Mercedes-Benz Milano S.p.A. Review

They always offer you good coffee but they don't accept American Express

Mercedes dealership lives up to the brand. Showroom with huge spaces, professional staff and great attention to the customer. Numerous cars available for drive tests.

Wow! Building of architectural merit, vast selection of new, First hand and km0. There is a small museum of Daimler Benz history

Class precision and quality in the style of the house

Beautiful dealership with a good used car park and ample workshop and specialized staff.

After acceptance at the reception, having a charteway rental contract and having specified that it was not a coupon, that I would normally have booked but a simple repair for a punctured tire, an hour and a half of waiting before my car was taken into load from the first available technician.
After waiting I would say, somewhat prolonged, I ask for a replacement car since my car could not be returned to me on the day, the answer: "unfortunately we have no cars available, we talk about it next week".
Very nice the salon, I would say to the height of the brand, very kind to the reception but, customer service, is certainly not the strong point.
Disappointed.

Bad assistance, the seller is almost always unavailable, I was left without any information about the delivery of the car after months and months of waiting and delays. Service not up to par.

Without any organization, no employee of the Company had the badge, I found myself asking information from 2 customers before I found a very young salesman who looked at us in a way that does not put you at ease. Bad impression.

Beautiful dealership, also really efficient staff. Congratulations in particular to Mr. Granai, he followed me in all with the utmost professionalism.

I bought a car from them. Yvan followed me, a prepared, kind, nice and helpful salesman and, what is no small feat, he was quick in answering by telephone and email.

RECOMMENDED! GO TO HIM.

Beautiful day kind and helpful staff available for any need

A truly remarkable venue is dominated by a car workshop

Professional and very kind ... in the wait they also offer coffee!

Excellent showroom with numerous new and used vehicles. Staff available and prepared!

The best dealer I have visited, a seller came against me, listened to my requests and satisfied me. I took a Mercedes and I'm satisfied with it !!!

A welcoming showroom complete with bar and services.

What can I say ... impeccable! Kindness, availability, professionalism, transparency and clarity, are some of the adjectives that describe this dealership. I went here looking for a used one and unlike many other dealerships of the same house here is another planet. Only from the environment and from the presentation of used cars we can understand the difference. As the seller told us: the cars sell them all but what remains to the customer is the service that is offered and the memory that remains of the experience.
Single.

Huge dealership. Very beautifull. Showy. Where people work to quickly resolve customer requests. Well happy to have found the right place that will take care of my A45!

Really nice place. I found a really good consultant. Thanks Gianni !!!

Head office of the mecedes benz italia.filiale of milan qualified personnel..the manager responsible for acceptance mario orsenigo and a very efficient and prepared person i know him very well..and i guarantee you the maximum preparation and seriousness of all the technicians who work there indoor.

Quality and service worthy of the name. The structure also manages to guarantee its professionalism to all customers. Also noteworthy is the welcome provided by a trained staff that puts the customer at ease despite the solemnity of the structure. It is noted that the quality has its price

For those who love Mercedes Benz can not not come here to Merbag. And then the Mercedes museum an icing on the cake.

Bad experience, dealership to avoid carefully.
After being stranded, roadside assistance brought my car to them. Noting that there was nothing to do and that the car had to be demolished, when I decided not to buy another car from them, I was told: "Your car is here, you bring it Street". Despite my pleas, they didn't want to waste even the time to pick up the phone and call the breaker, a service I would obviously have been willing to pay for.
Their beautiful dealership is plastered with signs that praise customer satisfaction and excellent service ... Perhaps they are words that only apply to those who spend sums over 30,000 euros. Bah !!!!

The headquarters in Milan is a mega Mercedes-style building you can see all the new and used cars

IF you are looking for courtesy and availability, contact the sales person. De Simone Alessandro. IS THE N1 !!! I had a great time, I recommend it to anyone !!! Greetings from christianguarino

Lots of models
And great professionalism.
M.G.

Model dealer, all perfectly organized and efficient, courteous and prepared staff. The only drawback is the telephone switchboard, too many steps before being able to speak with a human being and not a recorded voice.

Long waits, impersonal and unfriendly service, do you a favor to listen to you

Professionalism, courtesy, availability, all set in a fantastic and architecturally scenographic showroom!
A warranty!
A special thanks to Samuel who, on a super crowded Saturday, managed not only to let me try 3 cars but to fully satisfy all my questions about it!

I currently own a Mercedes SLC 250 d with which I have traveled only 7500 km from May to today. I find it exciting, although perhaps it is too early to make a thoughtful judgment. Of course I found overall a clear improvement across the board referring to the same previous model but SLk 250d with which I had traveled many more km without problems.

nice place beautiful cars breathe a warm atmosphere ... I know many people who work there ... all courteous kind and helpful ... I feel almost at home

Very good organization for an endless space. Competence and kindness of all employees.

Very nice but they didn't solve the problem, I'll be back on Friday

Beautiful environment ... but long wait to deliver or pick up the car ...

Special thanks to the sales consultant Mr Milandri, very kind and very professional, a "commodity" rare nowadays.

The management and the owner company may change over time, but the quality and professionalism of the sales service linked in my case several times to the Smart brand remains a reference for seriousness, assistance in the sale and the certainty of managing the purchase better.
Always found answers to questions and managed to try guiding them completely to better evaluate both engines and different versions.
It is difficult to think of a better way to buy the Smart brand also for the immediate availability of models and the courtesy and product knowledge of the sales managers.
The fifth star does not arrive for not being able to get answers on questions to the spare parts warehouse on two technical specifications related to the new and old model of Smart several times, surely the manager was very busy managing other computer practices, but he was unable to satisfy my requests and forgot to say goodbye when I entered and left the spare parts warehouse, thanking politely.
If you are interested in evaluating a Smart proposal at best, I think it is extremely difficult to find yourself in a better place.
WELL DONE !!!!

Dealer with an interesting design and very kind and helpful staff; a special thanks to Mrs Loredana and Mr. Bertolotti. Fantastic.
See you soon.

Top seller Marco Oldani, always available, very attentive to customer needs !!

A modern, large and complete showroom of the whole range

It seems beautiful to enter the Vatican! Friendly and knowledgeable sellers