Leaving a comment here as I can't seem to get ahol...

Leaving a comment here as I can't seem to get ahold of anyone at Luxe. My tenant moved out 2 months ago - after which I learned that they never paid their Republic Service bill resulting in $1K+ fees. In total, I've sent 11 emails and called the office and/or cell number provided 6+ times. 2 weeks ago, the tenant went MIA after committing to send payment. With this, I requested that Luxe send: (1) contract details, (2) name + forwarding address, and (3) the dates/times Luxe reached out to the tenant - so that I could handle this issue directly. Luxe said that they would send by the EOW, last week, but no one ever did. It's now been ~2 weeks of me calling, leaving messages, and sending emails with no response.

I'm happy to remove this comment, once I hear back. Honestly, just need the information so that I can handle this issue... and feel that I need to try every channel available at this point to get a response.

Thanks.