Louis Vuitton Americas Review

Wonderful place, prestigious world brand with a decoration and exhibition of its products that impact, you can not stop going, in your visit to NY.

SA service was very poor compared to other LV stores that I have been to. Lots of SAs standing around chatting and not interested in helping us - we had to go and ask someone to assist us so we could buy things..

We bought a bag and a key holder and I will say that the man who hotstamped them (he wasn't an SA, he was in Client Services) was amazing - super friendly and took some time to give us a show of the building and some history of the brand.

Awesome consumer experience! The team is very attentive to customers. There are regular and limited collections. 5 floors! There is everything!

Flagship store in the US. They did not spare any expense in this space. Just walk in. It is a museum to LV

Bought a purse and wallet and subsequently had to return the wallet. Everyone in the store was very friendly, offered me water, showed me anything I asked to see, and did not pressure me at all when I wasn t sure if I wanted to buy something. That can be a rare experience in some stores like this, as many sales associates are just looking for a commission.

Worst customer service, bad bag quality. They only know sending you bag to the workshop once your bag has quality issue, and then the workshop customer service told you that they cannot fix it for every kinds of reasons. Incredible.

There are some foreign sales assistants.
I met one Japanese assistant. She was so rude.
I was disappointed. This trip was my first trip to NY but I'll never visit again this LV!!!! because of her! Actually, she is looks like Momiji Yamamura. She is a japanese actress.

This issue is considered to be a great management troubldown a good Samsung mobile phone born in Mashhad

Very luxurious clothing and accessory house but the store is fascinating.

It was great and the people was enjoying them selves.

It's a big store, large selection and beautifully decorated.

this is my go to store! I only shop at this location they all ways have the lasted in stock. I just bought a Belt a corssbody with amazing service all ways.

Great layout and good selection. Quality product and the staff is very helpful.

Likely the best store on 5th avenue, but who sells a suitcase for $27,000? A little bit absurd, but I guess that's just how it is.

I had a very nice shopping experience. My intentions were to just browse but ended up making a purchase.

Went there 7 days ago, bought 2 pairs of mens shoes for $1765.00. Then salesman tells me they don't have any boxes for the shoes. Seems kind of ridiculous, but I store my shoes in the boxes and for that much money, kind of feel like they should come in a box. Salseman tells me he will just overnight them with a box and we can expect them on monday. Charges my account. Well, 7 days later, no shoes. Called "customer service" twice because you cant call this store directly and was told they have no information, no tracking number and they cant do anything, but will have the store reach out to me directly. Never heard from the store. Now am going through my American express to get my money back. Would never shop in this store again. Better off just buying them online.

Terrible attention, they treat you like you don't have the right to be there, even when you want to buy. It is convenient to go to the LV that are in Saks.

Good selections.. but not the most friendly staff. The ushers were more friendly than some of them lol

Kaydence Chan was the best she worked with me really well and guided me through all I needed to get and sent me to the right location to get my bag, being they didn't have it in this location. Staff service is excellent here especially Kaydence!

Unnecessary process for a simple hot stamp. better off going somewhere else

I always love the 5th Ave store; it's one of my favorites in the world. This trip I met a lovely SA names Rachel up in the customer service office on the fourth floor and was so pleased with her help. I brought one bag in for repair, which she took care of promptly, then she helped me make some other selections to add to my collection. My visit during this recent trip to the city was certainly on par with the fabulous service I have always experienced at this store.

Staff made me feel as if I was shopping in a supermarket. No personal approach.

Terrible services. Would not recommend this location at all .

All sales associates were beyond helpful. THANK YOU tremendously for a your assistance Mili ...and Debra.

Far expensive than in Europe, ridiculous prices, poor quality goods. I got my keep all few years ago. Not used regularly and almost broken. Check the insides of the keep alls, seems not finished and even a single pocket inside for your belongings. THATS RIDICULOUS! also you can buy it to any black men in any corner of NY... where s the luxury ?!

The first LV, bought in NY we never forget ... it was great my experience to have in hand the bag of dreams !!!

The best shopping experience I have ever had. I loved the person's attitude that helped me with my purchase Alisa R. I will be back to buy more items!

Louis Vuitton is a nice place to shop where you get good quality stuff that will last a lifetime Excellent customer service

I wanted a mannequin from the store for free but they didnt let me have it. Place sucks

Iconic brand with best in class products, for fashion faithfuls of all ages, taste and creed worldwide. Products on offer are second to none and continue to be a collectors delight. Shop is well laid out with different sections for men and women. Staffs are well equipped in the art of making you appreciate the uniqueness of their products/services/brand. Overall shopping experience is very positive.

Walking in to this store can be quite nerve racking as your mind automatically thinks that the staff and customer are all judging you, wondering if you can afford the product. I can say that I was pleasantly surprised by how friendly the staff was here.

The only thing I didnt like was that there was A LOT of staff, all watching every move you make. I get that they dont want theft but come on!! Let me shop without feeling like I'm on an episode of Big Brother!!

Thadious (so) was the bomb. He had only worked there a month we were shown all options and left a very happy customer. Would go back to him to buy again

Worst customer service ever! The associates don t even lol your way.

Thank you to Jini who made our experience great at the Fifth Ave store a couple of months ago! Fabulous service, beautiful store.

I've shopped here for years. They always have everything I'm looking for.

For sales person Jason great service very pacient and professional and funny as well from Edwin and Kim.

Brought two of my most value bags there and pleasant atmosphere

They never pick up... have better chances talking to god than a LV representative

I was trying to make a return for a lv purse and wallet that I purchased with cash. At first, I tried to return it at the Lv store in Soho, then they told me they don't have $2500 cash in the store and sent me to go the Lv store on 5th Ave. Again, here they told me the same thing. I mean, what in the world is going on. Lv is a luxury brand yet they don't even have enough cash in stores for their costumers to make returns. Doesn't this sound ridiculous? You're selling thousands of dollars yet you don't have $2500 in store for a refund? I felt so frustrated because I had to come again to make this return which waisted me 5 hrs and not to mention the money spent on the cab from Soho to 5Th ave. It's just the worst experince.

Magnificent store in a design venue perfectly integrated with the rest. Precious shop windows. Expensive

Walked in, looked around, no one spoke to me, went to Prada and bought a bag there.

Got my first LV purse with Adam. He was very attenting even though there were a lot of customers waiting for him. I told him I will be looking around and he said no lol that he was with us and he answered all of our questions. Never felt pressured to get a product and showed me whatever I wanted to see. Very friendly atmosphere and gave us plenty of water lol and after our purchase, offered us champagne. I will definitely be back to this boutique. Thank you Adam!!!

Just for looking. Luxurious. And expensive for those who make an effort to travel.

I love their design and public art additions to the exterior of their building.

Quality is quality. Staff is knowledgeable and helpful, somewhat aloof and arrogant. Arrogance is not a synonym of class!

i love it made my mom happy when i bought her a purse there for here birth day and when she is happy i am happy

Top notch customer service. The purchase experience is amazing here.

The staff was wonderful, even if your only window shopping. Definitely a staple to stop by if your in New York with your wife!!!

First time going inside LV, it was great experience. Thanks for ur service got my first LV speedy 25 and its so adorable. Hopefully I will come back soon.

A four-storey brand-name store, including women's bags, jewelry, shoes, shoes, men's clothing, suits, casual wear, shoes, 5th Avenue, no pressure, free to watch

Really great store walked in with my friend and we didnt have the intention of buying anything we just went in to have a look but we were given popcorn and we played on the FIFA setup they have

Everytime I go there I feel so special! Thanks to amazing SAs. They always so helpful in getting the rare stuff I want.

I visited this store on December 8, 2019 with the sole purpose of purchasing the Tambour Horizon smart watch. Upon entering the store I was greeted by an attendant and expressed interest in purchasing the watch. He kindly directed me to the second floor where it was located. I found it a bit odd that I wasn't introduced to a salesperson but I followed instructions and before taking a couple of steps, another attendant intervened and he then introduced to me a salesperson. The salesperson was polite and escorted me to the watch display area. I purchased a watch and the checkout process was reasonable. After a day of trying to charge the watch it was clear the the watch or charger was defective. I returned to the store today to exchange the watch. I explained my situation and was told to wait for a manager and was offered water during the wait. I was later greeted by the manager with a "new" watch to exchange. After a brief dialogue he mentioned that he had not exchanged the charger. I found it odd and requested that he exchange the charger as well because it was unclear if the watch or charger was defective. I also mentioned that I live 2 hours away and returning to the store a 3rd time would not be an option. He mentioned there is a serial number or sku on the charger and implied it was a process to exchange it. I asked if he can at least test the watch and ensure it charges properly. He agreed, went to the rear of the store and returned with the good news that the watch charges and all seems well. He also agreed to give me his business card so I can have direct access to a manager if I have any further difficulties. He was kind and courteous and I was satisfied with customer service at that point. I decided to purchase sunglasses while he updated my profile and warranty on the "new" watch. I arrived home a short while ago and unpack-aged the watch only to realize I was given a used watch. The watch does not have the protective plastic, it has signs of wear, and the settings show previous connection to wifi and a cell phone. Additionally, my bag does not contain the manager's business card. My anger has now transitioned to disappointment. My experience at this store was absolutely terrible.

I was a regular customer and never take the time to write a bad review, unfortunately you just lost a good customer for a simple exchange from a purchase done 1 day ago. The not acceptable excuse from your store manager was that it had a perfume smell, mind you it was never even worn by me and how many customers walk in your store that use perfume and try the scarf around there neck... It's un acceptable and really upsetting that a store like Louise Vuitton won't exchange for another store item and use such poor judgement. I own a chain of 11 restaurants and every complain is addressed to avoid bad reviews & lose customers. Never in my life have I taken the time to write a bad review but this one well deserved it! Will never be back at any of your stores and will make sure it gets published on all your online marketing along with a report to the Better Business Bureau!

The stuff getting owner of the store whuch is not good. And many new products especially clothing makes more difficult to buy.

Very helpful staff. I rate their service very high. Nice job. Thank you guys. Best customer service.

I do not find such good wallets, shoes etc for the exorbitant price they have

In store shopping at Louis Vuitton is a truly unique experience. I recommend making reservation if you plan to make an in-store purchase in order to get the full VIP treatment. They cater to your needs such as offering complimentary libations and fine chocolate and organize and display items. My SA ran behind our appointment but they are real engaging.

When it comes to dressing elegant and at good prices, although the good is expensive.