Massage Envy - San Francisco Review

Very disappointing its like they dont have a professional massage technique at all

Massage Envy is the worst franchise. I requested to cancel my account in July. Until now (december) they keep debiting my account for membership. Why would you do that? Their manager was supposed to call to clear this up. That person hasn t either. I love the work by the masseuses here. It is the best. But ME is so bad in maintaining the accounting. I would get an appointment with my masseuse if he worked elsewhere.

No professional. We booked a massage 1 week ago and we planed our return journey on this massage date. We heard 15 minutes their cancellation policy. And when we came : sorry we don't recorded the massage, we are sorry and that's all ! No solution try to found, no indemnity about our taxi or about what we loose on our time. We are sorry and go for it.
It's not enough

Scheduled an appointment while I was in town for a week. Got a confirmation number and was told everything was all set. Showed up and discovered that my appointment was for the following week. Receptionist told me that a manager would contact me to discuss what had happened. Never revived a phone call, not even to apologize.

Will be canceling my membership and will take my business to local shops.

Nice facility but very rushed through an extremely expensive massage. KEEP IN MIND that even if you have a Massage Envy membership elsewhere, San Francisco will charge an additional 40 dollars to get your monthly massage here (the only other city that does this is New York). I remain very disenchanted by this surprise.

Low quality massages. Terrible customer support. I definitely regret signing up.

Lots of good therapists on staff, always easy to get an appointment.

Amazing. Sara was the best! I strongly advise the 90min with her.

Not cheap but pretty good once you find the right massage therapist!

Just OK - efficiency and good price/value, but massage was totally mechanic, soulless and executed sloppily. Liked convenience of location and booking process, but wd not come back

The place was peaceful and tranquil. My masseuse was great, she set relaxing tone yet and checked throughout the massage that I was ok with the pressure. I would definitely go back!

I have been a massage envy member for about 2 years now. I have been to several different Massage Envy's but THIS location is where I have experienced my best customer service interactions AND best massage/facial... by far.

Janesta was knowledgeable and sweet. She asked me all the right questions as a new customer about my skin and concerns. I am writing this review the morning after and my skin is absolutely glowing.

Mike executed a phenomenal massage. The perfect pressure was used and he reminded me throughout the session to breath me tensions away.

Javier at the front desk was amazing. He helped me through the details to coordinate this visit so that I could have my services straight off my flight from Washington, DC.

Jaclyn was also very helpful. If I ever move to San Fran, she will be my first call to make this my home location.

Thank you all!

I love my therapist, both past and present. Very courteous front desk people.

I attempted to schedule an appointment and as a member was informed it would be a $40 surcharge because of the location. I always get a 90 minute Swedish massage and pay the difference which has always been $25. So they charge a surcharge on the surcharge. That's just nuts! Very disappointed.

I signed up for a package and they charged me the wrong price in the wrong state. I called to cancel within in the 30 days and several times after and no one would respond. I emailed corporate they said they contacted the owner - it was 3 months of calling and emailing till I received a call. Mike the owner said he was on vacation, couldn't do anything, and there were ME's in my location. He said he was trying to achieve middle ground but, offered no solution and said that I have a year long contract. I would not recommend doing business with Massage Envy - especially this location. The absolute worst customer service I have ever experienced in my life. Extremely poor business etiquette.

I never been, this was my first time here and came spontaneously. I must say, I had a great experience. I was met by Javier in the front. Great guy, very customer oriented and helpful. It was my first time so 1hr long session was $80. If you become a member it is $60! Non membership and 2nd time or more there it is $120.

I was paired with Sarah! She is amazing! She is visually impaired (blind) and has a great service dog. She was awesome, really personable, great hands and has a great sense of where you are strained on your body. I came in feeling sluggish with low energy after a long 12hr day, and left feeling like butter! I HIGHLY RECOMMEND Sarah!

Overall- 10 out of 5

Had the Couple's Retreat with my daughter this was my Christmas present from her and I couldn't be happier love it!

Unprofessional and horribly overpriced. 1. The massage techniques were so bad. My shoulder became more stiff and started to hurt a lot the next day after the massage, which never happened before. 2. Five minutes before the start of the 60 minutes massage session I booked, they told me that the actual massage time would be 50 minutes, as the other 10 minutes were for dressing/undressing/consultation. This should be something that is communicated to customers when reservation is made.

First time I came here was few weeks ago and I was so excited to see a professional massage therapist with great location and amazing customer service all the pain that I had was relief, but nothing can stay perfect I guess and I hate and actually never done reviews at any business but today the therapist looks like he was lost and had no idea what he was doing, in fact while finishing my foot massage he reacged immediately to my face and stated to give me a face massage and yes without even cleaning his hands!! My 90 minutes of massage and I wanted to Focus on my lower back did only happened for the last 15 minutes :(

The message therapists here are great! I always feel recalled when I leave.

Decent massage and for San Fransisco not a bad price. I'd recommend just going to China Town for a massage but you might get more than you bargained for in that scenario and I don't really want to elaborate on that.

Had prenatal massage with a couples massage. During the whole pregnancy I've been going to different places for prenatal massages and haven't found a place I liked. However, Blossom Spa did a great job and made it relaxing. Our therapists took the time to see where we were tensed and I was thoroughly impressed. Enjoyed the post-massage lounge area with the provided goodies. Definitely coming back!

Small but fully stocked w fruit water, tea, magazines and mints! The front desk staff is friendly and knew my name and appointment time to check in!

It was worth the time and money. The staff was awesome and the prices were so reasonable for the awesome service I received. I felt like they really put in the time to make your experience worth the price. If you have any aches and pain visit Massage Envy and the pain will melt away, I come twice a month, I like the location because public transportation is accessible.

I came here for my birthday as a gift. Every one here is very nice and welcoming. Such a cozy small space but overall enjoyed my experience.

Appointment was handled professionally and massage therapist (Ken) was knowledgeable and worked hard. A very positive experience.

Erica, is the bomb. She's sweet and has red hair which is awesome :)

Didn t expect a world class massage but when you pay for a 60 min massage and get less than 45 minutes and they don t target the specific area you requested, that s just a total fail.

Nice massage therapist, not so nice massage. It felt like my 7 year old nephew TRYING to give me a massage. He used untold amounts of lotion on my shoulders and upper back...thanks for the deep moisturizer treatment?

Staff very friendly..i felt like I was not in a busy downtown area...felt relaxed

I bought the couples massage therapy 1-on-1 class. When we arrived to the building, it was locked from the outside. We had to call a random vendor from inside the building to let us in. The room is tiny; you perform most of the techniques in a small space on a small mattress on the floor. Most of the techniques you learn are basic at best. For $250, you can find more meaningful experiences for your significant other.