Giuliana Graziosi

Review of Mercedes-Benz Milano S.p.A.

The 2 stars are given only for the beauty of the s...

The 2 stars are given only for the beauty of the showroom and the courtesy of the staff.
I have bought a Mercedes car for about 2 years. A few weeks ago I found the driver's seat skin worn and cracked. Clearly it was a production defect also because the machine is not used so much to wear a seat in less than two years.
However, I take the car to the Mercedes dealership and they tell me that there are 190 to pay because according to them it is not a production defect. I just have to accept or (they make me understand) I could have kept it like this. Unprofessional behavior by such an important brand.