Young and dynamic team. Very clean premises. Lots of new and used models. The sellers are overwhelmed at the moment so better not to be in a hurry but at the same time it is due to the great success of the latest models of the brand.
Apart from the storekeeper, the rest has to be seen again for the workshop manager who is not up to the task for the Mercedes brand, fortunately we have Germany next door
I placed my trust in this garage for a bodywork shock on my car because I thought that at Mercedes we repair Mercedes seriously to contribute to the image of the brand, and to the satisfaction of its customers. Bad reasoning. It was a disaster, sloppy and originally non-conforming repair that Kroely presents without scruples.
Personal friendly and available. This changes Metz's concession!
Hello. My mistake. I wanted to put 5 stars. We were very well received. Friendly staff. Nothing to say for the moment. To quibble, it would require an air conditioning in the building where the cars are exposed (visit during a heat wave).
I phoned to report a PD on my class A of 2015. Anti-theft protection display enabled. In the anxiety of breaking down. A woman's response to the workshop I do not have time this week, when you will be in
breakdown assistance will take care of you
beautiful cars and people available to welcome you in very good conditions.
Absolutely not at the level of the brand it represents. Bad
A very welcoming garage is very warm a very pleasant atmosphere I am not in the garage sector but the road does not bother me the 5 stars are deserved the after sales service team are really very good thanks to Laure is Audrey
Very good concession to recommend.
Competent and very welcoming staff
Super nice mechanic
Especially Philippe.
Tip top as usual. Exceptional spare parts store service
.
Very bad experience today my wife is in this dealership to check the oil level of our old 2005 model c200 without an oil dipstick to check, we just send it ball we do not ask for the charity thank you to the team we will share this experience with those around us checking the oil level is not the first job of a garage?
Great dealer
And a team very friendly and very professional.
A friendly and attentive team is a full service I recommend.
Gone recently at the competition, I already regret! Very friendly sellers and irreproachable after-sales service. Hourly rate expensive, of course, but we know why! The next one will be a Mercedes again.
After 3 not very positive experiences, I decided to post a review on the dealership.
-The old salesmen are not very inclined to be interested in the young customers .. Result vehicle bought at Mercedes Germany ..
Quote for a revision ... They dare to put me a diesel injector cleaning for a petrol car which has only 30,000 kms ..
Quote for a revision once again ... After reflection I decide to go to the German Torpedo dealership ... I will be asked for only half the price .. The French quotation showed services which according to the maintenance protocol were only to do until the next revision ..
I therefore recommend going directly to Germany for your revisions, or vehicle purchase.
I do not know if it is a question of a desire on the part of the management to overcharge its customers or the incompetence of the people who work there .. But one thing is certain, I would never set foot there again .. All the more so that I hear similar stories around me ..
Go to Torpedo in Germany, they speak French very well and it is the workshop manager who receives you at his office from the estimate to the return of the vehicle and calls you to tell you if there are any unforeseen events. washed ...
Yours, Mercedes Forbach
Very good clean and pleasant consession followed by a coffee
If you want to buy a Mercedes and well .... have to go to a dealership
Excellent Garage!
Friendly and competent staff.
An address that I recommend ... premium service at the best price.
Very good sense of service. Friendly and professional team
Very disappointed, very badly received I am reproached for not having bought the vehicle at home.I bought my vehicle in the department 08 I moved into the 57 and it wedges, yet guaranteed thousand stars.
Basically you have to stay in the vehicle purchase department and vacation around the corner.
Result we come with a problem and we leave without answer with the same problem.
At the same time it is the only mercedes in the corner they can afford.On the way to lose customers for me more Mercedes even at Skoda the service is better.
KROELY no professionalism.
I do not understand where the good comments come from because in the other Mercedes dealers the services are much better.
Hello Alexandra,
My comment is not related to a diagnosis
thank you
Arrogant, incompetent ... exorbitant prices so as not to find the fault! I will never go back to this garage again ...
Appointment not registered, ask to replace two tires in addition new appointment for the next day
Very unpleasant welcome! Very rude secretary on the phone does not take the time to answer me correctly!
Very difficult access and very poorly lit concession
Badly informed, receiver unable to provide concrete answers.
Not professional at all.
Want to encourage the customer to spend his money and you are left misunderstood.
To avoid
Not competent bad management of the workshop very dissatisfied. The star does not shine !!!!!
It was only a minor revision, (service B), therefore not very difficult (Emptying + filter ...).
In any case, I was well received, well served, and they washed my car and vacuumed as a bonus.
Nothing to say except 5 stars!
Very good layout compared to the COVID-19. Dealer that I appreciate since my first visit.
Good reception, performance workshop meets expectations, to see a more serious repair
A little coffee before paying the bill would be welcome. So the 5th star could be added too
The change of the indicator was done by professionals + washed and cleaned the car the client that I am was satisfied
The car always arrives home cleaner than it leaves they don't know how to wash a car
Simple review B1 yet sloppy. Had to go back to the garage the next day to add oil because the level was barely at minimum. A shame !!! Impossible to make a long trip.
The staff are friendly but what you expect from a garage is above all thoroughness and all the more so when you know that Mercedes will not forgive me for the slightest maintenance gap.
Common point between a botched overhaul and a well done overhaul the price ... 624 euros for B1 maintenance on Mercedes GLE 25,000 km.
The pill is difficult to swallow for this result.
Welcoming, respectful and well organized staff. The only negative point is the cleaning of the vehicle.
Very good experience. Thank you to the salesperson who welcomed us very well, advised and spoiled our little girl.
Mercedes-Benz, Groupe Paul Kroely: A Leading Name in the Automotive Industry
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mercedes-forbach.fr
