Mercer Taylor Estate Agent Review

We are real tenants of Mercer Taylor. This company has treated us with disgusting contempt. When we signed for this property in September 2018 the agent, Jake, came across as genial agent. Giving us assurances that outstanding work, which on initial view could not prevent us from moving in, would be done in the week we moved in. The garden, back and front was overgrown. There were holes in the walls, the painting needed doing, and with the assurance we thought they would be resolved. We were obviously naive. We are the type of tenants any property agent would want. My wife and I are professionals. We gave them 6 months rent in advance, plus 6 weeks deposit!

Jake did not follow through on his promise. Although the painting was somewhat undertaken (not well done piping to the gas is exposed the corner is not painted, same in the bathroom, you can see the rust coming through the vinyl floor). After months, wood chippings have been put in the back garden, but that has not made it any usable. The work men left 2 Selco bags of the grass visible in the garden. The front garden, quite spacious is still overgrown! The entrance to the backdoor has holes and unsecured bricks.

These issues have now escalated in rat infestation. Because of the overgrown garden and wholes in the wall, rats - sewage type have over ran the house. My wife, who is 7 months pregnant and my 4 year old son are barely want to be in the house let alone venture into the kitchen. There are drafts coming into the property, which means we are spending more on energy. Also there water coming from underneath the building climbing up the wall. That is now creating damp.

We feel really disgusted by how we have been treated by Mercer Taylor. Rebecca in fact, I have found to be the least professional customer agent. When i first contact her by these issues, I found her to be rude, obnoxious and banged the phone on me twice! I find this to be an intimidation tactics to deter and frustrate other less assertive tenants perhaps.

We still continue to push them to make our property livable. Even though we pay them beyond market rate for a sub-living standard property. If hindsight is was available to us, we would not have dealt with Mercer Taylor at all.

Mercer Taylor were amazing to work with, the whole process was fast & efficient and I was always kept up to date. Jake in particular provided great service, was extremely friendly and assisted in getting the garage. Would definitely recommend.

Excellent Service, fast and professional. Great inventory. Highly Recommend!

Highly Recommend Mercer Taylor Estate Agents - lovely people and great customer service. I was recently a tenant in a home they managed; they were always extremely helpful and always available to respond to any queries I had. I cannot fault them
Thanks Again!!!

WORST ESTATE AGENTS !!!!!Pease do not waste your time with these people. As a former tenant I can tell you they are very unprofessional and unreliable. They kicked me out because didn't want to do their end of the contract that we both signed. Also they rented me a property which was a commercial property and not a home property so they didn't have to pay council tax that so I was living illegally in that property for a year without me being aware because according with the contract we both signed council tax was included on the rent.

The manager Matthew Reeves is very RUDE and obnoxious. Handled the all situation in a very unprofessional manner.

Really responsive and helpful. They took over our property and were clear and helpful from the beginning, especially Rebecca our property manager. On leaving the property they were clear, timely and extremely proactive with processing everything.

I really wouldn't recommend using their services if you expect to be treated with decency and respect, especially when you are spending your hard earned cash.

I'm not sure if the other reviewers were paid by Mercer but nothing could be further form the truth of our experience. From Rebecca's dismissive, rude, obnoxious and sarcastic approach. That's if they even acknowledge your emails, if she's not dodging your calls. If I want them to pay attention, I have to go into their offices. And did I say that I'm asking too much by asking them to respond to emails? It has been 16days.

Whatever they promise you, they will renege. We have been xhsisnf them to go work for 3 months now, that was agreed as a condition of our tenancy. The same work they are now dragging their heels and saying they need permission from the landlord! This is something Jake said was already agreed by the landlord. To the point where it has encouraged vermin. It's disgusting to think we pay our hard earned money for this privilege!

If I could go back I would have run a mile from this property and this agency. Be especially afraid when they tell you they are trustworthy not like other estate agents.

Excellent Property Management company that puts their clients and tenants first. Quality service and response times that make Mercer Taylor the business to go to if you need to buy a property, rent a property or to let a property.
First Class.

I'm a tenant and recently needed an item of broken furniture removed and replaced. All done with no fuss and bother whilst I was at work, exactly as I wished. Rebecca was especially helpful, calling back and keeping me informed without me having to chase, as is so often the case with other companies. Thank you!