Mercedes Benz of Tampa Review

My sales person Maurice is the very best I've ever had in my 50 years of buying new cars He helps me at every way that he can a great person

I can always give a great review for my service, because my guy Rick Acousta is the best , never been disappointed always on point and I'm dealt with respect to the fullest, I miss Darrell as well because when Rick is not available he steps up.

Kimberly is wonderful and caring,She was my service representative at Lokey , and I was thrilled to have again at Mercedes of Tampa,Everyone I have dealt with at Mercedes of Tampa have been caring,efficient and pr0fessional to deal with including the sales department,

Just purchased a car at Mercedes of Tampa. You have to give them a try. They will go out of their way to get and keep your business. I have only purchased a few cars in my life but this was the best experience so far.

Ask for Derek Rodriguez, he is the best. He will get you into the right car for you at the right price. Call him up and check it out. Tell them that John B. sent you in.

The representative was excellent- super professional and did a great job!

Ms. Ellen is always very friendly and courteous during every visit to get service on my vehicle. She also was very welcoming and went above and beyond one time when my new driving daughter was having a minor issue with tire pressure. Thank you, Ellen.

Joey Helenek is an amazing service advisor. He always treats everyone with kindness and is very professional. He is very knowledgeable and always strives to exceed customers expectations!

I am completely disappointed!! This is my first Benz I purchased and I took it to this dealership for the A service for oil change etc.. They ended up replacing stuff without my consent? It's not the $, it is the principle. As at other dealerships I have been to Cadillac, BMW etc. always call you first and tell you what they recommend and ask if you would like them to replace it first. This dealership does not! Will NOT be going back here!

Love the customer service always 100 percent they make you feel at home everytime! Dave Z is the man

Great experience with recent service by Jesus Valiente. He was very professional and promptly responded to all inquiries with attentive documentation for all the maintenance. He ordered the necessary parts with quick follow-up. Definitely, recommend Mercedes of Tampa and Jesus Valiente to all.

Mike Nankovitch always takes great care of me when servicing my car.

This week, I brought my car in twice for separate indicator light warnings on my dashboard. Since I was in the area, I stopped by the Mercedes Benz of Tampa Service department. Both times, I was greeted quickly & courteously. Both visits required minimal waiting despite not having an appointment. The "triage staff" did an amazing job addressing my concerns as well as Stephen King, my service advisor, who had me back on the road in no time. Keep up the great work! I appreciate your efficiency.

I have had Jaleel Khan service 2 of my Mercedes and 1 I had for 10 years. Jaleel is top rate in customer service and he handles all my needs with poise and confidence passing on a feeling all will be done perfectly. So for over 12 years I have never been disappointed in his work or recommendations.

Worked with Jesus Valiente multiple times and amazing and memorable service each time. Quick and Prompt and wont suggest something not needed.

Always have a great experience w/Service. Thank you Rick Acosta

My service advisor Jaleel is the best!!! Unfortunately he was off so was not able to assist me I was quite surprised when I asked for a shuttle to pick up my car I was told that they were too busy and we re all booked up it s very disheartening that they couldn t even attempt to fit me in as I had no means to pick up my vehicle when I mentioned it to the operator that my vehicle is going to have to stay there because I have no way of getting it she simply just said OK thanks bye very very disappointed with the concierge service

Outstanding service. My ancient, 2007, beautiful, low mileage black Mercedes required a part that had to be assembled in Germany. Mercedes-Benz of Tampa, without any obligation to do so, provided a 2017 Mercedes as a loaner until the part could be assembled, shipped from Germany and installed into my black beauty. Regardless of the age of your Mercedes, whether vintage or new, Mercedes-Benz of Tampa is the place that you should bring it to for maintenance and repairs. Jesus Valiente, the Mercedes Benz Of Tampa employee, made all of this happened with great courtesy.

The service at Mercedes Benz of Tampa is beyond compare. They treat each individual as if you are their most important customer. If you are choosing a service rep, I highly recommend Mike Nankovitch. He is the best among the best.

Bought TWO Mercedes in six months. Hurricane ETA flooded out the first one, as soon as Youssef heard, while Geico and my bank were still processing he go me into another E-350 fast! Eternally grateful house and car destroyed. Means the world to me to have just One piece of the puzzle back to normal! Thank you Sydney and Youssef!

As a first-time ever car buyer, I found the customer service at Mercedes-Benz of Tampa to be extraordinary. I have already shared several of their courtesies with my Staff to move the Learning Resource Center of Polk County's customer satisfaction to a higher level.

I highly recommend Mike Nankovitch. He always takes care of any issues I have and makes sure I am happy when I leave.

I recently bought a new car from Mercedes-Benz of Tampa. I had a great experience because of a very patient salesman named Simo Ritouni. It took a while for me to decide. He was very professional and helpful. I would highly recommend him to anyone who is in the market for a new Mercedes.

Service was great. Car was done well, quickly and they had a loaner car. Tampa Mercedes seems to rise above many of the other dealers. Many steps above the South Orlando Dealer! I am disappointed in my center piano-black console fading and turning colors already. It looks terrible and is unacceptable for a new 2017 model. Replacement cost is over $700 and it is not warranty covered because I have 90k miles on my car. I drive ALL the time. Regardless, this is clearly a manufacturing defect- one you can read all about online. Many are replacing the console for the wood Black-Ash one. I love my e300, and my wife loves her new GLC300, but Mercedes not standing behind the replacement of this center console will push me to try Audi when these two cars need to be replaced.

I took my son's car (ML550) with a check engine light as one mechanic prior told me there wasn't much he could do as he didn't have the software/tools to work on the car but could only give me his opinion of what was wrong considering it was a manufacturer part failure. That was on 9/04/2020, and after, they claimed they did 5,500 dollars worth of repairs to the electrical system that was essential for the engine to work again. A day later, after I pick up my son's car, the same check engine light comes back on. I go back to the dealership furious because I just shelled out 5,500 dollars for a "repair" that didn't even fix the car's issue. I am not providing another 7,500 for more repairs in which I did not consent to and after management personally said they would take care of it to retain my customer satisfaction. They went back on their word and claimed that the total repairs would come out to 13 thousand, hence the 7,500 I have refused to provide, and without my consent claimed to have done more with the fuel injector and engine gaskets. At this point, I do not believe anything they have said they have done. The car has been sitting there for over a month completely dismantled. I called corporate, and they said there is nothing they could do. The man who handled the servicing of my car, Jesus Valiente, will not even provide me the order receipt for the parts ordered as claimed to have been replaced in my car!
BUYER BEWARE!

Update:
I've just noticed the reply from the general manager below, but when I tried to contact him last week, I could not get a callback after multiple attempts and a voice mail, simply asking for a courtesy call back. Almost no one in the service department answers the phone. I always get sent to voicemail. I was finally able to get my son's car back after about two months total in wasted time with this back and forth with Mercedes. The car still isn't fixed as they claimed. The glowing check engine light remains. I hope no one else has to go through what I've gone through, and it seems Mercedes Benz of Tampa is in constant a habit of overcharging for either shotty work or no work at all.

I went to Mercedes Benz of Tampa and my advisor was Mr. Mike Nankovitch. He is really knowledgeable and very helpful person. I was impressed by his service and he deserved 5 stars. Definitely, I will recommend him to my friends for outstanding service.

Best dealership I have been to. They offer great customer service as well as exceptional performance. I took my car in there and I waited in the lounge. They made me feel at home and provided excellent customer service.

Just needed a tire repair. Was told it would take an hour and it was finished in about 45 minutes. Excellent job and very professional service.

They were awesome. Much thanks to Brett, Chad and Jim.

I recently purchased my 3rd car from Aaron Bartlett and each time has been a great experience. No pressure great deals and friendly service during and after my purchase. I would highly recommend Aaron and MB of Tampa!

Mike Nankovitch is our service advisor at Tampa Mercedes Benz and he is one of the main reasons we continue to have our cars serviced in Tampa even though Wesley Chapel is closer. He is always more than ready to accommodate all our needs and work with us.

Rick Acosta is a terrific service advisor. Highly recommend l!

Bob Net is a wonderful service representative. He always goes above and beyond for us.

Very Very disappointed.

I own a 2008 GL450 Mercedes and this is probably the worst investment ever and Mercedes of Tampa must be pleased to constantly work on that Truck. Been there almost 6 times already within the past 9 months and spent roughly $10,000 on repairs. I just picked up the Truck 2 weeks ago after they replaced another collapsed Air suspension only to realize that the Truck had absolutely no oil in it, (Keep in mind I did oil change 4 months ago and there's no oil stain in my Garage) Steering wheel is very stiff, feels like am driving a semi truck, The Truck vibrates and drives pretty rough. This is Mercedes Benz for crying sake and shouldn't the servicemen notice these issues before handing me the Truck?

Top notch service department. Dave Z is knowledgeable and a trustworthy service consultant. Excellent customer service.

Professional and Polite , all the departments (sales,finance,service,etc.) are synchronized something really hard to find in any Car Dealer nowadays , follow up is consistent and they honor their promises, I will recommend this Dealer to everybody. To Frank, Lorenzo and the rest of the staff, Thanks So MUch.

Great! From TN but was treated very professional and received quality service

Rick Greene continues the tradition of excellent service at MB of T and is remarkably pleasant and professional. I have purchased 9 cars from this dealership over the past 14 years and referred friends and family here. It is difficult for me to imagine ever going elsewhere. They excel in sales, finance and service. Truly excellent.

I continue to have excellent experiences with the service at Mercedes Benz of Tampa. Jaleel has been an exceptional service advisor. He continues to go above and beyond in providing excellent service and is always extremely pleasant and professional. Ellen has also helped me, my wife and even my father who brings his car from another city to her because of the great service experiences my family consistently has at this dealership. My excellent experiences in the service department as well as in the sales and financing departments with Bernie and Adil are a significant reason for me to continue purchasing vehicles from this excellent dealership.

Received quality service at the scheduled time. Service was completed quickly at the scheduled time.

I've had several great experiences at Mercedes-Benz of Tampa. Every time I go in, I receive the same professional and attentive service. I had my car serviced last week and Joey Helenek assisted me. He kept in touch through the whole process and had my car washed and waiting for me when I arrived. Thank you!

I purchased my CLA 45 about 8 months ago and have been going to Mercedes of Tampa since then. Every time I go the service is expectional and the staff is so friendly. My service advisor Jaleel Khan is the best. He always makes sure everything on my car is perfect and gets things done quickly. I would definitely recommend him and Mercedes Benz of Tampa to anyone.

Jaleel Kauh , he operates with great integrity, patience, respect and sincerity. Thank you for such a pleasant experience!

Super informative and professional in all aspects. I was a little nervous going in but the people i met made me feel right at home. Im very happy with my purchase and will never shop for a car anywhere else! I only wish i could give more than 5 stars because i had a 10 star experience!!!

Ali and the Tampa Mercedes team was very helpful during the whole process. Ali made sure that the A220 was within my budget and had the specifications that I wanted. He patiently showed me different cars to ensure the one that I leased was exactly what I wanted and looking for! Totally satisfied with my new car and would definitely recommend this dealership!

So far I have had great service from Tampa Bay. My service advisor Dave Zopkosky takes the time to discuss all items and ensures all items are addressed and completed.

Great experience, from the customer service to the service and delivery of my vehicle.

Bob Net has been such a great asset for me when it comes to a professional on point experience with all my car repair issues

Vito has become our families GO TO person when it comes to buying cars. He has never let us down. HE IS THE BEST TO OUR FAM!!!!

My experience was very satisfying. My service rep Mike is so professional and always goes the xtra mile and ensures I understand what MB recommends vs. what's required.

I am on my 15th Mercedes via you guys in Tampa and two other dealerships in Pinellas County. From either of them I am more satisfied with the of the Tampa outfit, especially by our Service Advisor Rick Acosta who had quickly taken the place of our past favorite Tampa Mercedes person who moved to another dealer in another state. Rick's efforts to make me feel like I am the most important person needing help is beyond appreciated.

Ask for Vito Bosco. I have purchased over 14 cars in my lifetime. Vito takes the time to understand your needs, works on a fair price, and the dealership is a class act. Best experience.

Great, professional people. They made buying a car as painless as possible.

Rick Acosta is a great service advisor. Always go above and beyond for your car services as quickly and smoothly as possible.

Darrell Williams is very detailed service rep very attentive to our needs and its our pleasure to have our car serviced at Mercedes Benz with him on your staff.

When you Don't agree to their terms and what they want, the sales manager will call you a P*** Of SH**.

I will Stay Away from Cary Jedlovec, Internet Sales Manager.

Have never been treated like this in my life.

The service at Mercedes-Benz of Tampa is amazing. I couldn't be more pleased with the dealership or with my service representative, Ellen Tackett. She is so accommodating and reliable. I look forward to working with her for many years to come. Thank you Ellen!

Jaden is my service advisor and is always responsive to my needs as a customer. In the past I've usually avoided servicing my car at dealerships but Jaden and the team at Mercedes Benz of Tampa have done a great job servicing my vehicle at reasonable rates and with excellent service. Thank you all!

This is our second Mercedes, but the first from MB of Tampa. They were helpful, very friendly and made the car buying experience very pleasant. We came in to buy a certified used car but they made us a great deal on a new car. Very pleased with our new car and our treatment at this dealership.

Had to take my GLE350 in for windshield replacement and transmission service. Katherine Rogers was very helpful in getting me squared away. A+!!!!

Dan Willing was an amazing rep to deal with. Great experience.

Joey from the service department took excellent care of me and made sure the cost was handled as best as could have been expected. Well done!

Bob Net takes great care of us whenever we need service.

Every single time we have gone into Mercedes-Benz of Tampa, Jaden has taken AMAZING care of us and our vehicle. She goes above and beyond to make sure that we have transportation while our vehicle is being serviced. Highly recommend getting your vehicle serviced here.

What an amazing experience! Nick Masky and Kevin Cao took GREAT care of me when I bought my new C43 AMG. They gave me the best deal possible, and were EXTREMELY helpful throughout the entire process! Ask for those guys, they WILL take care of you! Thanks guys!!!

I love working with Joey Helenek. Joey has been my consultant for a few years at MBOT and he makes every visit so easy for me. If I have questions, I know that I can just send him a text and he will answer back immediately.

I can't say enough good things about my experience at Mercedes-Benz of Tampa to do it justice! When I arrived I was promptly greeted and I spoke with Bernie Freedman about trading in my present car for an SLK or SLC Roadster. He not only advised me about the best way to handle my trade but also advised me about the resale on each model since a name change was to take place in a few months and I could lose value if I decided on an SLK and not wait for the SLC - I felt Bernie Freedman took my wants and needs into consideration before asking me to make a purchase. That to me is a sign where Mercedes-Benz of Tampa is looking out for my needs before theirs! What a Great Dealership!

Great service by my new service consultant Jesus Valiente!

Jaden from the services department is exceptionally easy to work with. Everytime I have any questions or issues with my car, she is very easy to reach and set appointments with. Kind of wish I had her when I was getting into my car originally. Hopefully the next go around! Thanks Jaden

This is my first experience owning a Mercedes-Benz automobile. Since it is a "luxury brand", I felt it was necessary to have it serviced through the dealership. My experience has been both efficient and pleasant. My service representative, Mike Nankovitch, has been knowledgeable, courteous, and helpful. The entire staff of Mercedes-Benz of Tampa, from Antonio Marinez in sales to Mr. Nankovich in service have been professional in their duties. I do truly know now what it is like to be a Mercedes-Benz owner.

Juan was so helpful during the leasing process. He has exceptional customer service and goes above and beyond to make his clients satisfied . Love my new car !

I've owned multiple Mercedes over the years and MBOT is the reason I will always stay brand loyal to Mercedes-Benz. The service at MBOT is impeccable and unparalleled. If your MB ever needs service, I implore you to take it straight to Robert Net in the service department. He will take the time to make sure you know what is going on with your car, and offers reassuring service advice to expeditiously get your car back on the road. I was also impressed with the precautions that MBOT took to prevent the spread of COVID-19. MBOT always exceeds my expectations and I would highly recommend this dealership to anyone looking for exceptional service.

Ask for Vito!! I was I nterested in a CPO 2015 S550. Went into Mercedes-Benz of Tampa and Vito was informative on the car, warranties, and sale process. Vito was also very patient, very professional, and can really work a great deal! 10/10 reccomend!

Great experience, will continue to do business here! Thanks!!

I wont recommend to purchase neither the prepaid maintenance or First Class Wheel and Tire Protection plus. Because I found the hard way that these policies exclude many things such wheel alignment. These warranties are not cost effective

Great experience! Alexandria was so sweet & helpful

Service adviser Joey Helenek, is just AWESOME!!!. He really takes pride in his job and making me the customer feel like Queen that I am, offering me the red carpet experience every time I come, making sure everything on my ML 350 is A OK. I'm really grateful that he's concern about my vehicle and my safety. Not only me but on several occasions on a Saturday with less staff, he had 5 people as I was the 5th person and he handle each person professionally, and quickly as possible without a long wait time. Joey keep up the good work, we all need the White Glove & Red Carpet experience. Good Luck to your future endeavors, from where i'm standing it looks good on you.

Samantha Brown

BEWARE!! I had a horrible experience with this place. Bo Jaap Mislead me the ENTIRE time. And management wasn t any better. They didn t even want to listen to me. I was given an estimate of $3k to service my car. They disassembled my car without telling me. Then increased the price to $5k over the phone, then $6400 when I showed up in person. He also added that he got me a deal because it was supposed to be $9k. When I decided not to use them is when I found out they already disassembled my car, without my permission. (Which I have in writing via a text to Bo that I was unaware) Now they were trying to charge me $900 to get my car back. When I ONLY agreed to a diagnostic. They Stated it was for the disassembly of the car. I only approved a diagnosis to be done at this time. To top it off they told me they LOST my original car parts. I demanded my old parts. Bo tells me they lost them and offered me a parts list. I told him that s not acceptable I need my parts for comparison. I gave him some time to find my old parts. He finally tells me they had to get them (plural) out of the garbage and supposedly now they were in the trunk of my car. When I got my car back I looked in my trunk and I found 1 part in my trunk. This part was from another car so he lied to me and told me it was from my car. They never reassembled my car back and lied to me and told me my old part was in a box in my trunk. The part that was in my trunk wasn t even from my car. My new mechanic confirmed this. He stated the part they removed isn t in the trunk and it s no longer on the car either. So they removed it and LOST it and lied to me. And thought i wouldn t know because I m a girl I m guessing and thought I wouldn t know. I ended up finding out I only needed 1 part the entire time! And the part they removed is NOT in my trunk! So they LOST it and are now denying it. They Extremely over charged for numerous unnecessary things. Wow MERCEDES OF TAMPA JUST WOW! I am sooooo disappointed as I am a Mercedes lover!

9/11/2020 ADD:
So I see management has now responded to my review. How convenient. When I was trying to speak with Alex, the GM I couldn t get a return phone call. And there is more to add to my dilemma, as my mechanic works on my car he is finding more things that Mercedes of Tampa broke while trying to remove a single part. These professionals broke and admitted to breaking my upper oil pan, instead of removing it properly. Now I m left searching for an oil pan that fits my car. Thanks MERCEDES OF TAMPA

Sean Dutton is the sales guy my husband and I worked with to get my new Mercedes. He was wonderful to us and I would absolutely recommend him to anyone looking to get into a Mercedes. He was attentive, kind, and has a strong work ethic. I always felt as if he had my best interest at heart, and anyone who has purchased a car knows this is a rarity in the industry! Sean has earned my respect and loyalty.

Jaden is great service advisor. She has great customer service thoroughly explain anything that needs to get done with your car! I would highly recommend this location! Thank you for all you do Jaden and making Mercedes-Benz of Tampa a pleasurable place to come in for services!

Purchased a vehicle from them about a week ago. I cannot express how amazing they have been! They went above and beyond to make sure my vehicle was detailed perfectly, offered to fix small cosmetic damages that I didn t even ask about, and gave me upgrades on the vehicle without asking. Nick was my salesman and he was the best! They truly do want every customer to be 100% happy with their purchase. Highly recommend them!

When you purchase a Mercedes, you know you are getting a Premiere vehicle. The cream of the crop! The same goes with the service. Anytime I have needed anything from an oil change to a tow to a loaner car for a week, all my stress is put at ease by the excellent and timely service I recieve. A huge shout out to my guy Joey! He always delivers.

Highly recommended. Got an amazing deal and the car I wanted when nobody else could get it for me. Manny Mptias and Mercedes Benz of Tampa Bay got it done fast and easy.

Dave Zupkosky(Dave Z) Always a pleasure to do business with him.

Excellent place. Dave Z is my service rep, and always been a pleasure to work with.

Jaden is the absolute best in the service department! She always takes excellent care of me and makes sure that everything is the highest standard when it comes to the maintenance and care of my vehicle. She gives me A+ customer service each and every time and values her customers.