Philip Davies

Review of Mercer Taylor Estate Agent

We are real tenants of Mercer Taylor. This compan...

We are real tenants of Mercer Taylor. This company has treated us with disgusting contempt. When we signed for this property in September 2018 the agent, Jake, came across as genial agent. Giving us assurances that outstanding work, which on initial view could not prevent us from moving in, would be done in the week we moved in. The garden, back and front was overgrown. There were holes in the walls, the painting needed doing, and with the assurance we thought they would be resolved. We were obviously naive. We are the type of tenants any property agent would want. My wife and I are professionals. We gave them 6 months rent in advance, plus 6 weeks deposit!

Jake did not follow through on his promise. Although the painting was somewhat undertaken (not well done piping to the gas is exposed the corner is not painted, same in the bathroom, you can see the rust coming through the vinyl floor). After months, wood chippings have been put in the back garden, but that has not made it any usable. The work men left 2 Selco bags of the grass visible in the garden. The front garden, quite spacious is still overgrown! The entrance to the backdoor has holes and unsecured bricks.

These issues have now escalated in rat infestation. Because of the overgrown garden and wholes in the wall, rats - sewage type have over ran the house. My wife, who is 7 months pregnant and my 4 year old son are barely want to be in the house let alone venture into the kitchen. There are drafts coming into the property, which means we are spending more on energy. Also there water coming from underneath the building climbing up the wall. That is now creating damp.

We feel really disgusted by how we have been treated by Mercer Taylor. Rebecca in fact, I have found to be the least professional customer agent. When i first contact her by these issues, I found her to be rude, obnoxious and banged the phone on me twice! I find this to be an intimidation tactics to deter and frustrate other less assertive tenants perhaps.

We still continue to push them to make our property livable. Even though we pay them beyond market rate for a sub-living standard property. If hindsight is was available to us, we would not have dealt with Mercer Taylor at all.