McCrea Nissan Review

Best car buying experience in Humboldt, went in a year later and he still remembered my name!

Bought a Nissan Pathfinder it was a great experience

Jesse is exceptional in costumer service and technicians were professional.

I ve purchased my last 3 vehicles from McCrea. I have always gotten above and beyond excellent service. Thank you David Jones for the great job of putting me in the right vehicle.

Steve was outstanding, I cannot express how grateful I am to the way he cared for me and searching for my new car! Thank you Steve!!!

Very nice staff and a clean, attractive service department, showroom, and car lot. Thank you for the excellent service!

My new car needed a routine care. I loved the way they came right to us and had the car sent to have tires rotated then oil change and etc. Also it was really fast to get done. We had our dog and went for a walk, then came back for about 15 minutes when they called us it was ready. Thanks so much to the service department.

Zero stars if I could. Approached bearded salesman in a bit of a rush as it was raining and the guy literally grunted a "I'm busy" in the most hostile way possible. Wow. Lost all interest in the vehicles I was interested in. Don't bother with the fake excuses. Looking elsewhere.

I took my car here for a recall. I get a call saying I need a new serpentine belt that I shouldn't even drive away, it's unsafe. Because it was my first time hearing of this part I asked again what the belt was as my Boyfriend was asking me what part they were telling me I need as he can do a lot of stuff himself. Well the man on the phone told me and I directly quote "NO BELT NO GO". I have been aware of how sexist the mechanics industry is but damn, I couldn't say another word to this man so I handed my boyfriend my phone. I was also quoted like $380 to change my belt, had it done at a different place for $60. I'm sure this place has great service when you buy your car there but they were very rude about the free recall service. When I went to pick up the car the man didn't talk or look at me he only interacted with the men I brought with me. Horrible service that makes me scared and anxious to go back in. I may drive to Redding if I need more recall work done. I have never been treated so rude in my life. I'll never buy another car here due to this experience

Courteous staff. Fast and efficient service. Very accommodating.

Thank you McCrea Nissan as well. Sorry I was driving and only gave you stars, but now I can write more. Your staff and service was excellent, organized, professional and speedy. Everyone there did a great job and I am extremely happy with your service.

McCrea Nissan were so great to work with!!! They worked past their service hours to get our key coded when we lost the key to our rental vehicle. Thank you so much for your friendly and diligent service to help to get us back on the road.

Always friendly and able to help with whatever you may need.

The employees were really nice, funny, and very informative.

Went in with an appointment and out with in an hour. Price was reasonable.

My go to guys make me feel like I am important to them.

A good local buisnees in Eureka with Nissans galore. My son got a durable Versa there!

I don't have a problem with Mccrea Nissan at all but I have a realty big problem with Nissan. I purchased a used Leaf with a 10 year,100,000 mile warranty for the batteries a few years ago. The mileage of the vehicle was quite high but with the warranty this did not bother me. We were told that Nissan changed their warranty policy reducing it to 60000 miles. Is this even legal? Our vehicle is over 60000 miles and the batteries need replacing. Nissan won't replace them under warranty. I know that the CEO of Nissan was under criminal investigation for insider trading and other activities and is no longer with the company. WE LOVE this vehicle but now it has a range of about 37 miles. We would like new batteries and unless they are replaced we will NEVER buy a Nissan again. How do we know to trust them? I would love to have the new CEO of Nissan to read this response. In my book, customer satisfaction is number one.

Prices were high, but their vehicles are about the best from the dealerships in Eureka. If your are looking for a second hand, there is the place to go. Brand new vehicles were nice also.

The best! Great experience every time I'm in there - professional, helpful, honest, knowlegeable, and everyone is really friendly. Don't hesitate to give them your business.

Very one is super helpful. Even if they are super busy they all work together to get things done in a timely manner.

Excellent Sales and Service. Completely satisfied with our recent automotive purchase and previous Vehicles.

Staff goes above and beyond the standard customer service. I cannot thank them enough for all the hard work they do from the sales staff to the service staff they deserve an award for excellence in customer service.

I am a little bit disappointed, recently bought a car from them and their customer service was great Charlie the sales man was a very nice and polite guy, but after I got the car within a week, started having issues with some cosmetic things that they were probable fixed to make the car look in great shape, I called them and made the appointment to get it fixed nobody told me that I had to talk to Matt I guess he s the manager of the dealer, they send me home the day of the appointment saying that Matt will call me back within an hour and never called, later I called them he was no where to be found and they promise he will called me back and nothing, I called the next day and he was off and they transfer me to his voice mail, I left a voicemail and nothing for two day, i called on Monday and He was not very nice and say that there was not much he can do about my car since it was a used car 5 years old (my car is a 2015) and cars go bad with the time, and he will try to fix one thing out of 3 things wrong with my car, am paying so much money and I know that getting a loan is extra money but still, $23,000 was the price for the car before taxes and all that extra money, and they won t fix it for me, I will never do business with them again, I hope nobody else has the bad experience to deal with them like that

I was unsure of what I wanted and unsure I wanted anything at all! By the time I let I was in a brand new vehicle with a huge smile back on my face! I did not arrive with the best attitude and the folks here turned it right around! Thanks Mccrea!

Both of my daughters and I bought 2020 Nissan s within two months of each other. I have been a customer of McCrea since 1983. This is the best team in the business!!!! I Recommend them to everyone! They stand behind their vehicles and their service is comparable to none!!!!
Customer for life!!!!

Matt helped me to get my brand new Kicks! He was very kind and genuine. We chatted for a while about life while they ran the finance numbers. I m very grateful for the whole experience and my brand new car!

I had brakes done, both front and rear, and an oil change.

Great service, attentive. Comfortable customer lounge with better coffee than starbucks!

Mccrea Nissan is a local dealership that takes pride in what they do. They are willing to work with the customers. The service writers are a couple amazing guys that will work with you. The techs there are highly trained. Know that your Nissan or Subaru is well taken care of at this dealership.

Always excellent work at a reasonable price. They won t do unnecessary work. Best auto repair shop I ve found.

Went there looking for camper shell for my truck. They stock Lear. Not their fault, but lear is the most expensive camper top. The salesperson was very informational. Probably should have offered me the best deal upfront. After getting three other quotes from other truck shell companies, I call back to talk to him more in detail about why his was so expensive. He offered me $100 off of his original quote. I tried not to laugh and I force myself not to hang up on him. I just thought it was kind of bogus. It felt more like he was trying to sell me a car rather than a truck shell. Lear did offer one or two accessories that I had my eye on still not worth the money. I guess if you're trying to show people that you have money yeah buy Lear. I don't hold it against this dealership for having to go by the rules that Lear sets out for them. I just had the feeling this guy wasn't being completely honest with me or upfront or cared whether or not he made a sale.

Asked for a 100k mile checkup for my Titan pickup and man behind counter laughingly said "You mean 100k dollar checkup."
I was completely ignored thereafter.

Always a pleasure to do business with McCrea Nissan. My daughters car had some recall work needing to be done and they got us an appointment in a timely manner and had it done very quick so she was not without a car very long. All employees are very kind and easy to deal with.

This is the best lot I have ever had the pleasure of coming across. They do everything in their power to get you what you want or better. If I could exceed five stars I would. I'm very grateful to everyone who works here and especially to my salesman JP he is totally wonderful and listened\cared about all of my needs. I somehow left the lot with a 2019 Nissan kick. Love these guys I'll be back in the future.

The service "MASTERS" at McCrea Nissan are simply the best and most professional auto repair service department I have ever experienced. Seriously, Nissan ...and Subaru should send somebody down to this shop and learn how it should be done and then train every other service department after them.

It was great. When I asked how long it would take was told 45 to 60 minutes, got called 40 minutes later, everything that needed to be done was done. Staff was also very friendly.

I brought my Frontier in for a headlight repair. The technicians discovered it didn't need a complete switch, just needed some parts repaired. Got it fixed at a fourth of the cost of the estimate. Thank you!

Everyone was extremely helpful and did everything they could to make my situation better. Jesse in the service dept. was amazing.

Want to give a huge thank you to our salesperson Charlie Alvord from Mccrea Nissan in Eureka Ca, i had trouble registering and connecting up the Nissan Connect and Charlie went above and beyond to help us get this sorted out. I would recommend Mccrea Nissan for your next new or used car purchase, they all were extremely friendly and helpful

McCrea Nissan has excellent service department Jess the service manager is outstanding with customer satisfaction

Very friendly sales staff, Grey, and the finance officer, Drew, was very helpful.

Bought my car at a great price and it is super sweet. A 2015 ALTIMA and it is just a good car. Thanks for all your hard work.

My first "Covid" visit. They honored a coupon I had planned to use just as the Shelter In Place order came out. The coupon had expired and I was very thankful that they honored it. The staff took special measures to provide safety due to the virus and still made me feel as comfortable as I have always felt at Nissan in the past.

OUR SALESMAN WAS SAGE AND HE WAS GREAT. EASY TO TALK TO. HE LISTENED TO OUR NEEDS AND GOT ME IN THE CAR I WANTED. THANKKKKKKKKKKK YOU :)

Staff are professional. Excellent customer service.

I have heard that not all Nissan dealerships are great. I am so glad my Nissan dealership and service center are so wonderful.

I am a returning Nissan customer, I knew I wanted another Nissan because of the top safety features that has been proven to me by the previous accident I was involved in my Sentra. Grey Higginson was my Sales person, he was absolutely amazing, knowledgeable, kind and very good at his job. He answered all of my questions confidently and with no doubt, I knew I was making the right decision coming back to Nissan because of the top notch cars and employees.
After 4 hours I finally decided on the Altima, Grey made that decision very easy for me as he helped with my check list, easy car buying experience thanks to Grey and Nissan, thank you!

The service was great and quick. I was a little disappointed because last time you washed my car.

The really tall manager is the best! I think his name is Matt. Simply the best!!!

The staff were all fast and extremely helpful and attentive.

I had an amazing experience with all of the employees. Miguel Martinez has a wonderful outgoing attitude and I would recommend his services to anyone buying a car from Mccrea! Just a well as Drew Duncan and David Jones. They both were very sweet and very helpful with getting me the best deal on my car.

Service department is the best I have ever worked with, they have been extremely helpful with an older Subaru Forester, clean, knowledgeable, great customer service, and follow up.

Making a large purchase like a car is nerve wracking and stressful. Ken Gordon, Matt Jones and Mr. Niskey all made my experience amazing. I felt listened to, understood and taken care of. Their collective professionalism was topped only by their ability to be personable...real. I would 100% recommend anyone I care about to go see Ken or Matt at McCrea Nissan, especially a nervous buyer like myself. Thank you for having such a great group of people.
Most Sincerely, Katrina Drefke

Everyone was nice and helped me with all the questions I had!

Steve was my car sales man. He was excellent with his customer service. Very polite and answered all my questions regarding the vehicle I was interested in.

I really appreciate the friendly service and support from the folks at McCrea, they are always willing to go the extra mile for me and my impressive impreza.

I came in to get my 2019 Nissan Sentra refinanced. The process took a bit longer, because there was something wrong with the system. I was impressed that five employees took a crack at it to get my paperwork processed! It didn't work, but they gave me a loan car so I could return later. Everyone was nice and helpful, and there was a lot of teamwork involved. It was nice to witness. Simon, the man who helped me refinance my car, was pretty great. He embodied going "above and beyond" to treat me as a valued customer. McCrea Nissan has some great employees, and I want to be very clear about that! I appreciate the whole staff.

Great people, great service.

Update, still great service.

Always looking out for my best interests. Always clear and easy to communicate with.

I have dealt with multiple different dealerships and McCrea is by far the best out there. Jesse in the service department is my go to for any repairs needed on my Titan and he never lets me down. Thank you to the sales and service department, you guys are awesome!!

Sage and Simon worked very hard to help me find my dream car, with not so good credit and upside down loan on my car. They are absolutely amazing and will be singing their praises to everyone I know.

Straight shooters! Rob in parts is exceptionally helpful. Great to have such a reliable dealership in eureka, thanks!

Everyone was extremely nice and helpful. Everything was clean and I felt very confident in being there. I was recommended by a friend to go there and I am so happy she let me know they were good people.

Nissan Motor in Eureka, California is a joke. The disrespect I've encountered from that place is enough to never want to buy a vehicle from them ever again.
I put 9 grand down when I first got a vehicle that was $23,000 from them.
I also bought a extended 3 year warranty on the car. Anytime I asked for anything to be worked on they made it a hassle.
One of there workers tried to tell me that he nor anyone else in the body shop has to work on my car or give it an oil change because I wasn't pleased with the service on a last visit And had left a bad review. To me that's very unprofessional. I'm the buyer you're supposed to make things right and fix my car. He told me to take down my old review or they wouldn't work on my car. What kinda B.S is that?
I'll drive to the city next time I purchase another vehicle.

BEWARE CUSTOMERS , if you buy a used 2015 Jeep Cherokee Limited beige in color from this dealership of the following: 1)preowned by a criminal that is wanted in Denton Texas 2)the car was stolen & driven to California by a female accomplice 3) the title to this car is a fraud & was illegally obtained by a signature forgery of the additional owner of this car. 4)There is an ongoing investigation regarding this car & if you buy this car you will unknowingly become a part of this investigation. The criminal & his female accomplice live in Crescent City, California & drove 100 miles to this dealership to unload this vehicle trying to avoid prosecution. We have alerted this dealership of the above but obviously since they sold this criminal & his accomplice another vehicle & made a sale that was what was important to them.

Salesman was very friendly & helpful throughout the entire process. Whenever it s ime for a trade in he s the person is prefer... Thanks

Super cool people I deliver here and everyone is just knowledgeable and genuine... They sale and fix vehicles

The whole experience was excellent. Matt Jones was great to work with. Not a fan of most car salesmen but Matt was great.

I couldn't be happier with the purchase of my Nissan Rogue! Matt Jones assisted me in every step of the way and I very much appreciated all of help in such a big investment. Thank You McCrea, I will be making sure to visit for my service needs & refer anytime I can. Sincerely, Brianna Sylvers

They went above and beyond to help me with my situation.

Once again, great service and great price for the dollar!

Fast friendly service as always, valuable and trustworthy

Amazing service, they were able to get me in and out very quickly! They were very helpful and transparent which i truly appreciated. Thank you guys!