Metro Town & MTR Review

Really friendly staff,efficient quick service, convenient appointment time. really felt as though hadn't been upsold on things that needed to be done. Would reccomend for sure.

We bought a RVR and love the car. We found that purchasing the car was low stress and hassle free. I recommend this dealership to anyone interested in buying a great reliable vehicle.

Everyone is so kind and helpful. We have their service for many years and they are consistently honest. No hidden charges. Very happy as always! Thank you! J&M Morgado.

Great customer service! Got better deals than I expected

Great Dealership! Very Friendly & Helpful!
I had a great experience & would highly recommend buying here!

Great Experience! We got our new car from Metrotown Mitsubishi. Our salesperson was Ezekiel, who was really helpful. We got the best price in town on the car we bought, beating all the others we had seen at other car dealerships. Strongly recommend this dealership to buy a car. All the safety measures are being taken, masks, social distancing, and the place was really clean, with constant sanitization. Affordable prices and the staff was the best! Overall the most incredible experience ever! Keep up the excellent work Metrotown Mitsubishi

Best service from these guys. Always honest about what needs to be fixed and very transparent about what is done. No pressure or up selling like other shops I have experienced. For mechanical service, I only bring my vehicles here.

Had a really good experience at metrotown Mitsubishi. First time buying a new car and on a budget. Been shopping around but haven't found anything satisfying within budget. Our sales rep from metrotown Mitsubishi explained everything in detailed to ensured we don't over spend on additional add ons that's not necessary. Would be nice if we can afford it though. All I can say is they have a great and honest young team who looked Out for us and we are very happy we came here. Thank you for making my first car purchase easy!

Received good and professional service from the service advisors for my recall. Unlike some Honda service that I have been to. Just the most unprofessional service that I have ever got. Makes me not want to purchase a Honda ever again, no matter how good their vehicles are.

Great staff and service. Old school customer service oh attitudes. The best group around. Bar none.

really appreciate their good service and professionalism, hope they will continue such services in future. special thanks to Michael for his endless support :)

The staff are great here, especially Jason, Allen and their managers. They provide prompt and excellent service. This is my 3rd time getting a car from them and like the previous times, the experience was smooth. Would recommend anyone looking for a Mitsubishi car to visit this location.

Horrible service. Had to call three times to get someone who could decently speak English. Was told I would get a phone call back but did not receive any. Not professional at all

Excellent, the staff is very friendly, courteous and knowledgeable.

I am very happy with my 2016 outlander, services are good, staffs are friendly. With the 5 yrs full warranty and 10 yrs power tran warranty it really give me a piece of mind! You can't make mistakes with this.

Mitsubishi has excellent customer service! Our sales rep, Jason, was fantastic! He very knowledgeable and helpful. He knew what we were looking for and recommended the outlander. We love it! It saves a lot on gas. It is very practical and has the fantastic option of charging it at home. Jason was very thorough with the test drive and answer all the questions we had. After we purchased the car, he even connected with us to see how things are with it. I would definitely recommend to my friends and family. Jason really valued us as customers and displayed extraordinary service! Thank you!

Nice service and friendly sale representative. Very impressive about the10 years warranty. Overall I'm very satisfied with Mitsubishi dealer.

Service staff extremely friendly, accommodating, understanding and efficient. The best car service staff I've encountered in decades.

Its my first time to buy a car from Dealer shop.I thought it will be trustful but it wasn't!And it was like a nightmare to me!Be careful to the hard selling from their sales person.They just want your money. I felt like just paid through the nose and bought a lemon now!Otherwise,I was trying to cancel some optional insurance which the business staff advised me to buy when I was buying the vehicle,because It cost me about $2000 more for the purchasing and later I found out it not necessary for me.So I went to the dealer for the cancellation and spent about an hour there ,trying to ask them to help me .But the answer I got from them was they cannot do anythings about the cancellation for me,and told me to call the insurance company.However,the answer from the insurance company was that I can ask the dealer for the cancellation for sure!I don't know why they didn't want help me at the first time.So I were asking to talk to the GM there for the reason ,but it has been 3days past and nothing from him! Mitsubishi is facing a big scandal for faking the fuel consumption test data.Never buy a car from there!So terrible experience there!

I booked a viewing for a vehicle, and as I pulled in at the appointed time my vehicle was out on display and ready for an inspection and test drive. Despite the car I looked at being a Subaru rather than a Mitsubishi, the salesman had made a fair good attempt to become informed on the features of the car on very short notice. In addition, he didn't rush or pressure me even the smallest iota. I found that to be quite a pleasant change from other dealerships.

When it came to the negotiation, the manager (and eventually the manager's manager) ended up getting involved. This particular gentleman didn't seem too happy to be doing business with me, but in the end we agreed on a price that I liked.

Complimentary coffee was a nice touch too.

Very knowledgeable and friendly staff. I appreciated Ezekiel's flexibility and attentiveness to my questions and concerns. I would highly recommend this dealership for their professionalism and quality in their service. Very happy with our recent Mitsubishi purchase.

Metrotown Mitsubishi provides excellent service. Staff is super friendly and knowledgeable. They provide little extras such as drop off and pickup if you want to go somewhere while the service is being done, and the vehicle is washed and vacuumed.

Got a new 2015 lancer. Was thankful for james for guiding throughout and for the team hassle free process.

Very good people to work with. Deniz has assisted us in getting our first car and it was great. I highly recommend him.

I cannot emphasize strongly enough how satisfied I am with my experience with Metrotown Mitsubishi. I specifically have to mention Ezekiel by name for taking such good care of me and making absolutely sure that I left happy. Thank you so much whole team. I love my new 2019 Mitsubishi Outlander PHEV. Strongly recommend this location if you are interested in purchasing a new Mitsubishi.

Thank you Mitsubishi Burnaby for your excellent service when I brought my RVR to fix the wiper (recall) I was offered a ride to the Mall and the fix done in 1hour also the customer service agents were very friendly and helpful cheers for job well done
Sadik Akrawi Vancouver

Long story short I begged Brad the salesman for a test drive of the cheapest car in Canada a Mirage and he declined and gave me every excuse in the world and said he was busy and to come back the next day blah blah blah.He figured out that I was not going to buy that day.That's all I will say despite the rest of the b.s.I went to Newtype Mitsubishi on Bridgeport road in Richmond that very day and met the kindest salesman ever and he offered me a test drive himself without me even asking and he explained everything very well to me and gave me great advice regarding my 2 trade in vehicles.It was a delight.I will be picking up my vehicle very soon from there.Shame on you Metrotown Mitsubishi!!!

Consistently fantastic service! Staff remember me even if regular service visits are far apart, so it feels like visiting friends or family every time I take my car in. Highly recommend this dealership :-)

Friendly environment, helpful staff. Will recommend to anyone who wants to go for a good service.

Always great service. Mike and his team are the the best.

Had a great experience with Jason at Metrotown Mitsubishi! He explained all the features of the Outlander PHEV very well and let me take it on a thorough test drive before I made my decision which was not hard with such an impressive vehicle. He went above and beyond you make sure I was satisfied and even followed up after I took the vehicle home to make sure everything was going well with my new vehicle.

I would strongly recommend anyone looking for a PHEV check out the Mitsubishi Outlander PHEV at Metrotown Mitsubishi and ask for Jason!

We bought a second hand Outlander here and the service we received was excellent. Our salesman, Allen Weng, was helpful and we never felt pressured. We are very happy with our purchase, and the great sales experience we had with Allen!

Very good service and friendly people. Any questions or concerns, regarding your vehicle, they are there to help you.
Thanks

Me, my mom and my friend bought 3 Eclipse Cross at Metrotown Mitsubishi within 5 months. Jason the salesperson and Ben the business manager had provided us a very good service for explaining the features of the cars, the analysis on the financial issues and great after service at any time we have a question. We all enjoying the car from the first we bought. Good service and car performance

I am at home when I am in Metrotown Mitsubishi . The workers are very friendly, happy and honest. The managers Ricardo, Thiago and Mike are very focused and helpfully. They looking after the customers very well.
I definitely recommend this dealership for everybody.

Four years since I bought the vehicle and I could not be happier with the purchase. Also, the service department has been fantastic and I look forward to seeing them for as long as I have the car.

Very helpful staff, knowledgable about their vehicles. Overall positive experience.

I have been dealing with Mike Marcuzzi (service manager) and his team since we bought a Jeep Grand Cherokee 13 years ago when this location was a Jeep dealership. Since then we also bought a Mitsubishi SUV and have brought both vehicles here to service over the years. Mike and his team are prompt, professional and detailed from beginning to end, no matter if it s just an oil change or a bigger service. Everything is explained carefully up front and the work done is top notch. The price quoted has never been exceeded but has been lessened when circumstances permit it. My father is elderly and the SUV that he drives has been kept in great shape by Mike always being on top of things when my dad can t. I honestly can t recommend Mike and his team enough ... I know that we are ALWAYS in good hands. Thank you guys for the bigger service that was just done !

nice people and the way they explained every detail was so clear..

I received excellent and professional service from the people at Metrotown Mitsubishi, especially Jason, David and Ben. I was searching for a new car, and out of all the dealerships I have visited, this one never failed to deliver in terms of customer care, finding the right vehicle, and incentives. They even call you to follow up on how you feel about your new vehicle purchase. I would recommend Metrotown Mitsubishi for those who are looking to buy very affordable vehicles.

UPDATE: The owner called me the next day to apologize for the bad customer service and made sure it was a lack of training from the management. Overall, I m pleased with my experience.

This review is for the business manager Ben. I had a great purchase experience when I bought a used car at this location. Although I think they charged me a huge premium on the car, I was greeted with respect, care and no pressure. At the time Ben sold me a three year warranty worth +$1100. A few weeks ago I came in to cancel it due to some personal reasons. However, as soon as I brought up this cancellation issue, he started to react negative and unresponsive to my questions, and started to push me away by saying you should just go home and submit the cancellation form yourself , when the warranty policy that I pulled out CLEARLY says that submit the form through the dealer you bought it from right in front of his face. I told him that you were wrong and that I even called the warranty company to verify this. But still, he kept saying the same thing. Luckily, I insisted that he was wrong and not to leave until he could solve this problem. Finally, he kinda caved in and wrote the cancellation form with me. Throughout the entire conversation, Ben kept telling me that I was not gonna get much refund back because of some 78 rule, in a way to make me go away. However, in the contract it CLEARLY says, again, that it is based on a pro-rata method, which is not just $100 refund that he claimed. I don t know if this is because he would lose his commission if I cancel it or just because of his lack of training on warranty policies. Either way, he made me feel very unpleasant and pressured. When I were about to leave, I asked if I could grab a business card so that I could call back and he gave me a card of another manager James... Why? I guess he just didn t want to deal with me anymore. Very unprofessional.

Yesterday I paid a visit to the dealer and luckily the real James met with me and made sure that I will get around $870 back by cheque. If I were not to stand my ground when I dealt with Ben, I would have just gone home and never got this much money back. I m not saying Ben is a bad person, but as a customer, I would not recommend him. Mitsubishi management, if you see this, please make sure you review the warranty policy with him and help him improve on customer service. Ben, if you see this, I want to let you know that I am very disappointed. However I m open to discussion. Feel free to reply below. Thanks.

Well operational dealership driven by professional management is something rare-to-see these days. Sales people are really good, helpful, knowledgeable and supportive. Bought from them a pre-owned car and get full car history and technical inspection report. It is worth the money they charge. Highly recommended.

I found a 2012 Nissan Maxima that I was interested in online. We contacted the Sales Manager, Tiago Lourenco, at Metrotown Mitsubishi where the car was. We live on Vancouver Island, the dealership is in Burnaby. The Sales Manager arranged to have us picked up at the ferry terminal and take us to the dealership. I took the car for a drive, loved it, the purchase was easy and very comfortable. I would not hesitate to recommend this dealership to anyone. Very pleased with my purchase and with this dealership and their amazing staff!

Mike Marcuzzi brought me into the dealer through his near instantaneous responses and knowledge of my 2011 RVR. He s an excellent advisor and I plan to return to Metrotown Mitsubishi.

Always treated great staff are super friendly and they even wash your car after servicing!

I am always happy to take my car to Mitsubishi for service because the service staff very courties, helping me with a smile and always on time.

Ezekiel helped me out get an awesome deal and would recommend him to all my friends and family!! Very happy with my NEW 2020 Mitsubishi Outlander GT!

Great customer service. I went to Metrotown Mitsubishi last week to pick up my new car and everyone that I dealt with were professional and friendly. A big thank you to the sales rep (Jason). He was approachable and knowledgeable about their vehicles. I would definitely recommend this location!

Fast and friendly service for a scheduled maintenance.

Very helpful and kind people. Highly recommended this car dealer. Thank you Jason for your hardwork and patience, and also to the financial advisor.

Had my car towed there. They fixed it up and did an inspection while I was there. Shared with me the results of the inspection with no pressure that I should get the recommended work there. Will most likely come back there to get it done.

Very good service always. Mike from the service dept.was very professional as usual and Sales manager was very informative that help me make a final decision

Metrotown Mitsubishi have been exemplary from initial purchase, warranties and aftermarket products like parking sensors and tow-bar.
Service department is excellent with very helpful staff with special mention for Mike

Outstanding customer care. Knowledgeable staff. I can't recommend this place enough. Bought the Outlander PHEV and very happy.

I took my 2013 Mitsubishi Outlander to get checked as I was hearing a loud thump every time I accelerated from a stop. Initially it was not heard by the mechanic but Andrew said to drop by if I heard it again and they can have a look. I brought it back a couple of days later because the sound became louder and more obvious. It turns out that there was something wrong with the suspension and Andrew was kind enough to schedule me in to get it repaired under warranty. Metrotown Mitsubishi has great customer service and Andrew was very helpful.

Fast services and good attitude to all customers, The sale agent Jason was very helpful and patiently explained all the question. Highly recommended.

Best dealer around Vancouver area hands down. Their Sales and Service teams are always up to the task, very friendly, have best coffee machine I've seen to date... :)

Special thanks to Mike at the service desk and service team for great customer service, arranged shuttle, quick turn around time and exceptional quality of work done to my car.

Would definitely do business with Metrotown Mitsubishi again!

Good service and experience! Allen is very helpful representative.

The staff at Metrotown Mitsubishi provided great friendly service. We never felt any pressure and were treated well. Special thanks to Jason, Tiago, and Allen.

Have been going to this dealership for at least twelve years and have always had great service when buying a vehicle or having a vehicle serviced.I would recommend this dealer to all my friends.

Had appiontment for oil change and check engine light on. Was suggested to do a 44 point inspection. Was told an hour, went for a walk. Came back, 1 hour later. Truck was still outside waited 15 mins, then finally asked whats going on .
Got_ sorry running behind. Would have expected a follow-up report.After 2 hours finally ready. Was told unable to do engine light test. Just reset it. Got a free car wash card. $7.00 Whoopie!
Half way home engine light came on. Stopped at Lordco, bought PCV valve. Came home, replaced, engine light went out.
Worst service ever and have been coming for years

Recently bought a used endeavour and found a couple of things off. Ezekiel had no problem getting me into the shop, and personally overlooking all of my concerns.
The replacement parts and servicing was all on the house. I am super happy with the customer service.
I would highly recommend vehicle shopping here.
Thanks Ezekiel and team at Metro Mitsubishi!
Erin

Allen was really helpful and they never try to push the sale. Also Ricardo was an excellent guide and the staff in general made this transaction smooth... Besides Sasha (my puppy) was welcomed and enjoy the visit.

Bought my PHEV October 2019, smooth transaction...took my PHEV 2 weeks ago for a fix ...again a smooth ride...so far so GOOD!
Thanks MetroTown Mitsu :-)

Just got my car today and i was really satisfied that I got a best car that fits me with the help of Ezekiel. He was so accomodating and very friendly to us. Answer all my question honestly as the best as he can. That's why I didnt have a second thought getting the car I was looking for. Two thumbs up for this guy...

We had a pleasant experience with this dealership. They treat you with respect and never pressure you to buy a vehicle. Rather they lay out options according to your needs and let you decide what to do. We were helped by Jason Zhen, a young friendly professional. Everything went really smooth at this place from selecting a vehicle, test drive and purchase process. We highly recommend Metrotown Mitsubishi.

service personnel are very warm, helpful, and accommodating. great job guys!

I bought my PHEV almost 1 year ago. I tested it before but I decided to buy it last year. Jonathan from sales really helped me through out the whole process. He was very patient and understanding . He was always ready to answer all my questions . In fact he threw in a little bonus by purchasing all weather mats out of his own pocket to sweeten the deal. Great gesture and great customer service going above and beyond.

Friendly and professional service always makes you feel important been going there for 6 years now

I just bought my car and need to follow up a lot to know about the dealer. So I hope that they will make me comfortable if I will have a problem. But still I'm wondering about the winter tires and they reduced the money for the winter tires but they did not give me any good deal as they said that they would give me if I buy my car on Thanksgiving day.
The winter tire money back is done for most of the new car deals but that's not the one they mentioned for thanksgiving day.
So I'm not satisfied with that.

I had a stress free amazing experience shopping for my next used vehicle at Metrotown Mitsubishi the other day .Jason my sales associate is very knowledgeable ,personable and very well spoken . He treats you just like a friend would .no pressure sell tactics like other dealerships do ..
I highly recommend anyone thats looking for their next new or used vehicle to go check out Metrotown Mitsubishi .
Daniel

Friendly staff and work completed in timely manner.

Mike and the rest of the service team were very responsive and incredibly helpful with my need, this is definitely my go to place for any Mitsubishi repair.

Thanks guys!

I've been bringing my Lancer in for service for the last 2 years and service has been outstanding. Their service reps are always friendly, personable, informative and detailed. List of Pros:

PROS
- Friendly Personable Service
- Prices are reasonable
- Always check up to be sure we can schedule
- Always check with me before doing any additional work, deliver accurate quotes on the spot
- Never feels like I'm being sold something, or asked to do work that isn't necessary
- Free Shuttle Service from and to work

This was so refreshing in relation to the former North Van location, which always felt overpriced, didn't ever give me details about changes they needed to make, and an overall impersonable experience.

I would not hesitate to recommend Metrotown Mitsubishi, keep up the great work!

Had an amazing experience with Ezekiel. Super quick response. Answered my questions. Great personable service. No pressure. Very informative. All in all a great buying experience. Ben the finance guy worked with us to get us where we needed to be and even offered some sound financial advice which was very much appreciated. A no pressure and personable experience beginning to end. Thank you

Great experience. Exceeded my expectations. Will go here all the time for maintenance

I LOVE MY MIRAGE GT!! This was by far the BEST experience I have had buying at a dealer. David Wang was my sales guy, has a great sense of humour and works his butt off to ensure you are comfortable and receive the best price possible, especially on your trade in! David always followed up with me via text weeks after my purchase, making sure things were all good! How awesome did I feel? This is what customer service is 100% about.

I never ever once felt pressured , rushed, swindled and dooped. Everything is transparent, up front and smooth.

Test drives are excellent in this area, due to the multiple terrains from hills, highways, regular streets etc, it gives you a great feel of the car going through these types of conditions.

I'm ECSTATIC for my sweet top of the line Mirage GT , I cannot believe this thing gets 650-700 kms per tank, and costs about $40 to fill, and thats filling up in overpriced Vancouver!

Tiago is the sales manager, TOTALLY chill and honestly works with your budget and trade in price, he is the real deal folks.....an excellent fit to the dealership and very approachable . Thanks Tiago for following through with me!

My last car buying experience at Barnes Wheaton GM in South Surrey was HORRIFIC and that memory stuck with me and with the car I bought from them, however trading in my old car and getting into this new Mirage GT has such a great happy memory attached to the entire experience.

NO pressure in the business office at all!!! They have their pitch for additional products to sell you on, like warranty stuff, undercoating, paint package, but all you have to say is no thanks, just once, and they drop it. NO pressure at all period.

Over all experience is an honest 9/10. 10/10 If there were no doc fee's
( like all other dealers charge...)

Ohh, did I mention I saved over $6000 on my purchase? Plus my trade in? Yea...I'm super happy.

Fantastic job guys, keep it up, this is exactly what and how a business is supposed to run!

I was looking for my first car in Canada, finally met with Ezekiel at metrotown Mitsubishi . Ezekiel helped me in getting my dream car at an amazing deal . Even after buying the car , whenever I visit the showroom , the whole staff is very helpful and supportive. Thumbs up for Metrotown Mitsubishi .

They have the best staffs. They're friendly, accomodating and professional.

they were great help and got me approved right away definitely worth a look

Allen is a funny, no-pressure sales guy. Overall, good experience buying our new Outlander.

It is all about people and I am so sure that both sales and service staff at Metrotown are the best on the lower mainland that I drive a long way to have the pleasure of dealing with them. Needless to say I am a repeat customer.

Metrotown Mitsubishi was the greatest experience I had for purchasing my new 2018 Eclipse Cross SE. Jonathan Kim was an exceptional Sales advisor for us, he took the extra time to go over everything in detail for me and my family to have the peace of mind. Living 30 minutes away from Metrotown Mitsubishi, Jonathan not only once but twice shuttled us back and forth, making our commute easier. I would highly recommend everyone to buy a vehicle from Metrotown Mitsubishi especially from Jonathan Kim.

Metrotown Mitsubishi is in a league of Its own when it comes to CUSTOMER SERVICE. From the moment I stepped foot into the dealership to the moment I drove out, my experience was really just amazing! I had the pleasure to have JONATHAN assist me in finding a car, and let me tell you; over the course of ___quite a few DAYS ___ all I got from JONATHAN was answers, reassurance, and a totally calming aura. Never once did I feel pressured to buy, or settle for anything I didn't want. Not even from RICARDO? (Gen. Man.)

I shopped around, visited a few other dealerships, and my sister who was with me, would call JONATHAN now and then to consult with him, or have him clarify some things JONATHAN was ALWAYS.FULLY.THERE. eve if it wasn't about one of his cars. He would text/call to check on us, and would keep on unobtrusively building rapport, all while gaining our trust.

My sister And I both have a daughter each (3, and 6) Jonathan was even an amazing child entertainer. Made them hot chocolate, brought them cold water when he heard the drinks were "too hot", opened the back doors of the car and trunk so the kids could sit there while I throughly inspected the car... And at the end when we got down to business, Jonathan used the computer on the next desk, to play cartoons (with my permission) so the kids would chill for a bit(and let us focus #clever ) Me and my sister were WOWED! Even more so after having a few bad experiences at other dealerships...
The other manager TIAGO seemed like a totally humble guy as well, he even got out of his office and put the plates on my car. He also asked if I Had any questions with anything in the car.

After such consistent, great service received,
All I have left to say is, go see JONATHAN at Mitsubishi Metrotown. He'll go the extra mile for You
Don't believe me? Go check

Thanks again JONATHAN

Sooo happy!! Thank you to the team at Metrotown Mitsubishi for providing great service and for giving me an awesome deal! Totally recommend!

All staff in the service department were courteous friendly and helpful. I would definitely recommend Metro Mitsubishi.

I am a long term customer of Newtype Mitsubishi in Richmond before they close,
I brought my old RVR to Burnaby Mitsubishi for maintaining for the first time.
*Thanks for Anson Wong, he adviced me the service my car needed, he is way more professional than the Newtype Mitsubishi. He knows the products very well.
While my friend and I were waiting, we were looking at the new car in the show room to kill time.
*Thanks for Jason Zhen , he spent a long time to introduce the cars to us, even though he knew we were just wandering around. After he took us for test drive etc. We end up brought 2 cars from him that day. Thanks for his great service.
* Thanks for Ben Lao, the business manager, my friend couldn't able to buy the car without his help , he knows banking system really well and made the deal happened .
After all , this is such a great Team, everyone is a winner, keep up the good work.