Lorena Del Villar

Review of Mercedes Benz of Tampa

I took my son's car (ML550) with a check engine li...

I took my son's car (ML550) with a check engine light as one mechanic prior told me there wasn't much he could do as he didn't have the software/tools to work on the car but could only give me his opinion of what was wrong considering it was a manufacturer part failure. That was on 9/04/2020, and after, they claimed they did 5,500 dollars worth of repairs to the electrical system that was essential for the engine to work again. A day later, after I pick up my son's car, the same check engine light comes back on. I go back to the dealership furious because I just shelled out 5,500 dollars for a "repair" that didn't even fix the car's issue. I am not providing another 7,500 for more repairs in which I did not consent to and after management personally said they would take care of it to retain my customer satisfaction. They went back on their word and claimed that the total repairs would come out to 13 thousand, hence the 7,500 I have refused to provide, and without my consent claimed to have done more with the fuel injector and engine gaskets. At this point, I do not believe anything they have said they have done. The car has been sitting there for over a month completely dismantled. I called corporate, and they said there is nothing they could do. The man who handled the servicing of my car, Jesus Valiente, will not even provide me the order receipt for the parts ordered as claimed to have been replaced in my car!
BUYER BEWARE!

Update:
I've just noticed the reply from the general manager below, but when I tried to contact him last week, I could not get a callback after multiple attempts and a voice mail, simply asking for a courtesy call back. Almost no one in the service department answers the phone. I always get sent to voicemail. I was finally able to get my son's car back after about two months total in wasted time with this back and forth with Mercedes. The car still isn't fixed as they claimed. The glowing check engine light remains. I hope no one else has to go through what I've gone through, and it seems Mercedes Benz of Tampa is in constant a habit of overcharging for either shotty work or no work at all.