LUXE International Realty Reviews

I am giving 1 star because unfortunately I am unable to give ZERO or minus. Not sure if this applies to the entire company but I initiated a conversation via Zillow my requesting to view a rental property at which Lisa Waldeck responded. I replied to all the questions asked and to date I am yet to hear a response since the last correspondence where she said she would have to check with the property owner of the status before getting back to me. I am not a rich person nor is my credit or rental/housing history been great, but the least this company can do is communicate regardless. Very unprofessional. Look at the reviews people. Those that raving with 5 stars with no comments probably friends and family and those with 'positive' comments most likely the rich folks with the excellent credit that LUXE International will prefer work with. Save yourselves the time, headache, money and embarrassment and look elsewhere whenever you see any property managed by LUXE International, or to be more specific by the following person:

LUXE International Realty

I've known Chris for over two years and over that time he's been excellent to work with. He's totally dependable and reliable and does what he says he'll do and I never worry about anything getting done when it's in Chris' hands. I would recommend anyone to do business with him and with Luxe International.

My wife and I have worked with Melissa on several occasions over a 15 year period. Each time Melissa's professionalism and market knowledge have been impeccable. Melissa is easy to work with, responsive and always has your best interest in More

Luxe was an amazing company with amazing staff. Always there to help. They always got back to us when we would put in work orders always. They were super.easy to work.with. we would definitely rent or buy through them again ! Thank you luxe for everything

We have been renting through Luxe for years and have only great things to say! They are always quick to respond and handle any issues. I would highly recommend them to anyone looking to rent or to any owners looking for a new property management company!

Great company, highly recommend them for your real estate needs in Vegas

The absolute worst management company you could possibly deal with. Between their lack of communication, ineptitude and attitude (specifically the lovely Melissa), stay way!

I can't understand why it would take 9+ days to get a response on our application. We applied and sent of our payment on July the 2nd. After waiting and waiting for a response, my real estate agent told me on July 6 that we would get an answer by the end of the day and that they were waiting on the owners to make a decision. Then on the 7th they said if the owners don't make a decision by end of the day that they will make an executive for them. I called on the 8th and was told that they would have an answer for us by the end of the day. When I called at the end of the day, they were all gone. We are moving from out of state and houses are flying off the market as soon as they come on. We missed out on some other properties because of this one property management company. My wife and I went as far as to apply for a different house with a different property management company. We were told in one day by the listing agent that the owners chose another applicant. Even though we didn't get that house, at least the agent had the courtesy to call and let us know quickly. Renters/ buyers beware of this company!

Melissa Zimbelman managed my rental home in Las Vegas for 12 years. She took care of everything and was always there when I needed anything. She scores a 10 in all areas of management, dealing with HOA issues, repairs, tenant contact, utilities, ....everything! Can't recommend any other person to manage a property. Thanks for all you did for those many years. JC

Nothing but great things to say about this company. Lisa is one of the hardest working people I know...

Horrible with communication and lacks any amount of professional behavior. I would warn anyone against going into business with these people. As someone who has lived in Las Vegas their whole life and worked with many different companies this by far was my worst experience. We too have felt the wrath of Melissa and she's a nasty person with absolutely no grip on customer service or even how to have a common decency discussion with another human being. Stay away from luxe international.

This company decided to question the fact rather we could pay the rent due to how much we pay now vs how much rent has gone up to. We make well over the amount of 3x the rent. The rent has jumped extremely high here in the valley so no matter if the rent is more or not we still need a place to live. I find this to be extremely unprofessional to have doubt about me paying the cost of rent at a higher price. BEWARE if you need to move and your rent will be higher than what you already pay you will get denied.

A+++ We've had such a great experience with Luxe International so far! They are extremely thorough and knowledgeable. Rachel is the best; she has gone above and beyond to answer our calls and e-mails to make sure we are satisfied and happy with our new home! Fast replies, clear step-by-step instructions for everything, quick maintenance and overall great people to work with. We thank you for all and appreciate everything you do! We love our new home, thank you all!!

My husband and I attempted to rent a home and sign a year lease. It was for $2495. We were the first and only applicant at the time, we had 5x the rental amount per month in income which was an actual requirement, we offered to put first last, a security deposit, key deposit, both our credit scores are over 800. We already have lived in the neighborhood so for us this was very convenient while our house was being built. However, the homeowner found our amount of income and my husband suspicious? Perhaps too many tattoos or not the appropriate profile for this owner or company. But they are very unprofessional. They specifically told me it is not relevant if you are the strongest candidate. They simply didn t want our type of renter. I m horrified at this treatment in 2021. It s unbelievable. I m not sure what type of renter we are but I thought simply being a renter was what they were looking for apparently not.

We ve been renting through Luxe for a year and they have been great to work with. They are professional, courteous, and always quick to respond.

Leaving a comment here as I can't seem to get ahold of anyone at Luxe. My tenant moved out 2 months ago - after which I learned that they never paid their Republic Service bill resulting in $1K+ fees. In total, I've sent 11 emails and called the office and/or cell number provided 6+ times. 2 weeks ago, the tenant went MIA after committing to send payment. With this, I requested that Luxe send: (1) contract details, (2) name + forwarding address, and (3) the dates/times Luxe reached out to the tenant - so that I could handle this issue directly. Luxe said that they would send by the EOW, last week, but no one ever did. It's now been ~2 weeks of me calling, leaving messages, and sending emails with no response.

I'm happy to remove this comment, once I hear back. Honestly, just need the information so that I can handle this issue... and feel that I need to try every channel available at this point to get a response.

Thanks.

Save yourself a headache and nightmare experience rent a property with someone else. They do not refund any security deposit or cleaning fee. They also do not use a license contractor to fix anything.