Local Measure Review

About Local Measure

Local Measure: Revolutionizing Customer Communications

In today's fast-paced world, customer experience is everything. Customers expect personalized and seamless interactions with brands across all touchpoints. This is where Local Measure comes in - a customer communications platform that fosters genuine CX connections and anticipatory customer service.

Founded in 2012, Local Measure has quickly become a leading player in the customer experience industry. The company's cloud contact center solution and guest experience suite have been designed to enable the simplest experience for customers and employees alike.

At its core, Local Measure believes that every interaction with a customer should be meaningful. The platform helps businesses achieve this by providing real-time insights into what customers are saying about their brand on social media channels such as Twitter, Instagram, Facebook, and LinkedIn.

With Local Measure's advanced analytics capabilities, businesses can track sentiment analysis of their brand mentions on social media platforms. This allows them to identify potential issues before they escalate into major problems while also identifying opportunities to engage with customers proactively.

The platform also enables businesses to create personalized experiences for their customers by leveraging data from various sources such as CRM systems or loyalty programs. By doing so, companies can tailor their messaging based on individual preferences or past behaviors - ultimately driving higher engagement rates and increased loyalty.

One of the key features of Local Measure is its cloud contact center solution which provides an omnichannel approach to communication between businesses and their customers. With this solution, agents can handle inquiries across multiple channels including voice calls, email support tickets or live chat sessions - all from one unified interface.

This not only streamlines operations but also ensures that agents have access to all relevant information about a particular customer regardless of how they choose to interact with the business.

Another standout feature of Local Measure is its guest experience suite which helps hospitality brands deliver exceptional experiences for guests throughout their stay at hotels or resorts. The suite includes tools such as mobile check-in/check-out functionality as well as real-time feedback mechanisms allowing guests to provide feedback directly through the app during their stay.

Overall, Local Measure has revolutionized how businesses approach customer communications by providing an intuitive platform that enables them to connect with customers in meaningful ways while also anticipating needs before they arise. With its advanced analytics capabilities coupled with omnichannel communication solutions – it’s no wonder why so many companies trust this innovative technology provider!