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f
4 years ago

I had never been here, much less any casino for ye...

I had never been here, much less any casino for years,but was pleasantly surprised. I had a great time, Lana was very nice setting up my rewards card and the staff were pleasant. Eventuality I'll figure out what the points do, and now I know 1cent slots are not a penny

R
4 years ago

The worst...ill never come here again....they are ...

The worst...ill never come here again....they are lucky my son is asleep and comfy in the hotel room...but the lower 24 hour slot machine room...dont even bother..I would love to see the security footage of my Slot machining spinning as your floor security said it did..when I know for a fact it didn't..in all my years of gamblingand going to casinos...the audacity of lucky eagle casino has left me hopeless for man kind

I
4 years ago

I like playing slots. Have been going there for o...

I like playing slots. Have been going there for over 20 years and the improvements just increase my likelihood of continuing to return. The Senior prices of the buffet have me eating there as well.

J
4 years ago

It's quite the drive to get there, but the destina...

It's quite the drive to get there, but the destination is worth it. The casino is quite large with a large no-smoking section. The buffet was affordable, and the on-site cedar plank salmon cooking was enjoyable.

The hotel is reasonably new. Rooms large and we'll appointed. And very reasonable in price.

S
4 years ago

Huge king suite! Nice non smoking area. Checked in...

Huge king suite! Nice non smoking area. Checked in at 11pm. Asked if could get a late check out because arriving so late and checkout being 11am. Supervisor looked at screen for awhile and responded, "$25 for one hour." We passed. At exactly 11am as we were about to walk out of our room an employee knocked on our door. I opened and the first words out of her mouth were, "you have an 11am checkout". I said I have my bag in my hand and was just walking out.
This place has HORRIBLE service!
I CAN'T STRESS THAT ENOUGH!!

J
4 years ago

The wife and I went for the buffet and to gamble. ...

The wife and I went for the buffet and to gamble. The buffet was a 5 out of 5. Great options, and fast service for such a busy night. I was a little disappointed by the lack of table games they had.

T
4 years ago

Fun times but low payout so be prepared to give th...

Fun times but low payout so be prepared to give them your money. Do love the large bathrooms as you never have to wait around, also love their restaurants and Starbucks within the casino. Slam burger was delicious!

T
4 years ago

If you're a tables player this place sucks. I am a...

If you're a tables player this place sucks. I am a data geek at work so while at play I've created a little app for myself to be able to analyze differences between casinos I go to. For the amount I played here, the typical casino would have given me about $10-$15 for the restaurant. Here, I got $2.78. Granted, there is great variability in these kinds of programs, but this place is a real outlier on the low end, indicating they have almost no respect for table players.

C
4 years ago

I want to thank the security team especially Colee...

I want to thank the security team especially Coleen in the hotel casino I was trying to be socially distancing myself was being harassed by another guest calling me profound names they took care of the problem with tactfully and and apologized to me for the guests behavior I will always bypass the Ilana to play where they care about their guest great job Lucky Eagle your tops in my nook Thank you

R
4 years ago

I don't gamble too often but when I do I enjoy goi...

I don't gamble too often but when I do I enjoy going to the Lucky Eagle the employees are extremely helpful and friendly and all the other casinos in the area have removed the game "lucky lava" but not the Lucky Eagle they have 3 of them and it's my favorite game. That makes me very happy to go there

C
4 years ago

Great buffet. So many choices! Servers were fantas...

Great buffet. So many choices! Servers were fantastic!!
I was a bit disappointed while being helped at customer service desk. Was asking some questions about current promotions and changes, as I hadn't been here in about 10 years, none of my questions were answered and once my new card was handed to me, I was asked to move on. Pretty disappointing. Stayed and played for a few but overall experience was okay.

D
4 years ago

I am not sure why they have just 2 stars, but the ...

I am not sure why they have just 2 stars, but the place is very nice and the rooms a clean. They have 2 areas for the casino, one that is the big casino and the other on the first floor of the hotel. Tge woodfire pizza restaurant is very good as well.
Loved the service everywhere in the casino, the staff is extremly polite. Will definitely come back again.

Y
4 years ago

Years ago used to be great!! I d walked out with w...

Years ago used to be great!! I d walked out with winning every time I d go, now all they do is take my money... You don t see anyone anymore screaming that they hit a jackpot, just has become very dull

k
4 years ago

Nicely appointed and clean rooms. Much quieter pl...

Nicely appointed and clean rooms. Much quieter place to gamble compared to casino, but machines sometimes malfunction, and slot attendants are frequently away from their desk or 'closed' so if you have a problem with a machine you are not likely to get any help. I had a machine 'eat' my ticket, and after an hour of waiting and having a security guard try to retrieve my ticket , I was told I would have to return the next day to get my money. When I returned, I was told that the person who needed to validate the return of my money hadn't done so before leaving for lunch and that I would have to return in two hours. The second time I returned, I had to wait another 35 mins for this person to come authorize the return of my money, then because the slot attendant/security guard had not made a note of how much money I had in the machine, they had to get another authorization, but now it was too late in the day (4:00pm) and I would have to come back tomorrow. I told them I would not be able to do that and demanded they do whatever they had to do to get my money. After another 45 mins my money was finally refunded. With no apology and zero comp. The entire time the staff treated me like I was to blame or was lying, despite that whole row of machines being closed after I and two others lost their tickets. All this over a little less than $200.

Lucky Eagle Casino

Lucky Eagle Casino

3.9