Terrible service. After waiting for a hour to see a sales person we checked with the desk. They found our name but never assigned a sales person. Not much on service. We will pick up a Class C elsewhere. Oh, there store prices where crazy high.
Had the experience of meetng a very sweet lady by the name of Ms Danita she had the most pleasant attitude, wasn't pressuring use about the purchase just was happy she could assits us with looking at different "house on wheels" as I would say when it comes time to purchase my RV I would be coming back to McGeorges RV thanks for all the help Ms Danita Burch.
Robert Petry was great. He listened to what we were looking for in a camper and our need. Found us exactly what we were wanting within our price range. Thank you.
McGeorge s was a great place to shop for our camper they have wonderful personnel to work with who are so helpful, friendly and knowledgeable.
We ate new to the RV world. Robbie Lyons great to work with. He answered all our questions and showed up options to help decide what would be the best choice for our family.
Robert Petry was great to work with. We recommend him to anyone in search of a RV.
We've been looking at RVs for almost a year and found the best selection here by far...and, I love their accessories department! Go see Cindy Harris...she's someone you can trust and who will work to get the best fit for your family and your budget!
I had excellent interactions with Robert Petry and Elizabeth Valencia. Robert not only sold us a classic Montana fifth wheel, he also held my hand for two months while I moved from North Carolina to Virginia and had the RV delivered. Elizabeth walked me through the store and shared her experiences as another fifth wheel owner as I purchased necessary equipment As a new RV owner, I have been constantly reassured by Robert who volunteered himself as a future resource. I can't thank either one of them enough!
Drew Mason, our sales rep, was great. He knew how to present great options without being too pushy.
Cindy Harris was awesome to work with...a great gal. She
even came to the house to give us our paperwork. She definitely is a dedicated employee that treats her job as if she owns the place. She is super awesome.
We had a very favorable experience. Our salesperson, Darraugh was fantastic, very helpful, cordial and knowledgeable. Tim, the Business Manager was very though and knowledgeable. We would not hesitate to recommend!
Took my father down here to look around for RV s because he s been interested in one for a while. Our sales lady, Cindy was kind, patient and caring. She was a big help with helping dad find what he wanted and he ended up finding something that he will be happy with for a long time. I m taking him back down in a couple of days to pick it up and he s excited to start getting out and enjoying life. Tim, I believe was his name, was the finance guy who was also a real nice guy, also helped out and made it a great experience for Dad. The manager was great as well and met dad where he was wanting to be with the price. Overall, it was a great experience and they took care of my dad. Thank you so much!
Our salesperson, Memo Mendez was polite, knowledgeable (about features and manufacturer differences in RV's) and listened to our questions thoughtfully. In other words, he didn't waste our time and was not pushy or disinterested.
I HIGHLY RECOMMEND you ask for him.
Mark Johansson is the best, very knowledgeable about RVs. Mark met us at the door told him we where just trying to figure out what we wanted. He asked us what we were looking for, went to the front desk came back with a list off we went. Mark was very pleasant and helpful even though we told him we where just looking. After the third RV he showed us we fell in love , it was a new 2017 that had been sitting on the lot awhile when he told me the price I said let's go sign the papers . Overall everyone was very pleasant and professional. Thanks Mark for all your help .
Our saleswoman and finance team was very good to deal with. Upon pickup, there were items missing from the camper as well as broken items. I was told they would order the items and I could pick up once received. It is now over a month later and cannot get ahold of anyone to even talk to about the parts. I get transferred to parts then they transfer me to service then get send to someone else, then another person and so on and still no answer on parts. It s the endless phone circle. First time camping found other items not working or broken and I m afraid to bring in for service because who knows if I will receive answers or will ever get it back. My suggestion when anyone purchases a camper don t leave the lot till all items are in place and fixed before leaving!!!!! This is getting ridiculous! It s a shame because our sales experience was fine. At pick up time not so much!!!!!
Had a wonderful experience purchasing our first RV. Our salesman Donnie Appich was very patient, listened, not pushy to a make sale, and answered our questions to best of his ability. Management was friendly and professional in negotiating price. Highly recommend McGeorge to purchase a RV.
Very friendly and helpful staff, a large inventory of vehicles, and great prices. Also, the financial aspects were well organized and proceeded quickly and efficiently.
Special thanks to Rob Petry who really hustled and looked out for my special requests. He made it a great buying experience.
I purchased a 5th wheel from McGeogre/Camping World. Their management, finance department, sales team, and customer service team, Will do everything to srew you over. I would recommend going to your own bank for financing If they wanted to charge me in a 8.9% I went through my own bank and got 3.2%. To this day still having issues with them fixing everything. The customer service will put you on hold for over 30 minutes and promise that I'll call you back. You will have to follow well put them on a daily basis. If you request to talk to their general manager he is not at work that day. Hands down the worst experience I've ever had and this rollercoaster ride still isn't over.
Very friendly atmosphere, the GM Tammy truly looked out for me...Salesman Cody was like talking to a younger brother....I bought my used RV in Cash , they stated "As Is" and I encountered a costly necessary repair 5 days later....I did reach out to see if I could of gotten some assistance but unfortunately got no reply....So "As Is" really means "As Is" ...no animosity though
I spoke with Mark Johansson on the phone and discussed what my wife and I were looking for. We drove almost 100 miles to see a Rockwood Roo. When we arrived, the camper was all set up for a walk-through. We got a good deal and a great sales experience. We made the purchase and rang the bell in the lobby. We were treated well by everyone there. We will be back!
Even though this was an internet sale, Cynthia Harris went above and beyond to make our out of state purchase pleasurable and memorable. She is an asset to your company!!!
Alex was awesome...answered all questions and showed us exactly what we wanted to learn about for first time campers
Robert Petry deserves a 9 and takes time with you and is a very good salesman
Alexis was absolutely amazing. Answered all of my questions accordingly and was extremely friendly and kind.
We went to pick up our travel trailer yesterday after it had been winterized. Chrissy, the service manager, took the time to answer numerous questions we had as we are new to RVing. As we were preparing to hitch up and hit the road, we ran into a little hiccup with our hitch. Chrissy and a service tech, Nick, saved the day! They went way above and beyond and took the time to help us out. Nick figured out the issue and got us safely on the road. Top notch customer service is hard to find these days, but Chrissy & Nick know what it s all about! They definitely left a lasting impression and we will for sure return for our service needs. Thank you both!!
Great selection, as well a wonderful salesman, Madison, who had outstanding customer service and greeted us soon as we walked in. He knew exactly what we were looking for and was very helpful with explaining to us what any sort of extras would look like cost wise!
Bought our 1st RV today, Austin Haynes has been more than patient as I know with my numerous questions have driven him nuts. The sales manager Mark has been amazing who took the time to explain everything to us. Definitely very satisfied with the process
Great place to buy a Camper of any size or style. Also great for supplies, parts, and service. Ask for Keith if you're buying an RV! He's patient, professional, and knowledgeable!
Our experience with you have always been very favorable. Everyone from the sales personnel to the service department are knowledgeable, friendly and very helpful. They even got our camper ready in a very short time. Thank you!!!
Customer Service is terrible! Once you have a deal/pay them they no longer are interested in hearing from you NOR do they contact you to see if you are happy. So glad we now have National Indoor RV Center close by for service and any NEW motor-home sale that we might be interested in.
Purchased an RV from them, less than a year later went to TRADE IT IN, THEY WANTED TO GIVE ME HALF OF WHAT WAS PAID FOR IT. NOT A GREAT PLACE TO DO BUSINESS WITH.
Hot water heater broke got me in and out in an hour.
Great place !! Alexis has great customer service , definitely answered all the questions I had !!!
Walked in wanting to look at travel trailers 25ft or less and learn about the floor plan options bit was told I needed to provide personal info such as personal address and other info. I informed the saleperson I simply wanted to see trailers and was told that due to covid I needed to provide info. Walked out immediately. Waste of time, and I drove in from NoVa (95 miles) just to view trailers.
C
Great selection of RVs. Great staff and good timing led us to purchase a 5th wheel here.
We decided to trade in our small 17ft trailer for something with a little more room. Devin is the sales rep that we are working with. We were able to handle most of the transaction via internet and phone. When we arrived at McGeorges we were able to see what we picked out. Devin is great - very personable, answered all our questions and very easy to work with. The whole process has been stress free and we really appreciated all his help. I would highly recommend Devin to anyone wanting to purchase an RV. He is very laid back, professional and a joy to talk too! The management and financial team were great as well. They all had a long day and by the end of it they were still pleasurable to work with. Thank you - we can't wait until Tuesday arrives to pick-up our new Cougar 22 RBS!!
Great salesman Jud. No pressure to look. Good information
I worked with Robert Petry on a trade-in and purchase of a new RV the end of last year. Wonderful experience! Robert worked really hard to help me get what I wanted at the price I needed. The vehicle was at another location and he was able to get it to Richmond, and the prep, delivery, walk-through, and trade all went like clockwork. Very smooth and pleasant purchase experience. Robert went beyond my expectations with excellent communication, quick reply to questions, and then arranging everything to be convenient and efficient on delivery. I would gladly work with him again on an RV purchase. Thank you, Robert! Well done!
I walked into the store and the first person to greet me was a young lady by the name of Apryl! From the time I walked in, to the time I checked out of McGeorge's, Apryl was very friendly and helpful! I enjoyed my experience and it was all thanks to Apryl!
I m guessing that the hostess was having a bad day today because she was rude from the point we walked in. In fact we were there only long enough to be told, through her chin strap that they were taking the pandemic seriously and we needed to wait for a salesperson in order to walk through.
Worst experience I have ever had. Don't waste your time. My husband and I have visited several RV retail stores. We have really been trying to make an educated descission on such a large purchase and NEVER have I ever left feeling the way I did today. The store a seemed to have a pretty big selection however the sales person Keith was too busy trying to prequalify us before he was willing to help. Although there were several brands to chose from, and some we have never heard of, he didn't seem like he felt like showing us. We wanted to make sure we knew all our options but I literally felt like we were bothering him. Not really sure if he was prejudging us or if it was because it was close to closing time. Had zero motivation to show is any model. Sorry To have bothered you Keith. I mean geez. When we left, I tried calling to speak to a supervisor and of course no one was available to speak to me. I have to say it doesn't surprise me. No worries, we will take our purchase else where.
Bought our first camper from them and Robbie was our sales associate. Awesome dude and awesome service!
We came in on a hot Saturday afternoon 7/15/17. We had been on the website and felt that it was worth the 2 & 1/2 hour drive from Lynchburg. You had several models on the website that interested us. Unfortunately, I told our salesman that we were shopping and doing our homework and wasn't buying today but soon. We looked at only 5 campers. One of them really caught our attention. You have a used, rear living room travel trailer at $11,900. We were very interested in this unit. The salesman went to get a jump box so he could extend the slideout for us to see it. Not sure if it was the slideout or the jump box but, when the slideout didn't come out, the salesman made NO effort to get it out for us. Instead, he tried to push a bunkhouse on us that we liked but, we don't want or need bunks. We left very disapointed that we couldn't see the camper that we really liked. We may have actually bought that unit as we really liked that unit. We told the salesman how much we liked it and would really like to see it open. He made NO attempt to get this unit open and sold. Unfortunately, we will now continue our search elsewhere. Not impressed with this particular salesman. I will not name him as I feel no need to blast him but, he may have cost you a sale.
I was looking to buy an RV but was not sure which one and Johana Labarca was amazing! She helped me find the perfect one!
I called the other day and spoke with a young lady named Alexis. She was extremely knowledgeable , as I had a lot of questions and concerns about my different options with this being my first time venturing into purchasing an RV. She was very well spoken and had a great customer service attitude.
They should have stayed more a family store then big box.
Phillip Sanger was great. We came in with another couple to trade in our RV's and he spent hours with us getting exactly what we wanted. He has been very helpful and we appreciate that. We also liked the fact the he knew his stuff and answered any questions we had . Thanks for the wonderful job in getting both of us couples in New RV's! Keep up the great work.
Unable to get my RV looked at until September isn't reasonable service. Hire more employees to do service.
RIP offs never.go put a big RIP in my floor and said it was.there when I dropped it off. Fought with manager over phone was very rude to me when I drove the next day to discuss the mess they made they told me the manager was fired. Prob because how rude he was to people. Still I came home with a ruined floor but refused to let.them every touch my camper again they wouldn't reimburse me they wanted to fix it .
For free but I refused .
Everyone at the dealership was friendly and helpful from sales through delivery, finance and mechanics each person we interacted with was professional and helpful. I will always be grateful to Brenton for finding our trailer in your inventory!
Our sales man, Stephen was great! He have us exactly what we were looking for and was super nice and not pressuring at all.
WE ARE ASKING THAT PEOPLE READ OUR STORY, WE ARE DESPERATE, WE ARE IN DEBT, AND IN AN APARTMENT BECAUSE OF THIS R.V.
PLEASE DON'T BUY ANY R.V.'S FROM MCGEORGE'S UNTIL THEY WORK IT OUT WITH THE LOOKE FAMILY AND HELP THE VETS LIKE THEY SAY THEY WILL WHAT IS A HAND SHAKE WE WANT THEM TO TAKE THE R.V. BACK, AND GIVE US BACK OUR DOWN PAYMENT OF $5, 000. AND TAKE THE LOAN, FOR A LEMON R.V. THAT WAS BRAND NEW.
IT WAS A 2015 CROSSROADS ELEVATION, MODEL 38BY TERRIEL ATHEY WAS OUR SALES PERSON, LET'S JUST SAY A PERSON'S WORD IS EVERYTHING IN TEXAS, AND STILL SENDS US BUSINESS CARDS KNOWING WE CAN'T EVEN USE OUR R.V. SINCE DAY ONE. THEN THERE IS BO HURST, HE WILL NOT RETURN OUR PHONE CALLS, AND KNEW THE R.V. WAS A LEMON. THE DAY WE PICKED IT UP WAS 11/2015 AND THE MASTER BEDROOM WOULD NOT PULL OUT, AND THE BED WAS CRACKED, THEN THE ISLAND WOULD DENT THE KITCHEN DOOR, WE SPOKE TO BO HURST AND TERRIEL ATHEY, RIGHT AWAY, THEY REFERRED US TO THE SERVICE DEPARTMENT, YEA, A WAYNE LOVING, AND JIM SCHRIER, THE SERVICE ADVISER WHO TOLD US THAT EVERYTHING WOULD BE FIXED, A WEEK LATER WE CAME BACK, THE WALL WHERE THE COUCHES STILL HAD A DENT IN IT, THE ISLAND STILL DENTED THE REFRIGERATOR, AND THE BED STILL WOULD NOT PULL OUT RIGHT, WE THEN WE WERE TOLD BY WAYNE LOVING AND THE GENERAL MANAGER, NAT AMBROSE, THAT EVERYTHING IS UNDER WARRANTY, AND THAT THEIR SERVICE TEAM WAS THREE MONTH BEHIND, YEA, THEN WE ASKED TO TAKE THE R.V. BACK, TOLD WE BOUGHT IT AND OUR PROBLEM, AND WE COULD GET IT FIXED IN TEXAS, AND THEY GAVE US THEIR WORD, THEY WOULD NEVER SET UP A VETERAN AND THEY CARE ABOUT THERE VETERANS. YEA, WE HAD TO TAKE THE R.V. AND THEIR WORD, AS I SAID WE WERE GOING TO STAY IN THE R.V. IN TEXAS UNTIL WE COULD FIND A HOUSE, WE GOT DOWN THE ROAD, IT RAINED THE R.V LEAKED, THE CARPETS SOAKED, THEN THE MASTER BED, WOULD NOT PULL OUT AT ALL, THE ENGINE JUST ROARED, WE THEN STARTED MAKING MORE PHONE CALLS, NO ONE WOULD RESPOND, THEN WE CALLED TO GET THE R.V. UNDER THE MANUFACTURES WARRANTY AND GET THIS WAIT FOR IT, THE ONLY PLACE WE COULD GO TO GET THE R.V. FIXED WAS IN CLEVELAND TEXAS, WHO IS UNDER THE WARRANTY TO FIX THE R.V. THE OTHERS ARE NOT, DUE TO A LAW THAT IT WOULD VOID OUT THE WARRANTY, OR A THIRD PARTY WHO IS NOT CERTIFIED, IN THE MOTOR, THE SCHWINTEK LIPPERT. WHICH NOT ONE DEALOR WANTS TO TOUCH, THEN TODAY WHEN MY HUSBAND CALLS THE BANK TO HAVE THE BANK TAKE THE R.V. BRAND NEW MIND YOU, BACK,THE OTHER THING SINCE I AM MARRIED TO MY HUSBAND THIS EFFECTS OUR CREDIT, I HAVE CALLED ATTORNEY AFTER ATTORNEY, ABOUT THIS PROBLEM NO ONE SEEMS TO WANT TO HELP, SO I HAVE TURNED TO THIS, I DON'T HAVE MONEY TO SUE, OR NO OF A WARRANTY ATTORNEY WHO WOULD TAKE MY CASE. SO I AM APPEALING TO THE INTERNET, AND FAMILY AND FRIENDS, ME AND MY HUSBAND ARE BOTH VETERANS, AND MY HUSBAND HAD NO PROBLEM DEFENDING HIS COUNTRY BUT I DON'T THINK THEY SHOULD GET AWAY WITH THIS, HOPEFULLY, SOMEONE READS THIS AND HELPS US. I AM DESPERATE IF THE R.V. IS REPOSED IT AFFECTS OUR CREDIT WHICH IS OUTSTANDING, WE CAN'T USE THE R.V. BECAUSE IT WILL BE IN THE SHOP FOR A WHILE GETTING EVERYTHING FIXED. WE WILL NEVERY BUY ANOTHER R.V. THAT IS FOR SURE. AND IF ANY OF YOU DO, HAVE THEM TAKE THE R.V. OUT, THROW WATER ON THE TOP, AND SEE IF IT LEAKS, OURS DID, AND DO A MUCH THROUGH JOB THEN WE DID, HAVE THAT THING TAKEN OUT AND INSPECTED, I KNOW THIS SOUNDS CRAZY BUT PLEASE DON'T DO BUSINESS WITH THEM UNTIL THEY SHOW A GOOD FAITH EFFORT TO HELP MY FAMILY. SINCERELY THE LOOKE I AM ALSO ASKING THAT ANY NEWS MEDIA THAT SEES THIS STORY TO CONTACT THE LOOKE FAMILY ON FACEBOOK AND PUBLISH OUR STORY, THIS SHOULD NEVER HAPPEN TO MILITARY FAMILIES OR VETERANS, SINCERELY THE LOOKE S
When we first walked in we were greeted by friendly and courteous staff. Our salesman was knowledgeable and showed us a number of campers before we decided on the one that was right for us. They helped guide us every step of the way through insurance, financing and towing needs. We appreciate all of the great support we received.
Barbara and Danny Kesner
Keith Desmond was great - spectacular customer service AND he was able to get us to the price point that we needed to make the camper of our dreams a reality. Kudos and thanks so much for making today a great day for our family!
Great customer service here. I worked with Guilimo and happened to have my son with me during the tour. He took his time with us and showed us 3 different units and was able to get me great deals on the one I was going to choose. The rest of the staff was very helpful as well. Such a great environment and really made the buying experience less of a hassle. I would definitely and have recommended to my friends and family.
Mark Johansson was amazing to work with. He kept us laughing while teaching us everything we needed to know about the camper buying process. We love our camper and can t wait to use it at horse shows! Thanks McGeorge for an awesome experience!
If you're lucky enough to be approved for the company of a salesperson, you might be allowed to look inside 2-3 campers in order to make your decision on whether or not to give this dealership quarter to half million dollars for helping YOU, the customer!! Since when did customers become so unimportant that these businesses are doing us, the customer, a favor lol!!
I was in today and Dustin was my Sales Rep. He was very knowledgeable and helped me make an informed purchase decision. Great customer service and I highly recommend McGeorge s RV A Camping World Company.
Staff is helpful and pleasant. The purchase and instruction session went well. Prices for necessities can be steep without the Good Sam membership. It would have been helpful to know about all of the necessities needed before purchasing, because those are unexpected cost for a first time buyer who is trying to stay within a certain budget. The store walk thru was helpful, but a mention that you will be adding aproximately $500 or more to your bill for necessities should be mentioned. Also, since trailers have to be inspected yearly as well, that should be mentioned to first time buyers. My experience as a first time buyer was fair. As of now, I don't feel that I'm missing too much more info that would be helpful. I feel prepared enough for a good start. I suggest to first time buyers that you research RV's/trailers, watch YouTube videos on the what you are interested in, and ask lots of questions before purchasing one.
I can't comment on the service dept haven't need them yet. I was aware of those reviews and some issues a family member had several years ago. I went there to buy my new travel trailer because they were the only dealer that had the model I wanted. I was very pleased with the deal I got and the exceptional service I got from my sales person Lyn. I was also very impressed with the team that prepped and did the walk-through on my new trailer.
In August 2019, I purchased a 23MK Forrest River Grey Wolf trailer from McGeorge's RV (an Camping World RV sales and service dealership). The purchase of the trailer went very well, it was after that the nightmare began. We brought the unit home to PA and used it once over a weekend in the fall of 2019. We immediately found that the p-trap under the kitchen sink was improperly installed after it had leaked and soaked everything under the sink I bought replacement parts to temporarily fix the problem until I could contact the dealership. After that, the unit went into inside, climate controlled storage until May of 2020. When we brought the unit out, we found that the electric fireplace and microwave were not working. We also discovered several other discrepancies. The inside window trim rings were ALL over tightened, the kickplate for the kitchen sink cabinet had swelled due to the previous plumbing leak, the shelf in the bathroom cabinet had collapsed due to the lack of supporting screws, there was a 1/2" gap between the kitchen window trim ring and the wall. there are 2 chrome wheels on one side and 2 black powder coated wheels on the other side and the there was a crease in the slide out trim due to overtightening of the screws. After further inspection, I founded that the furnace ducts were not connected to the furnace and metal / wood debris in all the hidden compartments.
I attempted to contact the general manager and the Salesman who sold us the unit and left several messages to call me back, with no response. I contacted the Service Department where I dealt with rude and unresponsive staff.
I finally contacted Camping World Corporate Offices who put me in touch with a Warranty Mediator. All of my concerns were relayed to her and it was agreed that I would return my unit to the Harrisburg, PA Camping World for the warranty work. I was Scheduled to bring the unit in at 2PM on June 26, 2020. I arrived on time, expecting that the service department would be ready for me. My assigned service writer seemed uninterested, unaware of why I was there and was unable to locate the paperwork for my unit. I was obviously upset and asked to speak to the Service Manager. The Service Manager was rude und argumentative. I finally got the unit checked in.
I was in contact with the mediator at least once a week, getting the same answer each time, " They are waiting on parts." Finally, in the beginning of September, I told the mediator that I had to have the unit back as I was renting my house and moving to Virginia and would be living in my trailer for an extended period of time. I was told I could pick up the unit and when the parts came in they could ship them to a local Camping World where the repair items would be addressed.
When I picked up the unit, it was in worse shape then when I picked it up. I had asked that the plumbing under the sink be replaced with OEM parts. When I checked, it was over the counter parts and the drain wasn't even connected. The repairs to the bathroom cabinet was sub standard and the unit was filthy with sawdust and metal shavings. Instead of just replacing the slide out trim piece, they used silicone caulking that appeared as if a 2 year old had done the work. The gasket around the slide out was also damaged. As I pointed the additional deficiencies to the service manager, he became rude and in so many words, called me a liar. I took the unit home as it appeared I was not going to get any satisfaction.
I have been in contact with the mediator on a weekly basis, up until a few weeks ago. I have given up and repaired several of the issues myself. I have been told that many of the parts have still not arrived and it's now almost been 5 months.
I will NEVER Deal with or purchase ANYTHING from Camping World EVER again. DO NOT believe their slogan from the CEO, "If you're not happy, I'm not Happy." It's a lie. I haven't been happy since I began dealing with Camping World over a year ago.
Lied to by everyone I dealt with except Dave in finance. Worst service dept. I've ever dealt with in any industry. The "set up" dept. is bigger joke than service dept. if that's believable. Won't go back for anything
Alexis was very knowledgeable and helped me find exactly what I needed. The process was a breeze and will definitely be a customer for life.
Thanks Keith you where an awesome salesman . you made buying the awesome rv that Ann and I bought one of the most in joy full experience that one can have. Very professional thanks again. Keith.
We walked into this business and found what we were looking for within minutes very accommodating and knowledgable Staff with experiences. I will recommend this establishment to others.
Do not buy an RV from Mc George RV in Ashland!. We purchased a new RV from them last May 2019. The sales process was fine, but several small things were not properly fixed within our brand new RV that we asked during the purchase process when we picked it up. we just tried to fix them.
Since then, the wheel fell off on one of our trips and the entire axle had to be replaced. This was a high quality, brand new 18' travel trailer. We had the proper towing vehicle and paid for additional tow bar and anything having to do with anything safety related, along with mega extended warranties and all else they try to sell.
Fortunately, Gander RV in Thornburg, took care of the issue with great service. We had a special trip planned, and Gander was able to complete that major repair within short term so we could do so.
Mc George in Ashland, was not able to even get our camper in for repairs for at least 2 months out, and then we didn't trust their service. Many bad reviews, so do your homework.
Drive a little north, and consider Gander RV for sales and service. Also, General RV has also set up a new sales and service location in Ashland.
Had a amazing experience. Drew mason did a amazing job very knowledgeable he did everything to find me exactly what I wanted.
So my husband and I had been contemplating getting an RV for years! When we went down to McGeorges, we met an awesome sales guy Doug Wheeler who took us around and showed us some of the most awesome RVs we had ever seen. He was so knowledgeable and so helpful, he got us into exactly what we wanted! We are so in love with our Georgetown! We have already gone on our first trip and can t wait to takeoff again. All of the staff at McGeorge s are amazing! Highly recommend!!! #goseedougwheeler
Mark is amazing! Go see him and he ll take care of you. Phenomenal service and highly recommended!
Alexis was great with every question I needed answered. Very professional and respectful!!! Thank you so much Alexis
This place is not a good place to buy an RV. It was very misleading on a motorhome . I drove 4 hrs to be really disapointed. Sales associate was fast talking . But what was supposed to be such a great deal is not. Was suppose to be clean, honestly should go to scrap. Tires are bad, rv smelled really bad, was told it had 2 slides only had 1 exterior was in terriable shap. Not impressed at all.
Have only been able to deal over the phone with McGeorge's so far, but they've been extremely helpful in lining up business and acquiring accessories needed. Will post later after the conclusion of business.
Your website was very informative and helped me decide to visit your dealership. Everybody was just great and I was very pleased the way they helped me make the decision to purchase my Rv. Everybody went the extra mile to make me happy. Thanks again your dealership is fantastic.
My wife, two kids and my two nephews (all ages 10-12) stopped in today to look at new RVs. We currently have a 26 foot motorhome. We are looking to upgrade it within the next few years and like to stop by dealerships to see what s new, stay abreast of prices and determine exactly what we want in our next RV. I told the sales rep (his name began with the letter M) that we have a motorhome but are not currently in the market for a new one and that we were just there to look. While he did show us 2 RVs after I asked twice if he would show some to us, he seemed very reluctant and moderately dismissive of our interests (and used language like ok, I ll show you one more after showing us only 2...and only b/c my wife asked to see one similar to a model she had driven and liked earlier this year). My wife and I were unhappy with this experience and will not return as a result.
I also spoke to several people at the service counter regarding filling my RV with LP. All of them were knowledgeable, friendly and very helpful.
Just traded in my 2018 Bounder 34s for a 2020 Jayco Seneca. The salesman Jade Stamm exceptionally professional, very personable and knowledgeable. Also got to meet with the Jayco rep Jaime Moreno who answered all my technical questions. My hat's off to McGeorges RV! I'll post another review on Thursday after I take delivery.
This place is a joke I will never buy from this place again. I will not recommend this place to anyone. They will lie to you once they get your money.
On 21 December, we went to the Camping World store at this location to order parts for our RV. We were told the parts would be in the Tuesday before Christmas, but didn't arrive until the Friday after New Years. With the holidays going on I would normally cut people slack, but not this time. Between the day they were supposed to arrive and the day they did, I had a couple of phone calls with them. Each time, it took around 10 minutes for them to track down the order, and each time they promised a new delivery date. Finally, on January 2 they promised they'd be there on the 4th. We suspect that is when they actually placed the order. When we went to pick up the parts, they had ordered the wrong item. Needless to say we got our money back and ordered what we needed for a lot less money. Save your time and gas, order your parts elsewhere.
Alexis was very knowledgeable and helped me out alot with what I needed and made the whole process very easy. Strongly recommend her.
I was contacted the other day by the maintenance department. I was informed that the service center was being shut down until further notice due to high volume and my April appointment was now cancelled. I initially made an appointment for RV warranty work in January for a March service date. The day before I was to bring my RV in, I was contacted and told to reschedule due to high volume. It was rescheduled for April. Now, after making 2 service appointments they tell me they are closed. Im sure glad I let the finance folks con me into purchasing the extended warranty! What good is it now if I cant use it? I was told when I purchased the camper how easy it was to bring it in for repairs. Please do your research before buying your camper here. I didn't, and know I am paying for it. I will be going in later this week to cancel my warranty. I will be going to General RV when I purchase my next RV.
Our salesman (Dana) was terrible and our first experience with service has been ridiculous. They've had our camper for more than five weeks, and haven't touched it. This is after we had our appointment set for two months before we brought it in. They also seriously mismanaged our warranty repairs, which led to the repairs not being covered by Jayco. Sadly, this is the only sizable RV retailer and service business anywhere near us, so either we deal with them or we drive two hours.
Great and easy experience! Can't wait to have my new fifth wheel delivered!
Brenton did a good job of selecting units to show us. He listened to what we wanted and stayed within those boundaries. Very good salesman.
Good morning
Whoever this go to this is a good place to get a RV don t listen to this people I was there yesterday the ppl is nice I was thinking about getting my son to work here during the summer
Simply outstanding,Robert and the staff went the extra step for me and my wife,we love our camper,thanks again Robert Petry #A number 1 salesperson
Taz came out to Americamp, after normal business hours to provide additional instructions regarding my concerns over the braking system. This was above and beyond my expectations. Thanks!!!
As soon as we walked through the door Jade was there to greet us! He showed us around the lot and was very knowledgeable on all of the campers and manufacturers. There was lots to choose from so we looked at some of them 3 or 4 times, which Jade showed a lot of patience with us. We never felt rushed or obligated to buy anything today. Whether you already know what you re looking for or you just want to explore around and look at every camper, make sure you as for Jade!
Oh my goodness the friendly staff makes us feel like we are family, they are always ready to help us solve our problems. We bought a camper from "Doc" Holiday and are happy with everything, we had our 3 dogs with us each time and they welcomed them, which made us really at ease.
Thanks guys!
Not impress at all. I got schedule for walk thru at 1pm, i was seen at 6pm, left at about 8pm. No excuse but rv wasnt ready, so why you schedule me then, no one could answer me. Rv is missing some stock options, loke loft ladder, patio deck ladder, some bed pins, so i have to go back and claim them. The Rv walk through is very weak and they dont explain anything or how to use the important stuff, like water waste, etc. They just show you locations and you havento figure it out. Really had a bad experience with them when bought my unit. I hope the service and warranty is better than the sale. You tube is the way to go to learn some good info about the rv.
Stephen was excellent! He took a great deal of time showing us several campers. He was knowledgeable, friendly and we highly recommend him.
The sales person Mark was great. Very nice, and followed up with us the day we picked up our new toy hauler even though he was on vacation. The gentleman that walked us through the camper was great. Gave us a lot of good information on how everything worked. The person who walked us through the store was nice and so was the finance person. After we got home we realized the toy hauler was a little tight for our Harley s so we called and asked if we could trade up a model. We knew we would lose money but wanted to know what that would be. I had to call twice to get someone on the phone. The receptionist sounded like I was irritating her by calling. The General or Sales Manager I spoke with told me we should have measured first. He told me to speak with my husband and make an educated decision. I told him we would be able to make an educated decision if we knew the dollar amount we were talking about. He said he would call me back - that was 5 days ago and I ve never heard back. We will make it work, but when we decide to trade in and go bigger, we will probably go elsewhere
Visited this location last month with my husband on our way back to Texas to check out what they had. Rose was our salesperson and she was amazing! We had visited a few dealerships prior and out of everyone we talked to, she was the most down to earth, professional person. We will be visiting again in the summer and can't wait to purchase our 5th wheel from her.
Charles was wonderful, as was Bill, who went over every inch of the trailer. We would recommend to our friends and we will come back when we are ready to upgrade.
I went there, I was greeted right away. The receptionist was friendly and was very helpful. The salesperson was polite, courteous, and very patient. The service of McGeorge s personal was better than I could ve expected.
Went to look at Vilano's. Cindy took time to show us those and other trailers with floor plans we might like even though it was closing time.
