were Eric and Kevin. Excellent job! Pros!

When the crew came over to do the install, the entire process was done neatly and professionally. There was no mess whatsoever and if there was any, it was cleaned up. Good experience.

Everyone at Midwest Heating & Cooling is very professional. They are a great group who without a doubt produce quality work every time.

We love Midwest. They always over-deliver, are on-time, and extremely efficient. We're working parents and need vendors to do what they say and when they say it - there is no better company to work with than Midwest. Also, if you have any questions after a visit, you can call and they will either call you back or come to your home to follow-up. Very thorough, very personable. Also, they don't push unnecessary services. We do love that you can make your next season's tune up appointment with the technician before they leave. Just makes everything run so smoothly. Thank you, Midwest!

Typically I am not a huge fan of salesmen, but the salesman Ken from Midwest Heating Cooling & Plumbing was great. He was super knowledgeable about their products and very thorough with everything. He was also great at following up with us which I thought was awesome.

Fast friendly and convenient service. They serviced my furnace when it quit blowing. Looked up warranty information and fixed it quickly. Service man also did a few checks on other items to ensure proper operation. Thank you Midwest!

Tom was very nice to explain the system and differences in cost. I appreciate the company's honesty and integrity.

Great experience from the quote process through the completed install of our new heating and AC. James answered all my questions. The employees were polite, knowledgeable, and on time. They cleaned up everything and hauled off the old equipment. Highly recommend!

Midwest did and continues to do a great deal of work for my home. My husband and I have been very satisfied customers for years as we have had two furnaces installed by them and regular maintenance checkups by their workers. They are a great group from the salesmen to the installers. I am very thankful and I would highly recommend to others.

Ill be the first to admit that I don't know much in terms of heating. I was so sick of companies trying to take advantage of that fact. I had a problem with my heating unit and had two other companies charge me to come out and take a look at it, but they never really told me what the issue was. I just want everyone at Midwest for their help, and more importantly their honesty. You guys were upfront and told me what the problem was and fixed it for a reasonable cost. I havent had an issue since the visit! It really is such a relief to find a comaony I can trust that isnt just out for a quick dollar.

My technician, Kevin, was very punctual and customer oriented. This is a professional service and I enjoy when them come.

Went above and beyond on our furnace and AC install. We will certainly call them the next time we need service.

This is a great company with very knowledgeable technicians that get the job done right and in a timely fashion. Clean installation with no hassles. They show up when they say and get the job done and follow up afterwards.

I have used Midwest Heating Cooling & Plumbing for at least 35 years. They have installed my furnace and AC units on 2 different houses I have had built in that time frame. I have used them to provide maintenance and recently had them replace 1 of my AC units that finally wore out after 19 years. They have always been prompt, reasonably priced, easy to contact, easy to communicate with, and extremely knowledgeable. They are the ones to call!!

Midwest is a five star company. Over the past twenty years, Midwest has installed and maintained my furnace, air conditioner and water heater in two of my houses. This company consistently delivers prompt, honest and skilled service using high quality products.

Last Saturday I told the owner of Midwest, John Lambert, about my neighbor who had a furnace that had been out of service for two years. My neighbor is a proud single woman living with a debilitating illness and a son with special needs. Within one week, John and his team at Midwest had overhauled her failing furnace with new parts. This work was performed in the same professional manner in which they had always done my work. When they were finished, John Lambert insisted that Midwest cover all costs associated with the project

I choose Midwest Heating Cooling and Plumbing

Todd Wilcher
(Lelia Walker approves and expresses her gratitude)

Always polite, attentive, and otherwise professional. Take time to talk about the work, if you ask.

Install crew did a great job installing my furnace last winter when our prior furnace blew up in the coldest part of the year. They priced us fairly and got into our house within days. Unfortunately, the salesman told me that the first year of service would be free. That was not true - I ended up having to pay for a service plan after the fact to get someone out to service my HVAC in the spring. On top of that the spring service technician knocked off my outdoor temperature sensor on my heat pump, and rather than just plugging it back into the circuit board, he wanted to set up and bill me for a repair. I fixed it myself in 30 second. I doubt the repair would have cost much, but it just felt dishonest. Between the incorrect information on the service cost and that experience, it will make me second guess advice given in the future.

The technician was very professional and got quickly to work. He shared with me the issue with our AC and provided an estimate of the work needed. Quick fix but much needed and results were great. Will definitely use Midwest for future heating and cooling issues and maintenance.

Appointment went perfectly! Technician called to say he was on his way , arrived promptly, removed his shoes upon entering & was mindful of the home. Checked the furnace , replaced a filter & was on his way

Great experience. Easy to work with team. Replaced 18 year old system.

MWH&C has helped us for several years with annual maintenance and also repair at our home in Leawood. Excellent, professional service, highly recommended!

My experiences working with Midwest Heating Cooling & Plumbing, they deserve my highest recommendation. They fixed all of the problems I had reported in one service call. They even made the extra effort to clean my condenser and coils in the unit. I am impressed with the services and mannerisms of this company.

Clint is professional and does thorough work on our system.

I called Midwest Heating and Cooling after my a/c unit went out, as it came highly recommended by my realtor. They scheduled me quickly and the repair technician was thorough and took the time to answer my questions. The repair cost was affordable and I never felt that I was being pushed into costly/ unneeded services. I will definitely use this company again!

Very happy with this company very competent and friendly employees.

Service was fast and on time. Pricing and options were clearly presented and reasonable. Everyone was very courteous and helpful. I would highly recommend.

Great service. We have been a customer for 15 years and their technicians are awesome

Technician was capable, efficient, and friendly. We're always pleased with Midwest.

When my unit was malfunctioning, your service technician came out and thoroughly inspected everything and cleaned out the filters. With the adjustments he made, the unit has been working fine, Thank you!

I will continue to be using Midwest Heating Cooling & Plumbing Systems due to their affordable prices and high level of craftsmanship.The services they provided for me have been exceptional, they do a great job! I highly recommend this company for your heating needs.

Always call to let me know they r on the way. Always answer all my questions and concerns. Great guys.

They always come during the allotted time. All technicians have been personable. They do good work and when I needed a new furnace the technician showed me where the problem was. They gave me a good price on a new one and installed it promptly

This company is the very best!! Quality technicians that know their business! Highly recommended; very reliable and affordable!

Clint did a good job of checking out our system. Answered all my questions and reset the humidity function for better output. Very personable and professional.

Midwest (Mike Epps) explained all the options, gave me a competitive bid that covered everything needed for a new HVAC system. The crew showed up on time, discussed with me what they were going to do and did a very professional installation. Before they left, they explained how the new equipment worked. I highly recommend them to anyone.

Great experience. Quick responses. On time arrival. Professional and clean installation. Would recommend. COVID: arrived with masks on and wore them properly during entire appointment. Thanks!

Midwest Heating Cooling & Plumbing thoroughly explained all the aspects of the equipment that was being installed in my home. The sales team did a great job putting the right unit that best suited my home at a very resonable price.

Very knowledgeable and helpful. Efficient and fair.

I ve used Midwest for years at work and home. I trust what they tell me. Great family owned business. The techs are professional and nice.

I ve used Midwest for a long time then moved to a new place. Called them to clean a drain and replace a bathtub spout. The little thing you pull on the spout wasn t fully diverting the water from the tub to the shower. I m of bad health and don t have time or energy to deal with these things, thus I let the guy rip me off. Cost: $99 for visit, $210 to clear bathtub drain(5 minutes work - just poured a drain cleaner down it), $200 to install bathtub spout. They were going to charge an additional $99 on top of this for 2nd visit to install spout, unless I paid them $310 that day to clean drain. I have a Midwest furnace & water heater too. No one can tell me where the filter goes in. The Midwest plumber couldn t tell me. They asked for ANOTHER $99 to send out a furnace guy. So, all total, the cost to clean one bathtub drain, replace the bathtub spout, & show me where the furnace filter is installed: $710 + tax

The Midwest plumber could not tell me where the filter goes. I repeat, Midwest was going to charge me 3x $99 for each visit 1/initial visit 2/visit to install spout 3/visit to tell me where the filter goes in the Midwest installed furnace(no repair) This is on top of the drain cleaning(5 minutes work) & spout replacement of $410 for a total of $710. I admit I agreed to pay initial visit fee and the drain cleaning & spout replacement, but just because I agreed does not mean I wasn t grossly overcharged. For Midwest not to send someone who CAN tell me where the filter goes because the plumber CANNOT is like adding insult to injury.

Yes, I was expecting the plumber to be back to install the spout early this week, but when I talked to him yesterday, he said he didn t even remember who I was, nor agreeing to order the spout. Now, it won t be until next week, when it was supposed to just be 2 days. Needless to say, this has been a disaster and huge expense for something minor. They also gave me a quote of over $2,000 to replace a 40 gallon water heater.

I have the quotes and receipts, so I m not making this up. Then they have the nerve to come on here and tell me to Have A Nice Day.

Just had a terrible experience with Midwest which is surprising considering they get great online reviews and they were recommended to me by a friend. When I called the service center to see if I could get an appointment for a service call the lady informed me that unless they had been to my address before they wouldn't be able to get here until tomorrow. I said OK, and then she recommended that I call someone else, like a national chain company. I kid you not, she literally told me to, "Call AB May, or Neil Harris, or some other big chain company." When I said that I was calling a locally owned company because I didn't want to go through a national chain she said, "OK, thanks. Bye" and hung up.
She did not even ask if I wanted an appointment for tomorrow. Very disappointed in the awful customer service.
BTW, I didn't call a national company, I called another locally owned company and they are coming out later this morning.

Great service, top quality installation and by far the best price in Kansas City. We have used this company for multiple repairs and service with complete satisfaction every time. I do not hesitate to call Midwest Heating, Cooling and Plumbing because no matter how small or big the project they handle it with great professionalism. Keep up the good work :)

We were very happy with the service from Midwest Heating and Cooling as well as their competitive prices for their services!

This is my first time using Midwest Heating, I would certainly recommend them to others!

We absolutely love midwest heating and cooling, honest, fair price, great guys. If you need hvac system, do not hesitate to call them. Professional company. Thank you!!!

Got quote on Tuesday, were available to install the next week. Everything went smoothly and installation was very fast. Great customer service, product knowledge, and competitive pricing without all the marketing gimmicks.

Steve has been our technician for many years. He is thorough, courteous, and honest. I trust his work.

I would not hesitate to recommend Midwest Heating Cooling & Plumbing to my friends, family and neighbors. They have always been very responsive to my needs throughout the years and their price is very fair compared to competitors in the area.

The crew at Midwest Heating Cooling & Plumbing are great. When you give them a call they are extremely responsive to you needs. You can't beat that.