Mercedes-Benz Milano S.p.A. Review

In the family we bought more vehicles between cars and mini vans and we always had a good time. Alessandro, the guy who works for the used, is really competent, kind and reliable.

Very elegant showroom, courteous and welcoming staff, they make repairs even during holidays, they have spare parts always available.

I have been several times a huge salon many many new and used cars in a nutshell TOP !! even there is a bar corner ... not to mention the ATM ....
The only thing I found in the list the prices a little higher than others .. but this then is to be evaluated once seated with the many sellers ..
In short, in a nutshell if you go to Merbag you will find what you want for sure !!!

Little attention to the customer no one calculated me and in the end I went to another one unfortunately also because they have a lot of choice and it's great !!

I took my C43 AMG here.
Excellent dealership!

Excellent service in a welcoming space. Gear knob problem and cutting cars in less than 8h. Clear in exposing prices and interventions carried out.
Surprised by efficiency. Top all

Dealer absolutely recommended, courteous staff and you are treated with gloves. Alessandro, the seller of the used section, treated us very well. We have dealt with him several times, buying and buying more cars for friends. Super recommended

Perhaps it was a coincidence, but I found a scarce presence of commercial employees.
For the rest usually high level of offer

After 3 BMWs, which I have always been extremely satisfied with, I wanted to try to buy a Mercedes. I make an appointment and meet with the official from whom I ask for a quote for a GLA 250 awd (about 55 k) with the exchange of my BMW 320d. In the dialectic of the negotiation I mention that my decision will be between GLA, BMWX2, and Jaguar Epace. I expect a list of the advantages of the GLA, instead the denigration of the other brands begins, which makes me quite annoyed first of all because we are talking about premium brands, secondly because my BMW in 210 thousand km has requested me, in addition to the changes of the oil and filters, only the replacement of the brake pads (not even the discs). It insists on the low quality of the competition and to top it off I rate the trade-in exactly one third of the lowest rating made by the competition or any used car salesman. I do not argue about the discounts and the price of the car that I knew well, but about the exchange policy and the attitude of the disparaging official on competition and almost offensive on evaluation. You will also be selling Mercedes, but you are not the only ones on the market. PS of the three houses interviewed you were the only ones who did not follow the meeting with a phone call for a potential continuation of the negotiation. Get off the ivory tower, times have changed.

Everything works correctly.Perfect service.Much preparation and courteous staff.Only flaw: the hourly cost of labor

Bad first perception. I am formally called to check an airbag for a manufacturing defect. I make an appointment two weeks before. I arrive and they tell me that they don't know when they will return the car to me because they don't know what the problem is and whether or not they have the spare part!

The best dealership I have ever entered! Beautiful structure on 3 floors, a huge new and used car park and very kind staff and available for any question!
Go for a ride if you are interested in a Mercedes, do not leave there unsatisfied!

View on the occasion of the presentation of the new Class A. Large building and complete exhibition. The availability of used cars is vast.

Wonderful place, at the height of the brand represented. I only made a map update but the wait was pleasant.

Beautiful structure, beautiful people, beautiful cars !!!

Efficient service, perfect organization. Very high costs

Mercedes is always Mercedes
you can't get any better

I visited this dealership to evaluate the purchase of an electric Smart to replace my Opel Ampera ibida plug in. The employees present in the salon were young people and on average prepared but, in my case, conditioned by, I think, a sales policy not particularly interested in the electric model. No car available until September 2018, second-hand valuation even lower than that proposed by a well-known dealer very present on the internet, discount offered much lower than another dealership which, among other things, had evaluated my used vehicle a 15% more. I visited three Smart dealerships and, unfortunately, in two I received a treatment that ranged from little interested, as in this case, to an undisguised annoyance in treating me as if I were a time waster not at all interested in buying the car. Eventually I found a seriously helpful dealership and bought the car but if I had had an alternative to the Smart (I have a small garage) I would certainly have looked at other brands.

I was recommended to perfection on the purchase of my car. Very kind and prepared

Wide assortment used new and zero km. Courtesy and competence

Waits on booked coupons, HUGE ... car delivery and courtesy car collection, 2h and 30h

Always 5-star treatment! great product and great service

The 2 stars are given only for the beauty of the showroom and the courtesy of the staff.
I have bought a Mercedes car for about 2 years. A few weeks ago I found the driver's seat skin worn and cracked. Clearly it was a production defect also because the machine is not used so much to wear a seat in less than two years.
However, I take the car to the Mercedes dealership and they tell me that there are 190 to pay because according to them it is not a production defect. I just have to accept or (they make me understand) I could have kept it like this. Unprofessional behavior by such an important brand.

Mercedes class. Wonderful the memory of the "ready Service". But there is no more ...

Machines are not discussed. But the people who work there are not up to it, starting with the well-hidden sales manager for car sales.

The biggest Mercedes-Benz dealership in Milan. Even the street was called Gottlieb Daimler :-)
It was possible to pass here an annual TO in autotravel. The prices, translated into rubles, are approximately the same as in Russia. The car was taken to the TO for one day.

I go to the dealership for a glc test drive. I not am booked tell me that there are no machines available, and rightly so I had to book. no problem to take this opportunity to ask for a quote to book test drives. They can not prenotarmelo them at the moment but I have to call in a week (?)
I do and I call this week. and they tell me that I will know. NO REPLY
two weeks later use the tool on the website to book a test drive. I come from roma contacted right away (hooray!) even twice in a file saying that I will know.
NO REPLY
this morning I call the dealership to avoid going to empty again'm waiting 9 minutes. I am told that the lady (?) is not there and that I will know. I insist .. the person appears and it says it can not rudely tell me they do not know when the next few months will make the test drive and perhaps call other dealerships (which? why me?)
Meanwhile BMW is perhaps a little more interested in my money and a x3 / x4 me is proposing a test drive by proposing to bring the car under the house.
GOODBYE

Excellent cars, excellent prices. I have been using them for years and I have never felt bad

It makes a beautiful impression and served excellent

Concessionary to reach and with a good parking inside. Used single-brand, but the choice of models is good. Staff very kind and helpful.

Large display but in the suburbs. Sellers have the usual attitude of arrogance and the general impression is of detachment and superiority. In fact, after several attempts, I actually refused to ask for information. I am a customer of the S series

I am very disappointed ! cutting to my smart on August 7th 2019 (I state that the use of the same is x free time) and to date x via a car malfunction ... I open the front hood and find the surprise! I find the water box or radiator liquid at a minimum !!

Awesome!!! Excellent situation, modern, clean, well organized, family atmosphere, 5 minutes walk from the Molino Dorino underground (red line), several buses leaving from the underground stop, and large adjacent private parking

I still expect a quote that I requested a week ago, the car we wanted to review was not possible because there was no key clerk.

Arrogant seller on the phone, does not make himself available to give requested information if not by going personally to the office. Obviously he lost a customer. advise against

It looks like a playground, great cars I would try them all

Serious and reliable dealer in Via Daimler, I will be repetitive. A special thanks to Federico Pierobon, a capable and prepared and always available person, and to Sofia who with her work as a mediator was fundamental. Highly recommended ... !!!

Excellent dealer. Professional, welcoming and helpful. Spent today to see the new GLA; Crazy. Very high level showroom.

Welcome worthy of a big house even if you have just a great smart turbo kindness willingness on the part of all staff at the reception girls and the legendary David to acceptance. sincere congratulations

I phoned today to make an appointment, they passed me 3 secretaries before I could talk, and L last was rude, I asked him what the hourly rate was, he asked me which machine I own I had said an S class, and again what car owns I repeated an S class, he told me before 65 euros at the hour plus VAT then 72-75 plus VAT, he felt sick and I asked if they were 75 with L iva because maybe I misunderstood told me 75 plus the VAT and OOooo began to scream great rudeness, these things don't even happen to the market ... customer lost .... I will move my fleet to another part for repairs .... the only valid thing is the warehouse they have always been kind

Good organization and punctuality in the services rendered ... in line with the brand spirit
Costs in line with the image

Beautiful showroom, very kind staff. For now, everything runs smoothly.

I congratulate the spare parts service, professional and very honest, not like my colleagues in Viale Fulvio Testi who wanted to sell me a radiator and labor at 1000 for a quick release of 50. Luckily there are still honest people in this world. 10 and praise

Welcome and service equal to the brand they represent

Very nice special events, interesting to see the new models