i called this company for carrier setup,they hold me for 30 minutes,no body answer. waiting and waiting ,than i disconnect my phone.this is my first time, i have bad experience .i don't know how they working with carriers.
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What reviewers say about Loadsmart
Customers describe the experience as either great or terrible, with positive reviews praising the company and specific staff, while negative reviews highlight terrible communication, wasted time, and poor customer service.
What does Loadsmart do?
Loadsmart is a logistics technology platform that enables shippers, carriers, and brokers to efficiently manage an automated supply chain through instant freight booking, real-time pricing, and access to intermodal capacity.
Are there any complaints about Loadsmart?
Yes, complaints include poor communication, carriers being held hostage for days, refusal to pay detention charges, and failure to confirm delivery appointments.
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7 Reviews
This company is the worst. Held my truck hostage for 5 days. No one seems to know what is going on. Refuse to pay detention payment after going to delivery location. No delivery appointment was confirm with the receiver. Horrible customer service. Stay away from these folks.
Worst Logistic and customer service ever! They confirmed us and approved us the load and when the driver arrived to the pickup location they said that it's not ready or nobody had made an appointment. Waste of time and money..
Couldn't be happier to work with Jorge from Loadsmart. Great Broker; Great Company!
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About Loadsmart
Loadsmart is a logistics technology platform that enables shippers, carriers, and brokers to efficiently manage an automated supply chain. Backed by data scientists, engineers, and world-class support — Loadsmart integrates seamlessly to give you instant freight booking, real-time pricing, and access to intermodal capacity.
Loadsmart is a logistics technology platform that has revolutionized the way shippers, carriers, and brokers manage their supply chain. The company's innovative approach to logistics has made it one of the most sought-after platforms in the industry. Loadsmart's mission is to provide its customers with an automated supply chain that is efficient, reliable, and cost-effective.
The company was founded by Ricardo Salgado in 2014 with a vision to transform the logistics industry using technology. Since then, Loadsmart has grown rapidly and now serves some of the largest shippers and carriers in North America.
One of Loadsmart's key strengths is its team of data scientists and engineers who work tirelessly to develop cutting-edge solutions for its customers. The platform integrates seamlessly with existing systems to provide instant freight booking, real-time pricing, and access to intermodal capacity.
Loadsmart's commitment to innovation has earned it numerous accolades over the years. In 2019 alone, it was named one of Fast Company's Most Innovative Companies in Transportation and Logistics as well as one of FreightWaves' Top 25 Most Innovative Companies.
The platform offers a range of services designed to meet the needs of shippers, carriers, and brokers alike. For shippers looking for an efficient way to manage their supply chain, Loadsmart provides end-to-end visibility into their shipments through real-time tracking updates. This allows them to make informed decisions about their operations while reducing costs associated with manual processes.
Carriers benefit from Loadsmart's automated matching system which connects them with available loads based on their location and capacity. This ensures that they are able to maximize their revenue while minimizing empty miles.
Brokers can take advantage of Loadsmart's advanced analytics tools which provide insights into market trends and pricing data. This enables them to make more informed decisions about which loads they should book at what price points.
In addition to its core services, Loadsmart also offers a range of value-added features such as insurance coverage for shipments as well as accessorial services like liftgate or inside delivery options.
Overall, Loadsmart is an innovative logistics technology platform that has disrupted traditional supply chain management practices by providing an automated solution that is efficient, reliable, cost-effective - all backed by world-class support from a team dedicated professionals who are passionate about transforming how goods move around our world today!
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