Medtronic GmbH Review

I haven't been there yet .. but I have the 640g with Enlite sensor ..
I am satisfied with Medtronic itself ..
If I had an emergency, the hotline helped me.
The delivery of the sensors also works great.
However, I am not entirely satisfied with the pump ...
So rather with the accessories ..
The material is not very stable and the sensor, which is supposed to last 7 days, generally only lasts 5 days ...
After 5 days is always a critical point in time.
Then the pump says "Sensor updated" and then I already know, it will say "Change sensor" in a moment.
Most of the time, this is mostly at work, even when you don't need it.
Or the sensor suddenly thinks it doesn't have to blink anymore. And then you sit there in the evening or in the middle of the night or on Sundays or on vacation and don't know what to do ...
You are so spoiled by the technology ..
I got the pump because of shift work and the minder at Hypo ...
I think that's great about the pump.
She does what she should ..
Just the loading egg, the material for the sensor is also so cheap. Where I think wouldn't it be better with a battery or a charging option, like with a cell phone?

I have been waiting in vain for the new pump for months. So far I have not been able to reach anyone, either by phone or email. Even though I left my number several times, nobody ever called me back. I understand if there are bottlenecks in the delivery; however, what I don't understand is that no one from Medtronic is interested in talking to me about it. This has never happened to me at Roche ...

Very friendly and helpful service. Application, shipping, etc. worked really faster than I thought For that a big compliment Keep it up :)

Very, very bad. I'm actually fairly satisfied with the pump from Medtronic, especially because of the combination with the sensor, where Hypos stops insulin delivery. So the device works, but the German sales company in Meerbusch doesn't work at all. Awkward, unreliable, slow, unpunctual, arrogant and defective. I was sick of it! Too bad that a star is required.
I am now being supplied by a supplier from Dortmund and it is a dream. So if it should be Medtronic products: Never let Medtronic deliver it !!!!!!!

I would not even forgive half a star !!!! but unfortunately you have to give one otherwise you shouldn't post anything here Recipes were gone so often - you definitely wanted to get in touch --- I'm still waiting today --- Orders are not being delivered because they are not in stock (NO INFO to us) we had to ask again before anything happened !!! I was promised a call back today !!! I even left my cell phone number and ???? Nothing and nothing again !!!! This is about my 6 year old daughter !!! But Meerbusch is not that far away, on occasion you can explain to me in a personal conversation what it was that was tied to the phone for 2 hours today and still nobody is calling back !!!

After a lack of information about the availability of the sensors, they were quickly replenished. Technically absolute class.
The information regarding possible delivery bottlenecks could be passed on to customers more transparently.

I ordered a replacement pump by phone from Ms. Fischer on October 26th, 2020. It was delivered punctually at the agreed time today on October 29, 2020, a little earlier even, and even abroad under these corona conditions! Excellent and thank you very much!

If your life and those you love are worth your while, look for another company. The rest of the comments here and on the Internet testify to the poor quality and, above all, the catastrophic availability.

the customer advisors simply top

The sensors flop

The service is absolutely gray. Ordering the recipes takes longer than 3 weeks and you have to call every time afterwards! It is best to avoid this company, unfortunately you cannot give 0 stars

Live very well for 6 years with the pacemaker from Medtronic !! Thank you!!! Manfred Rohden 40670 Meerbusch

Have had the 670g since the end of November 5 sensors were defective and once the transmitter! I then called medtronic and everything was replaced without hesitation! You just have to be aware that there is more and more technology inside! I'm totally satisfied with the hotline and the help you get from people! Thank you
MfG k.s.

Feb.2019:
Insulin pump MiniMed 640G is great, also in combination with the Enlite CGM system. The service staff are always eager to help, but delivery bottlenecks are very scary.
Twice a year I run with my accessories into the void, because the delivery from the US has not arrived, or the delivery quantity was insufficient and the allocation for Germany has turned out to be too low.
Right now. Delivery should be shipped to me 8 days ago. Unfortunately, the camps in Germany are empty again and the replenishment comes only in 1-2 weeks. (Stars: * * *)

Supplement (Aug.2019): I've been struggling with my battery-eating pump for the last few weeks. Recently phoned with the support three weeks ago and let me "restart" by means of battery out and unloaded. After that I made a few more times myself. Yesterday once again phoned with the support, get today new pump. (Stars: * * * *)

I don't know what it looks like inside, but just like it outside. There is trash everywhere. Is the outside area the calling card of a house?

Meanwhile, it is just a disaster and a burden to be medtronic customer.
"Supply bottlenecks?" If I assure a supply then I have to plan accordingly and to carry out accordingly!
Just one example: I received only 8 packets of 12 prescribed packages of enlite glucose sensors for this year.
I do not even want to know what will be billed.
At least some time ago you got a message that a delivery will come later or not at all. That too is history. The delivery is simply suspended and the customer runs into the void or his stuff behind. But you can (yes) allow yourself as an exclusive provider.
The telephone service is an impertinence. Wait 20-30 minutes are the rule. At least one could vacuum, cook and then cover the roof again. Meanwhile, one does not even get on hold. Instead, you will be asked to call later, at any time.
I have been a client of medtronic since 2008 but if in
1 1/2 years, a new pump is requested, a lot still has to happen that this is again from medtronic.
The 2nd star's only because the service staff are usually very friendly and yes, nothing for it.
If you need support in controlling, distribution or management, I would be pleased to receive an invitation to a job interview.

The ONLY reason I'm a Medtronic customer is that, after consulting my diabetologist, the pumps from other manufacturers are not quite as sophisticated as those from Medtronic. I am currently using the 640G and for this pump there is practically the one star because it is OK.

Everything else is a disaster. For ages I have been able to dispose of almost half of the Sure-T Katherers that have been delivered because they have bent needles and are therefore unusable. I and my diabetes practice have reported this to Medtronic several times, and there was not even a reaction.

It's also a mess that delivery times fluctuate so much. Deliveries usually come after a few days, so that one adjusts to it and accordingly orders "tightly". And suddenly you sit on dry land for weeks and have to borrow material from the practice to ensure the insulin supply.

I had the meltdown in November. My pump at the time (7 series) suddenly failed and was no longer delivering insulin. It took Medtronic 2 weeks (!!!!!) to send me a replacement device. Impossible in my eyes.

It is felt that Medtronic has no understanding of, or any interest in, the problems and needs of diabetics.

As soon as the first pump from another manufacturer comes on the market that is also good, I will switch.

In addition, at least in my experience, the telephone customer support was unfriendly, cheeky and not helpful.

The customer service is unfriendly and long waiting times have already become standard.

The insulin pump is ok so far, meanwhile have the fifth ...
However, 2 had to be replaced due to defects.
The operation of the 640g is really good now.

For Enlite2, I can only say: An absolute disaster, starting with the quality of durability (duration of wear), on-time delivery to desolate service via hotline or regional account manager. The permanent supply pas and especially the excuses wg. sudden and unpredictable bottlenecks whenever the delivery date has arrived were hair-raising.
Competence false, but z. T. even targeted Luegen on the phone such. B. changed legal requirements.
The predicted 6 days has not reached a single sensor without any interference or false measurements.
Just ridiculous.
Replacement deliveries wg. recent, again sudden Lieferengpaessen for individual sensors lasted up to 8 weeks.
Finally gave up unnerved 6 weeks ago, although I was assured by the only really competent contact persons of Medtronic that with the Enlite 3 everything would be better ...

Now try my luck with Dexcom, but the reviews there can not expect anything good.
However, the sensors currently hold the promised 10 days, and that too with correct measurement data and not with nonsensical measurements as in the Enlite system.
American companies and technology just ...

New CGM and replacement of the defective pump with a new model now took a total of a year. Promises were not kept, poor communication, no direct contact person, callback requests and telephone agreements were not kept. Enlite sensors are primarily supplied to pregnant women.
For FURTHER, TOGETHER and loved ones (I love my family members not a customer) Greetings customers cannot buy anything.
We need a reliable partner to balance and alleviate our health deficit.
The catastrophic conditions should be eliminated as soon as possible.

Hi there,
I don't understand Medtronic's business management. In June I was told that the system (pump, sensor, CGM) would first be delivered to the presence cases. In August I asked if my diabetologist had sent Medtronic the documents as to whether they had arrived. I was informed that I would not need to send in any recipes, they would be thrown away anyway because there were too many requests at the moment !!! Is that possible ?? !! If I count among the presence cases due to a neurological illness, I have my neurologist and diabetologist again issue prescriptions and this time I have sent them directly to the health insurance company, which has approved the system for me. Called Medtronic again today, I am reminded that I can only send the prescription in January. Mail sent before January would go back to the sender. But how does a systematic processing work at Medtronic? Are the orders processed in mid-December, is "nothing to do" by January? Above all, the loop will be the same again.
The health insurance company, which apparently already noticed these difficulties, offered me the option of choosing another provider.
Dear Medtronic group: be careful if you continue to travel that, despite all the research and development you have carried out, you will not fail due to the bad, above all illogical processing of the orders, and you will go bankrupt yourself.
Kind regards
C. Paulsen

Very bad service. I've been waiting for complained sensors since May. Call back from the back office does not come. Despite acceptance. I have now returned the pump plus transmitter after the trial period. One was defiant and without understanding. Because the sensor is not working. Always showed me values of 162 and in reality I had 466. I asked for the address after I had one on the phone. There was a sticker with the address without a personal letter. At least one expects dear lady. ... attached to the complaint sticker. Not even that. Never again Medtronic. If you complain you get pampik on the phone.

Hello everybody,
I've never been talked into a bigger DRECK like the 640G me CGM. If you want to find out more, why only good advertising is being made for a bad product, please contact me on 0178/4 11 44 65. The system has several errors, but what does the sales representative say, on the one hand we can't change any lights and on the other hand he shows me how his wife can handle these errors / deficiencies. I can only say what kind of junk ..
even the hotline does not want to know anything about my comments regarding errors and simply does not answer.
As I said at the beginning, just filth, the system
Kind regards
Dirk Leeuwestein
P.S. I stand by what I say!

Software is not !!!!! User-friendly constantly error message! Unsafe because you have to be online without security !!! You get help on the phone, but no usable! Thanks for nothing!