Mercedes-Benz of South Charlotte Review

I bought my first Mercedes Benz from Gary Childers in 1978. He worked for Beck Mercedes then, which was before Mercedes Benz of South Charlotte opened. I can t even count how many Mercedes I have bought from Gary since then. He is a total gentleman, and a total professional. If he tells you he will do something, you can take it to the bank . Gary, and Mercedes Benz of South Charlotte, and the Mercedes Benz vehicles, are all at the top of the class. I have owned the other German luxury brand in the past, too. While that other brand is admittedly stylish, the reliability of the vehicle does not measure up to my experience with Mercedes. The service dept., finance dept., and the entire staff at MB of South Charlotte are, without exception, in my experience always courteous and customer focused. Visiting the dealership to buy a car, or for service, is invariably a pleasant experience. How many car dealerships can you say that about?

My cousin bought a car from Mr. Meriwether last year. When I told him I was in the market he said I had to come and speak with his salesperson, as he was the best in his field of work. He sure didn't not exaggerate. I came in and told him what it was that I was looking for, my budget and he did all the rest. Was very patient and worked diligently to make things work out. Today I am a new car owner and I will be recommending Michael to others when in search of a new car.

MB of South Charlotte treated us royally. Great deal, fine attentive service. They made sure every detail was covered, answered all questions and backed it up with perfect performance. Classy, well run operation.

Gary and the team at Mercedes-Benz of South Charlotte have been wonderful to work with. I appreciate their professionalism and expedience in getting a new car.

This dealership is unbelievable, beginning at the top with Mr. Tom Marcham, the General Manager. He called my recent concerns "ignorant" and accused me of "wanting something for nothing". Told me to "go elsewhere" and was "unable to do anything" to resolve my concerns. (Make that "unwilling". He made it VERY clear that HE was the top and made ALL the decisions.) Am still in shock at how rudely a General Manager addressed a customer. His New Car Sales Manager, Georgia Buys & Finance Manager, Marc Bartalini have his same defensive, rude, unhelpful, uncaring attitude. Both have actually been untruthful in their comments to me, which Mr. Marcham totally disregarded. The Service Department has gone through several manager changes in the past 2 1/2 years. I personally have had 4 or 5 different assigned advisors due to personnel "issues". The last one I had was most unhelpful (Paul Newman). I have two other friends that have experienced the same issues at this dealership, so in order to have a positive Mercedes experience, I recommend looking elsewhere. We purchased TWO brand new 2014 cars, and Mr. Marcham said he has "plenty of happy customers" and obviously has zero interest in me being one of them, despite that fact. He said that I was "unable to be pleased", but Mercedes Benz of Jacksonville, FL and Atlanta, GA were both a pleasure to work with when needing recent service. Be sure to read the reviews that do NOT come from his website. Mr. Marcham states that "ALL of his reviews" are "WONDERFUL". NOT. With the exception of the concierge folks and the courtesy shuttle drivers, customer service ends, once your name is on the dotted line.

Dave Rodriguez is AWESOME! He took care of everything and completely changed my day (which was very stressful). He was patient, helped me sync my devices answered all of my questions. I look forward to working with him in the future.

As a repeat MBSC customer my experience is always superior every step of the way. Efrem Lambert is a top notch, attentive and knowledgeable AMG sales associate who I will look forward to working with again and again. I appreciate the attentiveness and trusted relationship I have established with this team and would recommend other Mercedes lovers to gain my experience.

I had an amazing experience with Mercedes-Benz of South Charlotte! They really go above the standard to provide an amazing atmosphere and family like environment. My Certified Sales Consultant, Mike Meriwether was professional, resourceful and made the entire process stress free! He listened to what I needed out of my next vehicle and delivered!!!

I LOVE MY CAR!!

Pat Oberer who was my MB Finance Advisor was also very professional, organized, didn't keep me waiting forever and was a pleasure to work with! Thank you, Mercedes-Benz of South Charlotte!!

Exceptional service! Provided me with a 2020 GLC 300 as my loaner and I absolutely loved it! No problems dropping off or picking up my car. Called me as soon as my vehicle was ready. Always great and hassle free service!

Horrible customer service and slacking job on the mechanics. Brought my work truck (where I bought the truck also) to get serviced 2 times for the same DEF problem and all they want to do is charge a diagnostics fee each time and tell me if it happens again bring it back. I don't have to time nor the money to have Frank tell me, to bring it back down again if it has the same problem. Told me DEF is suppose to last 10k miles and it's been day 2 and my DEF light and check engine came back on. Better off finding a dealership that will actually help and not just bull me around

The level of service and the care that MB of South Charlotte provides is second to none! David Rodriquez was my Sales Consultant and he was AWESOME! David took the time to talk with me to understand what I needed. His patience alone made me feel at ease. The process was straight forward. No hidden sales tactics. Just what can we do for you to get you into the vehicle you want.

Thank you to David, Pat and the rest of the staff at MB of South Charlotte! I'll be back when I'm ready for another vehicle.

Gary Childers has helped me buy cars for more than 20 years. As always, my recent experience working with him was professional and personable. Gary is always respectful and helpful without being pushy. Great qualities in a car salesman!

I also like the folks at the dealership where I ve bought several cars. The service department is always helpful.

The service was amazing! Adam Fleshman was phenomenal.

Awesome Place! Please Ask for Brian Gunther for an excellent service Advisor in which I trust. Please ask for Mr. Prego for your next MBenz purchase! will visit again very soon!

If your looking for a wonderful and special car buying experience, visit Bobby T at MB of South Charlotte. He exceeded all of my expectations and put me in my dream car!

I m late in posting this review. I ve now had two very good experiences with MBOSC. Once when buying a used car and most recently when my MB GLE needed emergency service over the 2019 Christmas holiday week. Adam Putnam in the service department did an amazing job diagnosing the water intrusion issue and was very helpful getting my car finished and returned to me under a pretty tight timeframe since I was visiting from out of town. He kept me updated and informed at every turn. I m very impressed with everyone at this dealership. Thank You!

Wonderful staff and a great place to purchase your new car for I must say don't give up they just might be a miracle you were looking for

Had a GREAT EXPERIENCE with Mr Lambert and look forward to my next vehicle purchase.

I love Mercedes Benz of South Charlotte! The customer service is outstanding! Adam Fleshman is my service consultant and he always makes sure all my car needs are met! He is always respectful and makes me feel welcomed! He is very engaged with his customers! Adam is a huge asset to the Mercedes Benz team! Also, I decided to upgrade my Vehicle in August and was helped by Darius Brown! Darius is an amazing sales consultant! He went above and beyond to make sure I was satisfied with my purchase! I highly recommend going to Darius if you are considering trading your car in or purchasing a new vehicle!!! This was the best experience I ve ever had with purchasing a vehicle!

Bought a $130,000 car, the finance guy tells my wife with 2 extra packages (one for tires, one for maintenance) that she will not ever have to pay for anything if she brings the car in. 10 months and 12,000 miles later brake light is on. Brings car in, told it will be around $1,500 for brakes and $1,500 for tires. Now they say that they aren t covered by the several thousand dollars in extra plans she paid for.

It completely amazes me that a business, especially a Mercedes dealership, will try and screw you over to make a tiny bit extra profit when you pay that much for a car. Especially since Mercedes owners are generally repeat buyers.

I guess she Should have read and try to understand all that fine print But I thought Mercedes me was better than that

David Rodriguez was excellent!! He listened to what i wanted in a new car and recommended those that met may requirements. He had me test drive 2 GLA 250s and worked with me to "build my perfect car". When I am ready to purchase one, it will certainly be from him. Thank you David.

Purchased my first Mercedes from MB of South Charlotte and the experience was great. Shopped around and made a decision to purchase here due to their knowledge, professionalism and most of all.. treating me as a serious buyer. Started the purchase process through their website before going to the store and the experience was consistent throughout. Bobby T and George were very helpful and patience while I made my final decision. Highly recommend this location!!

I am a returning customer to this dealership. I come back to this place for Mr. David Rodriguez. Transparency of the deal is only part of the reason. He is a genuine friend. I had a small problem with my car. He came home to fix it. I am yet to see such service.

Janusz was a pleasure to work with. He communicated with me in my preferred methods and was very flexible with my busy schedule. He listened to my needs and acted with urgency to find me the right product at the right price. As the deal was finalized he did a great job making the final steps as quick and seamless as possible.

I have always had great service experiences at MB South Charlotte and can now say I receive the same amazing experience from sales as well.

My service advisor Adam Fleshman was able to get the damage to my tires and rims covered under the wheel and tire warranty. Now my car is right back to brand new and feels GREAT to drive again. It took some time at the dealership but he kept me updated the whole time! They have a work area setup for customers so I was able to work while I waited! Brilliant!

Visited again last night to pick up my 4th Mercedes-Benz from MB of South Charlotte. The entire staff definitely works as a team. Very happy with my experience and will definitely continue to come back for service and future purchases. Hats off to Dave Rodriguez and his team and the entire service staff for all they do to create a positive customer experience.

We had great service from John Sims who we purchased our previous Mercedes from pretty much one year prior to the day. We greatly appreciated John coming in on his day off to show us the car we were interested in and making the experience simple and not an all day affair which is the most painful part of purchasing a car. Your finance person, Pat Oberer, is also fantastic to work with. We appreciate the efforts of John, the support staff, and Pat in making it an enjoyable experience.

This dealership honestly has excellent customer service! I also highly recommend Michael to anyone looking to purchase a Mercedes.

I had an amazing experience with Bobby Sabates at Mercedes Benz of South Charlotte. He was very courteous, helpful, and went the extra mile to educate me and make me feel comfortable with the car shopping process. Will definitely return to and refer him in the future.

Really bad place to shop for a car. They'll quote you an amount and charge higher once you get there. Do not buy from here, actually don't even consider them. They are the perfect example why car sales men have a bad and sleazy reputation. Avoid them at any cost.

I continuously recieve excellent service at Mercedes Benz of South Charlotte. I am always welcome on the lot even if just swinging by for a complimentary car wash. They are always professional and courteous. I met the GM, Mr. Marcham, who was incredibly pleasant to chat with about my purchase. I'm very pleased with my interaction and plan to return for future services.

I called yesterday for an appointment to get my transmission serviced I was hung up on twice transferred back and forth finally I get frustrated with the service department and made an appointment to go somewhere else I will never spend a dime in this place it's not the first time they were incompetent I need stuff for my AMG wheels they couldn't help me and directed me to Napa across the street which did help me this place is arrogant and full of themselves I don't know how they stay alive in open the way they treat people service where you can make a customer for life obviously they don't know these things I will not spend time in this place I will go somewhere else for service and sales

My sales specialist Efram did an outstanding job in getting me the best deal possible on my new Mercedes Benz! From the sales manager, to the financing expert, to the service department, they ALL provided me with 5 star service!

Everyone listen! If you want the best return on your investment, you can 100% count on the team at Mercedes-Benz of South Charlotte! YOU WON'T BE DISAPPOINTED!

I had a great purchase experience with Mercedes-Benz of South Charlotte. Glenn Worthman was my Sales Consultant and Glenn was amazing. Glenn provided an exceptional sales and client service experience. Glenn really listened to my very specific search criteria and help my husband and I find my perfect Mercedes.

My wife and I recently purchased a vehicle from Mercedes-Benz of South Charlotte, and we could not be more pleased. Darius Brown made this the most effortless and pleasurable buying experience that we have ever had. Darius guided us through their selection with an incredible knowledge of the brand, which allowed us to make our selection based on our needs with absolutely zero pressure. After making our selection, Darius made sure that we were completely happy with the terms of the sale before allowing us proceed. I highly recommend MB of South Charlotte to anyone looking to be treated like a valued customer and not just another sale. They are true professionals and have earned a lifetime customer!

If you are fortunate enough to be in the market for the best car you'll ever own and want to have your sales experience handled by the most professional team then you need to visit MB of South Charlotte. It was my answer to "March Madness"!!!!

We worked with Grant to purchase our GLC 300 and the experience was excellent on all fronts. He is professional and personable. He made it easy to drive away in our new car!

I had an amazing experience with Cece. She took her time to explain the features. Her product knowledge and personality made our purchase a remarkable experience.

Dealership is top notch and Gary Childers is a very professional sales person!! I would definitely do business with him again. He is very honest and trustworthy.

Hands down the best car buying experience I have ever had. Mercedes-Benz of South Charlotte has raised the bar on personalized service, attention to detail and looking after their customer's best interest. Throughout the process I felt like my time was valued and not wasted. The team's knowledge of their product was on-point. Truly an experience that I would recommend to anyone looking to purchase a new or used luxury vehicle.

Gary Childers could not possibly have been more informative and eager to help. He made my trading experience quick and easy. He is very knowledgeable about the Mercedes product and answers all questions with ease. From describing the mechanical aspects of the car to the cosmetics to the financial help, he made the trading experience a pleasure. Jonathan Emmanuel is indeed a pro when it comes to helping with the cars many gadgets!

Great delearship. Paul took care of my service concerns.

What a great buying experience. My first car from MB of South Charlotte but definitely not my last. Just a great car buying experience. From the test drive to the financing, I never felt too pressured to make a decision. Thanks Pay and Mario for all your help.

Great service from the second I walked in the door Until I left with a new car! Highly recommend this dealership.

I will not buy a vehicle from anywhere else. Mr. Stewart Taylor has made our buying experience remarkable. It has been almost a whole month since the purchase and he is still catering to all of needs and questions. He answers our phone calls even when it may not be convenient form him. I wish I could find this level of excellence in customer service in other industries I deal with. Must see Mr. Taylor for your next vehicle!!!

From the moment we walked in, we were welcome! Everyone was friendly and helpful. When we made the right decision to purchase our new MB, the crew stayed late to complete the process. Impressive! CC was fantastic representative as was the GM.

Our buying experience was so smooth and easy! Bobby T. was great to work with! Information we were given was clear and accurate! Very pleased with our decision to buy here!

Ask for Bobby T, he's tremendous to work with and very customer focused!

I wish I could give zero stars but 1 will have to do. When I went to the service department I was told I needed close to 6k in repairs, I normally trust this dealership but wanted to get a 2nd opinion. Went to another Mercedes dealership farther north and was told only 1K in repairs needed to be done. I have since switched dealerships- but make sure you get a 2nd opinion as they are just trying to make money in the service dept.

I am always excited when I arrive at the MB of SC! There are wonderful people here and I ve been having my vehicles serviced here for years! I am even more pleased that Adam Fleshman is my new advisor! He is a young man that is on point! I ve known him for years in passing and he would always speak and carry conversation with me and that made me feel so good! Now we finally have an opportunity to work closer together! I ve seen the growth in this young man and I m recommending my boyfriend to MB of SC to get his vehicle serviced and we want Adam to be his Service Advisor too! It s a family affair now! Plus Adam opens doors for me lol! Great job Adam!

We look forward to dealing with this dealership for years to come. John Glaser worked hard to get a deal that was right for everyone. We LOVE our 1st new Mercedes-Benz!

Avoid this place at all costs. If you have an older car or smart car you're treated like a second class citizen. My service order had the complimentary wash on it and that wasn't done. I also noticed them putting down paper floor board mats in newer vehicles and mine did not receive the same attention even though my bill was $1184. They also charged extra diagnostics fee when I told them when I brought the car in about the gear shifter. This place swindles you out of money for really crappy service. My service adviser was great I had Debra Rushing but the techs here are garbage people for treating my car like it wasn't as important as everyone else's. Idc how much the car costs when I'm being charged the same hourly rate as everyone else. It's ridiculous. I will be contacting Mercedes as well.

Adam was super nice and helpful. He will be my go to person for all future visits.

Walked into the dealership to look at a Mercedes-Benz (just purchased a car and we did not look at a Mercedes-Benz, so we decided to check them out)and Janusz provide us with great service and we purchased the same day. The next day I returned and had a exceptional walk through of the car with Johnathan. We usually do not make major purchases without thinking about it for a while but the experience Information, and Janusz eagerness to assist and answer all of our questions helped seal the deal. I can definitely see myself getting another car in the future.

Great job.

Jim Wetzel helped me purchase a new GLC 300 coupe, which had to be tracked down and brought from Kansas City in order to meet the specifications I requested. Jim was very knowledgable about the vehicle I was interested in. He was also very helpful in identifying discounts for which we qualified (USAA) and even helped us prepare the necessary paperwork. He was great to deal with in every way and made buying our new vehicle easier and more pleasant than I have ever experienced.

Great to work with, quick and professional negotiating process made it pleasant. I needed to get the car delivered to Greenville, SC. They accommodated the request and worked with our schedule.

There are dealers and dealers and the team at Mercedes-Benz of South Charlotte are one of the best I've experienced. My adviser, Autumn Chadwick was very professional and attentive to my questions. She worked fast and made sure all my needs were met. Keep up the good work! You guys rock!

It was a true pleasure having Janusz "Yanoosh" Walczak as our salesman. He was very knowledgeable and took the time to explain every detail about our beautiful Mercedes E-350. He handled all aspects of our purchase far beyond our expectations! I would highly recommend Yanoosh! We look forward to dealing with him on our future Mercedes purchase at Mercedes-Benz of Charlotte!

Michael Meriwether made my entire new car buying experience seamless and enjoyable. Highly recommend him for your next purchase.

I usually hate buying a car because of the haggling and long process. MB Of South Charlotte and our salesman, Bobby T., made the experience fun and easy. They were fair on the trade-in and the sale price of the car.

Bought two cars from there, and never had a good experience from the service department (desk clarks, car handlers excluded, they ve been very nice n helpful) but service can never get anything fix, I worked with Bryan and the service manager who came talk to me was extremely rude today. Literally told me I bought the car from them and that is my problem and no longer their responsibly to fix what was wrong from the get-go. This second car is a CPO AMG C class. and promised to be covered under warranted I even bought all the extra maintenance package and extended warranted but when anything is wrong with the car they refuse to cover it. Thank you south Charlotte you have disappointed me enough times. And sadly drag the brand to the dirt for me. And yes I will file a complain to the general manager and maybe corporate office as well. I refuse to let people who treat their customers like this work for this brand without repercussion.