Review of Medtronic GmbH

4 years ago

Hi there,

Hi there,
I don't understand Medtronic's business management. In June I was told that the system (pump, sensor, CGM) would first be delivered to the presence cases. In August I asked if my diabetologist had sent Medtronic the documents as to whether they had arrived. I was informed that I would not need to send in any recipes, they would be thrown away anyway because there were too many requests at the moment !!! Is that possible ?? !! If I count among the presence cases due to a neurological illness, I have my neurologist and diabetologist again issue prescriptions and this time I have sent them directly to the health insurance company, which has approved the system for me. Called Medtronic again today, I am reminded that I can only send the prescription in January. Mail sent before January would go back to the sender. But how does a systematic processing work at Medtronic? Are the orders processed in mid-December, is "nothing to do" by January? Above all, the loop will be the same again.
The health insurance company, which apparently already noticed these difficulties, offered me the option of choosing another provider.
Dear Medtronic group: be careful if you continue to travel that, despite all the research and development you have carried out, you will not fail due to the bad, above all illogical processing of the orders, and you will go bankrupt yourself.
Kind regards
C. Paulsen