Excellent experience . Great customer care and excellent service . . My customer care agent was Raul Mendez . He arranged to have my car delivered to my place of work the next day . Very pleased.
Mercedes Benz of Pompano did an excellent job servicing my vehicle and they even washed and waxed her! She looked like brand new when I left the dealership!
I was fortunate enough to deal with Bob Abraham and Mike Lucia on the purchase of a pre-owned vehicle. I felt the whole process was first class and that I received a fair price for my trade in. I would highly recommend this dealership to people who are looking for a Mercedes Benz.
Great experience. Mark Sawyer is the best! He made everything so easy! I highly recommend!
They kept my car for two weeks, when I went to pick up the car it was not washed and clean. The problems I brought the car for were not fixed. A lot of excuses, very disappointed.
This was my fist bring my vehicle in for service and this was also my first time at Mercedes-Benz of Pompano. My service advisor was excellent as she explained everything and had me in a shuttle home quickly. Car was ready in a couple hours and the car was fully cleaned inside and out.
My service team at this dealership was, as always, professional and efficient. Raul is an excellent service advisor. He seeks to understand his customer s needs and then shares his knowledge and makes a plan that works for you. He communicates accurately and in a timely manner. I also experienced exceptional service from Elena. She arranged for a loaner vehicle and processed the required documents so that my waiting time was minimal. She is very warm, customer focused and professional. Elena and Raul are why I come to this dealership for service (even though there is one closer to my home). They represent you well! Thank you.
I received an email for a complimentary service check and received a same day appointment in under 2 hours. The staff was friendly toward me, I walked around to check their inventory and had an interesting conversation with another customer in the waiting area.
Very poor follow up! We bought a CPO 2018 c300 with 22,000 miles on it. The car ahad multiple problems including poor wheel alignment and a wheel balance. After having it serviced the steering wheel is not straight, which indicates a inferior alignment by a unqualified person. After a week in service the car was returned with a chipped windshield and a scratched hood. It took another week to repair it. Were very dissatisfied by the whole service team. Twice while trying to call no one answered the main line and when we finally get through were put on hold for 15 minute, only to call back to get some service. We now have a vehicle that has a crooked wheel when we drive. Were still waiting for Amando to return our call to remedie this. To further add to our disappointment the sales team called looking to trade our new vehicle. After I straightened them out he said Amando would be in touch to help us. It's been two weeks no call. I'm out of patients for mercedes of pompano. Good luck to all who purchase there.
Great product, great sales person, great dealer experience.
Terrible experience with service department. My car had a recall. I was told it would be about 3.5 hours. I brought the car in only to be told they had to keep the car over night since they wouldn't be able to complete the job in the same day. I was never advised of this so i naturally did not reserve a loaner and i was told there were none available. After complaining for awhile, i was then told i would have one (i live over 1/2 hour away). The next day i received a voicemail stating my car was ready. This was followed shortly by an email stating that they could not complete the install since all of the parts were not here (the note from MB said all parts were ready and to bring your car in asap). i needed to pick my car up and since the parts had to come from Germany, no idea when it could be complete. Does anyone know what they are doing at Mercedes? i expect much better from them. Btw, my service adviser Brad, was very nice and tried to be accommodating under circumstances. This was not his fault, just everyone else's that i had contact with. They let me make the appt., confirm the appt., leave my car and no one knew ahead of time i needed a loaner or that the parts weren't in. What a waste of time. Mercedes-get your act together please.
The Dealership detailed my SLK350 on the outside and inside after a 25 hour drive to Florida from Maryland. The car was very dirty. I agreed to wait while they did it so they took me the very next day. In a matter of 3 hours the car looked showroom new again. They did an excellent job on the entire car, inside and out. And, the price they charged was extremely reasonable. Everyone I dealt with there was friendly and professional. The facility is very modern, clean, and comfortable. I would definitely do business there again.
Received excellent customer service at Mercedes-Benz in Pompano. Very appreciative for the professionalism and urgent care of my vehicle. Thank you Mercedes-Benz.....
I am very very upset with this company, with the customer service, services, everything! I left my car the day before yesterday, Monday, November 23rd, for maintenance service, which included oil change. I picked up the car yesterday, Tuesday, November 24th and paid almost $ 600 for the service. Today I had go out to work, solve some problems and do grocery shopping. About 1 hour after I left my house, the car's dashboard showed that I needed to check the engine oil and a lot of smoke started to come out and get people's attention. I was very scared and stopped at the first gas station I saw. I called Bryan, called customer service and they took 2 hours to send a towning to help me. Also, I had myself to get a lift to leave me at home. Unbelievable!!! If you woud like to have problems, have a bad service, have a awful customer service, feel free to go there.
Ivan Silva our sales person did a terrific job, he went the extra mile to look for the car that we wanted and was able to find in another dealer to bring it over to us. His professionalism is outstanding, Kuddos for the whole team at Mercedes Benz of Pompano good team, nice people.
They were very attentive and informative...until the sale was completed. Then it was excuses and excuses for why they didn't do as they said they would or just ignored questions about performance.
They did deliver the car...late. Paperwork showed up a couple of days later to allow me to use the car. Had to contact another dealer to find the bolt size to attach the tag as they shipped auto without any. Only sent one key fob. Said would send the other soon. Week and a half later no second fob.
Everyone at Mercedes of Pompano was very friendly and wonderful to work with. I visited a couple dealers in the area and this is the best one all around!
Very knowledgeable from start to end
They give you all the information you need and everything is very simplified.
I just purchased the C-Class -250 and my sales person was Laura Gutierrez who was very personable, professional and knowledgeable. My entire experience with my purchase of the vehicle was very professional by all staff members and a willingness to work out the best deal possible. I must say I was a little reluctant buying a four cylinder turbo motored vehicle but I found it exceeds my expectations with all the power and economy I was hoping for. I am extremely pleased with the way the vehicle handles and all the standard options that are included. I strongly recommend Ms.Gutierrez in the sales dept. and Pompano Mercedes Benz when you purchase you're next vehicle. I thank you for making my purchase a professional,pleasurable experience. regards Mr.Art.L. Pompano Florida.
Only two hours to lease the Mercedes Gla 250,
Loving it!
Super friendly staff, brand new facility, very large selection of pre-owned vehicles. All indoors!
Very professional and knowledgeable staff, no pressure sales tactics, just willing to provide requested information, provide test drive and assist in decision making process. Special thank you to David Minnich for taking time to work with us without appointment.
I bought a nice brand-new Mercedes Benz GLE 400 in the Store Mercedes BENZ at Pompano Beach..there are nice people and attendees,the Smaller of my beautiful girl was Mister Fernando Londolo..he was the best and the Manager of Dalles too ,his name Mail and the sir Levy..they was very genleg to me and I'm glad met them there..my car is great beautiful and the deal I made there was amazing..thanks for all in Mercedes Benz of PimpaPo Beach..thank you,I'm Marcia Martins..and I'm very happy..
We had an amazing experience purchasing our car. The service was excellent, our sales person was a high integrity person, and the pricing is fair. We love our new car and highly recommend MB of Pompano.
My Sales Professional was David Einhorn who did an absolutely fantastic job during the entire sale process. All of the other people I met at the Dealership were also extremely friendly and very efficient. My compliments to the Staff and Management for operating a fantastic Dealership. I feel a little sorry for anyone who goes to a different Dealership.
I am a new resident of the state having moved here in 2016. All of my previous experiences with Mercedes dealerships were in another state and with a lease coming due on a CLS and wanting to change another SL, i didn't know who to contact near my new home. A friend put be in contact with an Autonation staff person who recommended I contact the MB Pompano location. The General Manager set me up with a sales team member and the rest is good history. Abe Pourgasshem sat with me, listened to my needs and within in a few hours, set up the lease return and a search for a replacement for my SL. He actually searched the entire US inventory because I had specific color and equipment in mind. I was shocked that he found the exact car and a week later I had my new car and returned the other two. The financial staff, PDI people and the product specialist who explained fully the new car were outstanding. Being a car nut, I was expecting perfection in the new SL and I was not disappointed. Great job Abe and MB Pompano. I'm a believer.
I have purchased cars from many dealerships over the years and I have yet to experience such poor service as I have from Mercedes Benz of Pompano. After the purchase of my car, they could care less about me or my car. Because of this dealership I will never purchase another Mercedes Benz in my lifetime, nor will any family members. Stay away from this dealership!
MB Pompano Beach was outstanding. Steve Rahal sold me a fantastic GLE 350 4matic and seamlessly handled a trade in. They have exceptional customer service and quality Mercedes.
When I was ready to buy a new Mercedes the team at Mercedes-Benz Pompano provided an exemplary buy experience. They were knowledgeable, comfortable and diligent. Thank you Billy (Manager) and David (sales).
I had purchased a Mercedes from another dealership previously and what a difference. Pompano is amazing. My Sales advisor Ken went above and beyond to get exactly what I was looking for. The entire dealership is completely accommodations in every aspect. The associate dedicated to showing you all the ins and out of the vehicle also went completely above and beyond to make sure I was completely happy. Great experience all around!
This was a great experience. When you come into the Pompano MB showroom, it means you have arrived and you are treated like family. Adam Levy our professional took the time when we first came in after we had communicated and spoken over the phone many times to introduce us to all of the MB Pompano hierarchy. We felt right at home. Adam showed me and my wife all of the different options, models etc. Even after we chose the car we wanted, Jeff at the F/I was super when it came to signing all of the documents and even the walk through as how the car is equipped and works was done very very very thoroughly. More than any other brand in my recent memories. For me, it was worth the drive from Miami to get my new MB at this dealership. Pick up the phone and call, it is worth it.
Our sales associate was great. Very prepared. Had all the necessary documentation and was able to answer all our questions. Showroom was clean very well designed. All pre-owned cars were located inside so we did not have to be out in the Florida heat. Overall great buying experience.
I was told one price when I got to auto nation they told me another price. Then the rep told me I will be contacted on Monday with a plan to lower my bill. I tried calling Auto nation no one picked up. I got a threatening voice mail about the loaner vehicle. I will not go back there.
Worse dealership ever, took my car to get service and the rest was history. Dont trust Haden Smith. They con me out of thousands of dollars. Please I repeat don't visit this particular dealership ho somewhere else.
I had a great experience at Mercedes Benz- AutoNation, Pompano!
From the first hello I was treated like a welcome guest who just happened to be shopping for a new car. The General Manager John Monteleone, Sales Specialist David Einhorn and Concierge Harriet Levin are helpful, professional, hospitable and exceptionally accommodating. I'm actually looking forward to my next visit just to say hello again. My little puppy, Lily, also had a great time!
Excellent service at this dealership! I would have given 5 stars, but the price of the B service was extremely high. I m from another state in the Southeast and our service is almost half of that at this dealership. If I wasn t already way overdue thanks to Florence I would have waited until I was home. With that said, Brian L was my service advisor and he was friendly and extremely helpful in giving me options and suggestions for the service. He didn t hurrying me, even though he had a customer waiting. I also had a loaner. Overall the process was smooth and my car was ready on time.
Brett was very professional and friendly. He was a pleasure to speak with.
The best or nothing. Top notch customer care and attention to detail. Super polite and egar to give the best possible price. One of the best car buying experiences of my life. Thanks Mercedes Benz of Pompano!!!!!
Great service. Knowledgeed staff. Highly recommended.
I just purchased a Certified Pre-Owned Mercedes from Abe Pourghassen. Jimmy Mullen was the sales manager I also worked with. AMAZING experience!!!! Loved the service, love my car.....Mercedes integrity at its finest all day long. I can depend on them for any of my Mercedes questions and needs!!!! Thank you Abe, Jimmy, And Pompano Mercedes - Benz of Pompano. I highly recommend this dealership!!! They aim to please. I am thrilled to be a part of the Mercedes family!
I went in because my engine light came on in my 2013 ML 350. All the employees were very polite and extremely courteous from Mathew Pickton (service agent) to Nicholas (courtesy car) to even the greeter in service and the girl that was going to wash my car. I was taken back. Management really has their thumb on that. They seem very honest as they did a multi point inspection like checking wiper blades, brakes, etc. Even though the car was under warranty, this is where they could have racked up some extra sales and fees but my car had a 100 OK diagnosis. That's impressive. Though I haven't had any actual work done and this was my only experience I would surely recommend them at this point.
Really bad experience with this dealer.
I was waiting for a week to buy a car while the car was been prepared.
Laura Gutierez ( sales agent) just email and said ... "The car will be taked for an emplyed of the dealer" ..... So buy a car in mercedes of pompano is not guarranty on nothing
RONNIE RICHARDSON was very helpful and explained what had to
be done to my car!
Best service experience I ever had there was on Thursday, May 5. Kevin Dasko, my service advisor was amazing!!! In and out in about 4 hours, just enough time to get to work and come back over my lunch time.
Very, very pleased.
FIRST-CLASS TREATMENT!
In light of the pandemic, I wanted limited contact with folks as possible. The agent arranged for my car to be picked up from my house; BIG PLUS. When my car arrived, my service agent, Armando, called to notify me that my vehicle arrived safely; ANOTHER BIG PLUS. Armando LISTENED and acknowledged my pandemic concerns, then promised to make an effort to return my vehicle as soon as possible so that I would not need to expose myself to a loaner. Armando made a strong effort because my vehicle was returned, as promised, in fabulous serviced condition!
Thank you Armando and Mercedes-Benz of Pompano
Everyone was professional, my service advisor was knowledgeable and courteous. I have a wonderful experience with Mercedes Benz of Pompano!
David Byles provided outstanding customer service and care. I would highly recommend Mr. Byles to anyone looking to lease or purchase a new MB Vehicle. He is gentleman and will go above and beyond to meet your financial needs. In addition, he follows up to make sure you are 100% satisfied with your lease/purchase. Our world is a better place because Mr. David Byles is here with us.
Nothing else than great services.Fernando en everybody else.
Brad is by far the best adviser I've ever had. He takes the time necessary, is never rushed and is always knowledgeable concerning the problems, tasks at hand, and schedule.
Still trying to get a certain information answer on a particular item
Horrible experience from start to finish. Bought an E-350 in their CPO program a year ago. Complained about the brakes, they checked them and said "nothing wrong." Took to Coconut Creek Mercedes who found the rotors are warped. Pompano refused to repair without charge. Had flat tire, brought to Pompano, asked them to check the valve. They couldn't find the leak, said valve was okay, sold me a $300 tire which went flat a few days later and they later determined the valve (not the tire) was bad. Had another flat a week or two ago, brought to Coconut Creek Mercedes and they fixed it quickly and courteously. My sister noticed the hood of car was not properly aligned over engine. I brought it in, took them several days to figure out how to re-align, then told me the car had been in an accident and that was cause for alignment issue - why didn't CPO team pick up on this before the car was for sale in showroom? I brought car in today (11/25/16) hoping they would replace warped front rotors without charge, after all I had complained about issue from date of purchase and only Coconut Creek Mercedes acknowledged there was a problem. Service Manager Todd could care less about me, the car, my overall Mercedes experience, or fixing the problem. No interest whatsoever. He sent me home without even looking at the brakes. Mercedes of Pompano is without any doubt in my mind the absolute worst in sales and services for any brand of car I've ever owned, let alone a Mercedes dealership. Although I am stuck with my car (upside down), I strongly recommend against buying a Mercedes, new or CPO, but if you must, DO NOT BUY OR SERVICE IT AT Mercedes of Pompano. Mercedes of Pompano has proven themselves to be surprisingly incompetent and not at all interested in customer satisfaction. Consider this an honest warning from a very real, completely dissatisfied customer. Gave them one star because that is the minimum allowed. They deserve no stars!!! Yours Truly, MJPruz
I have bought 2 cars at this location in the the past years CLA and E350. If you're a MB buyer, you know they do not come cheap. Today we went for a maintenance and the service associate Ignastio charge $1400 for what we needed and DID NOT WANT to go any lower. So we settled for what they call "the best". We had to leave our car there and they COULD NOT give us a rental so Ignastio swore to bring us home himself.
COME TO FIND OUT hes not bringing us.. hes calling a Lyft and is only bringing us to 1 destination instead of the 2 we discussed prior to making any payments and deals. The sevice management Bob, Joe, Bill, Ben whatever name he gave us was even more upsetting to deal with than Ignastio.
Bob refused to approve $45 Lyft to my home (but gladly accepted $1400) and get my second car. He ARGUED with me for 15min about the second location not being around the corner and REFUSED to help even after the service associate stated that it was his fault knowing the distance of the locationd and assuring us he could do it. And even after his manager told him no, he rushed us in that Lyft and waited 7 mins to call us to let us know IT WAS NOT GOING TO BE DONE. I feel lied to, played, and stupid for putting trust in such a money hungry company that gives nothing back to its owners.
I will never do service nor buy a car from this location and maybe any location all because of the Manager who allow his service agent to pull a fast one one on a high paying customer.
Elio Rodriguez made my experience truly painless and the physical dealership is stunning. The entire experience, all the way down to signing the paperwork, was a breeze. Thanks again Elio!
Service department hear is on point! They diagnose things properly and quickly. I ve always had good experiences here. The car detail department needs a little more attention to detail tho.
ABSOLUTELY best customer service, everyone there is willing to ensure your happy and will go above and beyond! I couldn't be happier with my purchase, thank you Steven (salesman) and the manager for everything !!
From the moment I pulled into the service bay I was totally impressed with dealership. Anja, my service manager was wonderful. The car was in for warranty work and was ready as promised.
We had a fantastic buying experience with Mr David Byles
thru the years we buy many cars 4 ML and 1 sedan always thru him
very happy with your special attention and price negotiations , Look forward
to see you again in a couple years.
Great experience. Gus, Lisa Mcferren w/MB Collision Center of Pompano and Trevor w/Geico provided excellent service in my car repair. Recommend them to anyone.
In and out with no hassle for a transmission service and my service advisor Anja is always great to work with.
Service advisor Anja Moore was very knowledgeable and extremely helpful, she is terrific.
Very efficient process. Great communication. Very happy with the level of service received.
Ronnie was very courteous, professional and throughly explained all procedures. Work was completed in estimated time. Check in/out was pleasant. Definitely recommend MB Pompano.
Great service, Reginald Faucher is an excellent sales consultant and knows his products very well. Great experience. Highly recommend Mercedes Benz of Pompano Beach.
Fernando Londono is my sales guy and he is the best honestly. He went above and beyond so I could get what I wanted. The car I wanted was there but it was not the color i wanted, but it was in Miami so they brought it to the Pompano location thanks to Fernando. He really is amazing and i am very very happy with the car and with his service. Any issues I have I give him a call and he takes care of it immediately. Best purchase(lease) I have ever made!
Jean Samson assisted us on our purchase from start to end! He even came in on his day off to complete the transaction. The entire staff was great, including the Sales Manager and Finance Team Member. Completely smooth process and I look forward to returning for our next purchase.
We visited Mercedes of Pompano and Abe Pourghassem attended us. It was a good and experience with no preassure. I visited other dealers for different cars and the sales pitch made you want to leave. We bought and took home our car with out problems. I went after to follow up on some details and Abe took me and stayed while the details were answered.
Overall a pleasant experience and profesionalism.
Thanks,
Edwin Toledo
Boca Raton, FL
That s really best Mercedes dealership I ve ever been.
I choose one star, only because it required me to choose a star level. I would have rather preferred to choose no stars. I am completely shocked at the lack of assistance I received from Mercedes Benz of Pompano. I contacted them on behalf of a client who purchased a vehicle from them and we noticed that the dealership made an error on the title information. I needed them to correct the error. At first, It took me two weeks to get ahold of an actual person to talk to. Of course that person did not handle title's and needed to take a message. I asked to speak to the person that handles titles and was told she (Sonya Edwards) is not allowed to speak to customers. I called back to follow up and kept getting Voicemails for another week. I finally got ahold of someone and they said Sonya will process the correction by the end of the day, which was a Friday. I called back on Monday to follow up and got Voicemails again for another week. I explained to the receptionist that I needed to speak to a manager and that this was urgent as we have been at this for a month. She asked me who was the sales person and said she could only help me if I knew who the sales person was. I explained that the transaction had nothing to do with sales and I need an admin as this was a clerical mistake on their part and my client would like to get their attorney involved. I was then sent to another Voicemail. I am writing this review, because this should not happen especially at Mercedes. They are only interested in Sales and then forget about you. I hate to have to get legal involved, but unfortunately it seems that is the only way I will get some actual assistance. This is very unfortunate and terrible service for the amount of money that my client has spent on their vehicle. I work with several high profile clients and athletes and I now know never to recommend Mercedes Benz of Pompano when assisting them with a vehicle purchase. As you can see by the attached image, I created this task to work on for my client on July 23 and we are now at August 24th and I still do not have an answer, call back, or update from Mercedes Benz of Pompano. I have been calling them every week several times a week and noting everything that has transpired. I am now sending an email as my last attempt before contacting my clients Attorney.
Every thing was great no pressure from the sales staff and things were done in the best interest of the customer. This is the 4th car I have leased from this dealer.
I am thrilled with my 2016 GL 450! Abe Pourghassem at Mercedes Benz of Pompano was a pleasure to work with and handled the entire transaction smoothly and efficiently. He was available at a moment's notice throughout and continues to be there if I have any questions. I highly recommend this dealership and Abe!
My family are loyal Mercedes customers and have had our cars serviced at many different dealerships across the country- Pompano Beach Mercedes continues the long tradition of friendly service and speedy work. My rep, Mandy, was kind and professional. All of the people at the Enterprise on site were DELIGHTFUL, even though they had tons of work to do!
My only complaint would be my treatment at reception. I work in customer service and rarely complain about bad service because I know anyone can have a bad day, but Claudia was so rude, disinterested and dismissive that if I was a first time Mercedes customer- I don't know that I would feel comfortable returning. Hoping she was just having a bad day!
Brought my 2015 E class in for body work and Gus made sure that it was a painless experience. He was very friendly and professional!.....Also had maintenance service done on a GLK. Although the service advisor Chris seemed to be new at this job, he handled himself respectfully. Am quite satisfied with the staff there.
Steve, had the car ready as promised. Seamless transaction. Very satisfied. Looking forward to working with Steve again.
After much previous frustration I want to thank the General Manager John Monteleone. He LISTENED, understood my frustration and took care of the situation and made things right. His service department did a great job. I would recommend without hesitation
Auto Nation Mercedes Pompano helped make the transition into a new lease for both of our new GLE 350s effortless.
After careful consideration, we made the decision to lease a new E-300 from MB of Pompano instead of from our dealer up north. The sales experience was very comfortable and professional from the start and was much less stressful than dealings with other car dealerships in the past. The sales/finance team of Ivan Silva, Maggie Cruz and Chris Plasencia made the process as seamless as possible. Kudos to your dealership for the pleasant leasing experience!
Mi advisor Anja is absolutely amazing, always a profesional answering questions and I truly appreciate the way that she take her time to check the car in detail before delivery to me... I will come back always to this shop thanks to Anja... Thumbs up!
I was very happy with the customer service I received.
Sales person was very cordial and informative. Worked with me to my satisfaction.
Very smooth transaction. Umut was honest and straightforward, and very helpful throughout the process. I'm in California and he helped from initial deposit paperwork to coordinating the notary on my end to final paperwork and registration. I am used to negotiating car prices, but this SL was offered at a fair price so I was OK with Autonation's no=haggle policy.
The best service. Caring and professional staff. I highly recommend this first class dealership.
Great place the personal there is excellent and very helpful and polite. We love our C300 Sport sedan very much
Always an excellent experience. The General Manager Mike Lucia was great and very attentive and friendly. My sales guy Russ was also very helpful and communicated so well with me. I will always go back to this dealer. thanks Mercedez of Pompano.
I had been shopping for a Mercedes E350 for about a month and I was scheduled to purchase this car at another dealership but it didn't pass my visual inspection. Nevertheless, I saw that Mercedes of Pompano had a E350 listed so I went to look at it without placing too much hope on the listing. To my surprise, from the minute I stepped foot into this dealership I was treated kindly and greeted by my sales person, Angela Jordon. I wasn't sure if I was going to buy the car but Angela made the process very easy and as a direct result, I purchased the CPO E350 from her and I believe that she will now have a customer for many years to come. This was my very first Mercedes and I couldn't be happier. Thank you Mercedes of Pompano and Angela for allowing me to be part of the family! I love my white on white E350 coupe.
My service advisor Armando was extremely helpful and friendly. This has been a much better experience than what I have had with other dealerships. Highly recommended getting your car serviced here.
Extremely friendly & helpful. The service was prompt with all issues addressed & completed. Very very satisfied!
Armando was my service advisor. He was very attentive and knowledgable. The dealership emailed me a quote with the detail of my cars problem. The then proceeded to call me to confirm. When I arrived to collect my car I was met by my service provider who once again explained the repair. My car was ready waiting cleaned and sanitized. Excellent job!
Professional and knowledgeable. Great service experience.
mercedesbenzofpompano.com
