On 10/12/2021 between 6:30pm -1:00 am Madison Hospital ER Team provided impeccable service.
I was most impressed with the customer care and the way in which the ER protoccol were executed.
The care and concern demonstrated by all practitioners that took part in my care was wonderful.
Thank you all so much and keep up the outstanding work. Although, I did not feel well at all I had a great experience with you all.
BEWARE OF ICU NURSE SHIRLEY. I ve went back and forth about calling personally or posting publicly. The public should know. From what I ve seen and heard most of the ICU nurses/other staff are very nice and helpful. Did a lot of favors for my family during a hard time. The one exception is a nurse by the name of Shirley in ICU (taller women with blonde hair) unfortunately I have recently learned how she treated my mother. There were eye witnesses as she was rude, sarcastic, snappy, and rough with my mother. Shirley pushed down harder when my mother said it was already to hard. Shirley also made my mother remove her wedding rings the day her husband (my father) passed, just right across the hall from her. My mother had been in the hospital 3 days before this incident and funny how no mention of her hands maybe swelling came up by any other nurse any other day. It s my belief Shirley did this purposely to spite my mother. I was witness to my mother telling these things to another nurse and that nurse s reply was she s been known to by rough with patients .It is absolutely disgraceful and disgusting to think this has happened and to think what else has happened to other families or patients because of this nurse. This incident had to be investigated immediately. This is completely unacceptable behavior.
So I came to Madison from Athens because Athens hospital is usually a waist of time. Also my daughter's pediatric Dr said not to go to Athens. My daughter having trouble breathing and they have us sitting in the ER for over 2 hours and nothing. Mind you my child is only 9. So she is high risk and yet they leave her in the waiting room. While I've sat here and watched people come in and go right back but they claim they don't have beds. They also claim they go in order but that's not true either. Medical it's self is bad in Alabama. If I could of I would of just rather went to her pediatrician but they wanted her seen at the hospital. Yet we are still waiting. This company is horrible. Idk why they built another hospital to let it go down hill like the rest.
We have loved having our son Jameson here. The nurses and doctors have been wonderful, it feels like they really enjoy working here and have created a beautiful atmosphere. I am grateful for all the staff here.
If I could give it zero stars I would. I needed to visit the ER today for my son to get stitches. They said it was busy. Ok, I understand. They did the triage and insurance in a decent time. However, 4.5 hours later and we still weren t seen, I left. I talked to the person at the desk and was told it was just really busy and to hang in there. I understand the ER gets busy and I kept calm because there were people with more severe issues however, 4.5 hours and still nothing is way too long! I have never been so disappointed in the Madison Hospital. There needs to be a way to see quicker less severe issues that happen in off hours while still being there for the more severe and immediate issues.
Edit: The hospital called me the next day. They explained about the patient overload, staffing issues and the fact that there were some exceptional needs for patients already in. While all understandable, perhaps if there is ever a next time, the wait will be much more tolerable.
I flew in from Massachusetts when I knew my brother was in critical condition. Went right from the airport to Madison hospital. When I got there I waited 10 minutes until the security staff gave me the ok to go to 5th floor to see my brother. When I got there, the nurse? Told my I couldn t see him and escorted me back to the lobby like I was a criminal. A few minutes later, a different nurse came and took me to see my brother. He had died 10 minutes earlier. So sad. Why would they do that to me or my brother?
The nurses here are always so helpful and kind. Had to have unexpected surgery after coming to the er I was alone, but the nurses made sure all my belongings and my glasses were delivered to my room when I got there after surgery. They never left me alone for too long without checking on me and made sure I ordered my meals. Both of my procedures went smoothly and the anesthesiologists both understood and took seriously my anxiety and made me feel comfortable before both procedures. Even though I was there alone, I never felt alone. Very appreciative of all the staff at Madison hospital.
I worked in the medical community 20 years ago & am very impressed with the care I have received at Madison! From the ER to Surgery, & all the other services provided, I have but one complaint! The Hospitalists used at Madison need better bedside acumen! However, they will do as far as their medical acumen...
All-in-all... Madison Hospital gets an A+ from this hard nosed patient that knows too much about the medical world.
I went to the ER at Madison on October 31st @ 3:30 am. I was in a room and being taken care of fast. Loved the way I was treated. Put in a room on 4th floor. I couldn't ask for better care. Everyone was so good and so caring from my pain and my concerns. They kept my pain level at bay. I could not have ask for better care of all the nurses and techs. I will never go to another hospital. I want to say thank you to you all.
I brought my nephew to the hospital today because he has been sick for a few days. The nurse Amanda that came out to take his blood pressure. She snapped at him about his mask. He is having a hard time breathing I tried to tell her that but she snapped at us both " He can just leave"!! If he was not hurting I would have left and went somewhere else. Really this is the job you went to college for. Show some compassion!!!
I didn't want to give them 1 star.
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