Lucas Auto Care Review

You have to love it when the work is done for less than what was quoted.

Fantastic service!!!! These guys are extremely knowledgeable and strive to meet your expectations and stay within your budget. I took my car in with a nasty leak. Not only did they thoroughly explain the problem and work with me to fix it RIGHT, and not do some patch job like you'll see with some neighborhood mechanics, but they also took care of some maintenance issues I'd been ignoring to keep my car running strong. Everyone needs a relationship with a trustworthy car repair facility, and Lucas Auto Care has earned my business.

I had one of their customers stop at my shop in Southfields NY. A compressor they installed had failed they shipped a new compressor to me and paid the labor to install it. They honored their warranty for a customer out of state that shows great customer service if your in that area you should use these guys

Can't recommend this place enough. Chris took care of me and worked with the warranty company to get my car fixed.

Lucas Auto Care are the best!!! Call them today for your car Repaire!!! They will pick up and deliver you car. They have loved on my MERCEDES BENZ S L 500
And this car is happy I Marc Miller endorses this 5
Star rated car care shop!

My first time at this place. I had to take my Audi Q7 for alignment after spending a boat load of money on tires that had to be replaced after a year. They took my car in, did a full alignment and considering that I just had spent quite a bit for my tires, they didn't charge me anything. It was complimentary!!! ($150 value)
This is why they dont have to spend much on marketing. They just got a loyal customer now!! Thanks Jason Bennett!!!

Campbells Auto Care has the best technicians and state of the art diagnostic equipment for all your europen and exotic car needs. www.campbellsautocare.com

Lucas always has the best technicians and does a fantastic job. Take your high end auto there with confidence.

Lucas The greatest team of experts that are very conscientious on improving your experience with repairing your car. Been using them for years and would not go to any other place .

Lucas Auto Care and all of the people who work there are great. They are the best, and they are all very trustworthy. I wouldn't take my car anywhere else.

I always learn more about my car when I visit Lucas Auto Care. James and Chris has been an abundant help. Always coordinates my service and parts in advance. Thanks again.

I cannot begin to describe how great this shop is. Chris and Kirby run the best Auto Mechanic shop in Houston. The staff is friendly and knowledgeable. They do repair work at a reasonable price and are more than fair in dealing with their customers. The best part of Lucas Auto Care is that even if they are busy they always have time to make sure the customers are happy.

Took care of me and my Audi. When my ECU had water in it, they took the time to dry it out and seal it up, instead of just replacing it! Saved me a boat-load of cash. This place actually takes care of their customers, and not just their bottom line. Highly recommend!!!!!! A+++ :)

Excellent customer and car care. When my senior Land Rover needed more TLC than a dealer could provide, I found Lucas Auto. The positive relationship building between new and long term customers is authentic, courteous, and professional, easily observed in a short visit in the lobby. Pricing is reasonable, work needs are appropriate and discussed in as much detail as desired.

Service Techs are friendly and knowledgeable. Little off the beaten path but true Eruo specialist.

21 year Cypress resident and Euro Sportscar Enthusiast with a MB C350 and E63 AMG! But now divorced and perm US MIL DAV budget! Ha! So! Honestly, the people at Lucas over the last few years services for my cars, have been "THOROUGH and COMPLETE, with as high as quality as any MBUSA Service Center, in some instances, Lucas' QA Standards were higher and better implemented. They have always treated me professionally and after a while as a friend, while never losing sight of focus of the care and responsibility they manage. In any instance, over the many occasions that I've taken my vehicles there for maintenance or scheduled service, an undiagnosed warning light problem or even my daughter's Mercedes CLA250 for her year state inspection. I have to mention the Lead MB Mech that personally performed some work on the 6.2L
(512 HP) beast of a motor my AMG has in it that he helped troubleshoot a performance issue, resolve absolutely then personally come on a ride along with me afterwards simply to ensure I was happy with it's newly restored power. Such a modest, humble and nice guy, there with me, both taking turns driving it while discussing the car. But he had fixed what so many other MBUSA Dealers and Techs couldn't, in several states!
Lastly, they always made it "convenient" and "affordable" and never forgot that I was a person. At times they knew I'd likely need to be picked up to come get my car, or taken home instead or waiting there for it in their lobby, it was being offered to me before I'd even need to ask. And on the times I have waited in the lobby, the environment has never once changed or dropped professionally, in fact at times it became more comfortable, not just for me, but the other customers as well.
I benefit nothing from this but I hope hope anyone reading it may benefit from it. Lucas it "Trustworthy!"

Honest, fair and skilled... what more is there to say?

Amazing customer service. Took my car for an oil change and brake flush. Quick turnaround and car is running great! Chris was awesome. Sent me a text with a quote on recommendations for additional work needed. No pressure or hassle on adding. He took the time to explain everything. Will definitely be back!

First time going there ever and I loved it. Went in for inspection and they were all very friendly. Will be going back for service

I had car trouble and was towed there at closing time. These guys took the time to diagnose my car after hours. I strongly recommend them for their customer service and quick turn around. I had some maintenance done a few weeks ago and the price was at least 20% less than the dealer and at least twice as fast.

Been here twice for my BMW 535i 2016
Once for lights and body works and once recent
Both time I ve been so happy with the outcome
My vehicle looks amazingly great and in great order
Chris and Evan and all others in shop and office thanks for great service

I have been to Lucas a couple of times now with my Audi, Why? First the quality honest mechanics... of course, wouldn t go back if that trust wasn t there right?! Second, if I have to wait for an hour for my car why not have a great conversation with entertaining, warm and caring individuals. I would send my best friend here. So, go try it out! Local businesses rock!!

Expert service performed on time at a good price.

Much better for my BMW than going to the Death Star and paying more for bad service.

I ll be back. Thanx so much.

Dave

I highly recommend Lucas Auto Care. It starts with their customer service, you will not find anyone more professional and courteous. Next is knowledge, they know what the heck they are taking about, there's no BS here. Third they stand behind their work. Dependable, Reliable, No BS, Professional and Knowledgeable! 5 Stars!!!

Great service for a good price. Their transportation service is a a plus.

This is an amazing place to get service done! My BMW needed work and via referral I ended up here! Glad I did! The staff at Lucas Auto Care does a PHENOMENAL job and handling their customers! My car is back to me and running amazingly! Thanks y'all! Would highly recommend to anyone reading this review - you won't regret it. -J

Dropped off 911 for a check engine and a brake flush. Honest assessment of check engine light. Some loose mass flow sensor that was easily fixed. brake flush charge very reasonable. They didnt have the brake fluid I wanted but were able to procure it in a day and got the flush done quickly.

I just brought my car in to get a new set of tires. My wife had done the same a couple of months ago to a competitor nearby. In her case, there were constant attempts to upsell, badgering about buying this service and that service, and the job took the entire day. My experience at Lucas was exactly the opposite. No attempts to upsell other than the cursory "Are you interested in this service?", they actually took no for an answer. The tire change was done in a matter of hours at wasn't outlandishly expensive. I went in steeling myself to have another stressful experience and didn't have one at all. I'll happily use them again.

Excellent service, and costs are much less than dealership.

Very easy to work with. Had 2 cars needing maintenance and repair. The staff communicated progress and working with my warranty as well.

This is the best place to take your car for service. The staff is very helpful, friendly and professional. I have been taking my Mercedes here for 4 years and always get first class service. A special shout out for Chris. His is awesome!

I had a great experience with Lucas in my 60k check up for my LEXUS RX350. I ve been wanting to try them. Extremely nice, very friendly, fair, professional and respectful. They rushed my inspection so I could get my sticker before 6 pm on the 31st! Great job and they fit me in. I ll go back as long as they keep up their integrity and honesty.

Had body work performed on my Mercedes and the results were excellent. I was pleasantly surprised about the attention to detail demonstrated with my repair needs. I personally feel that such excellent care is the rule at Lucas and not the exception.

Very professional and they provide top service. I totally trust them with my Porsche and believe they provide better than dealer service at substantially lower cost.

Lucas Auto Care is EXCELLENT! That sums up my experience with them in one word. The team are all professional, friendly & very helpful. Not only was the actual car service fantastic but they went our of their way to sit & spend time with me talking me through the various things that had been done. You will be sure to walk out of Lucas Auto Care with a smile from ear to ear! I would highly recommend these guys.

I got my Ford Hybrid service by Lucas Auto Care and i'm very happy with their services. Don is very nice and professional. Overall, i had a great experience and i will definitely use them in the future.

As usual prompt and competent service, plus very pleasant customer interaction.

The people were very friendly and extremely informative on what was going on with my vehicle.

I have been taking my SLK to Tyger's for nearly 3 years now. They have never been anything less than honest and courteous. Tyger and the shop have stood by every repair large or small and I have always felt like his priority was to keep me as a client over all else. As a Nurse I believe having a good mechanic is almost more important than having a good doctor!

Easy to schedule my appointment, sent a reminder the day prior. Was given a ride home so I didn t have to wait and offered a ride back. Professional and cost what they quoted over the phone.

Very knolegable staff in shop and nice office people

There really professional customer service was awesome...

Summation: Poor customer service couple with poor workmenship.

I have had two service experiences with them. The first seemed great. They seemed knowledgeable and were responsive. They fixed a transmission bracket and a few other items on my wife's Volvo. The next time I had them work on my BMW they work was slow. One item included windshield replacement.
This is where it went bad. The install was poorly done. They destroyed my rain sensor, and the glass has visible defects. Criag was unresponsive and unconcerned over this issues. It took over a month for them to replace the rain sensor they broke. They would not replace the glass that was defective.

On top of all this the transmission goes out on my wife's Volvo. Not related to their work. But the Volvo dealership informs me of a sub standard repair preformed on the transmission bracket. They wrong type of equipment was used in the repair.

GREAT SERVICE! I was traveling and they helped me get back on the road!!

I agree with the other reviews on here. This is a great place to get your car fixed. The guys there are always friendly and honest. I used to get my car serviced at the Mercedes dealership (won't mention which one but what a ripoff!) Ashley, the manager I believe is very helpful. Would not hesitate to highly recommend.

Great job on the repair of my Ferrari California!!! I've been a customer for over 15 years and I'm always satisfied with the quality of work performed at Lucas Auto Care. Fantastic work, on time and on budget!!! Job well done!!! Thanks, Dan M

I have been a customer of Lucas Auto Car for many years even though I don t live close to them. This is because they give such excellent service and go above and beyond what others do. I needed an inspection and knew there would be other things that probably needed to be done. They check everything to make sure my car is in tip top condition, so I don t have to worry. They also tell me if it needs attention now or can wait, so I can choose what works best for me. They drive me to my sons place, contact me with what they ve found and pick me up when it s done. And this year they surprised their customers with a coupon for $75 off so we could catch up on any needed repairs. (Don t tell them, but I would have had it all done anyway-LOL)
Diana Parish

As usual - at quote, done in timely fashion and professionally. ONLY place my Audi goes except for OEM only repairs.

Amazing customer service, shuttle at no charge! They guarantee the job for 3 years or 36k miles!! I got BMW dealers treatment and quality at lower price.

I went in to have a alignment and the people did a great job. They was more reasonable than dealers prices. There wait room was comfortable and with refreshments. Everyone was so nice. I will be going back for all my car troublesoutside of my warranty.

Joe N.

This is the best place I ever went too. I went 3 mechanic shops and each one told me a different story. So I went to Lucas auto. They were so honest they told me what the problem was right away. They are so reasonable and the guys were so friendly and respectful. From now on I will be giving Lucas auto my business. I recommend Lucas to anyone who wants truthful mechanics and good service. Thank you Lucas.
John mongiovi.

I've been coming to Tyger for the last 2 yrs for my Acura. Oil change price is higher then most, but is still a good price considering trained techs are touching your ride instead of the high school kids at Jiffylube.

Great service, great team. Chris and his team are amazing. Pick up, drop off, loaner car, communication Lucas Auto delivers. My car FINALLY has returned to its glory.

Had a positive experience on my 2005 X5.Did a great transmission service and when I went back to pick up my car looks shiny and clean.

My experience was exceptional from beginning to end. Tyger and Owen were very professional and helpful. Everything was explained upfront as to cost and time involved.
I noticed that everyone that came into the business was greeted right away and had questions answered quickly.
I would certainly recommend Lucas Auto Care.

Very good place to take your vehicle. Honest and professional, tell you exactly what to expect in repairing your vehicle. I especially like the idea that they use the Vehicle manufacture recommended parts . I will definitely do business with them again.

My experience with Lucas began with a phone call yesterday which was great. I was looking for an oil change on my 2016 Audi Q5; I had a ton of questions and Evan addressed each one. I brought my car in today for that oil change and ran into Tyger the owner. Great guy. They changed the oil and inspected my brakes in good faith. I was in and out very fast I would bring my other cars into them and if you happen to have a German Luxury car and don't wan't to get hammered by the dealer I 'd go here.

Overall I am please with the Service I received at Lucas Auto Care although I asked that the side marker bulb be replaced on the Passenger Side Front and would like that to be scheduled to be addressed.

Awesome service!!! I will go to them with all my needs. They treated my Land Rover like royalty!!!

Great place. Everyone was very nice and the best part is no one pressures you to get a million things done to your car, which is amazing. Will definitely come back here if I need anything else done annnnnnd they were quick too!

Took my Bentely here for a transmission service just got it back today car is running great they have excellent customer service Chris and Tiger took good care of my car in addition there were way cheaper then the dealership so I recommend there service. Thanks Team Lucas see ya at oil change thanks again

Lucas Auto Care goes out of their way to ensure you are a satisfied customer.

An honest shop. Explains everything to you in detail. Very knowledgeable group of guys. If you have a car that needs maintenance - these guys are it.

Very friendly and professional. Top quality people and processes. Highly recommended.

Had a prepurchase inspection performed on a 2015 LR4 that a nation wide used car chain was selling. The inspection noted deficiencies an average person would have missed that I was able to have the dealer correct. That $140 investment in an inspection yielded new bushings, a lower left control arm, new brakes, and more importantly a little peace of mind. Highly satisfied and do recommend this service from the talented folks at Lucas Auto Care.

I usually take my car to the dealership for repairs. When the sunroof got stuck and I needed to get it fixed quickly I found Lucas Auto Care. From the moment I entered the door the guys were very friendly and professional.

I was called and given precise details of the work that needed to be performed. Once the work was completed I was called again and was given more details as to how everything went

I will be using Lucas again in the future for my car repair needs

TJH

This is a hidden gem in luxury car care. Service is on the Ritz Carlton level. They always do what is best for your car. I will take my Mercedes CLS 550 nowhere else. Fast, friendly, and thorough.

They do what they say... Fix exotic cars, the right way the first time!

They have a great staff, very friendly, and courteous. They did a great job on my car. It runs like a millions dollars again. Thanks.

My first experience at Lucas Auto Care was great! Before working on a vehicle, they perform a standard routine check to assure that there are no other problems. Their mechanics caught a small problem that the dealership had glanced over, explained the issue and had it resolved. Beyond mechanical fixes, they even fixed a few rock chips that had been bothering me, they did an amazing job touching up those blemishes. I will definitely be back! Thank you Lucas Auto Care!

We took a truck to these guys for an inspection before buying it a few months ago- they were very thorough and helped me (someone who understands very little about the car) understand exactly what was right and what was wrong with the truck. I believe it was the owner we worked with and he was extremely helpful and friendly, couldn't have asked for better service. I wish we lived closer to this area because these guys would be my go-to auto shop.

Thanks to the professional staff that assisted me with my car. I highly recommend Lucas Auto Care to anyone who needs service done to their vehicles. Everyone was professional.

Awesome caring people I would recommend to my closest family

Not knowing much about cars, I initially went here because my roommate/car expert recommended i go here as opposed to the BMW dealership. Not only did they replace my halogen lights with projectors flawlessly, but it also only took around an hour.
Ever since that, I have only gone here for any repairs or advice. I went in about 3 weeks ago because my service light was on and they checked it out and told me exactly what the problem was. I went in again today to get it the microfilter replaced and they did it for 2/3rds the price of the BMW dealership.
The employees are incredibly knowledgeable and helpful, and seem to be looking out for the customers best interest. I would highly recommend going here with any BMW questions or concerns over the dealership.

From the moment i walked in the door it was friendly and professional. I will absolutely return.

Great place filled with great people! Immaculate facility staffed with knowledgeable techs and great customer service. Wouldnt go anywhere else!

I can undoubtedly say that these guys are top professional! They are fair , fast and do quality work. Most of all they are friendly and the customer service is always top notch. Highly recommended!

Lucas Auto Care.This place represents a breath of fresh air in what has become as sea of mechanical franchises that simply try to find ways to nickel and dime you throught fear tactics and inspection fees. Have had a few repairs done here as my vehicle gets older and I never walk away with any feeling other than I've received high quality work at a fair price and from trustworthy folks. Work is done with your convenience in mind. Actually convinced me that the notion of service is not quite dead everywhere! 5 star experience for sure., Thanks Lucas Auto Care.

Skilled technicians. Friendly office staff. Honest and professional. European car specialists. You'll wish you would have taken your car there sooner!

Had a need to correct a bent fender that was preventing front door to close properly. Without an Appt they fit me in and fixed the fender and it was so well done you see no trace of repair or damage. It s perfectly done. Nothing less than perfection.

Very impressed with quality of their work and overall customer experience. Highly recommend this place for your Autocare needs. They do high end vehicles as well, their specialty. Audi, Mercedes, BMW, and exotics.

Can t say enough positive about this place - truly incredible experience. I d give them 10 stars if I could. All the reviews are right on target. Just try them - you won t be disappointed.

I cannot complaint at this moment. Exceptional customer service!
What I ve been through I can frankly say The shop is trustworthy.

Lucas Auto is the best shop in the Houston area. The guys were fantastic, very helpful. The free loaner car makes the repair process go a lot smoother. I originally came to Lucas based on reviews, but you now have a customer for life. Thanks for taking care of my car.

I chose this Lucas because of the number of high reviews. I m glad I did! I had a great experience! My Maserati has a few serious issues and some minor ones. I am completely confident in the repairs and the skills of the technicians and mechanics here at Lucas.
Their customer service was awesome! I was notified and explained each issue. I was given a quote for the work ahead of time and was able to decide what work to do.
Chris was awesome answered all my questions and I feel like he went out of his way to take care of my car.
I really can t say enough good things about them. Professional, curtious, friendly and helpful.
Thank you!

Love this place , I will continue to bring my vehicle here.

I have finally found a place that s honest and customer driven. I ve had my BMW worked on twice here and each time there is exceptional service from beginning to end. Thank you

Today was my first experience dealing with the team. I called ahead to let them know the requested service and they preordered my parts. Once I arrived they promptly proceeded working on my car. Although the service took a couple of hours, I took the opportunity to walk across the street and enjoy the neighboring shops. The ladies and gentlemen in the customer care area were very attentive and helpful. I am extremely pleased with my service and will be returning. Thank you team for your professionalism and courtesy.

Take my '02 VW here for past 4 years and cannot speak highly enough of they place. Highly competent and explain/discuss problems and options for fixing my car. I've recommended them and will continue to go to them on this and any other foreign car I own.

Was there more than a week ago waiting in the waiting room to get a new battery put on my BMWX3. While I was there every one are friendly. They re all take courtesy of calling and following up on all their customers. They did that to me too. Good job and thank you!

They took good care of my care. Finding all the issues and fixing them with perfection. Allie even delivered my car to me after the repairs were finished P.S. I live very close by the shop. This is the best auto service I honestly ever had in my experience with auto shops. They even called to give me update on the repairs and how the tests went. Allie called to check up on my car afterwards to make sure their work was satisfactory. I tell you they make me feel like family when I m there and on the phone. Excellent work Lucas
Auto and they really Care! They have the best employees. Allie and Chris are very responsive and take care of their customers.
Get personal with Lucas auto you won t regret it. My car is running like a champ.

awesome place. work is great and fast in and out. friendly people.

I took my m3 into this shop last Tuesday and one of the most surprising things was the owner calling the next day to see how my experience was. I couldn't believe it I have never received this kind of customer service before. I will definitely be back.

Best experience I've had a shop bar none. I know a little bit about cars but play dumb when I talk to mechanics so I know if they're being honest or not. Lucas Auto Care was honest and respectful and have me a list of what I needed to have repaired along with the urgency of each item.

After receiving a ridiculous quote from the Mercedes dealership for my Mercedes I decided I wanted a second opinion. Not only did Jason quote me a more reasonable price for the repair, he then figured out the problem was something else entirely and the cost was going to be even lower! He had my vehicle fixed in no time.

Lucas Auto Care took great care of my Lexus! Will definitely come back!