Jana Diehl

Review of Medtronic GmbH

The ONLY reason I'm a Medtronic customer is that, ...

The ONLY reason I'm a Medtronic customer is that, after consulting my diabetologist, the pumps from other manufacturers are not quite as sophisticated as those from Medtronic. I am currently using the 640G and for this pump there is practically the one star because it is OK.

Everything else is a disaster. For ages I have been able to dispose of almost half of the Sure-T Katherers that have been delivered because they have bent needles and are therefore unusable. I and my diabetes practice have reported this to Medtronic several times, and there was not even a reaction.

It's also a mess that delivery times fluctuate so much. Deliveries usually come after a few days, so that one adjusts to it and accordingly orders "tightly". And suddenly you sit on dry land for weeks and have to borrow material from the practice to ensure the insulin supply.

I had the meltdown in November. My pump at the time (7 series) suddenly failed and was no longer delivering insulin. It took Medtronic 2 weeks (!!!!!) to send me a replacement device. Impossible in my eyes.

It is felt that Medtronic has no understanding of, or any interest in, the problems and needs of diabetics.

As soon as the first pump from another manufacturer comes on the market that is also good, I will switch.

In addition, at least in my experience, the telephone customer support was unfriendly, cheeky and not helpful.