Good almost for everything but the long waits to be attended in store at noon are criminal. They should improve it ...
Very attentive and helpful. I had a problem with the transportation agency and they took care of everything. I recommend Macnificos 100%.
Reconditioned iphone bought yesterday. It can not be configured. It carries 'remains' of its former owner: Red Electrica. Curious. 30 minutes of call waiting between your reception of calls and your technical service. They propose a new visit to the store. New wait. They do not give hours. The purchase operation of the phone was a queue of 30 minutes. Will it end up working? At the moment the service is bad. Having the electrical network software reconditioned phone leads me to think that the phone is really second-hand
Great service and professionalism offered by this store. I bought a memory key several months ago that stopped working. I contacted them and in a few days, they changed my product for a new one with similar characteristics. Not all stores offer the same professionalism. I think it is a reference store to buy technology products, especially if they are Apple.
I bought EarPods as originals, assuming store trust vs. alternatives, and they are not. They do not have the quality of the originals (sound, material). They do not work for me You can not do that or believe that you have enough quality for you. RESP They are not defective. They simply ARE NOT ORIGINAL.
It is the second time I buy them a product. Both times I came within indicating 24 / 48h. 10. I put them a quick and effective.
Great company with excellent service. Super attentive, they care a lot about the customer. I would recommend it without hesitation to anyone like I do with my friends. My personal experience with them could not have been better. I will continue buying insurance. Items at a very good price and when faced with a problem they solve it very quickly. BRAVO MACNIFICOS !!
Purchased battery for iPhone 6s that does not work or start, solution take it to mediamark to change battery, do not return the amount for not having the defective battery after the inconvenience of a whole day without mobile I will not buy more in this store the same quality as in eBay and more expensive
Super fast and a very good treatment and above all, direct! I will buy again without a doubt. Thank you!
I try in the lousy customer service, a young boy who had less idea than me, has "attended" me this morning, I went to find a battery for my macbook and I told him what was happening to me. He has not paid attention to me, nor has he deigned to look at him ... I have told him if he could inform me about new laptops, he has told me what he has thought of with the price he has wanted and without wanting to sell anything , they don't need it anyway, I don't know, but to hide a little .. I have asked him to update my iPhone and more of the same ... reluctantly, I was going to "enteradillo", without having much idea from my humble opinion, or did not feel like showing if he knows anything about the products he sells. Anyway, at the end of the morning I bought a new Macbook and iPhone in Apple Store, there it is worth buying more than anything that have that profile that any buyer is looking for, the deal in the Apple Store is the opposite of this store totally . I would not take this trouble if I had not felt so despised and so poorly informed, I hope it is taken into account for future buyers it is a waste of time to enter Macnificos, although the employee is not the right one ...
They are really great the work on their part is very good good packaging and the product they claim to sell is as it is on their website. For the Ks kejan of not receiving their order on time I tell them that the paketera was still responsible for it and not magnificent. For me highly recommended and with good prices
Quick pick up x qr code. Excellent idea. Quality companies recognize each other when there are problems: if you buy something that does not improve your computer but makes it worse, they accept the refund and pay you the amount. Thank you
As a person who says "Macnifico" you can give an analysis of um Late 2012 as you had the soldered ram memories! Go lie! I am too lazy to catch the service because it takes too long to do it, Mrs. Raquel, who answered me with very bad information. I'm sorry to put a 1 star but it's that liar information I'm not going to eat it.
I bought a 49-inch screen for my office but could not set the resolution with my mac. The technical team helped me in each step, they did tests, in the end they verified that it was a compatibility problem with my machine and they came to retrieve the screen at the office at no cost. Very professional and helpful. a 10
I have bought several things in recent years, from lifeproof cases for iphone to hard drives for Macbook or Imac, and the truth is that the service has always been fast and impeccable, even changing them the hard drive. Like the day I suffer some availability problem like the ones I have read my opinion varies, but so far I can only give them a 10 (well, a 5) for speed and efficiency.
I make an order at 15:16 minutes quickly because it indicated that I could receive it tomorrow March 14 and 2 hours later in the status of my order they put the delivery one day later than Thursday March 15. I find this detail very bad since if they had warned me I would have opted for other faster store options. UPDATE: Thank you for the quick solution and attention to this misunderstanding that you have had, a detail to take into account on your part to be aware of customers.
I reside in the Canary Islands, with which I usually have to deal with certain logistical and bureaucratic problems with purchases outside the Islands. Well, with Macnificos everything went perfectly. After the purchase, I had to make use of the guarantee of one of the products and the technical support service worked perfectly. The communication was fluid at all times and the replacement periods more than reasonable. Overall I am very satisfied with this provider.
I bought an SSD adapter for my Mac Pro tower and I am very satisfied.
Not only did they make a mistake in the advice in the store a long time ago when buying a NAS, but the company customer service leaves much to be desired, 15 days ago I made a simple query, and I have no answer.
Because the truth has provided me with everything I needed. Solved question of how to enjoy my iMac longer
The place is modern and cozy and its staff is very friendly!
I have gone to the Girona street store in Barcelona and they have sold me the Wacom ACK-2050 tips for the Bamboo Stylus pencil as originals, but they are not the original ones. They are not going well or the packaging is the one used by Wacom, I told the person who attended me and assured me that they were and that it is possible that the packaging has changed. I have ordered the originals from eu.wacom-store and you can tell the difference. Obviously, the packaging remains the same.
Excellent atention. Reliable and sell good products. The missing star is because. The missing star is because you always have to queue up slowly and you cook over low heat in there.
Fast, effective and efficient Technical Service, also very correct price. Parking in front is ideal
No negative stars? Regrettable customer service. Your mistakes are never yours, they are always third parties. That is if the injured client that the only thing we have left is kicking in these forums. In my case, a management error in YOUR warehouse was transferred to SEUR, which, for doing them a favor, collected two packages and lost one (packaging error, two products that should have been in the same packaging are processed in two but SEUR only has one item in your shipping request). Macnificos does not acknowledge its error at any time and maintains that the "fault" is SEUR. First item in 24 h., Second item after five days.
Very bad, nefarious. I placed an order, I canceled it minutes later and I already had a message saying that it had been sent. Very bad people, taken advantage of. I do not deal with them.
A DISASTER .. I feel cheated. AVOID THEM. Too bad I did not read these comments before taking my laptop. I took to repair a MAcBook, paying 19.99. The laptop worked perfectly (not counting the reason because it was carrying it, a broken screen, but with all the perfect functionality). The fact is that after giving me a budget of more than 1500, I decided not to fix it. Assuming the cost of 19.99 without problem. What I did not expect is to stop working when they returned it to me. It doesn't even start after this company or who has done it really spoiled it. Very unprofessional and I hope NOBODY bet on them in the repairs. A real disaster about these people. And on top of that they wanted to charge me to get the information from the hard drive.
A very correct after sales service, I had a small problem and they fixed it very quickly. Offering many alternatives. Very good professionals and very good telephone and face-to-face care.
Good prices, good location, They do not open on Saturdays, when removing the merchandise, despite having an express queue with a Qr code, they ignore, a single person attending, while customers accumulate in the store
Good service, all products. I take a star for the usual delay to be received
Great, any problem is solved very quickly and satisfactorily. The truth is that very happy with the service.
On "Black Friday" I buy an offer of iMac which in itself are not cheap. I buy them with some specifications since I need them for my work and when it arrives it does NOT have the correct graphics. I call to confirm that my order was correct and that the error was theirs and they tell me that the error is not theirs but from a third party (their supplier) But let's see, Macnificos is not supposed to be responsible for what Is it on your website? Also the "Solutions" that they offer me are not really solutions, they are options which do not help me as a client. The options they give me were to return the money (which I was left without the computer) and the second option was to pay me the difference of the graph (which is not what I wanted). They recommended this store to me at work but after spending this amount of money and not being able to provide a comfortable solution for me (client) I DO NOT RECOMMEND MACNIFICATIONS TO ANYONE! Look for other stores not really looking for the benefit of your customer they only care what you buy. DO NOT BUY HERE!
2nd Answer to the Owner: YOU HAVE NOT ACTUATED BET AND I SAW IT !!!!! More outraged yet !! I mention all the incidents and then you tell me if I am not right. Would be missing 1-Gemma gives me two budgets to recover data and the other to rip up the computer (in particular it says that it is a problem with the graphics card or the like). And he tells me that if the computer was bundled, I did not pay, but we did not say that if it was not bundled, the card was also paid. BECAUSE obviously then you have not chosen this option that we can not retrieve the information. You lie from the beginning. 2-Once a computer is arranged, send a message saying that you must reinstall optional system. I trick and the guy who lets me say that the computer is up and running correctly. I insist that there is an incident and he reiterates that there is none. AFTER INSISTING MUCH speaks with operators (I guess) and we say that TINC RAO, and then we have a technician ..... aaaa !!! 3-What do we say the technician? which must reinstall the operating system and I ask if this can affect the data and tells me that if pq has to FORMAT THE DISC VERY PROBABLY !!!!! ATTENTION, we say that I can lose the information after I ask him! Luck I ask you pq, but now I DO NOT UNDERSTAND INFORMATION. 4-I come to pick up my computer and we say that they give me only a payment and after more than 40-50 minutes of conversation and wait and between the Gemma (which leaves a client hanging and half-way, GO TO DINNER !!!!!!! SPECTACULAR), and then we have a boy back ....... etc ... at the end I say and how can I recover the data from my computer ... calling a lawyer? ALESHORES them and give me the hard drive and they make me wait another half hour. Mr OWNER I think your answer is not very careful and well informed. And I assure you that I have no problem paying whatever it is if the job was done well. I am an entrepreneur and manager of a company for 20 years and I do not allow myself to be deceived. YOU HAVE NOT BE ACTUALLY BE AND HE KNOW PERFECTLY! 1 COMMENT: Very unhappy! and indignant with the service. I asked for a budget to repair computer and then I accepted it. They told me that if I did not get rid of it I did not have to pay for the repair (Gemma told me) and we have also guaranteed that I would not lose the information. Total that did not clear the computer and the technician almost erased all the information that I had saved, wanted to reinstall the operating system and delete all the information, at no time considered the importance that has all the files of me computer I went to retrieve the computer and did not want to give it if I did not pay for the repair. They did not want to give me the hard drive either. OR WE WERE WITHOUT AN COMPUTER AND WITHOUT A LONG DISC AND WITHOUT THE PHOTOS AND VIDEOS OF ALL MY FAMILY OF 7 YEARS OLD! In the end, the subject has just finished the computer and I do not return if I do not pay for the repair. Finally and after leaving me as if you were touched by the wing they agreed to remove the hard drive and deliver it to me. Now I have the hard drive in a data recovery service, pq after how they have accustomed any question to leave your information (for me so valuable), much more valuable than a computer obviously. With the simple thing that it is sometimes to recognize that you have done bad work and try to snatch the good and raise things as they have gone and without lying.
Buy an Ipad Pro, and I have returned it with just 2 days of totally pristine use, perfect. Because I am not doing well finally for some subjects to study that I need. I had to take a second-hand Surface Pro that has More
Good prices and good service, in my case, buy online.
I have purchased twice here, both with express delivery. The first time I bought an LG monitor which was damaged and in the end the order took two weeks to arrive. The second was yesterday. I bought an Iphone 6s plus and put 2 left in stock. When I received the shipping confirmation email in the status of the same it said "Pending stock". I called and they confirmed that it was an error on the page that they were going to send it to me that same day. 5 hours pass and the order status remains the same "Pending stock". I call again to make sure, they confirm that the order is going to be sent shortly and they manually change the order status. It is 20:00 the day after placing the order and nothing has arrived. I called SEUR and they indicated that the order had been sent TODAY not YESTERDAY (The day they assured me they would send it.) Now I have to wait until Monday since today is Friday. I find it embarrassing. I will not buy more here.
My experience has been bad and it is still bad. I ordered the Mac ssd Kit (sata data cable + specific power cable). I only get the sata data cable. I call to comment that only the data cable has arrived. He asks me to send them a photo email. I pass a photo to them, they tell me they send it to me again. The next day the data cable arrives again ... to wait again. Collection and delivery that have only been collected ... Total 1 week with the imac open or more with the task that has to do the expansion or repair of these equipment
If you already know what you want is fine, you ask for it and you leave. If you want to be informed, you go bad, the sellers, of magnificent have nothing, but on the contrary, unfriendly, in a hurry, unwilling to inform about the different products and even less to teach them.
I do not like to make this comment since I have bought several products online in this store and the service has always been perfect but another thing is to go to the physical store Today I discovered that although they seem to know a lot about how to sell online, they do not know how a physical store should work To start, just enter, they force you to read a QR code with your mobile, this sends you to a website where you must enter your name and phone number so that it enters their system and they can give you a turn. Let's see if these marketing savvy ones find out that customers do not work for their store and therefore we do not have to use our phone and our time for the benefit of the store. If you want to implement a system to manage shifts, spend the money and implement and do not make clients work for you. Apart from this, the treatment of the staff is correct to bad, which indicates that they must be poorly paid so one deduces that the sale in a physical store is not important and is not cared for in any aspect.
It is sold as an Apple product company but the big disappointment was when I entered the premises and there was not a product of the company on display. There were only third-party items: covers, housings, games, crystals, transport bags, bikes? ... Rather, it seems to be an unofficial technical service shop. Of course, the employees do not stop serving customers without stopping and they are attentive.
As its name indicates: Macnichos. I have had a good experience at Can Macnificos. Well attended and well advised before the purchase, they even told me where I could buy an item that they do not currently have. Great. As its name indicates: Macnichos. I have had a good experience in Can Macnificos. Well cared for and well advised before the purchase, they even told me where I could buy an item they do not currently have. Great.
A company shame. Terrible customer service and they do not take care of the return. Never again
After an error in an order I placed with them, it was solved effectively. Problems when they occur, they do not always solve them, and in this shop they fixed the problem quickly. recommendable
Fatal after-sales service. I bought a NAS and it broke down after two and a half years, Synology gave me 3 years of warranty, but Macnificos only gives 2 years, so they told me to manage, that I was left alone with the processing of the warranty. In the end he took charge of receiving it and sending it to Synology a store in France. Macnificos does not help in ANYTHING, they will leave you lying as they can, little eye.
I have had a delay with the order I made, the truth is that they have lived up to their name, good communication and attentive to the customer. I know what it should be, but today there are few who do it and I wanted to leave it reflected here, since I as a buyer would like to read it before placing an order. I will certainly continue to buy, Greetings from a grateful customer,
I bought a few days ago the Headphones for IPhone and the charger and I am very happy, I bought them on offer (the products did not have the box) but very satisfied with the purchase. I will repeat for sure !!!! The shipment to delay 2 days in arriving at home
Fatal. We have taken iPhone 5 up to two times, they have not repaired and it is still in the store after more than a month. Fatal telephone service and finally, very unhappy
Attention 10, they have solved the problem I had with a mac pro from 2010. Recommended !!
Hello, the person who attended me Mr. Kenneth, always kept me informed and communication by mail always It was quick and fluid I learned about the status of the terminal and the actions that were going to take place, I always ask if I wanted to continue with the repair or I did not accept it, when I finish the job he contacted me to inform me that the repair It had been satisfactory, a service 10. regards Ernesto
I like your customer service as well as your online store ...
Almost 1 month waiting for a product with "supposed" stock, after several emails and tired of feeling cheated, purchase canceled. The only good thing is that they answer quickly, otherwise I will not buy anything here again. I strongly recommend looking for other alternatives.
I return to review and this time with 5 stars to Marc from the Customer Service Department, since finally he did his management and work well, and the phone was reserved. Despite emphasizing the importance of training store personnel, they are the public image of the company, and the inconvenience caused and the uncomfortable situation in the physical store cannot be reversed. Grateful for Marc's concern and quick resolution to this interdepartmental management misunderstanding. Awaiting shipment. a greeting
I have always bought through the web and both the information and the product has gone perfect.
One star because I can't leave it in any. Some true SINS who use fraudulent advertising and then accuse third parties of "errors" in the descriptions and prices.
Great professionals and great customer service. I have bought on several occasions and as always a deal of 10 and always with the best prices, also if you have any problem they will solve it in record time.
About a year ago I bought a Wacom tablet in the online store during the June offers. The treatment was excellent even because I had to delay payment. The tablet arrived in perfect condition. Delighted with the product and the treatment received.
I can't say anything other than PERFECT! and because: 1 they inform me and remove doubts (Marc) 2nd I make an order and I am kept informed promptly of how it is going 3rd the order arrives in perfect condition and within the established period 4th are available to me for what I need ... can you ask for more? .... well that ... Thank you
I was wrong with the product and they changed it to me at the moment in the store.
Excellent technical service for Apple devices. Very professional and personal attention and close attention. I have made 200 km (a / t) from my house and would definitely do it again. The detail and care in the collection of the data when receiving the device and the good organization of the space and the flow of the tail, makes it a benchmark.
It is the first time that I buy with them and very well, in less than 24 hours ready to pick it up and the communication by mail very fast ... and the very good price.
I would like to make clear that I do not know the attention in the physical store nor have I gone personally ... but on the web they put fake prices, I wanted to buy a speaker that says that it has a discount, supposedly with a 28% discount worth 144 they say it was worth 199 Well I have seen the same in other websites at 144 original price. Of course that is deceiving people ... I no longer trust this website.
The telephone service is very good, but I have already caught them a couple of times falsifying the offers, raise the prices to then apply discounts, to the mediamark with the day without VAT, a very dirty strategy. What you earn with customer service, you lose with these tricks, very badly.
Terrible telephone service I just telephoned and a very unpleasant young lady before listening to my needs as a possible client has dismissed me alleging the operating rules of the technical service protocol (what I needed and need is to do a conversion from hdd to ssd on an iMac leaving it first thing in the morning and picking it up at the last minute since I reside at 300km) has not deigned or consulted with the technicians to see if it is possible Without more I was not a client of Macnificos but neither will I be Greetings keep it up there is a need for empty premises
They sold me a computer that was missing Wi-Fi. After taking it on two occasions to fix, without being able to detect the fault, a computer friend suggested to me what the problem was with a simple phone call. I have returned to the store to get it fixed and they tell me it is out of warranty. the computer fails from day one and it is they who have not managed to find the problem. All this with the detriment of what my computer is my work tool, and I have wasted a lot of time trying to solve this, to now receive this answer. HORRIBLE. I do not recommend at all.
Make a purchase of an SSD kit to resurrect the Mac with installation by your SAT, send it from Madrid, the attention received throughout the process has been impeccable and at a more than interesting price. Very happy with the result on the Mac. Thanks for everything.
robbers, in that if they are mechanical. After making a budget online for "free", I arrived at the premises and they have already added an extra 100 directly. After accepting it and having my computer in his workshop, they asked me for 200, they already passed here. Before going to this quarry of scammers I advise looking for alternatives, you will save yourself a bad experience.
I bought a protective case for the macbook keyboard and I got the wrong model and the open product, bad service, I don't buy more
I really liked the after-sales service of MAGNIFICOS, something that we who are users of online purchases are unfortunately not used to. They have been effective and quick in repaying what I spent on a purchase that was defective. Of course I have made another request to them, since I have full confidence that if any problem arises they would solve it. Sincere thanks, other companies should learn from you !!!.
I think that worse impossible, I pay for a 24h service that is supposed to have arrived yesterday 12/01/2015), today (02/12/2015) has not yet arrived and after talking with SEUR, it turns out that the same and if GOD He wants to deliver it to me tomorrow. With this quality of service, I doubt that you will buy anything again. Also after sending a complaint and trying to contact by phone, I am still waiting for someone to contact me. (Updated 03/12/2015) I am still waiting for the delivery of the shipment and since Monday (12/30/2015) it has already been 3 business days. I already sent the order details on Tuesday in a complaint. Which by the way you have not answered.
Telephone service nonexistent. I've been calling for two days and nobody answers. appalling
If you buy a product online you can wait for the refund of the amount. Embarrassing, I will not buy more.
A place where you can buy with the absolute confidence of having no problems, and when one comes up, they solve it quickly and efficiently, thanks to Nacho and the entire Macnificos team. New keyboard received, and testing it right now, for now everything perfect. Again and again I never tire of the magnificent treatment received, in truth you are Macnificos.
I had a serious problem with my purchase. They knew how to solve it correctly.
I intended to buy a refurbished Imac, we found what I was looking for adjusted to my budget and practically new but at the time of the truth it did not have a keyboard and not a mouse, my surprise is that by adding the keyboard and the mouse was the same or More than new. I'm disappointed with the lack of interest in finding a solution, I have a business and I am a commercial. The sales are not let out. Little interest in finding a solution, my intention was to leave the store with the Mac under his arm. Disappointing
They are defaulters in every way. They indicate that in 48 hours they make the repair and after 10 days of insisting they tell me that the device cannot be fixed, that it is a problem with a chip. Of course, paying an amount in advance to guarantee your benefit. I have taken the device to another repair center and it has been repaired without problem and within the indicated time. Not recommendable. Regarding your answer, I was never informed of possible viable solutions or not, nor of any Refurbished program. Either the lack of information or the lack of communication causes your lack of professionalism.
He confirmed the good and bad grades of others when they are busy, the thing goes wrong and if it is true that attention is better when there is no one. But if it is true that they do not have stock even if the website says yes, they never answer the phone and when they answer they are not very kind, they do not respond to the mails on my day so if you want to know something about your order you have to move your, in The botiga are usually only two to serve customers which results in endless queues and when it finally touches you because bad luck because although it is usually quite friendly if they do not have much work the treatment does not usually the same other times.
The excellence of a store is demonstrated when there are problems, and I was delighted with the process of a product warranty that only had a few days of warranty. I recommend it
All right, I placed my order and they met the deadline.
Great deal both in the sale and after sales. They have never left me without an answer and facilities to contact and solve problems. I will repeat without a doubt for any other purchase. Great
Fatal. I bought a product in early November with a guaranteed delivery between two dates, these have already passed and I still have no product news. If you can buy the same product in another store, do it. Never again in Macnificos.
Order online did not arrive nor notice of arrival. Cancel
Good COVID prevention measures, but probably one of the slowest (boxed, just one person) and arrogant employees I've seen. To buy a cover (I already knew which one I wanted) between 15-20 minutes of waiting (that after waiting in line, which can still be understood.) When asking for the receipt, you almost lost your papers. Nothing recommendable. I don't give it less stars because they had the product and for the hygiene issue, but I will not return to this store in my life.
The products that have been sold to Macnificos have always had problems, from the confirmed reservation of a watch that when looking for it was not in stock, the inability to solve patchwork failures , always outside the term of repair that they themselves have given and without offering any kind of alternative. The customer service is cordial and correct but they do not offer any type of solution except waiting for the manufacturer's answers, although there have been many incidents. My experience as a customer has been a disaster and I have never felt supported by the store.
