Sarah

Review of Midwest Heating, Cooling and P...

Just had a terrible experience with Midwest which ...

Just had a terrible experience with Midwest which is surprising considering they get great online reviews and they were recommended to me by a friend. When I called the service center to see if I could get an appointment for a service call the lady informed me that unless they had been to my address before they wouldn't be able to get here until tomorrow. I said OK, and then she recommended that I call someone else, like a national chain company. I kid you not, she literally told me to, "Call AB May, or Neil Harris, or some other big chain company." When I said that I was calling a locally owned company because I didn't want to go through a national chain she said, "OK, thanks. Bye" and hung up.
She did not even ask if I wanted an appointment for tomorrow. Very disappointed in the awful customer service.
BTW, I didn't call a national company, I called another locally owned company and they are coming out later this morning.