Microtel Review

The nice thing about this place is my room didn't have bed bugs. Everything else in this hotel is 1 star or less. The walls were dirty and the doors for the place to hang your clothes was broke. Outside looks nice but inside maintenance is really lacking!!

Location is perfect right near tim Hortons gas stations mcdonalds and wendys. Rooms are super clean and comfortable! Air conditioning worked perfect. Most of the staff is very friendly and helpful.

Very loud metal ice buckets, check. Doors that slam with great force at all hours of the night everywhere, check. The roof didn't leak and the breakfast was okay.

Room looked good. Smelled ok dogs welcomes nice. But found blood splatter on bathroom wall n a blood stain on carpet at door not cleaned. I asked for bleach. Was given air freshener. Language barrier. Then receive a cleaner smelled like a strong pine sol I used the stained towel left in room n cleaner n cleaned it up myself.

This place had has went down It used to be a nice place to stay now we just drive by to other hotels that are cleaner

First time , last time. Front Desk personnel was unprofessional by assuming that me or my guest sabbatoged the towel linens by smearing poop on them. Not only did Julie at the front Desk state that to my guest but then threatened to charge an additional 25.00 . If Julie or Housekeeping thoroughly investigated the findings perhaps by calling either one of us they would of heard a completely different response. Being the night before Valentine's Day ; chocolate had melted above the heater later to be cleaned with Microtel Inn & Suites linens. Very unprofessional to tell your customers with assumptions and then move forward and charge your CC . The charges eventually we're reversed yet the principle of professionalism was compromised. This complaint will eventually go upward to Corporate.

It was a place to sleep and shower but it was not a very satisfactory experience. The phone in our room didnt work, the water in our tub was brown and spitting up particles, and overall the room didnt seem that clean. It was a cheap place to sleep during our travels, however.

Only had simple stuff for breakfast but the rooms is clean and nice good pricing and respectful recipients it was just the breakfast that was bad

Client stay there and I picked him up, seemed like a nice establishment

The *first* Microtel apparently. I'm a big fan of this hotel chain, it's the only reason I ever took interest in the Wyndham brand based on my first experience which just so happened to be staying in the other microtel that's in the Rochester area. That hotel was in a different ballpark altogether than other budget hotels, and since then microtel had been my go-to budget hotel that has never disappointed. This location is, according to the sign at the front desk, the original location from 1986. Being a fan of the chain that was really cool to stumble upon - the only reason I chose this one instead of the other one I'd stayed at in the past was slight location advantage this time around and price, about $15 cheaper. I was just dead tired so went with the cheaper of the two. Definitely not nearly as nice as the other location, but for the price I paid I guarantee there's still no other hotel out there that could touch it. I stay at a lot of hotels! Internet was relatively good, front desk was cordial, room was clean and well designed. The design is pretty much the exact same as any other microtel out there except for a few minor items - no padding on the bench, slightly different desk, and the fact that it's obviously older than any of them since it was the first. That said, it's a great design that hasn't been improved on much at all in newer ones. Lighting was great as in all microtels, bed was clean, comfy, with white linens that aren't hiding anything nasty like other budget hotels, and I had both fridge and microwave... If I had my wife with me I'd spring for the other Rochester location for a bit more money (except that she'd want to stay at this one once because it's the original and she's a fan as well), but with just myself passing through i'd stay at this location again without a second thought and get a nicer dinner with the savings!

Twice double charged my bank card causing me to cancel my card and having to wait for a replacement to access my money (unless I stopped into a bank branch). No guest laundry facilities. Otherwise, rooms were okay.

There was an issue with both the main door and the bathroom door not opening or being really difficult to open. Then the toilet didn't flush. I called the front desk and they sent a maintenance person to the room 2 hours later. Yikes! But at least it's located conveniently by the highway

Worst place we have ever stayed. Room was very dated and dirty. Stopped for one night on our way to Niagara. Could not wait to leave. Expected much more from a Wyndham. Would have rather slept in the car.

The price was right for our weekend concert trip. Place was okay. Nothing fancy, a little dingy, but it was a great budget hotel. Staff was friendly. Complimentary continental breakfast was a little lacking but it was a nice optuon to have. Location was great though. Convenient to our destination and some intersting stuff nearby to kill time.

Nice place, good breakfast area, good coffee close to freeways.. Good front desk staff.

i left tiny drawings of monkeys all over the hotel and i don t think anyone noticed also this hotel is completely free you can just walk in and go into the pool and sleep in the hallways and they even give you free breakfast 10/10 monkeys

The hotel had a very strange smell and the internet did not work. But the people were very kind and friendly.

The walls are thin, you can hear your neighbor snoring, when you can't hear your TV and turn it up, but your neighbor is banging on the wall, because they can hear it too...The whole place smells like a bar of cigarettes smell, your wash cloths, towels and everything in your room smells like cigarette smoke, the hall ways...Water pressure is very weak for a shower.
Poor breakfast selection...

Horrible. Cable cord broke they didnt come to fix it then they didnt allow us to switch room with working cable. Its nasty, they allowed dogs there was dog hair everywhere. Toliet didnt even flush no one ever came to fix it

BED BUGS, BED BUGS, BEDBUGS will welcome you as you enter the room, I was in Room 129 for 2 nights when complained they have locked the room and found tons of bugs (as per room service staff) and I was moved to room 225 and even there I found bugs were moving freely, I left my 3 pairs of dresses in room and checked out, This is one of the worst hotels I have ever been in, I have booked this through Expedia, I have been calling them to complain about this. I don't get any response. I have told all my colleagues who frequently travel to Rochester not to get into this Motel. I had to suffer those bites for almost couple of weeks. The previous day before checkout I was informed I will get 25% discount for being bedbugs guest, but during checkout they said, get well and see you soon!! Worst management, Worst staff, Manager is seen very rarely on the property and is very rude.

The good: friendly desk staff and mostly clean room. The bad: Room smelled like smoke even though it was a non-smoking room, TV worked somewhat but then we couldn't get it to go off, toilet seat rocked when you sat on it, a/c cycled off for just a couple minutes and then would start up again, and, as others have noted, the room was not very soundproof so we heard lots of various kinds of noises over the course of the night.

Pretty much as expected. We couldn't find a vacancy for a hundred miles so we were stuck staying here. The sheets didn't fit the bed right and unfortunately I saw what the mattress looked like underneath. The bathroom had some mold in it as well.

Facility is 'tired' and rather worn; functional & functioning. Staff is excellent, helpful and friendly - really making a difference. Signs of ongoing renovation suggest the facility will soon be up to the caliber of the service.

Impressed by the staff and how welcoming everyone is. Check in was simple and fast.Super clean rooms, newly renovated. Highly recommend to anyone looking for an affordable hotel with great hospitality.!

Friendly front desk and staff. Decent complimentary breakfast. Reasonably priced. Undergoing needed renovations when I was there. Mattress old and sunk-in.

GhettoTel
Dirty, Broken stuff everywhere, had firefighter came 5 times in 2 nights.. list goes on.. Dont expect much from this place.

Old beat up rooms and spotted linens. Every noise from outside and upstairs echos. Paint peeling and shower moldy. When I mentioned the spotted linens the desk person at checkout said she would "note that for me" . What does that mean? Did a priceline and got stuck here. Last time I got extended stay america but got this place instead. The 2 associates at check in were very friendly.

Small rooms. Needs painting. Terrible breakfast. Does not smell good.

NEVER EVER STAY AT THIS PLACE IT'S LIKE A CRACK HEAD HOTEL. I GET UP IN THE MORNING TO GO GET SOME COFFEE WHICH WAS NASTY. BUT THERE WAS A WOMEN LAYING ON THE FLOOR AT THE BOTTOM OF THE STAIRS LIKE SHE HAD TOO MUCH OF SOMETHING. ROOM KEY FAILED TO WORK AND THEY CHARGED ME $20 FOR A PILLOW CASE BECAUSE THE OILS FROM MY LOCS WAS ON THE PILLOW AND THEY CLAIM IT WOULDN'T COME OUT. THE HOUSE KEEPER NEVER CAME IN TO CLEAN THE ROOM L. AGAIN STAY AWAY FROM THIS PLACE

The hotel is clean and the staff is friendly. It's nothing special, but when we are just passing through and need a bed its affordable. The location feels safe, it's near a police station and across from a fancy car dealership. I've stayed here for years with no problems.

Dated rooms. First room the TV did not work and had water damage to ceiling.

A tiny room at a tiny price. No digital degree reading on the heater made setting the tempurature comfortably a bit difficult.

Very minimal motel. No coffee maker in the room. Very few towels, soap amenities. No elevator. Room keycard constantly needs to be reset. On the positive, the rooms are clean, the motel is cheap, the staff is friendly, and wifi is included.

Will never stay here again. Was suppose to get a Queen Bed Mobility Accessible and it wasn't. The phone and TV did not work. They ended up giving us a Double bed regular room. The clerk at no time wore a mask. Carpet was torn and had stains on the walls. The heater did not work properly. Found a dead bug in the room, meaning they did not vacuum between customers.

Any place that indian owned never be clean to custemrs specs

The towels were dirty they hung up for us. Room was small., but mainly wasn't happy when I was ready to get out of the shower to find dirty towels

It was a place to sleep very old hotel and it reflected on the condition of the rooms

Super friendly staff. Cleanliness 3 of 5. Fridge smells. But parking is plentiful. Internet is good. Tv is great. Breakfast is not extremely simple could be much better. Overall 3.5 out of 5

Do not stay here because the sheets that they give you are not clean. The manager and staff will also enter your room without your presence to do who knows what.

Great comfortable very clean rooms especially for the price front desk staff is very friendly and accommodating to any questions or concerns I had. Beds are extremely comfortable water pressure is great full cable channels including showtime flat screen TVs has window bench seats that are very comfortable to free breakfast that s good to cereal muffins bagels toast fruit oatmeal OJ coffee. I recommend this a definite must stay. Only place I ll stay when visiting Rochester NY

Dont stay here. The place smells like pot. Some sketchy employees and customers.

We went to this hotel for 2 nights. The price was there, Sunday-Tuesday was $93. Upon arrival the room seemed clean and updated. However, in our first floor room we had baby ants on our nightstand. Making it impossible to leave things out, we always had to be ready for that. Other than that the hotel staff were pleasant and helpful.

Our client David Rosen recently stayed here while on tour and had a great night! The staff was very friendly and accommodating and the room was perfect, clean and quiet. There was a really good free breakfast in the morning as well!

Nice place overall. Great price and value. Clean room. Friendly staff. Free wifi. Terrible breakfast.
I recommend Microel, but go elsewhere for breakfast.

A clean inexpensive hotel close to RIT with nice staff and free continental breakfast.

Good location for an affordable price if you want a place to spend the night after a long day driving.

The staff was friendly but our room was atrocious. The bathroom was not clean and the sheets were not changed. My friend and I had to change the sheets ourselves and we did not get a different room.

Clean and maintained staff was rude late in evening because of 1 complaint on noise on second floor. They seemed put off wanting to change rooms. Stair pounding noise right over 145 the lady at night said well wait until the morning. That would have been too LATE

First off, let me say that the general manager was a very nice man and accommodating to the best of his ability. The other staff were standard, but not bad. The outside looks clean and nice, and the lobby/breakfast area were clean and in pretty good shape. There are also plenty of channels available on their room tv. The problems pertained to the cleanliness of the actual room...

1. There were stains and hair on our bedding. Even after asking it to be changed, we came back and it was just as bad. When we were put in another room it was also bad there. Gross.

2. The halls smelled of horrible old smoke....and so did our room which was supposed to be non-smoking.

3. There was a clump of hair in our bathroom tub drain and scattered on the shower walls. There was also no soap left in the room at all, and we had to go downstairs and ask for it.

4. The hair dryer was broken in our room.

5. There were inappropriate messages and images drawn on the bathroom mirror. They were invisible until I took a shower and the room fogged up....meaning that they were never clean to begin with.

I understand that it s a cheap hotel, and I wasn t expecting updated furniture or even a tv with full cable. All I was looking for was a clean place to stay....even just a clean bed. However, it wasn t clean at all and I felt uncomfortable the entire time I was in my room. Hopefully, if you decide to stay here, you have better luck than me and my husband!

Great service, woke up a little late for breakfast and the staff let me quickly grab some food before leaving

The room wasn t bad but it appeared that they didn t vacuum around the bed or around furniture cuz it was very dirty. Also I left behind a couple items and called to ask if they found them. After calling for 4 days in a row because no one had any idea what TO do they haven t found my belongings..... never again will I stay at this hotel more so this location!!!!!!

There was no iron, I asked for a queen bed, I got a full size bed in a very tiny room. The refrigerator didn't work. I should have gave 3

Located near I-390. Nice room. The water pressure in the shower is mediocre. Stayed 2 times this summer, both times the fire alarm went off- never happened when I stayed the previous times.

Just to let you know what you might be in for...We asked for extra blankets for our son, and were told that was not ONE available. There was no hot water nor coffee cups at the continental breakfast and not enough food for the 20 people in a room that should accommodate 10. We left in haste.

The room was clean, though looked old and tired. Old gatorade bottle under the bed makes me think staff does not thoroughly clean. The shower did not function correctly. Was decent for a reasonable price.

This place was dirty and disappointing. Hand prints all over the walls, dirt crusted on the bathroom floor, noisy neighbors; the only good thing about this place was the price. It's barely even worth the price we paid, though. Our room didn't even have an iron, which we really needed since we were in a wedding that weekend. All other Microtels we have ever stayed in were very nice, this has been the only exception. This place needs some serious updates and a thorough cleaning.

Nice room, comfortable bed, rooms could/should be cleaner shower has hair in it. None of housekeeping runs a vacuum which is a necessity

Very clean, nice quaint little rooms, mini fridge in room and microwave in the lobby

Good front desk service, coffee close by, good room

Very dirty, rooms were tiny and unkept. Lacked any signs of maintenance. Half the lights in our room were 5500-6000K color temperature, the other were 3000K (you generally want a warmer color temperature for living spaces). It made the room uncomfortable. I definitely would avoid.

The rooms are non-smoking, but our room smelled like smoke or mold/mildew, so my allergies were causing problems for me. Staff was extra nice and accommodating.

Fire alarm went off twice in less than 1 week of staying here.

Rooms are very inexpensive and inexpensive, what you would expect for what you've paid.

Worst stay possible. First night fire alarm was pulled twice. Did not notice the fridge wasnt working till late next day lost all food plus medication. That needed to be kept cold. Third day on check out none of the staff were wearing masks this included maintenance and chamber maids. Will never stay here again.

It's a good place to sleep, especially if you've got a dog, and maybe watch some TV before bed but that's about it. The breakfast in the morning isn't bad, either.

Okay hotel. But the second floor reeked of marijuana. The bed was comfortable for the most part. I didnt enjoy the bed materials 100% but I slept well

Maintenance man came into my room by using his key to unlock the door while I was relaxing from a long trip. Assistant Mgr question me and made me feel cheap when she thought I requested a price match when actually the receptionist offered it to me. Two day stay resulted to two nights of loud noises and profanity frequently shouted from the room above me till 1am. Management's response childish and sophomoric.

Completely disgusting, the room smelled like ass and crack rocks, I wore my sneakers anytime I had to hop out of the bed because of how disgusting the carpets were. Everything in the room is macguyver d, poorly built and I ll reiterate: filthy! Never again, and never worth the 75 bucks, motel 6 is like a 5 star compared to this. I couldn t believe I was in Brighton/ Henrietta!