MCSNet Review

We had excellent service on the phone with booking, follow up, and on the day of installation when the service tech was a bit behind and I wanted to confirm he was still coming. I left a message and they promptly called back and was very kind and apologized profusely about the delay. The installer, Earl, was the friendliest guy could ever meet. I went with MCSNet because we moved to a rural community and the Strathcona County tower map showed their tower closest to us, we have better internet service now than when we lived in Edmonton. Our home inspector also recommended them. Very happy with our decision.

UPDATE: Had it for over month now and it was worked perfect every day

Had it for a day now. Fast and reliable. Highly recommend

Paying for high speed but constantly have problems with the speed.

Excellent company fast internet, affordable, understandable when it comes to being late with payments overal it s an amazing company.

I have been dealing with MCS net for a few years now and have had nothing but great customer service...had an issue with line (installed by another company), MCS trouble shooted, monitored the line etc...ended up with service tech Scott coming out and replacing the line. Scott was awesome to deal with...would highly recommend this company...Ellen Thomas

Customer service is excellent, and it is the best rural provider.

Worst company I've ever had to deal with. Bad customer service they hung up on me twice. Haven't had there service for a month, and my bill is 310 and they can't explain why it's this much and are threatening to cut me off due to large bill that is suppose to be under 100 a month. I DO NOT RECOMMEND THIS COMPANY!!

Great rural internet provider. No down time and excellent service. Would recommend!

After 5 years of struggling and switching between 3 companies and every service imaginable including the "New smarthub. We finally made the switch to MCS and couldn't be happier. We are getting as high as 21 mbps download speed where all others could maybe get as high as 5mbps in our rural area.

Very pleased with the customer service. Would definitely recommend them as an Internet provider.

I switched over to MCSNet from a competitor company. This other company left me with doubts about rural internet services. Since signing on with mcsnet I am very satisfied with the internet connection as well as the customer service. I recommend MCSNET to everyone that is in their service area.

LOVE this business! Been with them for many years in rural Strathcona and other neighbors internet providers go down or they have issues but never ever have I had a problem with MCSNET. They are the best and I strongly recommend you use this company!

I just called MCS Net today to lower my package and take a look at my account and I didn't want to wait on hold too long so I was pleased to hear the option of leaving my information for a call back. Annette at MCS Net called me back within a few minutes and she was wonderful! She offered me multiple options and even encouraged me to save money a few different ways; I was well informed and extremely satisfied with her customer service.
They also contacted us to come and set up a better connection with a taller tower in our area! All in all, this is a wonderful company and would recommend them to my friends and family!
Thank You MCS Net.

Caitlin Pfaeffli

I love this internet. I've never ever had a problem they could not fix. They are understanding and very loyal to there costumers I would never change I give this a 20 stars cause I can only pick 5 but 20 is what I would rate it thanks mcsnet your awsome

The only internet provider that could get service at my house.

Thanks for getting the internet up and running so quickly today after last night's storm. You guys are the best - always!

Love me a company that internet doesn't work when it's relatively cloudy out. Also love how horrid their customer service is.

MCSNet has been wonderful and amazing. After moving from southern Alberta and having Telus, 2 years ago I switched and enjoy how awesome their customer service is and how amazing they are to work with when any issues occur, I even opened a second connection with them!! Thanks a ton MCSNet, keep up the great work!!

Great Reliable Service, I highly recommend this Company as your new Internet service provider!

Had telus for years high speed was 1.5 mps most of the time o.64 mps, watch the download blue circle spinning for hours of my life. finally neighbor got fed up and got mcsnet , excellent he said so I did the same and installer (Kevin) very friendly and good at what hes does great guy and service, so far so good, installer followed all covid 19 protocal and social distancing was in place. speed know is 24.5 mps

Mcsnet is absolutely terrible. The company, the service, and the customer service are all abysmal. If you pay for the highest service they have ($100 a month for 25 mbps) your connection will cut out 3-5 times a day. If you try to contact them about the connection, they will tell you over and over that it is on your end. They will say "its all green on our end it has to be you". even though you know it isnt. you wont get farther than that. If you try to run a speedtest, they have software in place that tells the hardware to ramp up your speeds so everything looks fine and dandy for the speed test.
All in all save yourself the headache and the annoyance of dealing with this terribly managed company and sign with someone else.

I have been with mcsnet for 5 years and have had excellent service. Today I dealt with a young man named Cameron who was most helpful and professional. I would and have recommended mcsnet to others

fantastic service provided at install knowledable, friendly & polite service provided today thank you
Bev.

Great customer care; strong, reliable Internet signal; knowledgeable and helpful tech support. I have recommended to friends and family.

I like the fact that they are a local company. When I phone for information or tech support I don t get a over seas call center. They always good to deal with over the phone. Any service issues we ve had have been dealt with quickly. It would be nice to see faster speeds and unlimited data. I m sure it ll come one day. For now it leaps and bonds better then what we had available in rual areas in the past.

Mcsnet is the worst, if you have a choice don't choose them. I recently moved but had no choice but to stay with them. I was on a two year contract with two months left. Rather than let me keep my contract they required me to buy out my contract, pay a disconnection fee, and pay a reconnection fee at the new place or sign another 2 year contract. Plus their prices are ridiculous, in part because they really have no competition. Can't wait for Shaw or telus to go rural and put them out of business. Talk about robbery. Run far far away from them, anyone else has to be better.

I have been an MSCNet customer from the first day it was obtainable in my area. My experience has been generally positive with only the occasional outing, all of which have been quickly responded to. It is not as fast as ADSL or cable, but it offers enough speed for streaming online games and web surfing.

Constant connection issues, whole days without wifi connection. Call to complain and they basically tell you it s your own problem with the router they ve sold you. I pay $200 a month for minimal service and garbage customer service.

In my past 5 years of bad costumer service with many different internet company's, I can say that MCSNet is by far the best not only in speed,connectivity, and price but also in costumer care! Glad to have discovered them and will continue to get all my connectivity needs through them.

We've had MCSNet for over 3 years now. We're on the Advanced package at 6mb and 100Gb. It's consistently in that 5mb/s range when I do speed tests and has stayed up quite solid through lots of different weather. We're almost exactly 6 miles from the tower.
So it's not the fastest at 6mb but for the price I'm very happy with the service. There's been the odd time that Netflix will do some buffering but in general there's no issue with consistent streaming.
They just added a free 50Gb/month bonus to our account as a loyalty reward which was a great surprise. A little more Netflix will be in order now!
And this is not a 'fake review'. lol

MCSNet has been great! Recently they sent a service technician out to improve our signal without even me asking! Now that's great customer service!

Great service! Annette is wonderful, took great care care of our service.

Very poor customer service. Not willing to help out customers in the least, would rather trick you into upgrading your account and are not willing to drop it back to the normal account setting unless you call on the specific date to have it dropped. Technical service was helpful when you call, but if you are looking for good customer service look elsewhere!!

Mcs net is great service ...i recommended it to family members and we all enjoy the service thank you ..

Max speeds of 3mbps download which renders it unusable for even browsing the web. They refuse to do anything about it and always resort to blaming it on my router, which I've upgraded out of pocket multiple times upon their request. Unbelievably terrible service and customer support. Their business model is milking all the unhappy customers with outrageous rates without even thinking to upgrade infrastructure to sustain such large quantities of traffic. Also, all the fake positive reviews on here are almost as big of a joke as the service they provide.

They are so very friendly over the phone and always help with any situation I may have. Decent response time for fixes too!

We have been with MCSNET going on two years and i cant give them a higher recommendation for anyone that lives in a rural neighbourhood. I have not dealt with their staff often but they were always friendly and helpful. Switch to these guys if you live in the country, it will be the best decision you make.

Mcsnet is a great Internet provider with top notch customer service.

I have been a customer of mcsnet for over 6 months now and am beyond happy with the service.
I moved from spruce grove to a rural community in which I was switching from telus optik to MCSNet.
Without exaggeration, I have not noticed a difference in the product!
We run online gaming, Netflix, YouTube, Apple Music streaming, and social media usage and have had no issues with speed.
When I ve called in to their customer service line I was met with professionalism and kindness and fast service.
Would recommend their product and service to all.

Mcs net is very great service.when i call for information they make sure all my questions are answered an understand (not like talking to a robot)I have 5 children plus me an my husband on the wifi an we have multiple devices signed on.it dont lag even when it goes into a limited state its still good internet.i would dedinetly recommend their service to anyone.thanks mcs net,
Bridgette Mealey

Been with them for about three months, been great! Lots of internet packages to choose from. The landline you can bring the box to mexico or (anywhere) plug in and use the phone on your plan. Ask them about this cool feature. Good prices.
I'm happy!!

Being a long time customer, I have had nothing but good experiences. On the extremely rare times that I had problems with the internet, customer service was always excellent. I am very pleased with MCSnets product.

i was away from alberta for a week in vancouver to see my family and come back home and they had taken the satalight with not telling me at all, and i had no internet to tell my family that i got home safely and they were mad becouse they did that becouse i was late 2day payment and they did not inform me that of what happen and mcsnet did not get me any info why they did not phone me and taking me to bank to say they want money

Great service greater connection and speed. Highly recommend

I have been receiving service from MCSnet since about 2008. During that time their product has continued to improve both in reliability and speed.

There are still occasional service issues that usually appear related to weather events, but these are quickly resolved after a call to the 24 hour service department.

More expensive option for internet in the sherwood Park area. Works fine when it works. Otherwise look forward to a high bill, intermittent service, and hearing the words "it's a tower down again, we don't know when it'll be fixed" enjoy paying the same price you pay for cable and internet 3 streets over where shaw and telus cover.

Been with them for 7 years and every year their improving their service. When first started it couldn't even run netflix but with the install of new towers around the cold lake area I can now run Netfix no problems with all 4 kids on their devices. Plus they keep adding more GB to my plan. Great compay.

I have had MCSNet for over 2years and it was worked great in a rural area. I have never had issues with the wireless internet and the customer service is friendly and helpful.

great service! amazing connection with all devices in my household! highly recommend. :)

Internet shouldn't stop working if it's too cloudy out. Plus, the price is way too high for what they give you.

WOW, the billing agent is ZERO help, you call for clarity and all you get is a brick wall. I don't have to call them for anything thank goodness, and the one time I do...lets just say I had to take myself to a happy place to calm myself LOL!

Working great for the location. Streaming Netflix no problem

Aboutsoulty they worst internet provider in all of Canada the service is terrible cant stand up to a little 10 kmph breeze from the wind if youre looking for a internet provider do not choose Mcsnet Use Telus its worth the money and the time

Over priced and crappy service, every time the wind blows the service goes out and don t even try to get service if there are leaves on the trees around your house. Worst internet company we ve ever had to deal with.

Very happy with the service running multi devices without any glitches

This company has the worst customer service ever. Have been trying to get upgrade done since the beginning of may . No one communicates between each other and am told different things from different people, Waited for appointment since may and then it was cancelled with no call after taking time off to be home. Promised many things and nothing carried through. They won't let you talk to some one in athority claiming they can look after it. Very frustrating. Still waiting for call

The frustration with MCSNet is the same as all other rural providers, in that what they advertise they don't provide. I pay for a 20Mbps service, and on a good night it's 6 to 7, and a bad night less. They don't feel any need to provide the advertised speed, and we don't have any better options.

MCSNet has provided a good product and excellent service. Local "live" help on the phone and the field tech is awesome too. Thanl you!AA

I love this place they are so nice and funny, the wifi is so good, they even give you cheep prices.

Great Service! Going on 4 years with MCSnet didn't ever have a problem. Highly recommend them.

No internet half of the time. can't even Watch a movie!

Worst service I ve ever experienced! On hold for 1/2 an hour, no message just music. The internet service they provide is pathetic! On & off like a light switch! Would be nice if a person could get someone on the phone to report poor service!

Pleased with MCSnet's service. Been a customer for 8 years now, as a high bandwidth user. Service is always friendly and professional. Connectivity is very good most of the time.

Never had a problem with MCSnet . Love this company .

I have been with MCSNet for almost 4 years, I m happy to have found them. Living in rural Alberta, finding an internet company with a reliable fast internet connection that has the options to provide my family with multiple devices for streaming and gaming is tough to find. I switched from the competitor to MCSNet and haven t been happier. I have had my mother and brother switch over as well. I do highly recommend and encourage everyone looking for a great internet company that is reasonably priced has many options for speedy connections to suit your needs with amazing fast friendly customer service.

Ramona Soosay

If you live in rural lakeland, and can get CCL, do it. I'm pretty sure that MCSNet routes their traffic to Mars first and their tech support and customer service reps are from the Andromeda Galaxy, as they do not understand basic communication skills or human emotions. Worst ISP I have ever had.

Absolutely fantastic!!!
We live in the boonies and have perfect speed
And the installation went very smooth and fast it's simply the best way to go if you need fast rural internet.

Hold on to your wallet. They over charge for sub par service with limits. Fee's hidden in ever corner of the contract. Deactivation fee's disconnection fee's, and if you ever have an issue and wish to take it up. the people in tech support are great ONLY because they are an outside organization. Billing department was very rude and even hung up on me once. And to top it all off they are the only provider in certain areas of Alberta like mannville. So they figure they can get away with what ever they please. I would strong recommend using any other company these people don't deserve your business.

Satellite is always needing maintenance and internet will slow down drastically when there is even a slight breeze, never mind a snow storm. Can t ever have more than 3 devices on the internet at the same time. And never get notices when a tower goes down (which is very often). Do not recommend

I have been with mcs net for years. We love the service! If there ever is an issue, it is rectified promptly by their friendly staff!!

Couldn't be happier, as far as wireless rural internet goes these guys are the best. Our installer was punctual, diligent and personable; plus the internet speed actually exceeds what is advertised.

I have been living in rural Alberta for the last 5 years and before mcs net we had decided to try colorimetric! For 3 years that was an awful, painfully cringing experience. We decided to get out of that early and try mcs net and I will tell you we have not been more satisfied with a company in all aspects! MCS net is by far the superior internet provider for rural Alberta. Anytime we have had issues they have gone above and beyond whether it be technical
Issues which might I add are rare, or when we need to make a payment arrangement they always work with us.. I would recommend MCS net to anyone in rural Alberta looking for an internet provider!

I switched a while ago and now getting faster and higher downloads with larger data package (4X Larger) than my previous provider could ever offer. Very satisfied and pleased with MCS. My only regret is I didn t switch to them sooner.

Haven't had 1 single problem since mine was installed over a year ago.

Great services and customer service 24/7. Especially for rural areas

After years of so called high speed internet from Telus 1Mbyte if I was lucky I finally decided to switch to a rural high speed provider. I did some research and decided that MSCNet met all my criterion. After a quick phone call which was vey informative I picked a package and an installer came out and fitted the hardware and got me going. WOW what a difference, I was immediately impressed with the speed and was able to discontinue BellexpressVu and sign on for 2 streaming services. So real high speed coupled with streaming and I'm nearly $100 per month better off. Thank you MSCNet. PS Before retiring I was a service manager for a major international electronics company and your installation team where 1st class.

Poor customer service. Would not fix connection when not working ended up having to do my own repair. Instal poorly done no lightning arrestor installed, no silicone or duct seal put around cable coming into building. Cable ran very sloppy and poorly fastened.

Best rural internet provider!

I've been with MCSNET for 11yrs, anytime you need support they are there 24hrs a day to help you resolve the issue knowledgeable and friendly staff I recommend this internet provider to anyone who needs high speed internet.......

Scott, our installer, was excellent. He was very helpful and prompt. Showed us around the website and had some good advice to optimize our experience.

-Len Cross

I had a gentleman come out to my new rural home to install my internet connection today...i believe his name was Earl...
Needless to say he was super friendly and extremely genuine and kind to my restless boys. He explained everything he was doing to them and was great about giving me options for my router. After the installation, he took his time to help set up my account, change my wireless password, and explain how to navigate the website and billing cycles. After such a stressful move this past weekend....it was really nice to have him help get us up and running! (Which means I don't have to watch Happy Feet for the eleventh time!)
Absolutely thrilled with the service I had today!!!

The installer Scott came out today he was great with answering questions and did a great job with the installation he didn t give up on finding the best tower for our location I am so happy so far with my experience with mcsnet
Thanks again Scott for a great job

This is a great business always very helpful and on time. The employees are nice and very quick.

Horrid customer service and a horrid internet service. Won't assist a customer who doesn't have internet service that works and won't provide any compensation.

Can't believe all the bad reviews. I have had MCS internet for over 5 years and I have never been let down. You people are forgetting this is rural Alberta. Its was not that long ago dial up was our only option out here. That was 33Kbps on a very good day. MCS internet gave an option for those us that had nothing. Is their service absolutely perfect, no. How can it be, its glorified WiFi signal and with longer usage periods thanks to Netflix people are using it more then ever now.
Those of you saying you pay for 20Mbps that is simple not true you don't pay for speed. I have never heard of a wireless company that guarantees speeds.
When I do have issues its really nice to be able to talk to Canadians that seem eager to fix what ever issue that I am having. I wish i could say the same about those other big companies.

I love the high speed internet ,and It doesn't give us any problems at all. Thanks MCS net "We love YOU"!!

Installer was very friendly and patient in explaining everything about the install. Good internet speeds. Very positive experience.

Bad enough I'm debating going without internet. I have fought with MCSNET technical support for year and have never reached a solution aside from me having to pay to put up a tower and "it may help". Technical support is unwilling to help just the usual, run a speed test, reset you router. They blamed my router for several months (wich was brand new) so $250 later i have a new router and they says its my router once again. I assure them thats not the case and they say I will received a phone call from teir two technical support the following day, and after several days of hearing this i still have not received a phone call so unless I do I guess ill be looking for a new provider i have already maxed out my cell phone data plann to make up for the shortcoming of having mcs net internet but I still pay over $100/month for internet I can't use Mcs net makes dial-up look good

mcsnet is amazing they did a great job the internet is great have had not one issue . the gentlemen that came to instal was very friendly !

Great service, prompt help when calling and have yet to loose service. Would recommend if living in any rural area. No one else had service reception in our area and we tried them all. Thank you

We are super happy with the service we get, it s extremely better, faster and cheaper than the other competitor in our area!!!

We used MCSNet for 8 years for both internet and phone while in rural but just recently moved back to town and switched to Telus. MCSNet was very fast, super reliable, and perfect for country living. Easy to get support and clear answers whenever we asked. Switched because of fiber in town and have had nothing but issues and hours and hours on phone waiting for support :(. Missing MCSNet service support and reliability everyday.
Comm'on MCSNet, get fiber in town and everyone will switch :).

Great ISP, great customer service. Been a loyal customer for years, and don t see that changing.