Claudio Marchesi

Review of Mercedes-Benz Milano S.p.A.

After 3 BMWs, which I have always been extremely s...

After 3 BMWs, which I have always been extremely satisfied with, I wanted to try to buy a Mercedes. I make an appointment and meet with the official from whom I ask for a quote for a GLA 250 awd (about 55 k) with the exchange of my BMW 320d. In the dialectic of the negotiation I mention that my decision will be between GLA, BMWX2, and Jaguar Epace. I expect a list of the advantages of the GLA, instead the denigration of the other brands begins, which makes me quite annoyed first of all because we are talking about premium brands, secondly because my BMW in 210 thousand km has requested me, in addition to the changes of the oil and filters, only the replacement of the brake pads (not even the discs). It insists on the low quality of the competition and to top it off I rate the trade-in exactly one third of the lowest rating made by the competition or any used car salesman. I do not argue about the discounts and the price of the car that I knew well, but about the exchange policy and the attitude of the disparaging official on competition and almost offensive on evaluation. You will also be selling Mercedes, but you are not the only ones on the market. PS of the three houses interviewed you were the only ones who did not follow the meeting with a phone call for a potential continuation of the negotiation. Get off the ivory tower, times have changed.