Charlie Lerman

Review of Lucas Auto Care

Summation: Poor customer service couple with poor ...

Summation: Poor customer service couple with poor workmenship.

I have had two service experiences with them. The first seemed great. They seemed knowledgeable and were responsive. They fixed a transmission bracket and a few other items on my wife's Volvo. The next time I had them work on my BMW they work was slow. One item included windshield replacement.
This is where it went bad. The install was poorly done. They destroyed my rain sensor, and the glass has visible defects. Criag was unresponsive and unconcerned over this issues. It took over a month for them to replace the rain sensor they broke. They would not replace the glass that was defective.

On top of all this the transmission goes out on my wife's Volvo. Not related to their work. But the Volvo dealership informs me of a sub standard repair preformed on the transmission bracket. They wrong type of equipment was used in the repair.