Ok so the customer service here is on another level. Although the bag prices are high, the quality is superb! If you dont see a bag you like, you can order it and they can either mail it to you or you can come and pick it up another day. They also do initial names on bags or on tags. Super organized and exclusive. Definitely a place to purchase from.
Extremely bad service. Attitude and ignorance. Refusing to sell me products that I KNOW they sell to others; it s disgusting. I went to Macy s instead who were fantastic but these experiences put you off the brand to be honest- would think of Gucci or an alternative in future!
Definitely 1 of my favorite locations I choose this one over Bloomingdales location any day I brought in my wallet for hot stamping they had me in and out within the same hour thank you!
Excellent , i was assisted by a gentleman, by the name of Mr. Quami . Beautiful experience . My second time in the store. Wonderful
My favorite brand.
Ask them about my profile
$$$$$ spent here.
Good investment.
One of the few handbag brands
that actually appreciate in value.
Invited to focus group.
Nice experience.
The end.
My friend and I did a quick stop by , it was a great and awesome place... very expensive but worth the stopping by
Without a doubt impeccable service and a great location with a huge variety of items.
Worst customer service from any luxury brand anywhere! Almost none of the staff said hello,especially this black guy who stands in front of the elevator on the 2nd floor. He gave me a quick backward nod...I am not your homeboy. The sales woman with long black hair on the 2nd floor was one of a few that actually behave like someone who works for high end fashion house, also a gentleman on the 1st floor in fragrance section was very nice. I've had better experience from TJ Maxx sales reps. Train your staff better!
Joei Huang is the best. He always gave me 5 star VIP treatment. The shopping experience reminds me of the flagship store on Champs Elysees except for the long line thet have in Paris. Helena Hui and Dominique Waters are also some of my favorite sale associates. Overall best LV store in all NYC mind you I visited all of them. Everyone is nice there. So it s worth the long commute for the fantastic experience if you don t live in NYC. Go there on a Sunday less traffic more parkings.
Dealing with staff on the upper floors was completely different experience than dealing with the staff on the first floor.
The first floor was in complete madhouse of people and the sales lady literally elbowed the other sales guy out of the way to get to me... but she ended up seeing a long-time customer and completely ignoring me all within 5 minutes.
Upper floors had exceptional staff.
You have lost a valuable customer today. Entered the store and was greeted normally like in all of Europe's stores. Niceness and pro-activity stopped there. Ascended to the 1st floor as I was interested in purchasing a bagage case and a mens wallet, and no help was given by the floor employees, waited and waited until I gave up. It was like I was invisible. Will take my business elsewhere...!
Rude employees who pretend to be better than their costumers and instead of acting politely they find a way to humiliate them. Also they offer this 1:1 service ( they call it that way) but in reality is a time share high pressure car salesman cheap tactic. No other store on 5th does it but they pretend as if is high end. Tip: when someone goes to a store they wanna buy what they want not what your sales people think is cool. Cheap, degrading, time share sale- like experience. I leave nearby but i ll go elsewhere for my leather products.
I love love love my louie bag (yeah I called it a louie). I use it everyday! Every time I see someone with a fake louis I just want to tell them to stop and save for a real one because there is nothing like it (plus the handles don't change color LOL). I 've had my louie for 3 years now and its kept shape and does NOT have one scratch or problem with it.
Huge flagship store with tons of merchandise. Plenty of associates to help.
great sevice when i bought my lv belt and plus i was really easy to walk salvatore ferrmagamo which also sells good clothing
When the store is busy the staff can't help but get carried away, other then that some staff could be a little more helpful with shoe sizing
Poor customer service. I came here to try a certain bag, but, instead, I waited for fifteen minutes, and was told that the bag was sold out. Hey is there something called online system?
Went in and knew exactly what I wanted. Joanna was such a sweetheart!! From the moment I walked in till the moment I left.
Went to the flagship store on 5th avenue this past Friday with my wife and our sales associate ZiXuan Lou went above and beyond to meet our needs . My wife purchased a bag and was having some complications with the lock & Zixuan was readily available to assist her even after hours. Impeccable customer services will definitely stop by anytime we visit NYC.
If your buying Lv should Definitely shop here I come here all the time they have everything in stock
A seriously large Louis! Good selection of goods and sizes available. Personally not as good as my favourite outlet in Beverly Hills.
Awesome service, nice music with a live DJ. And my wife cried when I payed for the bag.
They make you feel very important and cater to your needs. Especially when purchasing large items of course.
Louis vuitton no longer makes there belt out of leather but instead a canvas. This means you are still paying the same expensive price simply for the name LV but not the quality it once used.
Of course this global brand had to be on a corner of Fifth Avenue in New York.
J.c was very accommodating. It made my first ever LV purchase a smooth one!
Great customer service.
I was greeted in a friendly and professional manner.
I got what I want in seconds. The lady (I wish I knew her name because she was really sweet: check your camera on who was happily helped me on 10/03/19 at around 4ish. She is awesome!) I got my dream bag with no hassle.
Their accounting manager Tiffany Chang (from Taiwan) is a rude and prejudice garbage. She is extremely biased against mainland Chinese. It will blow your mind a well known brand like LV will hire people like this.
Amazing store with a great layout. The staff their is amazingly attentive but for the money you drop, I would hope for nothing else. Great quality bags at an amazing place and their wallets aren't bad either. Coach and burberry aside, their quality is astounding.
Very very nice.. 100% recommended. They got everything. Nice treatment. Love it
Always love a visit to Louis.. Try the ne cologne.. Abfab...
Most of the upscale places we visited in NYC had very friendly people helping us. This place did not.
Customer service can be great depending on the associate which is assisting you. A great flagship location with alot of variety to choose from.
4-story luxury store in 5th Ave. LV antique luggage!
I always come to this store everytime i come to New york. I always find what i m looking for. I really like my new pair of sunglasses and my new shoes.
I went to this store and the staff were so nice, helpful and welcoming, and they helped me to chose a really nice belt for me
Man Items was second floor. The lady was assisting me there is no elevator to go 2nd floor. After finishing my shopping I saw There was elevator.
Bad service at LV
Friendly well informed staff. I will return for my dream bag!
If i could give ZERO star i would. Horrible customer service and the rep wouldnt give me the prior person's name who i spoke to and gave me the incorrect information wasting my time and my assistant's time. She sound very rude and cocky. I bought a bag here a few years back and it broke badly and needed repair. When item returned that's where everything goes downhill. Finally got the supervisor's name Candace and I was informed she is very very busy. I sent my Chanel earring for repair last month and the service was wonderful and this Louis Vuitton store doesnt deserve its clients with all the terrible customer service. Will not buy anything from this store again and prob wont buy anything from Louis Vuitton ever either. There are other many high end luxury brands, this one is not what i see a good brand anymore.
Excellent service by Carren. She was awesome. I'm going to get a matching wallet next time I'm in NYC to go with my new Artsy MM bag. This was my first trip to New York so I figured go big or go home. I went big (for me). Love my bag, loved the experience.
I am trying to unsubscribe & your site says i can but it doesnt work
I live in the deep bush & am hugely old
Being the flagship store for NYC they had stock in everything we wanted to look at and the sales assistance were friendly.
Great service and a must see if in NYC and you like nice things
Noice. Doorman opened the door for me. Nice design lots of stock.
Had an amazing experience at this store! Although the store was incredibly crowded, my SA was very patient, friendly, personable and the entire experience exceeded my expectations. Since I don't live near an LV store, most of my purchases have been through the LV website, so it was so much fun to try on the different styles in person before making a purchase.
The staff here are very friendly and helpful. Because this is a flagship store, there are so many bags, including those that are hard to put your hands on. Overall, I enjoyed my experience here and would definitely come back.
Very positive experience. Fabulous customer service.
Fantastic I like it very nice very nice bag all the size
I love the personal attention that I receive when I shop here. It's not just shopping it's an experience, I love visiting the store anytime I'm in the area. All the sales people here are exceptional. Great staff, amazing store
The price is also cheaper than Japan.
The clerk doesn't keep up and is kind.
I am glad that there are many stationery items that are rare in Japan.
visiting this particular louis vuitton showroom was a perfect experience with the help of Mrs. Bilijana Visnjic(client advisor).
she was very helpful and professional. these 5stars belong to her :)
Came to pick up my bump bag here the staff is super friendly.
I waited at the counter for almost twenty minutes and nobody came to ask if I needed help. Gladly made my purchase in another LV store.
My wife favorite place . Oh my ALLAH . She always make collections. Dear Louis Vuitton send some gift to my wife she always buy bags :D
Poor service. Bag was defective after having used it for one month with minimal use. Their so called workshop took 6-8 weeks to analyze my bag and tell me there was nothing they could do to fix it. So they sent it back to me to pick up. Impossible to reach the store s client services.
We just walked by last year, always have great decoration of this store in Fifth Ave.
Amazing. Staff there was super nice to me and helpful the whole way
Me le gusta le clothia porque el shineire (I like the clothing because it stands out)
Service is great, Complementary champagne is Devine, love shopping here!
Despite being the one on Fifth Avenue and all having a similar format, I must say that I have visited others that I liked more located in less important places.
Upset with service: my wife bought me shoes as ussuall 10 size but when i wear it :10 size from LV damier: its too big i cant walk like ussuall and i bring back to exchange with small size as i wear : but they dont except it: service make me upset
In-store experience, however the prices are quite high, but always half the price we find in Brazil.
us.louisvuitton.com
