Mai's Beauty Salon Review

Staff still need to perfect their skills.
Went in to have my eyebrows waxed and dyed and the young lady made one higher than the other and tried to blame me! As angry as I was, I politely advised her to stop and remove all the dye and just paid for the waxing and walked out. Smh

Staff Always Fantastic, Mai Has Been Around Since I Moved Here 19 Yrs Ago, Great Service, Friendly Atmosphere, Very Professional

WORST EXPERIENCE EVER...PLZ FIND ANOTHER LOCATION..very poor when it comes to customer service...i was seen by LYNN, the fat, obese, horizontally challenged girl, and when she sat me down to do my eyebrows, i specifically informed her that i want my eyebrows thick, just a clean up, but instead she was too busy yapping in her language to the girl next to her that she took off all my eyebrows, and to make matters worse, she had the nerve to tell me that she will fix my eyebrows after her other appointments. by far the WORST EXPERIENCE, i would never go to that disgusting place again, IF YOUR SMART...YOU WILL STAY AWAY .....HORRIBLE CUSTOMER SERVICE EVER

I was originally referred to Mai but she was not in when I went so a young lady named Lan did them, she was pretty good an quick an the price is good.

I always get my eyebrows done there because they are so much more affordable than the other local beauty salon and their technician do a great job.

Prices are great. Stylists are very good. The only flaw, the hours they state they are open are not correct. Always call in advance. their website says that they are open, the flashing OPEN sign on the door clearly means open! But they are NOT.

Maddy Mai and Ashley knows how to do good eyelashes and eyebrows the rest is a hit or miss

Dont go there without an appointment unless you have at least 3 hrs to kill!

This place is a nightmare I had an appointment and they couldn't get me in because she couldn't find my appointment and she keep saying you don't have an appointment I told her yes I do then she found me but it was the wrong time. Wow unprofessional remind me never to go back there omg the worst place again.

The worst experience I have ever had with any company. I was in there to get a haircut. I was the only one waiting, and I waited for 45 min to get a haircut cut. In that 45 min not a single employee, assured me that I would be next. I thought that they forgot about me. I could understand that they were under staffed, but they didn't even tell me it would be a long wait. I could have scheduled an appointment or visit the neighboring stores. I wasted 45 min in that store. 0/5.

I asked for long nails and she said no I don t want to do long nails . I asked for acrylic nails and they used 1 layer of acrylic which made it thin. The nail artist was Ann and had an attitude, extremely rough on my hands

This place is amazing! Plenty of staff and they offer lots of services we love for beautification. Definitely worth trying out.

If I could leave one star I would. Paid over $60 to get my nails done for one to pop off not even five days later. Extremely rude nail tech will have you write your name down and wait over two hours don t even call you to come back. Save your money and take it else where.

Great experience each time. Ask for Cassie..She does wonders on my hands abd feet everytime. Thanks Mai's

This is a great place to get your brows done they always satisfy me when I come.

Been going to Mai s for the past 6 years. Always get my eyebrows done, by Toria (she s awesome) or Mai (she s great too). I have full natural brows, and they always do them just right (Never to thin, arch always on point) lol! It s best to always have an appointment especially if you know who you want to service you. Or if you go early on weekdays it s not as busy as the weekends.
Moved to the East side, and I still travel to Mai s to get my brows done!

I started going to this nail salon about 11 months ago when I came to Ohio from Florida to finish my law degree. I tipped anywhere from $20-$40 and the service went down and it became apparent that Mai clearly does not care if she looses customers. The price is never the same and I do not wear fake nails, I normally have Shai do my eyelashes, feet and nails, but when she is not around I always feel like I have wasted money. I traveled from downtown to give them my business and now I will be looking for another salon until I leave Ohio. Word of advice..Find another nail salon.

Horrible. I got there at 6:14 pm and waited one hour to not even be serviced. I was only getting my eyebrows done. The worst part of it was the group of girls a Head of me. After one was done the friend would jump in the chair and say can you do mine disregarding that there was a list of people that were waiting to get their eyebrows done. I thought that was very unprofessional, unfair and was a waste of my time. They will never give my business again.

If you are a walk-in client and you're waiting on one particular person; make sure that person doesn't have a prior appointment because the staff will have you waiting for fifty minutes before she informs you of the prior appointment! Time is very precious a little common courtesy would have been nice at arrival!!!!

This place is horrible. Most of the girls can't do nails. The girl Jennifer can't do nails she can't put gel polish on nails. She had my gel polish all wavy. Then got a attitude when I told her I didn't want it wavy. This other black light skin girl I forgot her name that works there from Atlanta did my friends balance. She messed up her nails and said that's the best she could do because she didn't put her full set on. Her nails was all shaped different. The nails had lumps in them she can't do nails. It was so bad she walk out with out paying her. They will never get my money again.

Went there without an appointment and there still manged to fix me up, the receptionist was so friendly and the prices were just so cool.I left there with my eye brows and nails looking fabulous.

Do not go here for nails i paid 65 dollars for short nails with gel so just imagine how much you ll pay if you want medium to long nails your gonna be paying almost 100 they are ripping ppl off on prices this was the only time i will ever get nails from a salon my nail tech charges me 70 for long nails with designs diamonds everything i should have just waited for him to come back in town never again

The lady who did my nails was nice at first until I didn't like my color and wanted to change it. Very rude and unprofessional I will not be back

Came in today and got a full set and pedicure @1:45pm. The smaller Indian girl seemed pretty new, but she did a good job on my deluxe pedicure until she started painting my toes. She had paint on my cuticles and she didn t even bother to clean up the polish until I said something. When it was time to get my full set there was two to three people being seen before me that were walk ins. It is now 2:30 and I asked the lady at the front to ring me out because I had to go. She convinced me to stay because she was so sweet, so I did. The lady did the full set finally sat me down at 3:30 and began my full set. She did a terrible job. She rushed, cut me will the drill bit, and did a sloppy job at painting. She slapped the clear coat over the polish so uneven it made my nails look very bulky and lumpy. I told her there was polish on my cuticles and she said just wash your hands and it will come off. Everyone here is very nice and respectful. I just wish they would take better care of there clients. A couple years ago this place was my favorite spot to go and I would brag about how everyone is so good. Now I m very disappointed and it seems like they will just hire anyone off the street.

Toria is the best, I have been going to her for a while. She will make sure your brows & lashes look amazing. I used to go to Mai but, she doesn t get to the shop until late in the day.
If you want your brows & lashes to look natural & not look like the McDonald s arches or dustpans on eyelids then go to TORIA. If she s not there or booked then go to PATRICIA she s good too. Of course Mai is awesome on the lashes & brows but, being the owner her schedule is very busy & all over the place.

My mom,my sister & I got our brows done. Always topnotch work. I am Never disappointed.

Great place to stop in if you are an Columbus Ohio awesome soul food restaurant right there in the same plaza.....

It was the day of my baby shower and I was in a rush I left my wallet and came back 10 minutes later they refused to help me. My birth certificate and SS cards was in there! I felt the salon could have offered if not now but to later review footage. Customer service extends past just the nail salon services. I would not recommend them find a place that has integrity and empathy for customers.

I ve been going to Mai s for the past 2 years and have never had a bad experience. They treat you like family and I love it! I would definitely recommend Mai s for all of your beauty services.

So I ve been going to this salon for almost 4 years straight, I ALLWAYS go and get my nails done or eyebrows waxed and I ve always gotten great service they re very friendly but lately this year (2018) things have changed the people who work on nails seem to always be in this ugh mood & rush on doing nails which isn t good because I got my fake acrylic nails done last week and 3 nails have literally broken In half like i paid 38$ & I haven t even had them on for 1 full Week or 2 weeks and the last time I got my brows done the girl who did my brows did them super thin and to top it off she burned my eyelid . I will not be attending this salon ever again and I don t recommend anyone to go there it s very expensive and not worth it

The owner, mai is rude and unprofessional. She hand picks poc just to tell us we have to wait longer or get another technician when I specifically asked for her. Cannot tolerate this horrible behavior. In need of a better eyebrow tec

This is a good nail salon i love when they do my nails and good costmer service!

Mindy is awesome, I will forever give her my money for fierce lashes

I hate this place with a passion very bad service ,money centered and whoever is saying this place is cheap is wrong.i went there to get a balance today because I was already on the north side I was like why not went there and asked for a balance with gel polish the lady said 32 and if you are cutting down 34 I was like ok no problem,when I went to pay they charge me 41 dollars after I asked why the lady said we do charge an extra five dollars for taking off the polish,never heard such nonsense, I left pissed didn't even give a tip it is a rip off.I wouldn't recommend anyone to go there to get their nails done unless you don't know any other places and you don't mind them charging for unnecessary things.

Guys and gals, skip the wait time. They don't care even if you wait for 25 minutes or not, if you are walkin, don't bother this location. I don't recommend this place for walkin haircut.

I love mai Buh she s not doing all that well with the eyebrows anymore

I asked for long nails and she said no I don t want to do long nails . I asked for acrylic nails and they used 1 layer of acrylic which made it thin. The nail artist was Ann and had an attitude, extremely rough on my hands.

Been going there for 13 years..... its convenient to get all your beauty needs provided in one place.... I love my tech ...very nice and polite

It was so affordable & my brows were really well done!!!

Only gave 1 star because I couldn't give less. Came in at 3:30 to get a full set and lashes. Waited 2 hours only to be told by the 2 nail techs that they wouldn't do my nails because they were about to close at 5:00. Nail tech then back peddles and says she'll do them but at that point I want nothing to do with them. Worse experience ever, I'll never come back. Awful service.

Best to schedule appointment. But great work, never did my eyebrows wrong.

Every time I go in they state that no one is available to do nails? Why not your also a nail salon it's bad business to not so I stopped going

Anisa was quick and very patient. She had me in and out of there. She was nice and friendly and I look super nice for my Anniversary.

They're by far the slowest nail salon on north Columbus. I absolutely hate going here . Their nails break easy and paint start coming off a couple days later

I have been coming here for months to get my nails done. I had to attend a funeral on the 5th of June and with my hectic schedule on the 4th I had to go to a previous place I had been going to since I moved. They found fungus on my nails and took pictures to prove it was there prior to them doing my nails. Fast forward I just spoke with Mai and showed her my picture and has to show bank transactions that I had been coming here and not jumping salons. Now I just asked her to just take care of my nails, she clams that even with the proof the fungus was on my nails prior to the other salon touching my nails that it was their fault. So sad

As a walk in I expected a wait, but an hour and a half without any follow up was not a selling point for me. Yes, I had listed Mai as my requested person, but after 45 minutes s ok me one asking I still wanted to wait or at least let me know it would be a while later.... Then after being annoyed with the wait time I started to realize how horrible the "waiting area " is. For an establishment to be such a nice looking facility- staff PROFESSIONALLY dressed, eyebrows on point, ambiance nice, nice set up, looked like amble amount of options for whatever service you wanted...- the raggedy non cushioned chairs closely placed together with sun beaming in the window with the heat burning ne up doesnt fit. If I'm going to wait I want to wait in a decent waiting area...it doesnt tht with the rest of the business. Other places have complimentary drinks, or television, something....at least more comfy chairs. The lady, Patricia, that did end up getting my favorite ever eyebrows together was amazing. At first I was hesitant due to a few reviews that mentioned they were not satisfied with her Services, but I was FRUSTRATED...glad I made the decision. She wasnt the mist talkative, but got right down to business. Her hands and breath smelled of smoke, so I immediately said to myself i wasnt leaving a tip. Ha- wrong. Her magnificent work erased the fact her hands smelled of smoke. I've never been this satisfied with my eyebrows! Also, what business doesnt have a list of Services they provide and the costs?!! Promise, had it not been for Patricia, I would never return. At least have a list somewhere! Thanks

They're always busy! But that's a good thing..that just means they're great at what they do and everyone wants to get in! They even try to accommodate you when you don't have an appointment but you really need to squeeze in for something!

Went there to get my hair dyed. It took forever before getting called. The dye looked good but then the hairdresser started straightening my hair. Okay. Cool. Once she was almost finished this women(who i believe is the owner) came up with a smile on her face and told me that it will be $15 because she straightened my hair WITHOUT EVEN ASKING ME IF I WANTED TO PAY EXTRA TO GET MY HAIR STRAIGHTENED!! Also their website say $30 and up for hair dye and it ended up being $65 JUST for the dye. The hairdresser also kept asking me if i wanted a haircut after i told her no 2 other times. They are definitely a scam, and i wouldn't recommend them. Shame on them.

I always go and let mai do my eyebrows and she always do AMAZING but on my birthday I decided to get pampered I went got my mani pedi I m only allowed to get dipping powder because of my job they only allows so it was a big debate about who s going to do my nails I got done with my pedi after a hour of being there I had to wait another hour to get my dip done because someone finally decided to do my dip I had to wait forever for my dip to dry and I NEVER had to wait for my dipping power to dry after being at the nail salon for 3+ hours I was finally free to go mind you dipping powder is suppose to last at least 3 weeks my dip started coming off after 10 days I m not hard on my nails I sit at a desk and type I ve had it plenty of times and it did fine so I call and tell them what s going on they just laughing in my face and basically telling me I should have came back sooner how when my nails just started chipping and falling off I would NEVER allow them to do my mani pedi again I just wasted all that money for them to laugh in my face like me and my money is a joke I don t appreciate it

Been going faithfully for 5 years now, there can be a wait at times, but this is still my home for my nails, lashes and brow.

This place is trash told my wife she needed to take our kids home they were bring silent

The beautician did a good job to dye my hair, but the reception lady changed the price agreed at the beginning with the beautician. The reception lady is rude and must learn some manners for customer service.

First off when they get too busy they erase appts as if you never booked one! Secondly they're unprofessional, give the worst most bootleg pedicures ever. Thirdly they have roaches! Mai's is not what it use to be, they have a bunch of inexperienced girls working there and all they care about is your money not you your money take your business else where. This place is a joke and so is the little lady in the front erasing appts out the book!

I'm being generous with the one star. I had an appointment and they couldn't get me in after I waited 30mins, and they didn't bother to apologize. This isn't the first time they did this. Also, they have rust on their nail tools. The girl next to me was complaining about that. Customer service doesn't exist here! Mgmt doesn't seem to care about the customer satisfaction. Customers have no voice!

My first time this week at Mai's and I have to say...had a appointment. They took me right in. I got a really good vibe as soon as I walked in. Mai was awesome! Never had my lashes done before and she made me feel comfortable and I will be back !!

I always have a pleasant experience when I go there. The only service I have done are my individual lashes. Mindy and Tori are my only choices. I have not tried the others. I also recommend setting up an appointment or else you could be up there for hours waiting.

Their customer service is terrible. I made an appointment for an eyebrow wax and my tech did not show up and they let me sit there for 30 minutes before speaking with me. NOW in spite of that, I still go because Shanon is that good. I just call before I go. And she is the ONLY tech I will go to. Like the other review said you can ask for thick (talking or not) and you will walk out thin and have to grow bushy to fix it. The price is good too. Pay in cash and it's $8.50.

Awsome been going there 20 years.full service salon

Hot mess. I got gel nails done, they chipped the same day. I went back to get them done the owner Mai refused to refund my money or fix them. She said i had to wait two more days until the girl who originally did them fixed them. I said would you want to walk around two days with chipped nails. she said "yes". Then she started to accuse me of what I did to make them chip. I have never been treated so poorly. I tip well when i do go. The girl who did them complained that she did like the polish and it doesnt go on well. Then why would you put them on my nails. I think they are dirty also the same brush they use to wipe off the table with they use on your hands. On top of thay one of the workers jumped in while i was talking to Mai, and she defended her. Mai needs to go to a customer service class, because its terrible. The loud blairing rap music and the way they talk to you, its not a relaxing experience at all. Dont do it . The worse part is i am a loyal customer they dont even care

I can easily go in there after work around 4:30pm on a Friday, (not the first week of the month) and get out in about 35 minutes with a deluxe pedicure done by Johnny.
Reasonably priced.

Today was my first time visiting Mais in a year due to moving out of town, prior to moving this was my go to salon. Man, has the quality of services here decreased significantly. I initially went in for a balance, Pedi and brows.. once the man finished my nails he walked me to the counter to cash me out... meaning what else I came in for was not getting done nor acknowledged. My nails look terrible, from the shape to their appearance and when I asked if the shape could be fixed he declined. All I was serviced for was a $43 gel balance. My returning impression was terrible and I'll be looking for a new home salon. Sad to see such a great place plunge in quality in such a small amount of time.

I called the shop and ask if they were busy he said we re not too busy right now I get there less than 10 minutes later after waiting one hour and a half I still did not get a penny I just left I will never return

I showed up looking for my favorite nail tech (Kim) and she no longer works there. I let a different tech do my nails and I was not impressed. Moving forward, I'll be going elsewhere.

Horrible . Wasted my money lost all my nails in a week

Got nails feet eyebrows eyelashes done all in one place they also do hair great place

Lan does the best eyebrows i never have to give direction i just sit down and let her be the professional lol never disappointed

Very bad experience today as the Nail Tech Manager TONY was very rude. I wanted to leave the place but unfortunately he had already glued the nails and I had somewhere to go to.

They have the talent and skills for hair and nails but not for customer service! I hope they learn professionalism and how to treat every client the same.