Cara Turkowski

Review of Massage Envy - San Francisco

I signed up for a package and they charged me the ...

I signed up for a package and they charged me the wrong price in the wrong state. I called to cancel within in the 30 days and several times after and no one would respond. I emailed corporate they said they contacted the owner - it was 3 months of calling and emailing till I received a call. Mike the owner said he was on vacation, couldn't do anything, and there were ME's in my location. He said he was trying to achieve middle ground but, offered no solution and said that I have a year long contract. I would not recommend doing business with Massage Envy - especially this location. The absolute worst customer service I have ever experienced in my life. Extremely poor business etiquette.