4 years ago
This company has been a nightmare since Jan 6, 201...
This company has been a nightmare since Jan 6, 2016 (date I filed my claim) until March 5, 2016 (date they finally decided to pay auto shop for my vehicle). I'm not going to get into all the fine details of my rude & lack of communicating claim adjuster Lauren P. & her supervisor who never answered the phone & when she did she was extremely rude. Or the sorry ass estimate she sent me on my tore up vehicle because they didn't even really take the time to assess it (BTW it took them 3 1/2 weeks to do an estimate) only to send an email & say "sorry we can't pay, due to the estimate being lower than your deductible"
So we take our vehicle to another auto shop for a 2nd opinion & quote & of course it was significant damages... Anyway they sent in a supplement so they could started on the work..affirmative agreed to pay it....our vehicle was ready for us to pick it up on 3/3/16.. Auto shop calls us says Affirmative hasn't paid us..your claim adjuster's phone has a "Bankruptcy message, saying their Bankruptcy went I to effect 3/1/2016" we called & it said the same thing...Customer service line just rings,you with not get a person.... We Googled ..& yes the company filed Bankruptcy 10/2015...
Luckily by the grace of god, I googled "Affirmative Insurance bankrupt" & I clicked a link that gave me the number to their law firm (omni) handling their bankruptcy case" spoke to someone after being passed around several times & the auto shop called us 3/5/16 & said they received payment & to come pick up our vehicle.. I hope this info helps some of you. But please Google "affirmative insurance bankrupt" & you will get some numbers to call for help. They almost tried to get over on us & we almost got an attorney... (Yes we are looking for new auto insurance too, you all should do the same asap)